McDonald's
Reviews and Complaints

This issue of "no service" available has been going on for at least 5 years and it has NEVER BEEN DEALT WITH successfully. I have had this problem on at least 9 occasions, the most recent was on Friday 6 March 2015. I hardly every go to this Mc Donalds and have started using Burger King, because they are much more reliable. So after a period of 6 months I went on Friday and they tell me AGAIN, that they can't provide me with service on "ICE-CREAM". This is frequently unavailable at this store and its occurrence is repeated at least 15 times a year or more than once a month on average.
This means no ice-cream or shakes or anything containing ice-cream. I requested a chocolate shake and a cone. I lost my temper, I am sorry to say and demanded to know why this was the 5th time in 12months that they had done this? Note I did not attend for at least 6 months of this 12 month period, meaning it was certain to have occurred a great deal more often. In 2013 it was happening at least 10 times a year and in [protected] it was happening at least 6 times per/year.
It has never been resolved and they either can't/don't/won't get organized or change their supplier but there are always issues with this particular to the extent it is now a crisis. I asked them "if there was a siege on?" Why does this happen so much and what can you do about it please? I want a phone call and an explanation. You have lost me as a customer with a big family by not providing the service "you claim to provide" because you don't! I want to speak to someone, the manager at this branch is always making excuses but never changing this to ensure it doesn't continue. Thank you.

Although this particular McDonald's has never once gotten my order completely right I was craving a salad and in our small town McDonald's is the only choice. I ordered a side salad and when I got home and took it out of the bag I could tell right away that it was rotten because I could see the slime and black gunk through the lid but it was when I removed the lid that the smell hit me. This salad had been bad for at least a week! How did none of the employees notice this? I won't take it back either because last time I had a similar problem I was treated as if I had done something wrong. I wish I could post a pic but it won't let me

On sunday 1/2/2015 I was at work and had my lunch break. I went to Macdonald Whitford store as I work at Whitford I placed my order for a Grill chicken wrap meal large my number was 122 and I waited for 30 minutes and I didn't have my order I asked them where it was and they then told me they had given it to someone else the manager then came forward and told me it was being made now, after waiting for a long time I got my order had my lunch and on returning from lunch my boss of big w was waiting outside the front of the store and ripped hell out of me because I was 10 minutes late back I explained to her the reason why and she said she didn't care. This has happened way too many times at this store and their store is very much a health hygiene risk and they don't clean it up at all leaving the floors at the front counter wet dirty and dangerous to customers, the staff are rude and abusive and I have complained many times to management yet nothing gets done to change anything in my complaint. Something needs to be done asap including the health department to go out.

Expensive Big Mac, bad for twenty years, now, worse than ever. Now $4.25 + a crack, the bun is a dried up piece of whatever, which ruins everything else about this once, many years ago, very good hamburger. Totally TOTALLY ruined. These days, I go to McDonalds twice a year (usually out of desperation) and am now convinced that it isn't worth the trip, let alone the scrambled, incomprehensible menu and now, crummy tasting fries (blah!) and horrible hamburgers put in a bun that tastes like dried out cardboard. My God, anything but cardboard buns would improve this junk. Utterly tasteless garbage, and now they want to empty out my wallet on top of it? You'd have to be an idiot to go there if you have any taste buds at all.

Could corporate just send one higher-up to Europe for a week or two, just so they can be introduced to bread beyond the pappy stuff they serve in an American junior high school lunchroom? It might save your business. I see now why McDonalds after breakfast is deserted all except a few hungry third worlders and hungry - for - anything of rampers on the interstate. Such utter garbage!.

Yuck. Junk. Tasteless junk!

December 20, 2014

At around 11:05am me & my family drove at the drive-thru of mcdonald's quezon ave. branch at quezon blvd. cor. west 4th st. quezon city to avail the mcdo lucky drive promo: "starting 11am today, dec 20, cars of all colors get a free bacon cheeseburger at mcdonald’s drive-thru. serving the first 100 cars per drive-thru store. valid in metro manila only."

The service crew at the drive-thru informed us that the said promo is not yet available because the time at their pos is not yet 11am. I advised her that it's already past 11am and I asked her to call the attention of her manager. she politely advised us that she will inform her manager and we should proceed at the next window of the drive-thru. however, when we are at the next window the service crew named "jayson montoya" advised us to "to make a drive around again in order to get the coupon for the said promo". at that time there are already a lot of cars lined up for the said promo. I told "jaymon montoya" that it's already 1110am and there are already a lot of cars lined up and causing traffic already and you still want me to adhere to your directive? he answered because it's not yet 11am in their pos, at that time it's already between 1110-1115am.

