Jack In The Box
Reviews and Complaints

I used to work at the Jack in the Box located at 13738 W Bell Rd, Surprise, AZ 85374. When I worked there we were denied breaks, was told that breaks make employees lazy. Then a shift leader named Michelle started and we started being denied bathroom privileges. Between certain hours (when we were in a lunch or dinner time) those 3 hours no bathrooms breaks, period. I was also yelled at and told I would be fired if I threw out bad food. So I had to pass out soggy tacos and 2 hour old fries to customers or lose my job. We had to use rotted vegetables for salads and sour shake mix. That shake mix was always left out. I saw many occasions of shift leaders making food with bare unwashed hands. I was disgusted, I had to leave that job. Now Michelle is manager and denying bathroom breaks the entire shift. I'm glad I left when I did.

December 20, 2015 I ordered the cheddar onion btr j combo with onion rings and a small coke at 3:42:58 pm. This was from the Jack in the Box on Airway Blvd, El. Paso, TX. I was eating my burger on my way to Freedom Crossing Ft Bliss, Tx, to the bank inside the PX. I had not finished my meal so I rewrapped the remainder pof my burger. About 15 to 20 minutes later I was on my way home and I continued eating my burger and I felt something in my mouth that did not feel like food. I took it out of my mouth and it looked like a piece of paper that the butcher uses to wrap meat. I immediately changed destinations to the Jack in the Box. I took my receipt and the contents of the meal with what I had taken out of my mouth. When I got inside I asked to speak to a manager. I told hom what happened. I could not find the object so I had to go back to my car and look for it. I did find it and went back in. I told Edurado ( the manager I spoke to and also the one who took my order), that I thought it was a piece of paper, in the better lighting of the restaurant it looked like a raw onion skin. I told the manager that I wanted to put in an official complaint. He asked me if I wanted coupons or another meal. I said no, because when you're eating and bite into something that's not suppose to be there, that's sickening. I still feel nauseated. He told me that I had to call an 800 number. I got home and am putting in this complaint. I don't think I will eat at Jack in the Box again. I have my receipt and the remains of the meal and what I took out of my mouth. What I would like is $50, 000. Thank you for reading my complaint. Cindy Ross 8i5 Isabel St Anthony, TX 79821

I have went to Jack in the box Wenatchee, as a few times in the last few months once in a while I order the #6 comb a jumbo Jack cheeseburger 5.29 and it rings up 2.89 +tax total 6.38 today I asked why they said because I had cheese on it I said it's a cheeseburger combo 2 more times she said it's because I had cheese on it, then she said it's because the price has changed but they did not change their board yet how many months will I t take, I stayed where and watched as many more people were charged the price. Wes Tatum Wenatchee, Wa.

11/29/15 Me and my daughter, we were clearly telling them what we wanted and while we were ordering the lady taking our order kept laughing and having side conversations. She gave us the wrong food and gave my mom a rotten croissant. Horrible service if you ask me.

I answered a survey on September 30, 2015. At the end of the survey, I was offered an alternative to the "2 free tacos" I chose the "Buy one Jumbo Jack, get one free" Both night time managers refused to honor the offer. They called the day manager and I was advised he also would not honor the offer! All indicated that I was not the first to come in with the same situation, so they were aware of what was going on after answering the survey. What happened to the "customer is right"?

I worked at jib 76 the manager there is careless about employees has lots of favoritism among employees only her friend employees get enough hours to work while the others get cut drastically until you end up quitting (to prevent her from firing you) she makes you feel unworthy by telling you not good enough ...working conditions in that place is really bad ...workers never get credit a lot of the employees there complaint they are scare of speaking up ..because if you do your hours get cut, if your late your hours get cut, if you have an illness your hours get cut, if have children and their sick and you miss that day best to believe you hours get cut...but not her friend employees she talks to you like if you were trash even some of the team leaders there ...customers have even heard how employees get treated ...with disrespect rushing, you to get the job done...sometimes you almost pee on yourself cause you can't go to the restroom ..until they say you can...only certain position more important than others and depending on your position that's how hours you get...that's one of the reasons she puts you their ...but yet their constantly hiring...and when you ask for more hrs their none available ...but their always hiring that place is not a work friendly place I wish they be more helpful instead of always cutting hours ...me personally don't slack in any position I'm in ...when your first hire they tell you you must learn 3 positions then all of a sudder your running around like chicken with no head ...and yet we would not get not pat on the back..

