Jack In The Box reviews and complaints 1
View all 896 complaintsJack In The Box - im prego & allergic! jack doesnt care!
Im allergic to ketchup & tomatoes, just stepped out of the hospital, & am obviously pregnant. I asked for a deluxe burger at the Spring, tx store #107, w/out tomatoes, circled back through the drive thru when discovering them on the burger & politely explained twice to the polite drive thru girl who explained she could'nt understand us & asked us to come to the window where she happily ecxchanged my burger. I found ketchup on it & went inside. I said, "Im sorry, im not trying to be rude I am just deathly allergic..." a lady who I think was a mgr, Shante rudely grabbed the burger w/out saying a word to me or asking what was supposed to be on it, remade it and rudely slung the bag at me saying nothing. I said "thank you" politely and was almost to the door, when she started rudely exclaiming, "next time you need to remember what comes on the hamburger deluxe...!" and proceeded to tell me the toppings. Like I work at Jack in the Box! I told her, "yes but my mother told her I was allergic." When she told me "no..." I asked her "are you telling me im lying?" When she began snapping at me yelling "you need to learn to speak a little more clearly...!" I said" perhaps you should invest in a speaker box where you can understand me better." And she yelled! "You aint allowed in my store no more! dont ever come in here again!" so i asked for corporates #, her name in which she wrote the wrong # and her name unlegible.
I dont understand what compells people to be so ugly for no reason or how people like this end up being hired at all. I didnt deserve to be treated that way and am not even sure if ill ever eat at the Jack again. Im pregnant, could she have least helled her tongue for that alone, no so being emotional, I cried. Shouldnt have to deal with that, just for a burger I requested not to kill me.
for the record I was born in Texas, speak english and speak with articulation.
The complaint has been investigated and resolved to the customer’s satisfaction.
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