McDonald's’s earns a 1.6-star rating from 2922 reviews, showing that the majority of fast-food enthusiasts are dissatisfied with dining experience.
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mcd in el monte sucks
So my dad went to buy some mcDs for the family in El Monte. The first time my dad did, he ordered 2 small yogurts, but the lady gave him 1 large instead( trying to act smart ). My dad wanted to get 2 small ones for my brothers. She shouldn't have tried to act smart, they are suppose to satisfy the customers not trying to make them mad. today my dad went...
Read full review of McDonald'sphotos stolen by mcdoanalds
Last month there was opening of Mcdoalds here in Sialkot Pakistan. I was surprised to see that the billboards used for their advertisement used my photo, which they took from my flickr account.
They did it without my permission and they must be ashamed of it. I have uploaded the photo of one of their billboards for evrybody to review, please. Following is the url
http://flickr.com/photos/mirzairfan/3261960707/
I have original raw files with exif data.
Please take necessary action
The complaint has been investigated and resolved to the customer’s satisfaction.
taking money
i was handed back 20 dollars short after simply purchasing an orange juice i gave the lady a fifty dollar note and paid roughly 23 dollars for it, as soon as i realised i contacted the owner and he was extremely rude and hung up on me..
i then seeked advice from department of fair trading to ask them to look at the camera footage as i still had the reciept and correct time of service so i did.
i was then told to take the reciept into the store and i did to be told the owner would get back to me and suprise suprise the phone call never came i am a mother of 3 children and cant afford to have this happen i no longer eat there and advise to others not to either simply go to another maccas.
The complaint has been investigated and resolved to the customer’s satisfaction.
How could you not realise that you'd been that short changed? If you'd handed someone 50 dollars for something as small as an orange juice, surely you would have checked the money you were getting back before putting it into your purse? Then you could have bought it to the attention of the crew member who served you who probably would've been very apologetic for their mistake. I can assure you that you definitely weren't short changed on purpose, after all there would be no gain for the crew member in short-changing you.
McDonalds also have polices and procedures in place for customers who dispute the change that they receive. If the cashier who served you had disagreed with the fact that you gave her a $50 note, the draw would have been counted to back up your claim. As you can understand however, you would have to do this relatively soon after you had realised you'd received the wrong change due to the fact that cash drawers are meant to be changed every couple of hours. Without doing either of these things, there's would be no way for the managers/owner of the maccas you visited to know whether or not you were telling the truth. Unfortunately, people come into maccas all the time claiming to have received the wrong change when they haven't. Understandably McDonalds can't just give out change to anyone who makes these claims! Having the receipt doesn't actually prove anything, except for the fact that you bought an orange juice from maccas. For all the management knows, you could be lying about receiving the wrong change in an effort to score an extra $20 for your wallet.
Having said all that, the manager who answered your call (and it probably was just a manager, not the owner of the store) treated you wrongly. He should have written down your details and investigated your claim. Or got someone more suitably trained to deal with your problem to call you back. However, he may have mistaken your call for a prank, as a large number of people prank call Maccas stores everyday.
If you really want to worry about your $20, go to the head office of McDonalds in your state. They'll contact the store you visited and they'll probably get into a lot of crap for poor public relations. Plus you'll most likely get vouchers and/or your money back. Make sure you use proper English in your complaint though, otherwise you'll probably never get a reply.
unfair work schedule
im always eat at mcdonalds becasue I know that the food is delicious and served the way that it is presented. im now loosing my patience with mcdonalds not because of the food but of how the managers are handling their staff.
I have a friend who is working as a crew at a mcdonlad branch in quezon city. admittedly he was not a perfect employee, was even suspended from work for 1 month due to consecutive awol's.. after returning from suspension, he expects that he would be given a nice schedule because he came from a long suspension. even before coming back he was asked to renew all his requirements thinking that everything was ok already.. he was eager to come back to work only to found out that his schedule for the cutoff period was 3 days each day only with 4 hours of work... he just let it pass and thought that maybe by next cutoff his schedule wold be better.
the next cutoff came and still to his surprise his schedule was again 3 days with the same number of hours for the whole cutoff...
do you think its fair the way that the scheduling manager is using her staff?
is it fair that you applied to work at a fastfood company thinking that somehow it can help you in your expenses, only to find out that you will only earn 700 pesos during payday?
im really disgusted on how this things could happen to people who busts their # to work hard to serve people..
