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McDonald's Complaints 2874

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6:12 pm EDT
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McDonald's stopped serving breakfast at 10:30

I took a five year old who child services temporary gave me to take care of to Mcdonalds to get breakfast. He was really excited about the breakfast. It was ten forty five, and I was told that they only served breakfast until 10:30. The five year old was very disappointed and started to cry. Mcdonalds used to serve breakfast until 11:00. They said that they stopped serving breakfast at 10:30 now. I admit this really upset me so I yelled out "horse ###". A customer behind me made a sarcastic comment. "Nice Parent" This was after I apologized to Jullian for swearing in front of him. Can someone give this kid a free happy meal.

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Update by Billydude15
Apr 25, 2009 1:39 pm EDT

thank you ncjasminegem, but he right now only eats ketchup. Actually he sucks it out of a straw. Whenever we go to Mcdonalds he orders 20 packages of ketchup. I like letting this kid dress himself and make his own image.

Update by Billydude15
Apr 19, 2009 8:34 pm EDT

But they don't have a Sausage Mcmuffin which is what Jullian was craving.

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chevypride98
sand point, US
Jan 20, 2011 12:57 am EST

lol, why would u post a movie scene as a complaint ? funny though :P

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kobuu
Leominster, US
Jan 04, 2010 2:41 pm EST

at ro8...actually, what's disappointing is the fact that you didn't read the other comments. this is the plot line of a scene in "Big Daddy"...a MOVIE. omfg...get a grip. to billydude14 or 13..don't care...KUDOS! love it.

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ro8
Centralia, US
Nov 13, 2009 2:32 pm EST

honestly..its sad that you wrote this in the first place..if the child cried thats a sign of a to spoiled child..u could at least explain that its lunch and there is nothing you can do about the timing..or suggest to them that we can always have breakfast at home..u know..the old fashion way..or if u REALLy want to go out..suggest another place..these blogs are disappointing

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Trevor is now a proud father a baby boy
Markham, CA
May 28, 2009 12:34 am EDT
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No thanks he wrote another letter from Big Daddy. Something about peeing outiside because the restaurant would not let them use the washrooms unless they bought something.

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Trevor is now a proud father a baby boy
Markham, CA
May 28, 2009 12:31 am EDT
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No, mrsquigles, complaint's letters are all bragging about how much money she makes and how better she is than everyone else. She brags that she makes more money than every living person in North America combined, and is racist. Billydude just makes troll letters for the fun of it. Big difference.

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mrsquigles
North Platte, US
May 06, 2009 5:39 pm EDT
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That's it, I'm convinced. Billydude13 = complain265.

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ashleycates
Stewiacke, CA
May 06, 2009 5:36 pm EDT

didn't you say in a comment you made that you were 13 ?

little young to be a parent, don't ya think ?

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ncjasminegem
Conover, US
Apr 24, 2009 8:57 pm EDT

Wow...it's been a long time since you've had breakfast at McD's, huh? They've stopped serving breakfast at 10:30 for YEARS now!

I understand the fascination with the Egg McMuffin -- my family loves them -- which is why I make them at home now. Perhaps you can make Jullian one at home as a surprise. Five year olds are easily amused by things like that.

As far as a Happy Meal, I really don't think it is McDonald's responsibility to give Jullian one. I think YOU should get him one for the language you used in front of him!

I'm not judging your parental skills, but just know that if a young child wants a certain thing to eat that they can't get, you have a potential "temper fit" arising. Don't make a situation worse by throwing out explatives and attitude yourself ! Kids pick up on your anger and next thing you know, you have an inconsolable child on your hands.

Good Luck to you and Jullian. I hope your next McD's visit is a pleasant one!

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binder
US
Apr 19, 2009 6:41 pm EDT

For furture reference, if you're looking for an unhealthy, crappy breakfast via drive thru, Jack in Box serves it 24/7.

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12:46 pm EDT
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McDonald's glue found in happy meal

I went through the drive in in mcdonalds to get two mcnugget happy meals for my children, at the bottom of the box was a hardened piece of glue which could of been mistaken for a chip as it is white. Never will I get them a happy meal or any thing else from mcdonalds again.

