Popeyes’s earns a 1.2-star rating from 1335 reviews, showing that the majority of fast food enthusiasts are dissatisfied with their meals.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
I was discriminated by the employee(s)
I felt completely discriminated and insulted by the fact that the total size of my 3 piece meal does not even amount to the size of a single piece chicken. The restaurant clerk blatantly picked out the most minuscule portion for my meal. I ordered the 3 piece meal along with 6 wings for around $18 which should reasonably support enough food for 2 ppl...
Read full review of PopeyesCustomer service, lazy manager (Sarah) dirty lobby, gross food
I was at Popeyes yesterday and it was awesome, great service, clean restaurant, Awesome! So, I took my son there today. We came in and the young man greeted us. Friendly, good service. He was running front counter and drive thru although there were other employees available. I got a three-piece meal, and he got a nugget meal. We were called to the counter...
Read full review of Popeyes3 piece chicken tenders with side and biscuit
Went to drive thru had a coupon for $5.69 3 piece chicken tenders side and biscuit. First they were out of Cole slaw and it’s 7:55pm you’re open till midnight Cole slaw is my favorite side I got mashed potatoes. Got to windo everything was fine but didn’t ask if I wanted any dipping sauces. Gave me 7 ketchup packets and 3 hot sauce fire packets ? Why? Got home 2 of the tenders weee rubbery 1 was good mashed potatoes were good and the biscuit was great I don’t like rubbery chicken and do the employees care about there jobs? You’re out of Cole slaw? They should be making some more you got 3 more hours and wasting your condiments. That’s your loss but they should have asked what sauces I wanted . They did give a plastic spork and 1 yes 1 little napkin I will never go back to Popeyes just for the fact you didn’t have my favorite coleslaw bye bye
Confidential Information Hidden: This section contains confidential information visible to verified Popeyes representatives only. If you are affiliated with Popeyes, please claim your business to access these details.
Time clock issues customers have to deal with
I’m so sick of coming here just to be stopped way before the window every time so their “clock” don’t run up. Then, when you get to the window, they tell you there will be a wait and you must now pull up and wait again on the other side of the window! Why does these naive restaurant owners put these time clocks? Because this crap happens at EVERYYYY SINGLE...
Read full review of Popeyeschicken dinner 8 pc
Went to Popeyes 2301 Jefferson St Joliet [protected] 1. 8pc chicken dinner was incorrect. Cost me $29.62, 2. The only thing that was good was the mashed potatoes. 3. Chicken was overly done whereas I thought I would break teeth trying to chew. I had to pull it apart to find any meat. It was just hard as a rock. 4. The biscuits were half the size...
Read full review of PopeyesSpicy chicken sandwich
I asked for 2 spicy chicken sandwiches no pickles and I'm handed 2 classic ones... I politely tell them that I asked for spicy and they have me classic and they go remake it. They hand me 2 sandwiches and I trust that they fixed the issue but they didn't, they mixed both regular and spicy. I learned now that I have to double check each time I go to any of...
Read full review of PopeyesManager
The manager not only got my order wrong over charged me he still had the nerve to say it was my fault for not paying attention. He has the worst attitude second time he says he is doing all the work and can’t deal with people not knowing the menu. This manager is rude and disrespectful and need to be fire. What manager tells a customer next time look at the...
Read full review of PopeyesGhost pepper hot wings
On december 2, 2023 approximately 10:13 pm. Ordered through the drive thru a 12 piece Ghost pepper hot wing box like we normally do. Not only did we have to sit in the line 30 to 40 minutes when there was 2 cars one in front of us. I made the comment to my passenger they must have had to go collect chickens for their wings. Once we pulled up to the window...
Service at 8100 Manchester Rd., St Louis MO location
1. The person taking the drive through order could not understand me. I had to repeat my order four times, 2. The person at the service window couldn't operate the point-of-sale system and had to have a manager assist them. 3. The manager asked (again) what I had ordered so she could input it into the system. 4. I waited a few minutes after paying. The...
Two can dine chicken deal
I ordered the two can done for $10.99 on 11/30/23. This deal comes with a wing, two legs, a thigh and a breast along with two sides. I opened my box to find a leg and three thighs and a breast. This is unacceptable for many reasons. Typically, I eat the wing and legs and the rest my children eat. This was dinner for tonight and o was only able to eat one...
