Captain D's reviews and complaints 2
View all 609 complaintsCaptain D's - All of it
This is crazy got 4 meals with 4 teas and it was 73 dollars and change! What the hell. We asked if they came with the drinks they said no. We said they don't come with the combos they said no only with the sandwich combos and kids meals? When did yall start that i'm just saying it would be nice to wash my food down with something. Like you can go anywhere else and get a drink with your meal. But not at captain ds. Hell red lobster is cheaper and you get drinks and cheddar bay bisquits. Samn that's crazy so i'm going somewhere else to get drinks and i'm still having to pay 50 dollars crazy.
Captain D's - senior discount
On Sunday October 13th I went into the Crestview Captain D's to buy my 84yr old mother lunch. My mother is on hospice and is unable to leave home so I asked if I could take picture of the senior menu. I took a picture and texted it to her and she texted me back what she wanted. When I ordered, they told me I could not get her senior discount since she wasn't with me. I explained her terminal illness and how my sister gets her food every week at the same Captain d's and it has never been a problem. They reiterated that the manager told them they couldn't do it anymore. I asked to speak with him and explained that if you claim to be a senior friendly restaurant then you need to realize that all seniors can't get out of there homes and have loved ones pick up their meals for them. He was very polite and said if my mom comes with me through the drive thru she could have the discount. Really? She has a terminal illness and is on hospice and you think she can come through the drive thru? I mean wow, just wow. The senior discounts are only offered on Sundays and Wednesdays anyway. I mean is theft by deception of using a senior discount a big problem at your restaurants? If y'all are going broke by giving out senior discounts then captain d's is on the way out. I can walk in to any chick-fil-a or McDonald's and ask for a kid's meal without a kid and no one gives it a second thought. Please correct this, either truly offer a discount for ALL Seniors..even the ones who can't make it in to the restaurant. (If people faking is THAT big of an issue then I would gladly get my Mom's doctor to fill out a form so you can keep it on file) It makes my mom happy to save a little money. It makes a lot of seniors happy because they are on fixed incomes.
The complaint has been investigated and resolved to the customer's satisfaction.
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