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Update by dareena quinn
Apr 20, 2009 1:51 pm EDT

Twitter where did i say that i feed my children regularly macdondalds, and are you a dietician or just a twit who thinks he/she is a know it all?

Update by dareena quinn
Apr 18, 2009 7:04 am EDT

TWITTER YOU ARE AS BAD AS MICKYD YOU ARE ALSO SPECULATING ON HOW I RAISE MY CHILDREN. YOU DONT KNOW ME OR MY KIDS.

Update by dareena quinn
Apr 18, 2009 7:02 am EDT

I AM NOT DOING ANY SUCH THING, IM JUST DISGUSTED AT THE CUSTOMER CARE FROM MACDONALDS.

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niblets1980
Wolcott, US
Mar 11, 2011 12:00 am EST

Who cares if it was glue? Pat attention to what your kid is eatting. Also, there is nothing wrong with an occasional Happy Meal. When your kid hits 18 he's going to go on a Happy Meal binge because mommy never let him have one, then his weak, soy filled body is going to give out from not being used to digesting it. Either that of he's going to grow up to be a stuffy, old fun ruiner like his mommy. Screw this, I'm gonna go get me some fries.

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pugface
Clyde, US
Oct 11, 2009 1:42 pm EDT

What up the the damn toys? cheap dumb toys from china! what ever happen to the cool toys like hot wheels? i went to mcdonalds last week with my son and bought him a chicken nugget happy meal with an extra large fry, inside the happy meal was a stupid plastic mexican with a sombrero that pops off. now if it would turn in to a top then it would be kinda cool. but noooo it has no purpose and my poor son had a confused look on his face. lip started to tremble and then threw a fit for 5 hours! 5 HOURS! I suggest who ever is deciding on what the toys are should be fired.. and another thing... mcdonalds is an AMERICAN restaurant, our native tongue is ENGLISH! print ENGLISH on the bags and directions!

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Trevor is now a proud father a baby boy
Markham, CA
Apr 18, 2009 12:39 pm EDT
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twitter, what is wrong with feeding her child Mcdonalds. I am sure that your parents took you to Mcdonalds from time to time becauase they were too tired to cook, or because you wanted a treat.

Darenna Quinn, Jason Tillo is a troll and just posting that to get you worked up.

Mickeyd I very doubt that you are a manager at Mcdonalds. (perhaps you are) or perhaps you just read this letter and posted that. If you were my guess is that you would write about every complint about Mcdonalds.

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mickeyd
Apr 17, 2009 5:14 pm EDT

As a manager of a quite successful McDonalds, let me say first I am very sorry for your experience with us. We take our customers' complaints very seriously.

In this case, what you thought was a white glue chip is actually an dried, unprepared McNugget. During the preparation process, we soak the freeze-dried nuggets in water overnight which softens them up and then we fry them in oil for serving. Unfortunately one of these unprepared nuggets must have fallen into your box during the packaging of your order.

Please don't worry as even if you had eaten the chip, it would not have caused any health issues as it is not poison. But, your teeth would have gotten quite a workout!

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1:12 am EDT
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McDonald's manager takes young girls number from computer system

I have an issue where it has come to my attention that my daughter as well as other girls (ages range from 15 to 20). Have several sexual assault claims plus evidence proving that a married McDonalds staff member takes the number of these girls off the management to staff contact list (Staff computer), and then uses their numbers of coarse to contact them outside of work, even in my daughters case... Asking about her personal relationship with her boyfriend, suggesting she had gone around work saying her and her boyfriend had broken up.
As you can imagine, my daughter now feels quite weary of returning to work.

Why does Mcdonalds not require their Management staff to hold a Blue-Card (Australia's way of not putting pedophiles in positions that have children, such as child-care, after school care, youth support groups).

I ask those of you who have dealt with something similiar or know someone who has to simply suggest what they believe the "right" coarse of action in a situation like this.

I find myself driving through when I eat at McD's and have to fight that inner devil that keeps suggesting I pin him against a wall everytime I see him.