The complaint has been investigated and resolved to the customer’s satisfaction.
My question is that if your scheduled 4 hours can you be sent home in 2 or 3 hrs? Does McD's have to keep you your scheduled shift? It seems like it's against the law to schedule you certain hours and send you home when they want!
your friend is a [censor] who is clearly unreliable and unfit for work.
So sorry for your friend. But remember this is also McD's slow season. He should also be thankful they gave him his job back. Here being awol means you quit... No second chance.
hair in sandwich
This 02/08/09 Sunday morning I went thru the drive thru to get 2 Mcgriddle, in 1 of my sandwiches there was a long hair straned that i pulled out my mouth after taking a few bites. I went back to speak with the manager about the matter in a calm manner, there I noticed only one of the workers had a hit on & that was the worker that was cleaning up the area...
Read full review of McDonald's and 1 commentdirty playground area & equipment
The outdoor playground is disgustingly dirty, that it's fair to say it has never been cleaned. Botchy repairs on all slides and tunnels where plastic is connected looks like mud has been used to keep all connecting bits together. The rubber floor is black where original flooring is multicoloured in places where there's no thoroughfare. And thick piles of hair, dust and dirt are piled. This is unacceptable hygiene. In Alex Hills, Hungry Jacks a few times we've been there we've seen it being high pressure cleaned from top to bottom. Capalaba McDonalds professionally get your play area cleaned.
The complaint has been investigated and resolved to the customer’s satisfaction.
not professional
Doesnt Matter how much you try and communicate with certain Managers they always disregard many issues,
This behaviour from paticular Managers is not acceptable, The Store Manager has Issues, She really needs to pull her hand out her ###,
How she treats many co-workers is so sad too see, when a problem needs too be discussed she thinks she has it coverd, but her stabbing in the back and how she deals with certain Issues is desgusting,
This is not fair and very unprofessional,
She needs more PR Skills
Many are desgusted and believe she needs to step down,
She talks to people and the put downs is not fair
The complaint has been investigated and resolved to the customer’s satisfaction.
This is the country's poorest run store. The service is slow, especially if ou have to go inside to the counter. The EFTPOS/ credit card machine is quite often offline or broken, and they run out of items all the time. And to top it all off, they are the most expensive store I've ever been to. Won't be back. Why isn't there a Hungry Jacks up at Murray Bridge. If there was, I think Mcd's would be closed within a month!
and you need to work on keeping to only one profile DigitalCommando or zzrokk or biccey or what the hell ever.
poor hygene and staff services
To whom it concerns,
As a family we have visited many Mc Donalda all over the world and have never had to make a complaint, While in Dublin yesterday we visited Mc Donalds on O Connel Street.
We ordered 3 meals and tucked in. On finishing his burger my son stated that he had found 2 hairs in it, the first he he had thrown on the floor, the second he returned to the box. I gave out to him for eating the burger as personally I find hair in food quite revolting. I asked him to confirm that they were in the burger and he pulled it out of the box to show me, it was a long hair so definatly didnt belong to him. I couldnt finish my meal as I felt ill on seeing this. I quietly asked a staff member weather or not the people preparing the food were wearing hair nets and explained what had happened, she looked shocked, apologized and took the box away. Some time later a man whom I presum was the manager approached our table and asked if we had a problem, I expained what had happened, He turned to my son and said to him, this is impossible you did not find that hair in ur burger, it does not belong to my staff. I couldnt believe he was accusing a chid of lying. I asked him to explain how the hair got there as the burger was delivered to the table and the only people near it were the person that prepared it and my son whom has short hair. He turned to me and said the staff al had their hair covered and it was not possible. He offered to replace the burger which wasnt much use to us then walked away with no apology. I couldnt believe it how rude and my son was upset because he felt he was accused of lying. The lady I first spoke to actually came over again to apologize and I thanked her for doing so she was very polite unlike the manager.
On leaving we looked into the kitchen to see that only one member of staff had a hair net on and this girl had all her hair up in a bun under a hat with the bun in a net, the rest were wearing hats but had hair sticking out on both sides over their ears so it was quite easy for the hair to get there.
