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Jack In The Box
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Jack In The Box Complaints 896

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J
4:36 pm EST

Jack In The Box stealing

The manager stole a homeless guys backpack while he was cleaning the lobby . and one of the employees tried to hide it from the manager so when she got off she could give it back to the guy. He threatened his employees to fire them if they took the bag and gave it back.

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1:24 am EST
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Went here around 1am on 01/12/2015 to get some food. The burger I ordered wasn't wrapped in the paper and was at the bottom of the bag, squished and leaking through the bag because they decided to slam all the other food into one bag instead of two. The fries I ordered were wrong, and everything ended up being smashed because of the way they just shoved...

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10:03 pm EST
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Jack In The Box false advertisement

I had a coupon sent home to me from jack in the box. The coupon say two burger for five dollar. When I went there the Hindu man who didn't speak good English rung me up for ten dollar two burger. I complain say hey why coupon say two for five he say he don't know my cash register ring it for ten dollar can't fix it. I say that false advertising in the coupon. He say don't care don't want to buy then don't come back. I ask for manager be say he is the manager I never heard any manager talk like that to not come back. Fake coupon advertising two for five I left and went across to Carl jr instead they were much nicer. Nerver will I go there again false adversting a manager tell u to not come back.

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Prey00720145
Prey00720145
AE
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Dec 17, 2014 2:32 am EST
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I am a customer who got cheated by this company named Dominate RFID.They installed their RFID devices and software which is not working smoothly for the past 8 months.They claimed that they were the best in RFID as they are from the US region.Now adays whenever I call them, they don't pick up the phone and whenever they do they say the old childish excuses.Recently I came to know some facts through one of the employees and realized that I made one of the worst decisions by choosing Dominate RFID for automating my operations.I lost 95000 AED in total in regards to this nonsense from Donate RFID.There are some keypoints I want to bring to notice: 1.They claim that they are based in US which they are not which is a criminal offense in UAE which the law didn't find till now which is a shame.They have linked the UAE number with a US number purchased from 800.com and claim that they are from the US.They are from IRAN .They sell cheap RFID devices from China renamed as Dominate RFID with a software which is again a cheap one redeveloped from a cheap ERP software.There are some companies who have paid huge amount in AED to acquire these products to automate their operations especially warehouses thinking that its the future.One of them in The E-max chain (LANDMARK group).Of course, RFID is a useful technology and has different applications but don't go with this DOMINATE RFID from JLT, Dubai 2.The employees are aware of the manipulations and conspiracy behind the company but afraid to open up due to the fear of losing their jobs.
2.I urge all the customers to be alert and enquire about this fraudulent company in Jumeirah Lake Towers, Dubai before investing money into their RFID devices.The dealers are unaware of this company, but refrain from dealing with them too for a safe future. There are other good companies who can satisfy your RFID needs called Track IT Solutions, Tagstone, AVI infosys, Emitac & Tagit etc.Go for these companies instead of getting fooled by these IRANI people who are known for fraud in their hometown .Be Alert---Be Safe...Your Well Wisher

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11:22 pm EST
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Jack In The Box illegal towing and sketchy practices

Jack in the Box screwed me big time! These people are not running a fast food store they are running a towing business disguised as a fast food store. I parked, went inside and waited for my friend who was having trouble finding me. I walked out, got my friend and came back. My car was gone! I was inside the shop at 7:02 and they towed my car at 7:15.
Someone please sue this fast food shop and teach them a lesson. I had to go to Phoenix, paid over a $150 in a dark alley and got my car back. (They make it look like a drug deal). Is this even legal and what can I do to make sure that I get compensated for this hassle?
Spread the word people. Help save the next victim.