I told him to call his manager oin duty and I asked their manager what are the mechanics of the said promo and what was the time they should start awarding their drive-thru customers of the lucky drive promo? and the manager apologized for the actuations of "jayson montoya" and decided to give us the said promo.

I am disappointed of the quality service they give! I thought mcdonalds believe that they should put the customer first.. this was not the first time I treated sarcastically by their service crew. please please try to improved your service..

Now I am asking myself as to where the gap is? was it from the service crew or was it from the restaurant manager because they were late in implementing the said promo. I hope "jayson montoya" the said service crew who acted "immodest" (boastful, bigheaded, arrogant, conceited) will be reprimanded.in the first place did should not happened if their restaurant manager is adhered to the scheduled time of mechanics of the said mcdonald's lucky drive promo.

What is ironic with this incident is on a daily basis I kept on texting and informing my friends of the said promo via sms and viber as to what lucky car color can avail their lucky drive promo which started last dec15 (white), dec16 (blue), dec17 gray/silver, dec18 black, dec19 red, dec20 car of all colors. please refer to the mcdo facebook page of the teasers of the said lucky drive promo.

All I can say is kudos to whoever is responsible in creating a great promo for your loyal customers. however, there was no excellence in execution! all your operations manager should ensure that the mechanics of your promos are being adhered for each branches.

I hope I will here from the customer care complaints dept of mcdonald's philippines as to what disciplinary action they will render to their immodest service crew "jayson montoya" the soonest.

This happened a few hours ago, 18 of December 2014. My sister and I made an order online. I ordered for a DOUBLE Spicy Chicken McDeluxe, and my sister ordered a normal Spicy Chicken McDeluxe. Everything went fine, I got my money out from the jar (I paid the meals for my sister and I) and the order came at the right time. Once the delivery boy ( boy who should check our meals before going off) came, I gave him the money and he thank me, then he walked away. Holding the meals on my hand, I gave the burger to my sister. Once I opened the Spicy Chicken Mcdeluxe labeled "DOUBLE" box, I found only one chicken patty in that burger. I got into a rage, and started banging the table and all. My sister calmed me down by saying that she's going to pay the next time we ordered. I'm still upset about that, but I will never forget this. Yeah I should be grateful for what I have but seriously, I paid good money for that!

I went to McDonalds in York on November 15th, 2014. My friend and I chose to stay at McDonalds to wait for another friend and we decided to order some drinks. We were sitting there since 8 pm until 10 pm and that McDonalds in York city center open 24/7 that's why we chose to go there . However, while we were waiting the security guard came to our table and asked whether we are going to order any food and we said yes we will order it later because we don't know what we want to order yet and he asked us to order it now. So I said ok I will order it now then I decided to order some drink first because I don't really feel hungry. After a while my friend also ordered some food as well. Around 10 pm that security came to us again and asked us to leave the place because we stayed there for too long, so me and my friend asked him if it's okay if we order more food then he said no and said "I'm asking you to leave now". It might be my misunderstanding I didn't know that there is limited of ime that you can stay at McDonalds. However we were just sitting there and didn't make any noice so why he had to be that rude and actually the place wasn't busy at all during that period then I didn't see it's a problem to stay there. If it was busy then I would be happy to give my place to other customers. I'm writing to complaint about this security guard because I think it's not right to ask people to leave the place just because they stay there for too long.

We love McDonalds food I and my family, three (3) weeks ago I went to Anadarko
McDonalds drive thru and ordered fish sandwich, my wife was with me.
upon opening fish sandwich, I reach in to remove my sandwich
and look in sandwich container and there was three big rat
feces at the bottom. My wife told me to take it back. but I refrained from it
Now I am ruined in not being able to eat another fish sandwich ever. I feel like I should be compensated for this. Should I go public? I can take a lie detector test if needed,

i only ordered is float, fries and chicken burger but almost 2 hours have been delivered, only few blocks away from their branch and they can only give is a gift certificate, we want the foods is make them free because of that bad service..the manager name ia chito..mcdonalds dapitan branch philippines

Bought some french fries, and was sharing with my husband and he has very sensitive taste buds, he took one french fry and said "yuck, fird with the chicken" he hates chicken!
I bet you deep fry everything in the same oil! French fires, your fish, chicken nuggets, It might cost you a little more But it should be done in separate binds. AND the food would taste a whole lot better instead of a combination of potatoes, fish, chicken.