I was disgusted and very dissappointed by the way we were treated
The complaint has been investigated and resolved to the customer’s satisfaction.
we went to india, we stop at McDonalds on the way from Delhi to Punjab on the 1st of March 09 at about 19.03, we went in order the food, then went to the toilets, which were really bad, water everywere, paper and the smell was really bad as we have before they were all clean, but the time it was really bad, as i one of my friend was sick, so was i. please do something about, as McDonalds name is going down and i would like the feed back please.
scam and stealing
I went to McDonalds drive-thru on my lunch break to buy 2 'dollar menu' double cheeseburgers and a large drink. After paying what I thought was correct at $3.33, I found that I only had one burger. I looked at the items on my receipt (not the item price yet) and found that I was only charged for one burger. I went inside and bought the second dollar item. The single dollar menu item cost me $1.40.
When I looked over both receipts I found I was charged $1.29 for each dollar menu burger plus a 'Take Out Tax' which was equal to California sales tax. Out the door I paid $4.73 for two dollar menu items and a drink.
I searched online for a take-out tax, both national and state I only found articles specifically on take out tax related to McDonalds. Other articles mentioned proposed 2% taxes on fast food. I can't find any information on an official take-out tax in California, so As a former die-hard Big Mac fan, I will not be eating at McDonalds any longer. People shouldn't have to spend their valuable time researching why a dollar item doesn't cost a dollar. I will be doing more research, In these economic times, I am watching every penny.
The complaint has been investigated and resolved to the customer’s satisfaction.
First of all, you mentioned you ordered a large soda, this is not a dollar menu item. If you wanted to eat on the dollar-menu item you should have ordered a small soda, otherwise you might as well get a value meal. Secondly, the "take out tax" is just the sales tax. "Take out tax" is just what they label the sales tax as on drive-thru receipts. Next time you dine in take a look at the receipt and you will see it is labeled as "Dine in tax."
Now that the "McDouble" is featured on the Dollar Menu at McDonalds, it is being confused with the "Double Cheeseburger". If you, as a customer, ask for a Double Cheeseburger- you are going to be charged for a Double Cheeseburger. That is about $1.29 (give or take. depends on the franchise and the demographic)
You can be in the drive-thru, staring at that delicious-looking picture of what appears to be a Double-Cheeseburger (2 patties of meat with a slice of cheese in between) advertised for $1...and you are looking at the "McDouble", but if you don't ask for the "McDouble" you are going to get the other one- and pay 29 cents more for another slice of cheese.
As for the "Take Out Tax"-
The registers at McDonalds have 2 different "Total" keys. The one that is used depends on whether the customers is going to eat there or go. It determines how your order is prepared. You will either get a tray or a bag. It is for that purpose only. If you order your meal to stay (or "eat in") you will see an "eat-in" tax on your reciept. The tax is the same either way.
benoni mcdonald's shocking service!
The service at the Benoni branch of McDonald's is consistently shocking! They have now introduced a barricade around the drive-thru. Not only is this very unsafe in this area, as you cannot get away, but it also means you cannot simply exit the queue if it takes too long. I have waited up to 40 minutes in their "drive-thru" on numerous occasions!
I think that it is ridiculous that I have to drive 30minutes to get to another McDonald's simply to get a "fast" meal!
The orders are often incorrect. The coke has often been flat. The food is sometimes stale!
I live really close, this is why I feel the need to keep going to check if service has improved... but it does not!
I think they are a disgrace to the name McDonald's, and think they need new management! Or at least someone to supervise and maintain quality!
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree that the service, food and management of Mc Donalds is atrocious! The personnel that you speak with at the main office is even worse. I had filed a complaint about a big, long, kinky hair in my burger as soon as I bit into it. I went to the manager and she asked, "who told you there was a hair in your burger?" So I picked it up and shoved it in her fat face and showed the pig my hairy burger. She then stated that she had no idea how that could have happened. So I pointed at the the tall black guy in the back cooking burgers with a fro the size of Texas. I said, "perhaps that's why I have a f*^&^ing hair in my burger. I am white with long, straight, blond hair. I am not black with black hair and an Afro. I don't see how I could have put that in my burger myself. Then I called the 800# on the stupid bag and complained and someone called me from that same McDonalds I was just at and asked, "who told you there was a hair in your burger?" Ok These people are trying to push the buck on someone other than the ignorant people who make the freakin burgers. Scandalous! I haven't eaten at MCD in about a year and a half. The last time I was there I got a sweet tea and then threw it away because there were grinds all through my cup. Never eat there! I won't. Another time, my double qp w/cheese was completely raw! I bit into it and blood ran down my face. I threw up immediately. Then because I already took it home they refused to do anything about it. This is the worst company on the face of the earth. It promotes death, filth, bad health, stupidity, and just all around ignorance.