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11:01 pm EST
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Jack In The Box 3 months of complaints

San Antonio, TX 281/Evans store. Horrible, rude service. Cashier screamed at me to leave when I told her she needed customer service skills. Food was cold after 10 min drive thru wait! SIX calls to corp office in SAN DIEGO finally they told me they agreed to give me a refund but that's all. I assumed my hard work and valid complaints would merit a gift cert or free coupons to keep me as a customer. After schooling the area mgr on how exceptional customer service should be handled he said he can't give me any gift cards. I was in shock, I mentioned that a gesture of good faith to me would make me happy. He offered a $5.00 gift card. I was insulted, said FORGET IT, it's not the money, it's the principle. It's the fact that I had to almost beg him to offer me a gift card for all my troubles. I told him FORGET IT, I will not go back! After being a LOYAL customer for over 30 years this one time I complain, I get treated like I don't matter. EFF THAT CRAP! SCREW YOU JACK OFF INA BOX! I'm going to IN n OUT where the customer is always treated right!

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11:11 pm EST
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Jack In The Box very very rude, cold food when asked for hot, sloppy order

I stopped at your store honestly because it was late (3am) and you guys were the only ones open. Well I placed a 20.19 order and asks if it could please be made fresh. While placing the order the order taker Lisa constantly cut me off and seemed very irritated. I apologized because my children were indecisive about the wait. 75% of my order was cold(tacos, eggs which were gray as well, my box burger was sloppy, and fries were cold. I talked to the gm the following morning about her attitude and how unwelcome she made me feel and he said he would put my name in the book and he would replace my order. Well tonight 11/23 approximately 10 mins ago I go to pick up my order. The same Lisa was there and wholeheartedly refused to replace my order demanding I let her know what was wrong with my order. I explained that I talked to him for 15 or 20mins and didn't have the time to explain to her Lisa. She was adamant about me answering her as if the conversation with me and the gm wasn't credible. I was embarrassed in front of my child the way she was talking to me. I would like the money for that order replaced back onto my card so that I don't ever have to face that lady again.

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9:44 pm EST
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My friend and I went through the drive thru to order 20 tacos for my family and I. When I got the the window a worker asked the manager who the 20 tacos were for he responded "dos señoras grandes". My friend is fluent in Spanish and heard him. When confronted he said "no I was offering you free drinks" first of all we are two full white women and at that...

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3:50 pm EDT
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Jack In The Box badly managed

I work at Jack in the Box in Benson and it is the worst managed fast food restaurant I have ever been to. She doesn't know what she is doing. She picks these employees that get away with everything. She cant schedule. She lets her children back there. She takes whatever she wants. She texts her Employees when there is a problem in a really rude manner. I see people on day to day bases who do not wear gloves. They hardly wash their hands. Shift leaders text in Font of customers. Everyone is told something Different. She doesn't order her stuff right therefore causing a problem for all employees. Something should be done.

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7:05 pm EDT
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Jack In The Box fraud

Fraud!

Sat morning I stopped on the way to play golf and bought a breakfast sandwich and a milk. I discovered later that the cap on the milk had been opened, the aluminum "safety cap" was punchured and half the milk was gone!
Are you kidding me? Unbelieveable! What a scam!

They have lost this regular customer.

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MkStItCh
West Seneca, US
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Mar 29, 2014 8:37 pm EDT

WAIT... They do not put the milk in a bag, they hand it to you... You are saying you did not notice a hole in the cap?

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L
6:02 pm EST
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Jack In The Box harassment

I am scared to loose my job. I have children to support. I have been working at j.I.b for 5yrs with no poor performance. I have put the needs for the restaurant above my kids. Example :working holidays, birthdays. Coming in early staying late etc. I am a hard worker and continue to be bothered with we will fire you. You are replaceable. I have done nothing to deserve being belittled or treated unfairly. Another tl ot a pay raise for working nights I got 0. I had issues with employees they told me how to handle it then git upset when I did. They are trying to get rid of me and it hurts

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opinion/observation
anywhere, US
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Sep 08, 2014 9:55 am EDT

I know someone who is going through the same thing at Jack in the Box.

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J
1:45 pm EDT
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I have made (2) attempts to contact the store and no answer. The salad I just pulled from my bag is despicable and I am concerned dangerous to my health. I have taken a photo on my cell phone to distribute. The carrots are liquid and the slime is all over the vegetables. The cucumbers look cooked they are so rank. Very upset as I do not have the option to...

