Jack In The Box
Reviews and Complaints

JIB# 3641

Ordered 2 tacos w/extra lettuce
1 cheeseburger w/secret sauce

I received 6 tacos which i did pay for w/little to no lettuce and a cheesburger w/no cheese and was told they were out of secret sauce.

I love Jack in the Box but do not eat fast foods often, so i was so looking forward to enjoying the taste of the of my favorite junk foods.
The pronlem is, if i have to stop and check my order in the fast food line everytime i go than there is nothing fast about it.

Employees need to pay more attention to orders. My receipt clearily stated tacos w/extra lettuce and a cheesburger, neither in which i got.

i work at the jack in the box in Pasadena, Ca. Store #323. This has happend to me twice already, i've been suspended from work for a week without so much as a phone call to let me know.. i've been expected to just show up to work and find out im not on the schedule at all... i wonder if this is against the law... my manager has been giving me 4 hours A WEEK! and crazy schedules like midnight to 4 on a Saturday night... and i dont even have a car.. i'm expected to take the bus at those hours? i wonder how you are supposed to take those orders out on time when the people you work with all go upstairs at the same time to do god knows what for hours and i'm left by myself to do everything.. and then I get in trouble for not being fast enough... completely unfair if you ask me! almost enough to make me want to sue...

SOOO ANGRY and DISGUSTED! My husband & I went to Jack in the Box for dinner. I was good and just got grilled chicken strips. We got home, I ate one of them and as I bit into the 2nd one I felt something strange in my mouth. It was a COARSE BLACK PUBIC HAIR... I am SOOOOOOOOOO disgusted! I can not believe that I pulled a coarse black PUBIC hair out of MY MOUTH. I mean seriously, how in the world does that get into food?! Shocked, angry and absolutely DISGUSTED! I used to eat their grilled chicken strips at least once a week, love them, but don't think I can ever even go to Jack in the Box ever again. Makes me want to throw up just thinking about it. (my family has asked me if it could possibly be a hair that has fallen off of someones arm, etc. ABSOLUTELY NOT, this is DEFINITELY from the pubic region. I still have it as proof, only because I am going to be calling corporate today. Tried calling the store immediately after it happened, got a teenage boy on the phone (the shift supervisor) and did not feel that my story would have been taken seriously, calling corporate today. I am very upset, reasonably so!

I visit jack in the box as usual. I went throug the drive thru the shift leader took my order.I ORDERED 3 jack spicy chiken sandwich with cheese nd 1 with extra cheese, an ultimate cheese burger, bacon potato wedges with extra bacon, #4 WICH IS A SOUWERDOUGH JACK combo mediem with curly fryes nd sprite, an extra order of curly mediun fryies, an a regular oreo shake my order # was 183. The custermer care wa fine, but time was exceded more than ten min.The team leader gave me a free chocolate shake and told me 2 park in the front.When the girl came 2 give me my order i just checked if everything was there.Once i get home my sowerdough jack didnt have any cheese, only one of my jack spicies had cheese, and the ultimate cheese didnt have cheese.I have been a custumer of Jack in the Box for yaers i know what the hamburger contain.My order came 2 be to almost 33 dollers.I had familly at home even thought my order wasnt correct they were hungry after thier long trip.It was an embarresedment.I steped outside to call the restarount.A young lady answered very nicely and lisened to me, but she couldnt really help me and handed the phone to the shift leader.I explaind my complain once more, He hesitaded.He told me i placed everything in the bag and made sure it was correct. I told him u checked my food befor it was wraped.He rudely answered oviiously.He told me he coulnt do anything and said that he even gave me a shake and im still complaning. I told him i will go and pay it what i want is my food the way it has to be.He said he couldnt help me.It was the rudest conversation i had ever had with a manager i usually dont complain, but i pay for what i want.THis insident happend on may 20, 2009 around 6:45.My name is Maria Mendoza and i would like the general manager to check his reatarount and make sure all the employees make the food the correct way.Jack in the Box has the best hamburger in my opinion but i think insidednt like these will make me and my family to go somewere else

Like about a week ago I got a shake, as the young man was taking the money from the car in front of my mustang. He was steering and grinning at my girl, he gave change still I noticed he wasn't focusing on his work but on my girl friend. So even as his handing out the order he was still steering at her, as I i am shocked that he has a stupid smurk on his face. I pulled over and talked to the manager and tried to explain the situation but immediately denied his actions, so I asked her so your covering up for him. She denied that to so I walked out furiously out the door and insulted. Description of employee young kid with braces Manager description not completely obese but over weight pony-tail, brown hair attitude Mexican I think with light skin.