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Update by Mr. LeaveHerAlone! ;)
Apr 17, 2009 1:18 am EDT

If Mcdonalds hires children because of cheaper pay rates, Shouldn't McDonalds find it important their "young" staff FEEL SAFE AND THAT THEY ACTUALLY ARE SAFE.

Worse Is - McDonalds won't comment on why staff are still getting away with Sexual Abuse at work.

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a_fair_go
Noosaville, AU
Apr 13, 2010 12:26 am EDT

I was one of these girls! I know exactly the manager you are talking about. When I first began working at Nambour McDonalds I began to receive messages on my personal mobile from this manager. He began simply asking me how I was enjoying working. As this man was my boss, and not knowing whether it was common practice for managers to contact new staff to see how things were going I replied. However shortly after, his messages became more personal asking about my "love life" etc. At this point I ceased replying.

Although at the time, I did not do anything about it, I feel now that I should have notified someone. People like this should not be allowed to work in a place with access to people’s personal records, let alone young girls.

Nambour McDonald’s, seems however, to have little concerns with sexual assault matters such as this. On one occasion I was working on drive-thru in the morning and a man came through with his genitals fully exposed. When I notified the managers they told me to forget about it, and that this man does it all the time. Surely a matter such as indecent exposure to young girls is something of a concern, and should be dealt with in order to prevent it from happening again, or more serious matters progressing.

Nambour McDonald's should seriously review both their managers intentions and staff policies, and wake up to the dangers they are putting their staff through.

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3:29 pm EDT
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McDonald's worms in coffee cup

We are looking for someone to help us with the incident at the McDonalds Skyway restaurant.

On Saturday, April 11, 2009 my husband and I were traveling to Michigan to visit parents for Easter. Stopped at McDonalds on the Skyway for something to eat and coffee. We stopped there for convenience and knowing that the McDonalds name has a good reputation - we would have no problems.

Driving along my husband swallows something in his coffee and hands to me to look at. There were two worms in the inch or so of coffee left. Pictures attached.

Calls to Corporate and Franchisee have been to no avail. A complete run around. Corporate refers calls to Franchisee and he has a younger girl call that tells us she is not admitting to putting any worms in our coffee. We never implied that - we would only hope that the employees did not spend all day putting worms in coffee cups. My husband and I are middle aged professionals; he has been with major hotels as GM for 30 years and now management with Boys and Girls Club, I am in marketing and training with a non profit. We know the importance of customer service and am appalled number one that this happened and number two that nobody responds or cares.

We do not know what the worms are - could be tape worms. Husband went to doctor and doctor gave him s mptoms to look for. We cannot afford to have the worms tested.

We did not want anything from McDonalds and at that time was just trying to let them know about the worms so the issue could be recitified before anyone else was affected. This is not acceptable by any means and should not happen to anyone. McDonalds Corp tells us they are not responsible it is the franchisee. Franchisee does not call. They even told us the Regional would call, that never happened either. How do we get t heir attention that this is not a game. I think we speak for many other people that have been mistreated.

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Update by Loree Shriver
Apr 22, 2009 7:36 pm EDT

Your comment about the worms coming out of the coffee machine ensures us that you are not very savy in the restaurant business. Any normal person knows that worms WOULD not come out of the coffee machine. It is not our business how they got there; that is the problem of the franchisee and McDonalds. We were travelling from WI to MI and highly doubt we were carrying worms with us in our luggage. We were not hurt; it is a matter of courtesty and professionalism in the franchisee handling complaints, In a service oriented business that is what you do. They are not taking us seriously as they are non professional owners. That is what I am taking seriously to get out to the public and I will not stop until it is done. What goes around comes around.

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Moochie
US
Apr 23, 2009 9:38 pm EDT

You made it seem as though the worms came out of the coffee machine. That's why I said the whole thing about the coffee pumps. And if you clearly know they DIDN'T come out of their machines, HOW can you blame them for worms BEING in YOUR cup? It's not their fault that worms are in your coffee. You don't know if you had worms with you or not. Did you check your bags, hair, clothes to be SURE you didn't carry any worms? I doubt it. So you can't say that the worms didn't come from you. There are no other logical solutions since we all know worms can't come out of coffee machine. And since you KNOW this, that means either they fell in your cup OR someone put them there.