You still got an entire meal for 4 dollars and didn't even have to get your fat ### out of your car, right? Just making sure.
It's fast food what did you expect a 5 star meal.
Lousy service and lousy food is the hallmark of McDonald's. I'm just amazed at the level of stupidity of the people who still give them their business. Don't like it ? Go somewhere else like BK. You'll at least get better food that does'nt taste like it came out of a dogs butt.
new assistant was cheeky + refused to give me head office number saying it was against there rules
i went to mcdonalds n ordered 3 happy meals for my kids n a big mac meal for myself without seeds (of which i always get no problem of any other staff at any other mcdonalds), the person dealing with me was a new assistant (as i knew everyone at this mcdonalds as i go about 2 or 3 times every week ). when i asked for the seedless bun she came out with "what do u want me to do stand there all day picking every god damm seed of it like" i explained that i normally get it in the happy meals bun n i asked if she had a problem with me so she said "we not going to do that do you want the big mac or what" so i said i didnt want the big mac but wanted the happy meals n she replied saying that im not getting anything now with a big grin on her face n i wasnt getting served n will i just get out of the que, so i asked for head office number but she also refused this as she said it wasnt customer pollicy to give it out. So it looked like she was having a bad day taking it out on me as you could tell she was buzzing with being able to refuse my kids the food i had promised them, she was also trying to make a big deal out of something minor even the staff were looking at her like she was in the wrong
The complaint has been investigated and resolved to the customer’s satisfaction.
termination
My name is Kimberly Meissner and I have worked at McDonald’s since September 2007. Upon my date of hire I stated to McDonald’s that I have a permanent right knee condition in which it makes it difficult to bend, squat and kneel. I also asked to stay out of the freezer because my knee is not stable to walk on ice. Their freezer is covered in ice and it ha...
Read full review of McDonald's and 1 commenthealth and safety
I have never in my 36 well traveled years of experience ever come across a restaurant so disgustingly dirty and a big hazard of public health and safety.
The McDonalds; in Walmart; in Guildford; in surrey was complete with garbage everywhere, food and dressing not even cleaned from ordering counter, not to mention the tables and floor; absolute uncaring attitude of employee service.
This restaurant would be shut down until proper staff could be found
not would but should be shut down
The complaint has been investigated and resolved to the customer’s satisfaction.
My husband recently walked into a McDonalds on Mountain Road in Moncton . The grates that collect the snow were over flowing with water and my husband fell. When the young guy working saw him fall he went to his supervisor and said I asked you to get me a shop vac to vacuum up the water as that guy just slipped and fell. The supervisor said "too bad" What kind of service is that. I noticed that in Canada you cannot contact McDonalds through their website to file a complaint such as this. You can in the USA. They give you phone numbers to call so that you can pay the long distance charge.
I was reading mcDonalds values on their website and if this is part of their values I best not be going there anymore. I think they better ensure that their employees know and live their values as well. They are very lucky that my husband was not injured.
ffod poisoning
ive been up all night with my daughter being sick for the second time in 2 months after having something to eat out the mcdonalds longtown dundee resturant and i will be taken further action
The complaint has been investigated and resolved to the customer’s satisfaction.
High temps kill most bacterias and viruses, the chances are you will be accused of being unhygienic with thorough hand washing and that's what they'll say why you were up all night, and there's no way to prove you picked up a bug from them direct otherwise.
McDonald's are untouchable! They have their HACCP books all filled in regardless of if the actual requirement of cleaning legislation. even if it has not been followed or practiced ! A family member use to work as an all night cleaner and they would not supply them with hot water and it was always minimum cleaning products supplied. ( the cleaning manager got a yearly bonus if she kept to a £50 a month cleaning budget! ) HACCP - http://en.wikipedia.org/wiki/Hazard_Analysis_and_Critical_Control_Points
Also, because they're top rank on the FTSE 100 ( it's all about the politics and the big tax payers and bribes I reckon ), the big bad boys will always win any court case when it comes to due diligence, suing etc
I would like to point out that my store did not have handwash readily available a points within the cooking areas.
The white shirts are the only ones who get yearly bonuses and the poor monekys doing a hard graft get nothing.
por service, wrong orders, old & cold food
I went to mcdonald's today 1/16/09 at 12:47 p. M located at 101 w. Lerdo hwy shafter, ca 93263 store#15755 and I ordered a meal from drive thru. It took me 15 minutes to get my food. There was only one car in front of me.. When I got and got everything out of the bag I saw a totally different order.. They did not give me what I ordered. The burger was old...