During my lunch time I decided to go through drive thru at this Jack in The Box and simply ordered an Ultimate Bacon Cheeseburger. I pay at the window and grab my food and when i get to work i see the burger is not only the wrong burger but also has "NO MEAT" in it. Just what kind of joke is this? So i head back to the restaurant and gave my bag back to the girl whom appeared as a shift leader of some sort. I asked her to correct my order and return my money for the inconvenience and for their mistake, "NOT MINE" theirs. She then gave me a new burger and offered fries and a drink which I said "no thank you, the burger will do". As i waited for my cash return, she looked at me in confusion and told me she could only replace one or the other not both. I gave her burger back and asked for my money instead and told her I would rather spend my money elsewhere if the treatment of complaints will be of such manner. Whatever happened to customer service?

My son went with a friend to Jack in the box and they ordered a drink and curley fries. While they were eating the manager told them to get out of the store and never come back! When my son told me that when he got home, I questioned it because it did not sound right so I asked my son what happened and he said he didn't know. He said that he dropped a fry and bent down to pick it up and the manager started yelling at them to leave and not come back. My son said they had both asked the manager if he could at least tell them why and the manager just kept ignoring them. So I called the Jack and Box to try and find out what happened and I asked for a manager and it sounded like he tossed the phone down and just left it off the hook and no one ever came to the phone. It had been setting off the hook for aprox 15 minutes before my husband and I went down there to see what happened. I thought maybe they were too busy to come to the phone .When we got there, there was only one customerin the store. So we asked him about the incident and he said it was him and he threw them out because my sons friend was coughing in the store. So I told him he threw them out and told them to NEVER come back because he was coughing in the store? And he got real snippy and said "yes" and he also was spitting. I said where was he spitting? And he said, " Well he was coughing and spitting." Well I came to get the Genaral Managers number and store number and he walked off and started ignoring us off. The when we had to tell him again that we wanted information to the General Manager he yelled at us and told You'll get it when HE"S ready, and I said yea like when you just droopped the phone and left me hanging earlier which I did not appreciate. He started yelling, I did not do that I talked to you! I said no you didnt, maybe it was the other parent but it was not me! And he said Yes it was YOU! Then he walks off and disappears, and we waited for probably 5 minutes maybe longer waiting for him to come back with the number. I finally went out to my car to try and get some paper and a pen to write the number down and when I came back in my husband said he told him he called the cops on us. Okay so whatever, I came to get the general Managers number and the guy said heres the number and rudely points to a little pamplet that says a 1-800-Jack number. Then he says " You havent heard the last from me." and so we left and had to drive to Baycliff which is about 7 miles away just to get a number from the Baycliff store because the manager was so rude and uncooperative at the other one. So while I was waiting this morning for the 1800 number to even open, I found all the websites here of reviews. I was shocked at some of these reviews. I also found a corporate website and when I went in to file a complaint with it, it takes you through a form that gives all your private information and then gives you options to show what store it number it was and when you click on it it places the store location and number at the bottom of the complaint and it just redirects your complaint to the management of that store. That really worried me because the manager had already said, this is not the last time you hear from ME." This guy would of had all my information so now I am going to have to try and speak with a Corporate manager. I did speak with my son's friends mother about it later that evening and she said she had called and talked to the manager and the manager told her that they had done NOTHING Wrong but that he told her her son was coughing in the store. So when I got there he had a real attitude... A BAD ONE! Thats not a good thing especially since probably MORE than half of their business comes from kids across the street at the high School.

Ordered (2) tacos. They were falling cold and falling apart and put in the same taco sleeve. Normally there is one taco per sleeve. Needless to say they were not eatable. The location of this jack in the box is:

4403 fannin
Houston, texas 77004
[protected]

The name on the receipt is crystal

i play santa claus at st clair square mall every year for 4 hrs. a day or night and i'm always starving afterwards and stop at jacks no matter what. i always get excellent food& service. your place is where i want to go. i'm not 1 to complain but i don't think i'll go back. fri. nite & sun eve.both times i waited 20-25 min. in line to get my food, which i don't have a problem with--buttttt you guarantee hot food u know not made until u order but both times different orders both were ice cold.the last time 11-9-08 i tried srln steak melt combo with an order of egg rolls(3)got 2 with no napkins or s/s sauce burned my butt-could not eat cold food. like i said i never ever complain my 1st time. guess i'll go to mac's. i hate to think it. that will be 28 times for a big mac bah hum-bug SANTA

I recently was returning home when I stopped in a Jack In the Box franchise that I usually stop. It was passed the opening time and I was told they were closed. After talking to a patron he told the new manager was scared to open because of the Louisiana people that may be evacuating from Hurricane Gustav. I waited a while and left hungry. I was not evacuating I was just going home after a Labor Day vacation. When I left I saw all their lazy ### sitting at on of the tables drinking coffee and reading the newspaper. The complaint will probably not go anywhere but I think the idiots need to know that they are hiring lazy ###s that don't do their jobs. By the way, it was after 6 am.