There are some very unprofessional people who run businesses. I know this, but at the same time, anyone can see that this was deliberate. To be honest, I think that someone is out for some money. That is a health hazard, and I think that if you were really serious about it, you would have had the worms sent off to be tested. That way they can tell IF indeed the did come from the coffee at McDonald's.

And FYI, I actually AM very well versed in terms of the restuarant business. :)

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Moochie
US
Apr 20, 2009 10:27 pm EDT

Ok I see your pictures, but honetly, HOW would the worms have come out of the coffee? Most chains us a pump machine for their coffees. I think either you or your husband either PUT the worms in the coffee OR they fell in the cup. I don't buy your story, and that's why they aren't taking you serious. I agree with the above poster, WHY are you attaching yourself like you were hurt?

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wellno
US
Apr 16, 2009 6:45 pm EDT

You won't get an apology because then, it would make it look like they admitted fault in the incident. If for whatever reason it ended up in court later, that letter would make them unable to claim they didnt have anything to do with it, and you are just a crank who slipped them into it later.

Also, you kept saying "we" like you were an injured party -- You mention your husband went to the doctor, not yourself. This set up a red flag with them that they have a busybody attaching themselves to the incident and taking control. They have no reason to talk with *you* at all.

i hope whoever reads this thinks about worms in their coffee before they get their next order from mcdonalds, that place is gross

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10:03 pm EDT
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McDonald's wasted time

My wife stopped here for supper and got tired of waiting on employee's playing around inside and outside the building, she stopped there for supper after church and stood in line for 30mins. then left without ordering nothing, this is not the first time this has happened here we just left and went somewhere else to eat, it seems to me if they wanted customers to keep coming back they would do something about the horseplaying, I was in the food change business myself and these problems arrived they were stopped even if I had to cover someones shift maybe all mcdonald's see's now is dollar signs and not customer's, it will be awhile before me and wife visit this store again, a disatified cutomer gooodbye

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11:06 am EDT
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McDonald's sausage biscuit

I went through the drive through expecting to get a few sausage biscuits for a dollar cause I was low on cash and needed something quick for breakfast I ordered 5 of them cause I had my 3 kids with me imagine my surprise when I got to the window and she said my total was 11 89 I was charged 2. 19 for one sausage biscuit when they normally cost 1 dollar are they that broke that they need to jack up their prices I am never going there again ever.

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charles
Galveston, US
May 08, 2009 7:28 am EDT

They run an ad claiming they are a dollar, but I have never seen a McD that charges only a dollar. Customer service claims that one somewhere in Houston does, but they could not tell me where. My guess is that none sell them that cheap and they are running a scam ad.

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10:32 am EDT
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McDonald's cold chips and burgers

Me and my wife and my god daughter went to mcdonald's by the coldra rountabout A48 newport road. We went inside ordered two big mac meals and a chicken mc sandwich. We got given our meals we sat down my wife and my god daughter started complaing that the burger and chips were cold this is the third time this has happened! This spolit our end to the day! We will not be using mcdonald's again as it an expensive way to waste food!.

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nicholas248
nfvcnwei, AU
Aug 15, 2009 6:16 am EDT

stop crying

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9:04 am EDT
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About a month ago, my mother and I went to this McDonald's one morning after she came home from work. When we went in and ordered from the counter, my mother asked the cashier, who barley spoke a word of english, what was on their breakfast burrito the McSkillet . The cashier told her eggs, sausage and cheese. So my mother and I both ordered the McSkillet...

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8:27 pm EDT
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McDonald's 24 hr. drive thru?

Often times after work, I'll go to the McDonalds located at Baseline Rd. and I-30 in Little Rock, Arkansas. However, the last time I went there... the Drive-Thru employee told me that they were unable to take orders for 30 minutes due to a "shift change." Having managed a restaurant in the past, I knew exactly what was going on. Without saying a word, I set the chronograph timer on my watch, and went about a block down the road to Waffle House for a "to go" order. Just so happens, my order from Waffle House took 30 minutes to cook and get out the door. So, in an attempt to call their bluff... I went back through the McDonalds drive-thru, and tried to place an order. Again, I was told by the person at the drive-thru that they were unable to prepare an order for me due to a "shift change..." and it would be 30 minutes. I responded, "Yeah, that's what you told me 30 minutes ago." Stay away from this McDonalds. The attitude of the employees is often reflected in the quality of the food at this location... when they'll serve it to you!

