Jack In The Box reviews and complaints 1
View all 896 complaintsJack In The Box - Customer service, length of time for drive thru order
Date of incident: 1/19/2024 Store #816 Drive thru order #172
I went to the drive thru, ordered my food and was told to go park around the front of the building and wait for my order, after waiting 14 minutes I went inside to see what was taking so long, the staff member Trezura was very rude and stated that there were only 2 employees working. I do not understand what was taking so long. Jack in the box is a fast food chain and that really makes no sense that it was taking this long, she had a very bad attitude and shifted her shoulders.
I ask if I could please get my drinks while I waited, after 20 minutes of waiting we finally received our food, The Homestyle chicken sandwich, the chicken was over cooked and the food was not even hot. The other 2 burgers were cold as well, I do not live but 3 minutes from the Jack in the box, so after waiting 21 minutes to receive my food and receiving attitude from the employee, my food was not even worth eating. Therefore there is no reason that my food should have been cold. Ticket time 9:17pm - waited 21 minutes, 9:38pm
In addition to this each one of the meals were priced for $1.00 more than the listed price.
This is not the first time that I have had issues with Jack in the box, but the other times I let it go, but all the money that I have spent there, this is just out of control.
If this issue is because of poor management as far as scheduling, I feel this needs to be handled and the employees should speak up for themselves.
My son was present and is my witness!
Patricia Wenger
806 E. Irvin Ave
Temple, Tx. 76501
Desired outcome: I feel that I am entitled to a full refund total $35.98 and the employee should be reprimanded for her poor customer service and attitude.
Confidential Information Hidden: This section contains confidential information visible to verified Jack In The Box representatives only. If you are affiliated with Jack In The Box, please claim your business to access these details.
Latest Jack In The Box Reviews
Jr. bacon cheeseburger The cold food and lack of personality from your staff Drive through order from store #465, located in Merced, CA. Customer service Food poisoningGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!