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Charged for two meals, but only received one.
From: Captain D's Online Ordering Sent: Thursday, October 12, 2023 4:22 PM To: Jan McCain Subject: Captain D's Order Received Logo MOUNT JULIET 271 Mt. Juliet Road, Mt. Juliet, TN 37122 [protected] Order # [protected] (Note: You do not need this number to pickup) Customer Name: Jan McCain Customer Email: jan.[protected]@outlook.com Customer Contact...
Read full review of Captain D'sOne Fish Short/ A Team of people who need to work together/
Hello
My Name is Enaugh , I came in to Enjoy Lunch before work. I was patiently waiting and I asked if the other man ahead of me , order is Ready. Drive thru Cashier walking to the front of counter Say Loud and Disrespectful to the Elderly and saying the food will be Ready when it runs threw twice before done. Rude . He doesn't know the process it should be informed at time of order. People wanted the rest of their orders,they left off the fries , and went to inspect the table cause they didn't believe the guest. I Ordered Fish and Fries with and Extra Piece of Hot Fish and they left off one piece of my regular fishl ,So I paid 9 dollars and Change and got Shorted My Regular pieces of Fish. I called the Store and Mr Derrick said he would give me one piece if I came back today. On my way to work when I come back I want the Meal I paid for.
Desired outcome: I want the Hot Meal I paid for No Refund.Fish and Fries and a side one Hot piece of fish.My piece of Hot Fish was not cooked all the way ,done.Which Equals,3pieces of Fish and Fries
blackened tilapia
Today, October 4, 2023, my coworker picked up our lunches at the local Captain Ds. They charged me over $20.00 for a lunch. The fish was overcooked and very dry and apparently I was unable to order a la carte and had to pay way too much for extras that I did not want. My coworker was told that the owner had told the managers that she had to make money some way so they are doing this to every one. I will never eat there again.
Desired outcome: I would like a response and a refund.
Bad service over charged
On 9-30-23 I ordered two fish & side dinners with a buy one get one coupon which I was told corporate policy we don't take coupons. On the dinners I changed from fries to green beans (that when I got home realized was a hair in so I didn't eat and threw away.) and on the other a order of mac of cheese which I paid an extra 99 cents for which was no problem...
Broccoli and workers
Well my family members and I went there around 2 pm and parked. We got out and entered the building. Soon after we ordered our food and the broccoli was luckewarm almost cold, that made me upset. Although tried everything to get a new bunch but the workers were like “ No! You eat it.” In a rude way. So had no choice but to eat it unfortunately. The worker...
Read full review of Captain D'sFood was cold after returning it order was replaced and the food was still cold
On September 29th,2023 at approximately 8:20 pm I went through the drive through and ordered a big sandwich combo,it took me about 20 minutes to get my food,once I got to the window and before the cashier took my card she was holding her hair as she was dealing with my food after she took my card to pay still holding her she gave me my food I checked my...
Posted ad on widow adjacent to the entry to your establishment
9/24/2023 This evening at approximately 7:30 EST I took a friend to the Cookeville, TN. Captain D's for supper. On the window adjacent to the main entrance was a posted advertisement the offer Fish and Fries with a side for$5.99. Once at the counter I ordered this special however the cashier stated that the Fries are considered a side dish. That is not...
Read full review of Captain D'sFood
Purchased deluxe seafood platter, fried pickles, and a diet coke. Received burnt pickles that didn't even have pickles left just the outer shell, fried shrimp was so done that the shrimp had also lost weight and disappeared. The fish was rubbery and nasty. Also received tea instead of diet coke. Drive 1 hour to get this food and 30 minutes home before realizing this...
Read full review of Captain D'sFamily sampler meal
I ordered a Family Sampler Meal for 36.99, 24 extra hush puppies for 9.98, & 2 extra pieces of battered fish. My bill was $56.03 The restaurant was located in Princeton Ky, 42445 on 9/21/23 I live 15 miles from this restaurant and when I got home I was missing the 8 hush puppies, 6 pieces of chicken, & 12 fried shrimp that came with the family sampler meal. I called the restaurant and was told I can just come back and get it. I was having a special family meal for my 32nd wedding anniversary and I was very disappointed.
I couldn’t run back and get the missing food because it would have been 30 miles to and from, and the food I had already would have been very cold and rubbery.
Service
It took almost an hour to get our order. I notice there was a man waiting in the drive thru also. After waiting so long I asked the girl who took our order if there was only one person cooking the food. I was told there were two managers but they left and didn't tell them they were leaving. They were both gone for an hour if not longer. The cook was in...
Read full review of Captain D'sCustomer Service
Went through drive-thru today, 8/20/23, at Captain D's, 415 Columbia Avenue, Lexington, SC at 13:15 and Tykera took my order. Had to repeat the order twice and then she told me the price. Had to wait in line 15 minutes and had correct amount ready when I reached the window. She then told me another amount. Gave her the correct amount and waited. She came...
Read full review of Captain D'sService
We ate dinner at Capt D's at 3330 S Crater Rd Petersburg Va tonight. Girl at register took our order which included a baked potato with butter and sour cream. She added that on receipt and we were charged.79 for potato. When food finally came to table she said we have no cocktail sauce or butter. I said really? She turned without a word and left. After we...