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usnavydk
Jacksonville, US
Apr 23, 2009 9:53 pm EDT

I will say that as a manager of a 24 hour Mcdonald's that we do have to shut our system down at night. This can take anywhere from 20-35 minutes, depending on how early the manager was able to start on his end of the day paperwork. Now this shut down has to be done sometime between 11pm and 2am. So if this was the time that you went there, that is what they were trying to say. They should not have said shift change, but instead closing out the day.

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4:59 am EDT
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Every time I order mcdonalds from this particular mcdonalds I get screwed over. I always ask for a large dbl qtr pounder meal no pickles no onions add small onions. This tim I recieved a burger with bacon and no cheese. Wen I took it back they didnt make me a new burger they just took the bacon off and added cheese. I took it and found a slice of cheese...

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4:55 am EDT
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McDonald's service response

Making a complaint to McDonalds - hit yourselve on the head it would be easier - I was promised by email I will be contacted - they just never said when, it has been a week already since the first phone call, and still nothing happens.

I see the store hygene and quality is not only lousy in South Africa - McDonalds - I'm Pukin it
I feel sorry for anybody eating at McDonalds - along with the old oil and stale burgers. Its a ripp off.

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MrsTK
ZA
Dec 21, 2015 1:33 am EST

To: Whom it may concern.
RE: Mc Donalds - Umtata/Mthatha
Date: on 20 December 2015 around 14:00
Pathetic Service:

Attitude of the person serving me after waiting on the line for my turn for about an hour:
1. Drive through was supper slow & I opted for the walk-in option.
2 After waiting for my turn almost 30 minutes. They told me that they were out of stock and couldn't provide me with ice cream Mc Flurry. I then opted for caramel & chocolate source. I then waited for my order.
3. Customers that arrived long after me received similar orders and left while I was still waiting.
4. When I asked when I was going to receive my order, the lady preparing the order responded with an ATTITUDE informing me to wait for my turn (as if I hadn't waited enough or I was waiting for a free-bee/ as if she was doing me a favour.
5 Supervisor was present and aware of the complaint and did absolutely nothing about it.
5. I then requested that they cancel the order as I was not chuffed with the treatment and will never buy from any Mc Donald's franchise ever again! I have had enough of their bad service & the "we are out of stock excuse" used after you've waited on the long ques.

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kholood el feki
EG
Sep 08, 2012 10:49 am EDT

DEAR SIRS OF MCDONALDS HOLDERS:
concerning the delivery here in Egypt i faced a very strange situation, i was making an order thru the phone n they said they cant deliver my order because I'm living out of zone? in the same tI'me a restaurant is very close to McDonald's is delivering food without this unbelievable wicked answer as if McDonald's is trying to differentiate between classes of society from middle to high class, ain't this called racism, keep continuing in loosing more n more costumers, and buy the way prices ain't differ from district to another, and as also if its a big deal u can ask for extra money for delivering the order instead of loosing, other wise take a c.v from customers to be sure if they deserve to eat your sandwich or no, I'm sorry that all this tI'me i was purchasing from McDonald's without knowing that you support racism

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ShireenR
ZA
Dec 03, 2011 2:13 pm EST
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What has Mcdonalds become?! Always getting orders wrong, food not up to par, time consuming drive thru's, no ice cream at night, beggars next to pay point and food collection, bad service, the list could go on forever. Bout a month ago I purchased a m/coke at the greenpoint branch which I would expect to be up to par, luckily I tasted it before being inconvenienced.. It was gasless/flat coke, who drinks flat coke? We're paying double than a normal vendor so is it too much to ask for fizzy coke?! Today at the Somerset branch the same thing happened, again luckily I noticed (my friends were stuck with flat coke and fanta) this is really not acceptable! Most of the time there is something wrong with food but we just have to settle than end up with someone spitting in ur order, that's the kind of overworked unfriendly staff in most branches. I will never support McDee's again! Its enough that the food tastes like paper but how u screw up on fizzy drinks? Always a excuse for there being no ice cream. At this rate old faithful Mcdonalds will be losing much more customers