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3:02 pm EDT
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Jack In The Box mis treatment

complaint: I work at jack box in citrus heights on antelope rd & sunrise I have a problem with manger sasha she never calls but texts when changing schedule once at 3am she called to tell me to come in an hour late instead of 9am 10am and another time to tell me not to come in but I did not receive text so by the time I was told I was already at work so unprofessional & the other day she told a co worker to tell me when I got to work that I am now not working today after all after I was already at work. If she knew ahead as she did why not call me ?she is very unprofessional and I believe owe's me 4 hrs of pay for days I showed up at work and wasn't told ahead of time, that's 2hrs for 2 days equal of 4 hrs.I is not business mannor or in good profession to text people the pr0pper thing to do is to pick up a phone and call and this way you both know the other has actually received your call or message. she is rude and doesn't know what she is doing she is very unprofessional at her job.

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Bad food at jack in the box
St.louis, US
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Oct 11, 2013 11:56 pm EDT

We had to wait 30min. For burnt food

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WestCoastLover
Recently moved to Toronto, CA
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Aug 12, 2013 4:10 pm EDT

Also, check the labour laws in your state. In Ontario, for example, giving someone insufficient notice of a shift change or cancellation means an employer is obliged to pay a minimum amount of time (3 hours, IIRC.) Perhaps your state has a similar requirement.

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Logical Sense
San Antonio, US
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Aug 12, 2013 3:05 pm EDT

Report her to your District Manager if you have that much of a problem with her.

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M
7:33 am EDT
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A team leader was talking to a crew member about finding another job while the gm was at the taco station, of course the gm overheard .but did not say anything . A couple hrs went by gettin close to 3 oclock the TL was scheduled to leavevat 4 to save labor the teamleader asked the gm if she could go home at 3 because labor was high . The gm told her no...

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5:02 pm EST
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Jack In The Box offensive commercial

The new hot mess burger commercial with the girl raising her top to expose herself is offensive and shouldn't be shown in the middle of the day. They have crossed the line to inappropriate, especially for kids. Although, the girl doesn't show her breasts, the very implication is so blatant, it's offensive and shocking to me. If this commercial is going to run on broadcast TV, run it after 10pm or something. So disappointed in this company. They used to have funny commercials. Makes me sick.

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doublejs
Dallas, US
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Oct 08, 2010 11:41 am EDT

As a Mother and Grandmother, I'm very offended by the recent commercial, "it's been four hours". It''s bad enough that we have to watch the commercial, for the real problem and medication, repeated over and over, any time of the day-a serious problem, not a joke, by the way-, so, using it to sell food is in extremely bad taste! The first time we saw it, my husband thought it was a cheesy, late nite ad, but, the next morning, there it was, again! When my grandchildren ask, "what are they talking about?", WHAT SHOULD I SAY? My first reaction was shock, not humor, and I will NEVER BE ABLE TO PASS A jACK IN THE bOX, MUCH LESS EAT THERE, WITHOUT REMEMBERING THAT TASTLESS, VULGAR, COMMERICAL! It's a sorry way to sell food, and I'm sure many more people feel the same way. I'm sure, like all the rest, you all think the shock factor is the way to get people's attention, but, THIS ONE HAS BOMBED!
A FORMER CLIENT

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Grani P
US
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Nov 10, 2010 6:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

The commerical where Jack's dad tell's his wife to call the doctor because it's been more than 4 hours and then looks down at his groin area is extremely offensive. Exactly how does that help sell their product? It make me nauseous and I won't be back to their place of business nor will a great number of people I've talked to. Come on Jack in the box get an advertising firm that will sell your food not ED medicine.

Why The Long Faces
Why The Long Faces
US
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Feb 24, 2013 7:08 pm EST

Stay away from a pool or the beach.

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Omega Recon
Imperial, US
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Dec 19, 2012 7:03 pm EST

They're stupid. Look at the supposed owner of the company...its a freaking Jack head. How serious can you take a Jack head? Most of the commercials are a waste of video. What's sad is, I work with JIB.