Read full review of McDonald's and 1 commentheat
My husband and I went to have breakfast today, Jan. 16. We specifically went there because the other establishment we go to is usually really cold, so we chose to go to Mcdonalds instead. How Ironic!!! We got our food and sat down, it was so cold in the building we couldn't hardly eat. The seats are metal and they felt like sitting on a block of ice. There...
Read full review of McDonald's and 1 commentno customer service
Just to be clear, this is the McDonald's in Abacoa, off Donald Ross and Military Trail in Jupiter, FL. Store #23783. I haven't had so many issues at any other McDonald's location and I don't believe this store is representative of the chain in general.
Although my recent (and definitely LAST) visit prompted this report, my frustration comes as a result of several bad experiences I've had at this location. I should have learned my lesson before, but the convenience of this location for me personally is difficult to resist.
Basically I don't have a fantastic story of any great injustices. It's just a consistent pattern of experiences that are not up to par with what I usually find at other fast food places.
Problems here fall into three categories: Impolite employees who speak rudely (if at all), failure to deliver the proper items in the order, and poorly cooked or assembled food items. Any one of these is pretty common from time to time anywhere, and I think I am a pretty reasonable person about this.. I realize I am not paying much for the meal and they aren't getting paid much to make it.
On any given visit to this McDonald's, you will probably be greeted with something like 'What do you want?' or just a blank stare if inside. You will probably have to repeat even the simplest order (I almost always get a number one with a diet coke, no special requests, so it's not like I'm ordering weird stuff).
You will then be commanded 'drive up'. At the window, someone will probably be on the headset with the next customer and simply stick their hand out for payment. They might take the time to state your total. They will then hand back your change or card, but at no time will they acknowledge or thank you.
Similar treatment at the next window, someone will wordlessly thrust a bag/drink at you and then slam the glass shut. Next, you may or may not find that you have the proper items in your bag. Actually sometimes I get bonus items here, so maybe this is alright :). Probably not so good for the person in front or behind who gets my order.
Finally, you will very likely find that whatever you'd ended up with is missing things like basic condiments, undercooked/frozen, and put together with so little care that things are not even in the right order (I know, a Big Mac has a lot of parts, but let's at least get a bun on both the top and bottom).
I know that these types of things are par for the course. It's just that the frequency of bad service and bad food served up at this McDonald's location greatly exceeds anything I've experienced before. I consider them a rip off because they do not meet even the low standards for typical fast food.
The complaint has been investigated and resolved to the customer’s satisfaction.
I disagree with this comment. First, it's Mc Donald's, let's put things in perspective. Second, we go here every once in a while on the weekend and the kids working here have always been fast and friendly.
Why does Mcdonald's have the screen that confirms your order, as you place it, when in the drive thru? This story all took place in a matter of 30 minutes. My husband placed a simple order for a value meal and other items. After watching the order and seeing it was correct on the screen. He picked up the order. It was missing fries and we finally found out it was missing the 10 piece chicken nuggets out of the meal. We were given a Big Mac instead. (We didn't order a Big Mac)The manager on duty told my husband he didn't order any fries and would not offer any apologies or attempt to correct the error. I called to explain and hoped to resolve the situation when the manager identified herself as the one who prepared his meal and like she told him, he didn't order any fries. She proceeded to call us liars because we couldn't produce the receipt that they never gave us. She was short and uncooperative. I am not concerned with the food error, but the fact that #1. Don't call your customer's liar and #2. The manager, of all people, should know better to represent Mcdonalds with more professionalism. All the commercials they show these days do not do justice for how many times I have been rudely treated by the employees of Mcdonalds. What is customer serice these days? Do they offer classes for it? Don't they have to fill out forms when they start working (especially managers)? Do the rules of employment include cutomer satisfaction? I have taken classes through numerous companies and they do not take a lot of time to reiterate manners! You may throw this away, but at least discuss amongst yourselves actually how many times customer service has let you down. People should be held accountable for their behavior when working one on one with the public.