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Capey
ZA
Oct 12, 2011 12:47 pm EDT

I just bought a Cajun deluxe meal from the Cavendish branch here in Claremont... The chicken is worse than rubber.. I tried to eat it as I did not have the time to go out again and get other lunch, but could not get myself to eat even half...
The chips were fried in old oil, as I can clearly taste it... This is so bad... They have permanently lost me as a customer... I know they wont feel the loss, but they should maintain some sort of standard if they wish to provide value for money. Failing that, they will lose more customers.

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Lee-anne123
ZA
Jul 28, 2009 10:09 am EDT

I agree. I complained to the south African call center about the fact that you cannot get any Ice Age 3 toys with the happy meals that they are advertising at the movies and they come up with a sorry for you attitude, but we are not getting any more toys.

Please explain this to my Kids...

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1:41 am EDT
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McDonald's poor hygiene

I am tired of poor service and attitude of staff at McDonalds in South Africa, FIrstly store Hygiene is very poor at most stores, secondly food quality is so bad that it makes you feel like going somewhere else - which I will do in the future. Our Family now refuses to eat at a McDonalds anywhere in South Africa.

I went into McDonalds in Waverley Pretoria to firstly wait a half hour in a queue to be served, then while placing the order I see the person putting the burger together licking his fingers while building them . His plastic gloves have the fingers missing so he just sucks the sauces etc off his fingers when he messes - while washing the floor it is no problem to to put in your hands and glab some ice - So when in South Africa - be very carefull about McDonalds, this is a regular complaint about the company throughout the country.

Always there is food still on the floor and rubbish on the tables. The burgers are dry and normally a bit on the old side, nothing is so "fresh" any more.

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McEmployee23
US
Sep 18, 2009 10:49 pm EDT

It's in south africa what do you expect?

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6:18 am EDT
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McDonald's food standards

Quite possibly the worst mcdonalds in the uk. The staff are ignorant, cheeky, not suitable for a job as easy as mcdonalds is.
Food is always low quality and 9/10 times the wrong order is given. You can tell when the owner of the restraunt is down from ayrshire because the food standards slighty improve but they soon go back to minimal standards. Examples of these are wrong food being handed out, Wrong rolls for burgers, very very salty chips and wrong syrup to water ratio in the drinks.

I am personally on a mission to get the mcdonalds in dumfries to get a severe overhaul and get any staff member responsible for the rubbish service disciplined. If not that, the restraunt shut down.

Mr lindsay, get a grip of your staff.

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Pat
Chesterton, US
Apr 26, 2009 10:10 am EDT

McDonald's is not an easy job. I work at one, and the people who actually work do not decide the quality. In reality, it's the mangers.

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1:28 am EDT
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McDonald's serving cold food

For the last 2 weeks on my way to work at 11:00pm-1:ooam I `ve been ordering chicken mcnuggets asking fresh cooked thru the drive-thru, upon getting to my job 5 minutes I discover that they are not hot but warm, like being warmed by microwave. They taste like dog biscuts. This only happens with only 1 employee I feel he gets upset when I ask for fresh cooked nuggets, and fries. Well last night was it 3/8/2009 at 1:04am I ordered 2 double cheeseburger plain, upon getting to work I discovered both burgers cold. The meat not hot, cheese not even melted, the bun warm, fries warm. I called to complain. I was blown away and hanged up. On my ticket is store#7791 31 ks#14 s#1 I hope this info helps. Thank you. A concern customer fernando gamez jr

