Captain D's
reviews and complaints

On more than one occasion I have visited this location 30 + minutes prior to closing and been told they are out of main menu items. Or they don’t have any cooked and it’s too close to closing . Basically saying they’ve already begun end of shift duties and aren’t going to cook anything else. Well tonight after sitting in a very long slow line, we finally received our meals! When we got home and ole ed the boxes our fish was ridiculously small.. clearly a piece of fish cut in 1/2! Our food was over 21.00 and only enough food for one person. I am very disappointed and this will be my last visit to captain ds. My family has been a loyal customer for over 15 years but my husband I agree this was the final straw! Do better Captain Ds or I’m

Sure you will continue to lose more and more faithful customers !

Hello, writing in regards to one of many experiences…I have encountered, at captain d’s located at 109 sr-138 stockbridge, georgia…on wednesday july 26 2023 between 12:30 pm and 1pm…I came in to pick up a delivery, for an uber eats customer, after waiting, almost 15min…I had asked 3 guys behind the counter…did they know how much longer the order was going to be?

By this time, I had already hung up the phone, with the customer…its was then, one of the guys, who came out from the back, said to me…”were up here we don’t know when it’s going to be ready”…my response: okay I see your up here, I would like, to know how much the customer order is going to be…this young boy dark skin black, about 5’8 dread locks, continued to argue, with me…it was then I had asked him, to be quiet, because he was being disrespectful, rude and unprofessional, he in return told…”don’t tell me to be quiet because i’m a grown [censored] man”…oh if that’s the case… grown mature men don’t speak this way…this whole time this was happening, I was on the phone, with uber support team…who heard the whole conversation…can someone please reach out?

Thank you

Regards,

China

On july 14, 2023, time about 3:30pm that afternoon…a friend n I went out to captain d’s to eat inside, it was not busy at all…

The cashier wasn’t friendly n never had a smile on her face! She was short answering our questions about menu’s when we asked about something. Plus almost ever time we go there to eat… they seem to always be out of bake potatoes n out of sweet tea! As we sit down to wait on our order, about all the tables haven’t been cleaned off! So I had to ask them to please clean off the table we was sitting at! Got our food to eat… the food was great no problems there at all… the time of getting food was good too! As we was leaving n went to go use the restroom…. The soap dispenser was off r maybe broken! No paper towels at all, plus had water in the floor around the toilet, I say maybe it was leaking! Leaving out never any workers saying thank you come back n have a great day r anything like that…. I feel as a busy of yours you need to know about these things! If it was just like a once in awhile thing I wouldn’t even complain but the few times i’ve been here lately… I haven’t seen it get any better!

On Monday, 6/5/23, I visited Captain D's on Staple Mills in Richmond, VA. The service was horrible. I went to the "takeout" side of the restaurant to place the order, and the attendant was rude and very argumentative. I was trying to order the food, and I asked about the sides. She said, "Do you want the meal?" in her rough voice, and I said, "Yes, I guess. What side comes with the meal?" Your menu says 2 or 3 pieces." She was so rude and aggravated, so I asked her if she was a new employee. She said. "No, and why do you ask". I said because you seem aggravated, she said it is because you didn't say you wanted a meal and this is a new computer. Then she said, I am not going to argue with you. I don't know what else she said because, at this point, I was done. There are too many restaurants in Richmond, VA, to take abuse from a disgruntled employee. I kindly asked them to cancel my order and took my $24.00 to another restaurant.

Customers don't argue with disgruntled and rude employees. We have the power, keep our money. It was a good day, I feel empowered and will not stop at that restaurant again.

They have threatened to fire me numerous times in the past, present, and probably future they are very insane in the head if they think they can hire someone of my caliber to do their pathetic excuse for a job again. They will also bully you at this job but don't let it. Now that probably won't happen if you're a manager. If you're a manager, they will force you to work 12 hr days with no break. There's also a strong smell of favoritism and the same day I got hired they hired an incompetent girl to work the registers. This individual openly insulted corporate and claimed to be working there to start their own business (probably lying) but long story short they got an attitude with me along with the shift leader by saying I need to work faster while the catfish was still cooking in the greaser. They along with the female shift leader not older than 30 insulted me and called me an a hole while the food was still cooking and saying it was cold. Then the incompetent nut claimed I was harassing her by asking for her number and told the general manager. The manager then wanted to talk to me 4 weeks after it happened he confronted me and tried me. That's what they do, set you up so you lose your job. They try me everyday here. I'm in fear of my safety and mental health dealing with such idiocy I can't fathom how they allow such crooks to work there in 2023. Also, there's a high turnover rate. Half the staff is not there anymore the female shift leader same age as me is not there anymore and I've only been there 2 months lmao. She threatened to quit in the middle of my shift and I had to work the drive through all by myself with no help and no training. That's what they'll do. You get no training and the food is constantly out of stock putting you and your coworkers at risk for complaints by the customers.

I'm only here because I couldn't get a job at Kroger got fired from there 4 days later because I didn't pass the background check. Captain Ds was a huge downgrade of a job. This job sucks why would I want to work here when I can work at construction and make double or go to a grocery store and earn the same amount, no grease, no rude customers, no incompetent managers, better hours, ect.

Also there is no loyalty amongst the coworkers. A gay dude was harassing me here and saying he wanted to date me because I'm young. The employees talk bad about each other and there's no trust here. It's fake af and this woman who worked here yelled at me with her boyfriend and made me feel unsafe working there. I'm probably gonna quit in two weeks

I went to Captain Ds 4-9-23 in Talladega Alabama and have never been treated so rude by the lady at the drive thru. I wanted to cry when I left. They were out of everything I ordered so I got somthing I did not want, they did not put sauce in my bag that i asked for and slammed the window after they gave me my food. I will not be going back anytime soon.

May 1st around 8pm, I went to Captain D's in Gun Barrel City, TX. My order was to go. When I got home, I ate my food and then when I started eating the Coleslaw I saw there was a big, long, very dark, hair in the coleslaw. Today about 5 pm I went back to Captain D's and told a woman about it and a woman, named Ashley, called me an idiot and said I can have more coleslaw. MORE COLESLAW? Why would I want MORE COLESLAW with hair in it? I had my receipt with me and Ashley took my receipt and would NOT give it back.