Read full review of PopeyesNo biscuit and manager said not his problem when ask if its all there
Order on line and went o pick it up ,ask the guy if its all there ,he said I guess ,I didn't pack it .so I ask again if its all there, he said not my problem , got home.and no biscuit with my combo meal .this is wrong to tell someone its not my problem .So on that note I will not come back to Popeye on 34ave and green way in phoenix AZ and I'm letting everyone know on Facebook. He was rud.
Read full review of PopeyesPopeyes customer service
On 11/26/23 at 5:36 At the Popeyes in Denton Tx I ordered food the female that actually took my order was really sweet so as I got to the window I was looking to see her giving me the food, but instead I was greeted by a rude guy when I say “rude” I mean very aggressive he practically threw my food in my hand RT ogling his eyes and everything. I can’t lie he actually hurt my feelings because I didn’t do anything to warrant his attitude. I had to ask him a question but I decided not because he was huffing and puffing like I was bothering him
Desired outcome: A different worker to do the window because I no longer want to visit that par
Springfield Missouri both locations
What is going on with all your Popeyes in Springfield Missouri? The chicken is good. There is no complaint there but every time I order checked in whether it’s noon or 6 PM they’re out of chicken tonight. I called in an order for 645. I was there at 6:45 PM and they told me be a 12 minute wait because they had other people ahead of me And I said why call it in if you’re not gonna fix it or give it away that makes no sense so I went to the other Popeyes on Glenstone and now I’m sitting at a 15 minute wait because I have no chicken and it’s 7:00 PM it really makes me mad because it’s not just a one time thing it’s every time The person ahead of me ordered the sandwich and they told him they were out of sandwiches and he drove off. You guys need better management or something I don’t know but you’re losing customers I’m sure.
drive thru problem
When 2 the popeyes in orange city fl and when 2 walk in but the door was look and then when 2 the drive thru and I said I had coupons that why I go iside so I can give them instead of having 2 explain all that so the girl give me a hard time got 2 the widow and give my coupons 2 a guy and pay them 4 the order he 4 me 2 park upon waiting they never came out so when 2 the lock door an showed my order paper he came back as a did give a [censored] comment... an then he rise his hand like he was going 2 make a problem ... This happen in orange city fl pop eyes on enterprise rd orange city fl...
No offense. But this is very hard to read.
Customer intimidation
On 11/16/23 at approximately 7:00pm my family ordered for dine-in at Popeye's store number 14375 Hanover, PA. Our order came out in small increments. Once it appeared that they had finished giving us our order, we realized multiple items were missing. The mannerisms of the assistant manager were less than accommodating and were more accusatory in nature...
Read full review of PopeyesCustomer service
Hello. I ordered through the drive thru in Washington, DC, Bladensburg Road on November 17, 2023. I ordered a 5 piece chicken, two can dine with two sides. I specifically, asked for a specific piece of chicken. I was told it was included in the order. Well, I arrived home only to find out I had no sides in the bag and the chicken specific piece of chicken...
Read full review of PopeyesRewards
My son placed a mobile order the other day and when my mother and I went to pick it up in the drive through they told me to pull in a parking place, I waited 30 min and I went in meanwhile 3 cars went through drive through and out, when I was in the restruant 4 coustomers got served, when I ask the lady wheres my moble order, she said can't you see me sweating. Well long story short my moble order wasnt even started took me 10 more minutes to get it. Now I know why our popeys closed, this was not right call me at [protected] thank you
Desired outcome: to make it right
Food never delivered/ Not getting any help from customer service
Hi the order that I placed through the Popeyes app is used buy the email [protected]@gmail.com. No ones is reaching back out to me from that one so I reached out on here. I did not receive my order. I put the right apartment complex and door number. My order confirmation is #75. The phone number is [protected]. I couldn’t reach Popeyes so I contacted...
Read full review of PopeyesCleanliness
When I visited this restaurant, most people were not wearing gloves while handling food. One person was scratching his head, tugging at his pants and still serving food without gloves. Although it wouldn't matter because then the gloves would be dirty too. This person was also pressing the paper into the bottom of the box! I know they don't see anything wrong with this, but they need some training in food safety.