Read full review of Captain D'sSlow service, order foul up
I ordered take-out at 11:25 am on tuesday august 15th when I went to pick-up my order not only was it not ready, but had not even been started on!
When it finally was ready, extra items I asked for was just shoved in with the regular food order, and not placed in the normal small captain d's boxes!
I was made to wait for my order in 94 degree heat inside my already hot vehicle, because I was told I would only have to wait a few minutes! Lie I had to wait 20 minutes, the employee was not very pleasant and when I tried to reach the manager by phone I was placed on hold for over 4 minutes where upon the employee hung up the phone without me talking to the manager period!
I tried to call back but this time, they could not be bothered to even answer a ringing phone, I tried (7) times at over 4 minutes a try, for a total of 28 plus minutes! By this time the food I picked up was already cold! Also one of the styrefoam containers had a hole and the contents leaked out into the bag carring the food! This probably happened because of the rush to get my order out to me, to make up for not having it ready when it was supposed to be!
Desired outcome: i want my meal replaced (10 piece fish with 2 sides of french fries and 8 hush puppies) and a sincere apology, and last a promise that when someone calls they will answer!!!
Management service
We went to capitan ds in Cartersville GA drive through the black lady at the window tried to overcharge us then she told us to keep going closed the window sarcastic I contacted corporate office but have not heard from them disrespect to elderly should not be tolerated in no business on 8/13 2023 my wife and I went to Capitan DS drive through Cartersville...
Read full review of Captain D'sPetersburg va customer service
My family went to your establishment on South Crater Road in Petersburg Va at 8:30p on August 13, 2023 for Sunday dinner. We were informed by your staff that the dining area was closed due to a staff member walking out. At which time we received our order and exited the restaurant. My family sat in the car to have dinner and noticed an older white gentleman enter the restaurant. We were able to see him walk away from the counter and take a seat in the dining area. His meal appeared to be prepared and delivered to the dining area where he sat and ate with no issues. At which point we as an African American family were offended and returned to express that to the staff. At which time no staff member apologized but rather stated “my bad”. If our race was an issue, this is truly unacceptable, especially within the customer service industry.
employees language/service
My wife and I dined at Capt ds at 1237 N Road st in Elizabeth City NC on the evening of 8/9/23 at 2033 pm being the ones in the entire dining area was more than obvious after listening to the foul mouthed cooks behind the counter Their phones were on speaker phone and listening to their equally as foul mouthed individuals on the other end of the line made the entire meal even less enjoyable We dined at Capt ds a month or two in the past and experienced the exact same problem Also I went to get refills on our sweet tea drinks and was told they only had enough for one drink After spending 30 dollars for dinner I guess having someone make more tea was a little too much to ask They also ran out of green beans and one of the cooks said if nobody likes it they can email him a complaint and his response probaldly wont be a nice one This establishment needs some Serious attention and the sooner the better! I can be reached at [protected]@hotmail.com
Drive thru service and quality of food and wait time
Drove into Captain D Gardendale alabama 8/8/[protected]@6:19. I was second car in line got to speaker 6:39. Waited patiently and was told to hold. Finally placed order at 6:45. Simple order. 2 piece fish dinner and add on shrimp for $1.99. 10.98 total. Finally got to window 6:50. Cashier took my money and I did not pull away until 7:05. Absolutely crazy ! She...
Read full review of Captain D'sAn apology and refund
First, I would like to file a formal complaint about a horrible experience at the Overland store today. I placed an order at the speaker in the drive thru without a problem. I drove around to the pick-up window and noticed a toddler in the drive thru area. I didn't know if today was take a child to work day or what? The cashier approached the window and the...
Read full review of Captain D'sCustomer service experience... Unexceptable!!
I had the worst customer service experience in the entire world with Saquoia my Guest number #002 Auth code # 153756 on my receipt store address: 3337 Deans Bridge Road Augusta, GA 30906 Phone number# [protected] There is a sign on the drive through menu that states: "Chick-N-D's hand-bread tenders. 1pc Chicken"It's FREE if we don't offer this deal!" I...
Service
I just want to share with you my experience on my last visit to your restaurant in Cordova TN. First thing, the gentleman taking order at the drive thru could not have been any more unfriendly. He was short in his attentiveness and patience while I placed my order. Just down right unconcerned in get my order correct. Once I got to the window. The same...
Overview of Captain D's complaint handling
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Captain D's contacts
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Captain D's phone numbers+1 (615) 391-5461+1 (615) 391-5461Click up if you have successfully reached Captain D's by calling +1 (615) 391-5461 phone number 0 0 users reported that they have successfully reached Captain D's by calling +1 (615) 391-5461 phone number Click up if you have UNsuccessfully reached Captain D's by calling +1 (615) 391-5461 phone number 0 0 users reported that they have UNsuccessfully reached Captain D's by calling +1 (615) 391-5461 phone number
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Captain D's emailshumanresources@captainds.com100%Confidence score: 100%Supporttracy_paul@captainds.com99%Confidence score: 99%communicationrebecca_day@captainds.com99%Confidence score: 99%realestatecalls@captainds.com96%Confidence score: 96%mediainquiries@captainds.com96%Confidence score: 96%communicationwebmaster@captainds.com96%Confidence score: 96%itfaq@captainds.com95%Confidence score: 95%
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Captain D's address624 Grassmere Park Drive, Suite 30, Nashville, Georgia, 37211, United States
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