I work at a McDonald's' in Galveston, Texas. My first job in fast food. I have a shift manager who seems to think managing is to bully call names blame others for her mistakes. She has had costumers say she is so rude and unprofessional. I even have people telling me they won't be back. I am an older woman and I come the old school where you treat the customer with respect and I am genuinely happy to see people come into our store. I work front counter most of the time. I always greet customers as they come into the store. I wish them well and thanks for coming back to see us. I see my shift manager treat costumers as if they are stealing when they try to right a mistake. I have had the meanest people respond to friendly service and and their well being with a smile for me. They always thank me when all I did was little things to let them know they are special to us. My shift manager gets angry at me because of this. She Say's people are very rude to her! She is openly yelling and even threatening us with a write up. S he bully's us by telling us she holds the key to where we get a raise or not, because she reports us to management. With her acting the way she does I know for me it is hard to concentrate on my work. The more she yells the more mistakes I will make. Her shift is he only one that has such a high mistake ratio. I have told the upper management but all she Say's is she knows. S he told me that unfortunately, she is the kind of person who will try to make herself look good by trying to blame others. S he also told me because I am such a nice person and very sweet it is usually me she hits at. I try very hard to please.
I have been out of a very an abusive marriage now for 6 months. My whole married life was me trying to please my husband not to get approval but not to get beat or killed. I am still at the stage of doing things now as a matter of life or death there fore, I do a very good job. The woman does not care about those things at all you can't please her unless you are her pet. Any way I am resigned to this fact now. I need this job 8.00 hour. I left my marriage with only the clothes on my back no money car clothes nothing. I have come so far just to find that there are bullies every where.
PS
I am in therapy here in Galveston and I all in all I am coming around. I have had to learn to drive catch a bus shop for myself, all things others find is their right in life. I get to keep my money and know one takes It from me. These are things I am THANKFUL for every day.
charging for condiments
We frequently visit this McDonalds and came in this evening for a meal. We placed our order and paid with a credit card. When our order was ready we asked for dipping sauce and were dismayed to find that this McDonalds is now charging $0.11 cents per container for your dipping sauce. This is outrages! What next, are you going to start charging $0.11 cent...
Read full review of McDonald's and 31 commentsmanager's poor customer service
My friends and I went out and on our way home we stopped at the 24hr Mcdonald's. My friend had recieved some old money from the bank, twenty dollar bills from the 1950's and 193o's. it was 2am and we ordered our food. the Manager Tawana, told us the bill my friend paid with was fake, she couldnt give it back to us nor prove to us that it was fake. we asked why she refused to explain this to us, confused we left. we called the police and asked them if they could check my friends other twenty dollar bills because we knew they werent fack they were just old.we then decided to go to a 24 hr drug store and have them chck the bills for us. we went back to the MCdonalds and the manager refused to answer any questions she was rude and condesending. she said the police came and confiscated the bill. we called the police again. in the end, we were given the bill back. the police said it was not fake which we knew. the manager was very rude she allowed other employess to talk crap to us and she tried to give us a fake name. the employees should be trained to look closely at money before confiscating money that isnt too obvioulsy discernable. I wont be returning to that location
The complaint has been investigated and resolved to the customer’s satisfaction.
no service no icecream
Ongoing saga with not only this mcdonalds known as CITY but WEST BUNDABERG AND HERVEY BAY.
No matter what time e seem to go into the store they are always out of something whether it is a beverage item such as coffee or something as simple as softserve.
Tonight AGAINST all the better parts of me, I decided we would visit the City 24hour store, Waited 15 minutes Clear in the drive thru to be told they had no icecream. I demanded to know what the story was from the young man serving me. He imediently replied The machine goes into heat mode and we cant use it. So i told him WHY DONT YOU PUT A SIGN AT THE START OF DRIVE-THRU SAYING THIS SO I DIDNT HAVE TO WASTE MY 15 MINUTES?
No response apart from an ohh im sorry,
Which i must add is the first time in three years that i have ever heard from a staff member.
Firstly you turn up to this particular store and there is a poorly written sign (Blue Biro pen torn a4 paper and a tiny bit of tape ) Stating go to last window for order?
Im FED UP! When i used to work with almost identical machines there was a simple switch on the front that enabled you to choose between HEAT, DISTRIBUTE, CLEAN, AUTO and OFF,
Why cant they establish procedures to just turn the machine to heat manually during low times such as 1am to 4am?
I know this will accomplish nothing but i thought id try,
Ive given up ringing the useless store
What else can one do? ITs not like Im asking for a bloody hundred of the things I just wanted one
The complaint has been investigated and resolved to the customer’s satisfaction.
