Captain D's review: Poor customer service by manager

So today (September 24, 2023 arnd 6-7p.m.) I ordered through Grub hub, a family meal and an additional chicken tenders order. I only received the chicken tenders order and green beans. I called Captain D's and spoke to a girl who advised that I can come up there and they would remake the order. I thanked her because I paid $73 for this order...my husband gets there and the manager say sorry you have to contact Grub hub and would not give anything for her employee advising me to drive up there...I advised her that not only did Grub hub make an error now her employee made an error and we are out of money and still don't have the food. She said sorry she told the employer she was wrong and as a manager she can't do anything...Well I have been a manager and you lose more when you do this..because you are a manager you can see the mistake that was made and you should make it right because that's what a customer remembers..now what I remember is a manager not making it right after I literally told her i paid 73 and have kids here not only am I out the money, she seemed to have an "well its not my fault" attitude I mean she act like she could care less, instead of trying to fix the problem while my husband was there as he was told to come up there by an employee who said they would fix it. ok sis😉. I still don't have the food and now my husband had to go somewhere else. Grub south only refunded $36 of the $73...so I paid $37 for 10 chicken fingers and a side of green beans. So not only am I never using grub hub but I will not go to Captain D's(which I rarely use anyway) but today they could have made a great impression to win over a customer and her soccer moms, baseball moms, basketball moms, and dance moms friends.and have awesome customer service,but clearly she has the manager hrly wages attitude instead of the owner attitude,clearly she is happy were she is at.(its not where you are at its where you are trying to get to) My kids had 2 soccer games tonight and cooking was not on the menu. I was very disappointed with both companies.