Dear

This is zunnurain from 317 M phase I DHA Lahore we oreded a share box under the name of shehrayar around 10 pm sep 7th

Sorry to inform you the quality of food was pathetic the fries were stale specially the bun of mc chicken was totally dry the drinks were flat and the sandwiches were super cold
Do you actually fallow any international students is there any one to check ur quality or the deals come like this very much disappointed from ur food quality you should feel a shame on looting people in such civilised way hats off to ur pathatic service
As I am a regular traveler and very well aware of food standerds of mcdonald world wide I will make sure to report ur quality complaints internationally

Regards
Z H Goreja

Saya disini ingin memaklumkan yang saya telah dibuang kerja tanpa sebab munasabah. Pada hari saya.dibuang kerja, saya hanya terlupa dan tertinggal topi di rumah saya. Manager saya memarahi saya dan seolah-olah mahu menggugut saya. Dia juga seorang majikan yang tidak bertanggungjawab langsung. Apa hak saya sebagai pekerja? Walaupun saya bekerja di bawah majikan, sekurang kurangnya saya mahu hak saya sebagai pekerja. Bukannya dilayan seperti ini. Saya berharap pihak tuan mengambil berat akan hal ini kerana kami juga pekerja. Bukannya boleh dihina seperti ini. Terima kasih.

My husband and I have often used the A&W coupon offers so when McDonalds issued one, we soon decided to try it. We ordered the 2/1 Mac special. When it arrived, it was the skimpiest hamburger we ever recall seeing in our over 50 years of eating hamburgers! Was the hamburger cut in half to say it was 2 hamburgers? But it wasn't only how thin the hamburgers were, they were small in diameter. Give me Wendy's square hamburgers anytime!
I have a copy of the receipt if anyone in McDonald's reads this and wants to make some adjustment.

Hi,
i am simran patil i resently celebrated my daughter SIMONE birthday party at mcdonalds j.m road pune. i did not expected that people in mc donalds are very good babysitters, there were around 30 kids and it was getting very difficult for me to handle them, i thought this birthday would be the worst one as it was getting very difficult to handle so many kids at a time. but hats off to the people working over there they conducted the birthday party in a very good way, all the kids enjoyed a lot, they really liked the games as well as the return gifts and service was like excellent. i really would like to appreciate Rahul Kamble, Satyam and Rahul A.. you guys did a very fantastic job, i am so happy that i will celebrate every birthday of my daughter at there only.
with regards
simran patil

I had placed an online order with mcdonalds india on 2nd Sept, 2014 at around 6:45 pm IST which accounted a total of Rs. 486. Since I chose to pay online using my HDFC bank debit card, this amount was deducted from my account but the order was not processed; reason being the mcdonalds india site crashing down all of a sudden, the server seemed to have some issues. I called the mcd customer care number enquiring about the status of the order and to know if the order was processed or not since the amount had been deducted from my account, they guaranteed a 7 working day refund back within my account.

I've never complained or emailed a complaint but enough's enough!
I stand on my feet all day and am to tired too cook dinner this night. We order thru the drive thru and right off the bat she screws up and had to correct her then we get to the first window and she forgets an order, we get to the second window and forgets ANOTHER order, half way home I'm looking thru the bag and I see they forget another fkn order so back we go to get that order and then as I'm taking out the food the fries were a quarter full, BOTH FRIES! So off we go again back to that place for them to fix the fkn order, as you can tell I'm still fuming! They didn't compensate for having to turn around twice and screwing my order up 5 times!

Hi
i am very regular customer at mcdonalds jm road i really like the service over there, the kind of people working over there like managers and other people are very good they greet me so well and give my order on time even sometimes they serve me on my table. Last week i went there with my husband and my 3 yrs old daughter, she was crying very much it was getting very difficult for me to handle her . suddenly one manager came running done towards me having a balloon in his hands, he was trying to change the mood of my daughter who was crying very much, he gave her a balloon but still she was not happy with that, then he gave her an ice cream after too many efforts finally my daughters mood was changed she was really enjoying the efforts made by that person and after seeing his efforts i am really appraised by the service of that young guy. he was manager over there but he was looking like a young college guy. if u really have such kind of manager in your store not even me each and every customer will love to come to ur restaurant well done JM ROAD MCdonalds and well done SATYAM i hope this was his name.

I'm writing this to complaint on the delivery items which are not met properly. Firstly, I had to wait for nearly 40 minutes for the delivered items. Secondly, I ordered for double grand chicken burger but instead, I received a grand chicken burger which cost me the money that I had paid but getting the value that I didn't deserve. The order information is 93-12/06/[protected]. Please seriously considered this as it's could affect the company reputation as well as customer satisfaction. Thank you.