@ragon. It's about "ragon", he also has several accounts with various names...
Dear visitors or topic posters, Please don't be offended by the 3-year-old child, malnourished, dysfunctional, molested by his dad, his mom, uncles, brothers, sisters, cousins, and acquaintances. He needs a lot of emotional support and has anger issue and in needs of pschological help. He also tends to impersonate people and routinely creates accounts with the same names as the complaint posters on this website to post stupid replies to the topic, to make the OP look bad. He gets high when he gets attention, he doesn't care what kind.
Just a heads up,
Name calling real adult
Not sure if u noticed but this is a complaints board if u don't like people's complaints simply don't read a forum full of them
I work in hospitality lol McDonald's aren't the only form of take away that's why I know their service is pathetic
Cook for yourself lmfao how do u have a hygiene job with out take away stores
The bundaberg McDonald stores are some of the best in Australia. I'm a consultant for hygiene products and stop at maccas all over Australia and you people don't realize how lucky you are . Some McDonald's don't know what their doing so stop and at least say thank you to these people for doing jobs that you can't do. Cook for yourselves! I do everytime I'm home and im on the road 8 months of the year so how about you learn to put a fry pan or a wok on and cook ey? Instead of blaming the 15 yr olds who just want some money for the movies.
Lmao McDonald's bundaberg is the worst in qld even when I travel to other towns the service is extremely better, we got told by a staff member from west mcdonalds to go f$&k ourselves cause we asked her to take the meal back n remake after watching it leave her hands into another car, it is my right as a customer to refuse possibly contaminated food, would she of rathered a law suit on the chance we got sick. I may being paranoid but it is my right as a customer, if I told my customers the same thing I would expect a slap in the face, I am soooooooo disgusted with McDonald's constantly losing the battle with politeness
mcdonalds stores have been notorious for years at having crap service, messing up meals, how about they learn to do things with better efficiency as well as speed. it isnt that hard to double check orders going out, instead food is changing hands with to many staff, leading to missing orders. i can guarantee that one in three orders i get, they have stuffed it up.
Next time i pass through im going to record driveway, counter and take video of the dining room, and the [censor] about not being able to afford repairs what a load of [censored]e they turn the machine off the same at hrvy bay gympie and the two bundaberg maccas! Turnover at these sites is by far enough to pay for repairs from MVO, Quite frankly i think that the manlys if they still manage to be franchisees need to do some serious managment consultation. As for you foolish employees; havent you read your terms of employment? Which specifically states "You are not permitted to talk on behalf of the store, " especially when it comes to dealing with the media...
Again tonight we chose maccas city stupidly food=crap, service= what service, cleanliness= 2/10
They cant even manage to put the correct amount of ingredients on the burgers!
But again Mcdonalds dont care, its up to us to stop paying these [censored]s our money!
Customers pay your wages!
Mcdonalds train you how to do your job! Just look at other stores that magically manage to get the job done right! If you cant hack it go work for a cleaner and scrub floors or collect garbage!
One customer on average tells 7 and so on, i definetly know ive mentioned it to about 3000 or so...
errr. well i do work at city mcdonalds and waiting for 15 minutes is a load of crap. not only is our maccas one of the fastest, but we are a franchise, and we cant always afford to have $5000 dollar repairs on a machine. there are literraly about 20 other places to get icecream in bundaberg so shut your hole. we slave away to give you food, and to make you happy, but is this not enough?
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About McDonald's
With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.
McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.
In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.
McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.
Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.
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McDonald's emailsmcdonalds.customercare@us.mcd.com100%Confidence score: 100%Support
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McDonald's address110 N Carpenter St., Chicago, Illinois, 60607, United States
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A.o.a
in sialkot macdonald a female staff member named sidrah z a loose character girlz.she always sits wth diffrent type if men.and always try to give favour to men.kindly change that corroupt lady..and dont defame your organization
Yes i agree. Also there is staff behaviour problem. Employee name Usman Shabir counter attendent. He is most of the time behaving roudly and ready to give taunting smile to customers. This is discusting and surly damaging Mcdonalds image over all.
very poor service
The same letter, i wrote to the international website
Mac Sialkot selling very poor quality of food, the bread always not freshed, the chicken patty as well not freshed, the latus they used very bad.
Today i eat and my order number is 14672 and my name is Rizwan and mobile # [protected] .
Please take seriously action .
I hope you do action.
Best regards.
Rizwan Tariq