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hibye
Nashville, US
Mar 09, 2009 1:36 am EDT

thats ###ed up i hate cold food

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McDonald's discusting

I was going to complain about the Mcdonalds in Fort Chiswell Va, its off I-81, right beside the Bp. Well I was reading all the complaints that were already posted and realized it must be the company's fault itself/ Obviously if the company itself cared about the customer they would make it a priority to make sure the restaraunts were doing thier jobs. Today I went to the Mcdonalds in Fort Chiswell and at the drive thru we said we wanted ketchup, well we went through the bag only to find they didn't give us any ketchup. Well this is not a big deal, after all, its only ketchup. So I go in and they dont have ketchup in the dining area so i have to go to the register. I was amazed at what was going on in the kitchen! They had the kitchen over crowded and then over half the employs were walking around with their shirts untucked and one of the men had his uniform shirt completely unbuttoned! It was so discusting and the shirt he had under it was obviosly dirty with stains and grease spots all over it and even had holes in it. And what was even worse is that he had a greasy looking pony tale and it didn't even look like it had been combed. I was so discusted and then when i got back to the car i realized they had gotten my order wrong. So I stupidly went back that night hoping that sense the shift had changed I could get better service. Well this time everyone was dressed better and looked cleaner only they completley screwed out entire order up. I ordered a Chicken Ranch BLT sandwich with grilled chicken, well i dont know what i got but it wasnt a BLT. It didn't have any bacon on it and they put crispy chicken on it. And then they gave us a salad and we didn't even order a salad. And this is not the only day either, any time we order ice cream they are either out of ice cream or the machine is broken or something. I dont know who is in charge of placing orders but they need to check inventory and make sure they order enough to last. And they need to make sure their employs are more presentable. Who wants to eat food prepared or served by a grease ball? And any time i order their fries they are always over cooked. I think i have learned my lesson. I'm not going back. And if the Mcdonald's corporation cares they will take care of this problem. But I
think after all the complaints they have already gotten they should have already taken care of it. So maybe this is a hint that the Mcdonald's Corporation cares nothing about the customers.

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pmills18
US
Feb 17, 2016 10:34 pm EST

Stopped at the Fort Chiswell McDonalds this evening (approx 7:30pm) and went to the drive thru. I ordered a sausage biscuit and coffee. I could not bite into the biscuit it was so hard and the coffee was strong definitely not freshly made. I was happy to hear McDonalds would serve breakfast all day. However, if they're going to serve biscuits that were made earlier that morning It kind of defeats the idea. I will not order a breakfast food later in the day again.

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magicman
Camp Hill, US
Apr 28, 2009 4:38 pm EDT

Yep you are correct. It is also correct they don't care anything about their employees. If they did they would pay them decently. Better wages equals better service. But that sensible concept is over their heads.

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8:13 pm EST
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McDonald's none made

Tonight l felt like a strawberry pie as they are not long on the menu. I went in to the store 8813 in Barrie. l asked for 4 strawberry pie the employee turned and said there is none before she could finsh her sentence l said l will wait.. It took them almost 20 mins to make my order, when l inquired why it was taking so long they informed me they were busy and the pies just were put in the oven. NOw l am a little angry the manger, who looks no older than 21, maybe pregant at lease l hope she was because her shirt was not tuck in and it was very dirty, l asked her why as l was an employee of Mcdonalds years ago and l know the routeen of the business when you run out more is put in when l said this to the manger she said they were selling the pies very fast that evening and one other reason was the muffins were in the oven. Now l am not sure but muffins are a day time seller so that excuse has left me to make this complaint.
The staff, as l am sure are great workers they have no idea what busy is. Please this is not a franchise store so l think it should be run more so by the book. Thank you Kathy Linton

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McDonald's unsafe for children

3rd MARCH 2009 (5:PM) - This afternoon after school i took my kids (7yrs old & 5yrs old) to Mc Donalds SM CEBU City PHILIPPINES. My 5 yrs old son order a Happy Meal as I was preparing his food I asked him if he can go to the counter to get a gravy refill. So he went to the counter and ask, but then he came back to me and he was crying he said he hit his foot so I said its ok. So I diverted his attention playing with his new Happy Meal Toy. When we were about to leave he told me he could not walk because his foot hurts, I thought he was just making drama. When I look at his foot (the one his complaining that he got hurt) it was bleeding. So I called the Manager and told her what happened and showed her where my son get his cut. She did not react or say anything, I even asked her for a 1st aid kit she called her staff to get if and did not even said sorry. I was really pissed off my son was wearing flip flops that its hard for him to walk at the mall, specially our car was parked at the other side of the Mall Building. I had to carry my 5yrs old boy all the way to the car.
How lame was that! I just hope that the Mc Donalds will do something about it! You should make sure your structures are well placed and secure enough that you cannot hurt anybody specially children.