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NotAHappyMother
Austin, US
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Aug 30, 2012 1:43 pm EDT

The commercials have gone from bad to worse. Makes me and my friends not want to purchase food from Jack in the Box. Just like the scrabble game "No Nooky". Hello what's wrong with your advertising management?

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Cook1958
Abilene, US
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Aug 28, 2012 9:14 am EDT

I hate the commercials all of them! The latest "NONOOKIE" commericial is highly offensive to me and my peers ...we have children and grand children ...and contrary to another comment about children should be out side...most of our children are inside during primetime watching tv with us as a family...not outside in the dark. We have as much right as anyone to NOT see this kind of SMUT flashed infront of us! We will start by not going to Jack in the box then we will write a letter to our local stations saying we won't watch if they continue to play this kind of CRAP! Then if that doesn't work we will petition and on and on til it is removed from our stations...this has worked in our favor as Christians in the past and we DO NOT wanna see it in the future...Put this smut on an all adult channel where people who like trash can enjoy it for what it is worth...but we are ALL entitled to decide for ourselves what we want to watch...not just the people who like it all.
!

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Whats the point?
US
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Mar 23, 2011 2:20 am EDT

I am sick to death of the cialis commercial on every evening newscast. As a Grandmother I'm all for my grand-kids seeing the news, but does a eight, nine, and ten year old really need to know about "E.D"? So it wasn't really a stretch to see Jack in The Box take off with it. My only question is, WHY? Is it really necessary? Our society has become so sexed up that you'd think it was the only thing of value worth living for. Unbelievable, and actually so so sad.

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Gene P.
Davidson, US
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Dec 15, 2010 3:05 am EST

grandma is correct! who wants to eat food that sells their product through sexual innuendoes. why not sell hot dogs with a condom and tell every one it is safe to eat!

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Diablo5
Porter Ranch, US
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Nov 28, 2010 7:22 am EST
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Very well put "happy birthday to me" and "Allan22". Just go back to 1982 Tab commercial. All I know is watching that as a kid I wasn't thinking about drinking a tab. Now there's a soft drink commercial using SEX to sell. Come on people, get over it and lets solve the more important problems of the world.

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Allan22
Dallas, US
Send a message
Nov 08, 2010 4:03 pm EST

you mean disgusting?

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J
2:07 am EST
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I work at the Jack in the Box (#6909) located at Jackson Downs on the edge of Donelson, Tennessee. 3133 Lebanon Pike, Nashville, TN 37214 (Tel:) [protected]. The team leader from second shift named Bridget Simons has been giving everybody working with her a very hard time. She's been complaining and making workers nervous and agitated into doing thing...

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11:40 am EDT
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I'm a worker at jack in the box. The reason for my complaint is that there are five family members working at the same restaurant. It's the mom, two son, one daughter, and the daughter in law. I don't know if this is possible. The thing here is that the manager rosa class is giving them all the good hours. The mom is always in the office with the manager...

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F
6:19 am EDT

Jack In The Box I am offended by their commercials

I think your TV commercial where they are playing scrabble is very inappropriate and children do not need to see it! It is pretty bad you have to stoop to such a low level putting sex related messages in your commercials! I am offended and i am sure other people are also.

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12:34 pm EDT
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Jack In The Box drive thru window rude employee

The drive thru “JACK IN THE BOX “employee was very unfriendly. I gave her the order and she did not respond. No acknowledgement by the jack in the box employee. My daughter gave her the order the second time. You’re “Jack in the Box” employee "YOLOVE" responded "You do not need to shout at me". This is the start of "JACK IN THE BOX" RUDE, LACK FRIENDLY OF CUSTOMER SERVICE, AND TOO BUSY AND DON'T BOTHER ME ATTITUDE". I drove to the pick-up window and "YOLOVE" employee attitude did not change. I gave her my debit card and as I reached for the "JACK IN THE BOX RECIEPT" she responded not to snatch it out her hand. At that time my daughter panicked got out of the car and left the site. Going to "JACK IN THE BOX DIVE THRU" is highly dangerous, not family friendly, and too busy for proper customer service. Recommend adjustment to your employee and staff regarding your company values and customer service.