Read full review of PopeyesService
I went to the store located in Memphis at 4810 Poplar Ave. 38117 today with a coupon from the location 2629 North Hollywood. When I made it to the drive thru window and told the person at the speaker, I wanted to use the coupon she asked what store it came from. I asked, did that matter? She said, let me ask my manager. Then came back and said what is your...
Read full review of PopeyesPopeyes Reviews 0
If you represent Popeyes, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Popeyes
Popeye's menu features a variety of mouth-watering dishes, including chicken tenders, chicken wings, shrimp, and fish. The restaurant also offers a range of sides, such as mashed potatoes, Cajun fries, and coleslaw, to complement the main dishes. Additionally, Popeye's has a selection of desserts, including their famous cinnamon apple pie and banana pudding.
The restaurant chain has gained a reputation for its bold and flavorful Cajun-inspired cuisine. The company's unique blend of spices and seasonings is what sets it apart from other fast-food chains. Popeye's uses only high-quality ingredients to ensure that every dish is fresh and delicious.
In recent years, Popeye's has gained significant attention for its social media presence and marketing campaigns. The company's witty and humorous approach to advertising has helped it to stand out in a crowded market. One of the most notable campaigns was the launch of the spicy chicken sandwich, which sparked a viral social media frenzy and led to long lines at Popeye's locations across the country.
Overall, Popeye's is a beloved fast-food chain that has built a loyal following of customers who appreciate its bold and flavorful cuisine. With its expanding menu and innovative marketing strategies, the company is poised for continued success in the years to come.
1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.
3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Popeyes. Make it concise yet descriptive enough to convey the essence of your complaint.
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The date and location of the incident.
- Specific details about the product or service, including any order numbers or receipts.
- A clear description of the problem, such as incorrect orders, poor food quality, unsatisfactory service, or hygiene issues.
- Any communication you've had with Popeyes staff or customer service, including their response to your issue.
- Steps you have taken to resolve the matter and the outcome of those efforts.
- The personal impact of the issue, such as inconvenience, illness, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach files containing sensitive personal information.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Popeyes. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it's a refund, an apology, or another form of redress.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description is easy to understand.
8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have included all necessary information and attachments before submitting.
9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from Popeyes or other users to provide additional information or to follow up on your complaint.
Overview of Popeyes complaint handling
-
Popeyes Contacts
-
Popeyes phone numbers+1 (800) 767-3937+1 (800) 767-3937Click up if you have successfully reached Popeyes by calling +1 (800) 767-3937 phone number 1 1 users reported that they have successfully reached Popeyes by calling +1 (800) 767-3937 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (800) 767-3937 phone number 5 5 users reported that they have UNsuccessfully reached Popeyes by calling +1 (800) 767-3937 phone number+1 (731) 427-6970+1 (731) 427-6970Click up if you have successfully reached Popeyes by calling +1 (731) 427-6970 phone number 10 10 users reported that they have successfully reached Popeyes by calling +1 (731) 427-6970 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (731) 427-6970 phone number 19 19 users reported that they have UNsuccessfully reached Popeyes by calling +1 (731) 427-6970 phone number+1 (404) 459-4450+1 (404) 459-4450Click up if you have successfully reached Popeyes by calling +1 (404) 459-4450 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 (404) 459-4450 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 (404) 459-4450 phone number 26 26 users reported that they have UNsuccessfully reached Popeyes by calling +1 (404) 459-4450 phone number+1 01902117336+1 01902117336Click up if you have successfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have successfully reached Popeyes by calling +1 01902117336 phone number Click down if you have unsuccessfully reached Popeyes by calling +1 01902117336 phone number 0 0 users reported that they have UNsuccessfully reached Popeyes by calling +1 01902117336 phone number
-
Popeyes emailspopeyescommunications@popeyes.com100%Confidence score: 100%Support
-
Popeyes address400 Perimeter Center Terrace NE Suite 1000, Atlanta, Georgia, 30346, United States
-
Popeyes social media
-
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 19, 2024
Most discussed Popeyes complaints
unsanitary restrooms and poor customer service!Recent comments about Popeyes company
Unacceptable 8pc bucket classic bundle $30.16
Denny's
240 reviews
McDonald's
2874 reviews
Checkers & Rally's
676 reviews
Huddle House
316 reviews
Little Caesar Enterprises / LittleCaesars.com
24 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.