Yes i went to jack n box in the city of norwalk ca on imperial hwy and firestone i gave the lady my receipe for 2 free tacos i also ordered 1 jumbo jack and she was very rude and nasty to me she stated that they dont accept receips for surveys which they do anyway she started to disrespect me and another spanish female around 5ft3 got really smart with me as if she wanted to fight with me she called me stupid and other differ words i which to take action against these employes of jack n box everyone of there employes are very rude and nasty all ran by spanish people.

on 9/5 at approx. 8:00 am I tookmy daughter to Jack in the Box 7979 Broadway Lemon Grove Ca she walked inside to get her food and ordered several things and asked for a cup of water - the girl behind the counter refused to give her a cup of water said it would mess up the inventory? What? The manager came to speak with my daughter by the way her name is Amber she is 34 years old and he refused as well? She wanted a cup of water for her 4 year old son? We left went to another Jack in the Box 7015 Broadway Lemon Grove - drove through no problem - very courteous - ordered same food they very kindly gave us a cup of water for the baby? I have been going to Jack in the Box all of my life - never a problem ever- but I have to admit I have encountered several problems of the customer server workers being rude - and now I know why if the manager is rude as well? Resolution to problem: HIRE GOOD WORKERS AND MANAGERS ! We are the customers we pay for food that in turn pays for their salaries - if they do not like their job - quit there are plenty of good qualified people that do want to work...

August 14, 2015

I went to jack in box at 14485 Moreno Beach Dr. Moreno Valley, CA. 92555 for breakfast this morning. I ordered a grilled egg sandwich & 2 fresh hash browns well done. I was brought out a breakfast burrito & 2 hash browns which 1 was barely warm and not cooked all the way & the other one was like cooked twice in grease to make it appear well done & very greasy & hard.the manager brought out my corrected sandwich and I told her politely the hash browns were no good and she took them and thru them in the trash can right beside me and never offered me new ones. she just walked away. I was shocked that she did this. I paid $8.83 for this meal, I had a ice coffee with it also.(your ice coffee is great.) I just could believe her rotten customer service.

Thank you for your time,
Wendy

Me and my family went jack in the box on Perkins and ordered our food we had to wait for 30 to 45 minutes and we were the only ones in the restaurant at the time...my family had received their food and I was still waiting on my food...10 minutes later I got my food when I got in the truck to leave I took a bite of one of my fries and they where cold! I took my blazing bacon chicken sandwich out and it was missing the bacon. I took my food back inside and told the manager what was wrong with my food and he apologize for the mix up and he would fix my food over! All he did wa re-dropped my fries and put bacon on my sandwich. By them doing that my sandwich was cold and my fries was hard! I called the store and talked to the manager and he had a very nasty attitude! If he don't like his job he need to find another one because he can not treat and talk to customers like that!

Finally putting puzzle pieces together, I worked at local fast food restaurant (JintB) with Keith, supposedly the nephew of the landlord and he told me his uncle was very rich and powerful person, and that he had killed someone in the past and drug them into the attic of a residential building, not sure if that was this building or somewhere else, he had told me that his uncle owns apartments here in troy, but not sure if this is them. what bothers me is that i can hear someone in the attic all times of day and night, and that there were prior problems with holes in the ceiling covered by wood patch planks were actually opening, attic debris was found numerous mornings under these patches above buildings drop ceiling when i firrst moved in but have been secured with brackets. after working for a few privately millionaire owned businesses before becoming disabled, has shown me that people with this type of money think this way as sport.

I visited the Easley Jack in the box this morning 02/12/15 and a young African American lady was at the window for the drive thru. She went to hand me back my change and she slammed in in my hand making the change go onto the ground. I let her give me my tea and asked her to get me the change that was on the ground and she stated she can NOT open the register for any reason, so I was out 38 cents. I asked her to get the manager because it was too much to just leave there, and her attitude was awful. She stomped off, but did not get the manager, she came back turned the key in the drawer and slammed a quarter in my hand. I do not know her name as she didn't have a name tag, and I am a regular customer there every morning for a large sweet tea, all the other workers say their name and take your order, she did not do that, so I don't know her name. but she is new. Please take people like this off the window for service, or lose customers...

on Jan.20th 2015 at 14:30 I pulled into the drive thru and placed an order. the server (Chris) who I found out later was "as he said" "the man in charge for now" the manager Jesus was taking a nap as the second assistant explained. anyways, Chris asked me if the order on the screen was right? i told him no. Jack was offering a new item the enchilada taco and i wanted to try them out. I told Chris that he had charged me for the regular "2 for a dollar" tacos and I wanted the new ones. after 3 times of Chris correcting me and telling me that he is right and I am wrong "he said" "its right and I will see you at the window" Well, since I could not get a word in edge wise, i figured I would pull up to the window and see how it pans out. as expected he took the money and handed me a bag. I told him to wait and asked him again " so these are the new enchilada tacos? I gotta see this and I started pulling them out of the wrappers. Chris instantly started backpedaling and told me that i ordered the regular tacos and that's what I got. OK this is where it gets bad, this dude starts yelling at me and every time I try to talk he just gets louder. Now he's yelling at me telling me to give him back the tacos and hes gonna charge me extra money. I told him " no way" and this guys yelling at me so I tossed the food back in the window and told him to give me my money back, so this guy just slams the window and walks away.

PS I have not purchased food from a Jack in the box in over 3 years. the last time I was at this location I did not receive my entire order and I did not notice it until after I was home. I went online and got there info because they did not give me a receipt and when i called them to let them know i was shorted the manager told me that the only way they could help me was if I had a receipt.
after 3 years its still the same.