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Tammy. B
Pfluger, US
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Sep 08, 2012 6:23 pm EDT

I was recently at a local jack 'N the box in pflugerville the one right of Fm 685. I went threw the drive threw and some guy named Jacob took my order i had to tell 3 times what i wanted and then i had to wait in line for about 10 min. The only thing the guy in front of me had was a freaking shake. When i pulled up to the window he seemed VERY RUDE to be a manger. It took almost another 5Min just to gt my order and when he gave me my order i was checking to make sure everything was in the bag and he just starred me down until i drove off i was VERY unsatisfied and will not be coming back to this location.

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Discrimination@deltaco
St.George, US
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Jul 29, 2012 9:29 am EDT
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Srry to hear that .. its crazy when they don't treat you in a nicely way

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O
9:15 pm EDT

Jack In The Box drive through scam

I had went to jack in the box store number 0399 in arroyo grande, ca and has gone through the drive threw and has a horrible experience. I loved going there before since it was one block from, my, home, but after this i wont be goin back. The lady who was.working drive threw had forgotten my a few items i ordered, and while i was orderi.g told me, “were really husy right now so i cant take that many orders.” I was just truing to order food amd was told i couldnt.i personally would like a refund or something in reenbursment of my unsatisfying visit.

It has become the standard operating procedure for Jack in the Box Management in the Sacramento area to steal from their customers. Yes, it is theft when you intentionally serve products without items that are listed on the menu. Management has instructed the employees to only put a partial piece of cheese on the sandwiches. The Sourdough Jack is advertised to include 2 slices of swiss cheese and 3 pieces of bacon. What has been instructed is to only put 2 half pieces of bacon & only a 1/2 to 3/4 slice of cheese.

When asked about this, I am told that it is now required to do this as a food cost cutting measure. This is done with an attitude the customer doesn’t deserve what they pay for. I wonder if this is the same attitude from the franchise owner had when he stole millions of dollars in sales & employee taxes from California.

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NotAHappyMother
Austin, US
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Aug 30, 2012 1:39 pm EDT

The commercial with Jack talking to some woman, assuming it's his wife, playing scrabble and the words "No Nooky" is disgusting...Hello, what in the world are you thinking. I have talked to so many of my friends and they have decided to tell their friends and we have decided to not partake of ANY JACK IN THE BOX RESTAURANTS. The commercial is wrong. Hello, young children have been asking what's nooky. Hello, you might be in California where that's acceptable but in Texas, it's not appropriate. Why those words. Used to like Jack in the Box, but now I don't. Please take that particular commercial off the air. You have better commercials than that. You should be ashamed of yourself for thinking that this is appropriate wording on a scrabble game when children can see it and ask what it is.

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ccnet
San Francisco, US
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Jul 30, 2012 8:01 am EDT

The franchise owner must be very cheap. I heard he filed for bankruptcy some years ago and had to pay his employees in cash! He owns 80 stores in calufornia and a few Wendys. Rumor has it team leaders only get pay 8.50/hour. Assustant mgrs get 9/hour and store managers max out at 2, 500/month. All of this was told to me by a somebody who use to work there. Other JUB thats corporate or is franchised by a different owner pays their workers well. most JIB is severely understaffed which explauns the long drive thru wait, horrible employee attitude and awful service overall. They want to save cost of labor so they have say 3 employees workibg instead of 5/6. I love the food when its fresh and hot. They need seriuos improvement ASAP!

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2:47 am EDT
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Jack In The Box customer service