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Daddy
Mar 03, 2009 8:58 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I was in Cebu in January /09. Visited three different McD's on many occasions (my primary food source in Cebu!) I never saw any safety issues except for the security dudes toting shotguns.
Step outside to see filthy, local 3 and 4 year olds sleeping on the sidewalks.
And you're worried about your child stubbing his toe? Sheeesh! Put some shoes on him.
Disclaimer: This is NOT an endorsement for Cebu. I hated it there. But I found McD's there to be as good as anywhere.
Try the chicken nuggets and spaghetti combo. 124 pesos.

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I share a similar complaint with the woman above--- with regards to treatment of customers at the Mcdonalds in Shippensburg. And for the record-- the second comment about stretch pants was incredibly rude and uncalled for. I have been frequenting Mcdonalds off and on in this area since 2002, and the last straw which has drawn me to complain and forward my...

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So my dad went to buy some mcDs for the family in El Monte. The first time my dad did, he ordered 2 small yogurts, but the lady gave him 1 large instead( trying to act smart ). My dad wanted to get 2 small ones for my brothers. She shouldn't have tried to act smart, they are suppose to satisfy the customers not trying to make them mad. today my dad went...

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McDonald's photos stolen by mcdoanalds

Last month there was opening of Mcdoalds here in Sialkot Pakistan. I was surprised to see that the billboards used for their advertisement used my photo, which they took from my flickr account.

They did it without my permission and they must be ashamed of it. I have uploaded the photo of one of their billboards for evrybody to review, please. Following is the url
http://flickr.com/photos/mirzairfan/3261960707/

I have original raw files with exif data.

Please take necessary action

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quratmir
PK
May 30, 2014 1:45 am EDT

A.o.a
in sialkot macdonald a female staff member named sidrah z a loose character girlz.she always sits wth diffrent type if men.and always try to give favour to men.kindly change that corroupt lady..and dont defame your organization

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Hassan Meyer
PK
Jun 27, 2012 11:12 am EDT

Yes i agree. Also there is staff behaviour problem. Employee name Usman Shabir counter attendent. He is most of the time behaving roudly and ready to give taunting smile to customers. This is discusting and surly damaging Mcdonalds image over all.

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Khyzar Khalid
PK
Sep 26, 2011 12:19 pm EDT

very poor service

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R
rizwan tariq
PK
Apr 23, 2011 1:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The same letter, i wrote to the international website

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R
rizwan tariq
PK
Apr 23, 2011 1:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Mac Sialkot selling very poor quality of food, the bread always not freshed, the chicken patty as well not freshed, the latus they used very bad.
Today i eat and my order number is 14672 and my name is Rizwan and mobile # [protected] .
Please take seriously action .
I hope you do action.
Best regards.
Rizwan Tariq

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About McDonald's

Screenshot McDonald's
McDonald's is a global fast-food chain that is known for its iconic golden arches and its delicious burgers, fries, and shakes. The company was founded in 1940 by Richard and Maurice McDonald in San Bernardino, California, and has since grown to become one of the largest and most recognizable brands in the world.

With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.

McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.

In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.

McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.

Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.
How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

Overview of McDonald's complaint handling

McDonald's reviews first appeared on Complaints Board on Oct 18, 2006. The latest review Customer service by employee and managers was posted on Nov 19, 2024. The latest complaint General Management was resolved on Feb 27, 2023. McDonald's has an average consumer rating of 2 stars from 2920 reviews. McDonald's has resolved 401 complaints.
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  1. McDonald's Contacts

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    More phone numbers
  3. McDonald's emails
  4. McDonald's address
    110 N Carpenter St., Chicago, Illinois, 60607, United States
  5. McDonald's social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
  7. View all McDonald's contacts
McDonald's Category
McDonald's is ranked 1 among 60 companies in the Fast Food Chains category

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