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October 1, 2024 at 1658 hrs. I placed my order at the drive up for a build your own munchie meal consisting of a cluck sandwich, med. curly fries, two tacos and a sm. coke zero along with two monster tacos and a large French fried. I requested that the curly fries and French fries were freshly cooked and hot, because I have several orders which was cold. I checked my order for fresh hot fries, and they were cold. I went inside the restaurant and informed the manager that I asked for freshly cook hot fries and that these were cold. She ordered the fries and curly fries and left the counter area to the back. I watched the cook ready the order then placed them in the stand for bagging. I waited over five minutes for someone to bag my order so I could leave but watched as the girl working the drive-up window bag and serve the hot fries to the drive through line. She saw me and asked if I was helped. I told her I was waiting on my freshly cooked hot fries, she then turned around and put the two remaining fries in a bag and handed them to me. I stood there and watched them get cold before anyone bagged them for me. This was not a rush hour or overcrowded with customers waiting to order.
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Immediately contact Jack in the Box’s customer service or corporate office, providing the date, time, and location of the incident. Explain that your request for freshly cooked fries was ignored, and you were served cold fries after a long wait. Request an investigation and proper compensation for the poor service. If they fail to respond, consider leaving feedback on review platforms and escalating the issue via social media to gain attention. Keep all details and documentation for future reference if needed.