This started out, and still is, such a MINOR problem that could have SO easily been resolved, but instead has turned into a million hoops that I have had to jump through, and still have not gotten, a refund for flippin onion rings. It is very simple, I went through the drive-thru, made an order, and got everything except my onion rings. I realized it when I got home, and the nearest Jack in the Box is almost 10 miles away, I go every Saturday after a class I take across town. I figured, no big deal, I'll just call and ask for them to refund my card for my $2.19 plus tax. Should be no problem. But holy moly, it was. First I called the phone number to the store on my receipt... 4 times over the course of a few hours. No one ever picked up the phone, it would just ring and ring and ring. I really didn't want to complain on their website over something so trite, but I could not get ahold of anyone at the store so I did. I clearly stated that I was not upset and they were slightly busy when I went there so I understand, but I didn't receive my onion rings and when I tried calling the store numerous times with no answer, I went to the site, so I am requesting a refund. I included my last 4 digits of my credit card, my order number, receipt and store number. Should have been everything needed to get my $2 back. On Monday, I got a voicemail on my phone from a man that did not state his name but said he was the store manager and to call him back concerning my visit so we could talk about what happened. I was mildly annoyed because, I don't want to talk about what happened, because I clearly told you all what happened and what I want, just a $2 refund! I work 8-5 M-F so it is not very convenient for me to sneak in a phone call at work over $2. But whatever, the next day I called the store, and this time someone answered who told me they were the store manager. I told him I was returning yesterday's phone call, and he said that he had no idea who called me but it wasn't him, that there was a different manager coming in tomorrow and the next day, so to try back everyday until I reach the one who called. I explained my situation to him, hoping again that a simple refund of $2 would be no problem. He said that for a refund of any kind I have to go through corporate. I asked how do I do that, and he said 'hold on' for a minute, then came back and said that the store maybe could do it, but again I'd have to keep calling to find out what manager called me, then schedule a time from M-F 8-5 to physically go back to the store, and talk to them and then they could issue the refund. So let me get this straight, I have to take off of work to drive 10 miles to talk with you about not getting my onion rings, after calling everyday to find out who first called me, all for $2? Yeah, right. I emailed the website one last time explaining my frustration, said to forget the refund, close out my complaint, and that none of this was worth $2. Then today, I got another voicemail, this time from a woman who could not have sounded more annoyed and angry that she was calling me. Her words were, "We have repeatedly tried contacting you, and all we ever get is your voicemail, and the manager that I talked to said that he mailed you a coupon for free onion rings, so I don't know what you are still wanting but if we could actually talk to you this might get resolved". OMG really? I didn't want a coupon, I didn't want to call and talk to anyone, all I wanted was my TWO DOLLARS REFUNDED TO MY CARD. I have never found it so difficult to get what I am clearly stating what I want. Ridiculous. I will eat the $2 just to stop this nonsense.

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Idocare
Washington DC, US
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Apr 18, 2012 5:41 am EDT

Send me your address...I'll mail you 2 dollars

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About Jack In The Box

Screenshot Jack In The Box
Jack In The Box is a fast-food restaurant chain known for its diverse menu, including burgers, tacos, fries, and breakfast items. They offer dine-in, drive-thru, and delivery services. The company emphasizes convenience and variety, catering to customers seeking quick meal options at various hours.
How to file a complaint about Jack In The Box?

Here is a guide on how to file a complaint about Jack In The Box on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Jack In The Box in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Jack In The Box. Mention key areas of concern, any transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint about Jack In The Box on ComplaintsBoard.com.

Overview of Jack In The Box complaint handling

Jack In The Box reviews first appeared on Complaints Board on Sep 12, 2007. The latest review Jr. bacon cheeseburger was posted on Oct 29, 2024. The latest complaint attic was resolved on Mar 30, 2015. Jack In The Box has an average consumer rating of 1 stars from 900 reviews. Jack In The Box has resolved 76 complaints.
Ratings on other review websites
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1.8
99 reviews
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  1. Jack In The Box Contacts

  2. Jack In The Box phone numbers
    +1 (858) 522-4716
    +1 (858) 522-4716
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    +1 (858) 571-2121
    +1 (858) 571-2121
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    +1 (928) 627-2276
    +1 (928) 627-2276
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    +1 (928) 722-5695
    +1 (928) 722-5695
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    More phone numbers
  3. Jack In The Box emails
  4. Jack In The Box address
    9330 Balboa Ave., San Diego, Washington, 92123-1516, United States
  5. Jack In The Box social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 03, 2024
  7. View all Jack In The Box contacts
Jack In The Box Category
Jack In The Box is ranked 21 among 60 companies in the Fast Food Chains category

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