Captain D's
Reviews and Complaints

Went to the Captain D's in Salisbury, NC. I drove through the drive thru and ordered 2 piece fish meal. When I opened my box, I noticed that one of the hush puppies looked like it had been bitten and re-fried.Gross. Now haven read the post from the former Captain D's worker about how their manager "recycled" the shrimp from the garbage, I believe that the hush-puppy had been re-purposed.
I feel that this is a systemic issue. I have noticed getting fish I did not order. The batter was more of a corn bread. Fish was not bad so I did not complain. I have seen smaller fish pieces and old food. I have been to at least 8 different stores in NC, SC AL, and TN. I hate to stop going there, but they leave me no choice. I will definitely avoid the ones who apparently have gross managers.

I went to purchase food from the captain d’s store #3702 on 11/10/2012 and my order was taken at 18:30 (6:20 pm) only to receive my food 15 min. later only after several customers that purchased food after me had gotten their food and left. My order was for 2- 2 piece fish dinners and one childs fish dinner with a side of mac & cheese. Not a large order.There is no reason we should have had to wait 15 min. The store was not crowded either.

I feel the manager should go undercover and just see what is happening in this store. It is continuously getting run down. I have not seen anyone except africa-americans working there and they all have an attitude of not caring if they take your order and get your order right and in a timely manner. The employees are too busy playing around instead of taking care of customers. The store is nasty and dirty. The restrooms were filthy and when told of the restroom issue the employees just turned around and ignored me as if I had said nothing.The issue was not taken care of. I did not even get a “thank-you for telling us”. These employees don’t care about anything but playing.

A customer in front of me ordered 2 cups of tarter sauce and didn’t get them in his order. He had to ask for it again and was only given one cup of sauce. He then proceeded to ask for the second one he ordered and te employee grabbed up a cup and stomped around and got the tarter sauce and gave it to him. After he left the employee, whose name is Alia, stated very loudly to the other employees “he didn’t need 2 cups of tarter sauce”, and then proceeded to say that, “why do we have to get this stuff for him” then laughed at the situation in a cutdown sort of way. She was out of line and needed to keep her mouth shut and give the customer what he ordered. You son’t cut down customers in front of other customers.

This store is getting filthier and filthier every time I go in there. The employees are dressed sloppy and handle food improperly and there is food all over the floor behind the counter and in the dining room.

This store really needs an overhaul!

Why don’t you hire some white people in the store that care about the customers?
I hope someone in high up management takes this complaint to heart and checks into the way the store is managed before it looses to much in customers.

My family and I went into this establishment to enjoy dinner when our food came out first I noticed that the baked potato was a very dark brown as if it had been sitting too long in the warmer so my husband took it up to the front and showed them the potato and asked for a new one. The lady in the drive thru called back they needed another potato. She stated they would bring it to the table when it was done. My husband come back to the table and we started to eat noticing that the mac and cheese was cold on all our plates and the chicken hard were hard. after about 10 minutes my husband went back to the front and asked about the potato we still had not recieved and she said it was almost done and at that time he had told her about the chicken and the mac and cheese. She then turned to the 3 employees in the back and yelled we had a bad potato our food is cold and apparently bad oh is there anything else sir? He stood there for a moment and she said the potato and he said yea and all three employees were standing over the potato laghing as they stirred it up! he said did yall do something to my potato and she said no we wouldnt do something like that and smiled. My husband brought it back to the table and told me dont eat ur potato we allowed the kids to continue to eat. That same lady came in the diningroom to clean the tables and walked up and said how was ur potato and we told her we werent eating it it had been handled before we got it and the first one was brown and she said they didnt know it was brown they dont see them and he told her it was cut open u can see that and the second one was stirred up. She threw her hands up and laghed at us. We were leaving a few minutes later planning to speak to a manager but we seen no one and got in our car pulled around the building to leave and there sat the manager, the lady that was so rude and the three that were in the kitchen sitting on a curb smoking. I have no idea whats any of there names cause I seen only one name tag and that was on the nice ypoung lady running the register up front(Danielle).

Don't bother contacting Captain D's customer service. They will completely ignore your email or send you short, rude email. I received a short email from Linda Mabry from the customer service link on their website and it took three weeks to receive a response and the it was one line basically calling me a liar. I responded to the email and never received a response. Your customer service is horrible. That is just bad business. I spent $75 on one meal and didn't receive 1/3 of it and they refused to do anything to resolve the issue. I will never spend another penny at your restaurant. Long john silvers thanks you. (and at least they can get an order right) Shame on you Captain D's.

I ordered 3 seafood feast for a family get together and was quoted a price 3 times on the phone when I picked it up I was overcharged. When I questioned the price the girl simply said "that was without tax" and shut the window in my face. I took the food to the get together and it was missing 6 orders of fries. I called the local store and they offered no resolution other than you can come and pick up the six orders of fries now (what am I going to do with them?). I have emaiedl captain d's numerous times (all ignored) and only received one response which was one line that stated "you have already received a refund" (which I have not)not a sorry for the inconvenience or at least offer a refund of the fries I did not receive. I will never eat at one of their restaurants again. Their workers and managers are incompetent and the customer service is non existent.

Last Sat. 7/17, my mom & I went to lunch at Oneonta Captain D's. When we first got there, I waited to place our orders & the girl behind the counter was talking on the phone. She never looked up nor said anything so I stood there & waited for a full 5 minutes. When she got off of the phone she never greeted me or said one word except frowned & said "is it for here or to go"? I said "for here" & then she ask me what "I wanted". That's it nothing more nothing less. We had seen the new shrimp basket ad on tv & decided to try it. I guess this was our mistake because what is seen on tv is NEVER as it seems in person. The tiny pieces of "shrimp" (about 10) was served to us on a big black plate & rattled when they rolled around on the plate. It was advertised that it was a quarter of a pound of shrimp served in a basket. there was no where near 1/4 of a pound of shrimp & certainly NO basket. Oh well, we couldn't have eaten the basket anyway but we could have eaten more shrimp. We didn't get the gravy that was advertised with the "basket" so I went up & told the girl at the counter & she looked at me like I was a joke. Never said anything to me but turned around & hollered to the back she needed two gravies, then she said to me, I'll bring them out to you. So, I said ok & went back to the table. My mom & I waited & waited for the gravey & when we got it it was cold & a white wattery substance that had NO taste. Nothing as it appeared on tv. We also ordered some fried green tomatoes & they were overcooked & hard. We only got cole slaw with our meal & it was ok but I have to admit the hush puppies were delicious. Also, we were charge 4.99 each when on tv it was advertised as 3.99. I wrote Capt. D"s a complaint & all I got was a message saying that they had received my message & would respond back to me. It has been 4 days now & I have heard nothing. Needless to say, with bad service, bad food & bad advertising, I don't think mom & I will be visiting Captain D's anytime soon.
Thank you for your attention.

I made the mistake of joining The Captain D's "D's Club." I received a coupon for "Free Fish and Fries, with a free side of my choice, and two hush puppies." I went to redeem my coupon, and was told that Fish and Fries does not come with Fries. Another member of my party chose to have a baked potato as his choice of a 'free side.' He was charged .29 cents for it!

Captain D's is a bunch of lying, cheating shysters.

I deserve free french fries, a refund of .29 cents, and an additional free side item.