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McDonald's Complaints 2881

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10:33 pm EDT
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McDonald's waiting time

I went through the drive thru about 8:30 in the evening on my lunch break. For a change I decided to try one of the angus sandwiches. After I paid, I sat a window for 5 minutes and then they had me pull to the side and wait for another 15 minutes. They finally brought me my food after about a dozen or so cars have gone through. By the tim I got my food and drove only about 5 minutes away the fries where room temp. And the sandwich was cold as well. By that time though I had to be back at work.
I think that it should be posted that it takes time for those sandwiches to be made if that is an everytime thing. Otherwise I think if some one has to wait for their food more that 5 minutes after they order there should be a discount on their next order or something free. After all it is supposed to be "fast food" and its not hardeez. So they don't need to try and be like them.

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I AM ALWAYS RIGHT
Pittsburgh, US
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Dec 03, 2011 9:17 pm EST

Be an equal opportunity troll, Anarchy, and berate deadbeat John as well.

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Little momma
Parkersburg, US
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Dec 03, 2011 9:07 pm EST

Oh, I pray that we all should be as perfect as this customer. They probably made the food fresh and apparently the idiot customer expected it to STAY hot until he/she reached their destination. I'm a regular there and have rarely ever had anything go wrong. Did you even call the store or did you just decide to whine online? Anytime there as ever been a problem they have always resolved the issue quickly and i usually do end up with something free for my trouble. If you dont want to wait for someone to make your food for you, then please, by all means feel free to make you're own darn lunch and take it to work with you instead of taking the lazy route if the end results make you so unhappy.

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11:48 am EDT
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McDonald's staff swearing at customer

went to McDonald's today sent my 18 year old daughter in to get a meal, when she came back she was almost in tears, i asked her what happened, she told me one of the staff working in the kitchen started swearing at her, so i went in myself to see what was going on, i called for the manager and told him, he called this person, his excuse was my daughter was in their earlier swearing at him. this very confused person thinks its OK to swear at customers and come up with any reason to cover their mistakes. the manager, which has no right to be a manager, if he cannot do his job properly, he turned around and said i know where he is coming from. we got no apology. i will be taking this further as much as i can anyway. McDonald's really need to give their staff proper training and anger management.

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3:58 am EDT
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My family and I visited McDonalds the the manager proceeded to bring our frenchfries to the tray, the fries were not covered with a napkin nor was she wearing gloves. She had her bare hands directly covering and touching the fries after touching other items and utensils. When confronted I was told her hands are clean and not given a refund. Sicked by this I...

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8:59 pm EDT
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My name is Paul Broughton, and I reside at 305 Chestnut St. in St. Thomas, on June 21 at 10:20 am, I went into the Mcdonalds to get two breakfast meals for my grandson and his friend. There was one girl taking the order, one person retrieving the order. When I arrived, there was approximately five people waiting for their order, and I was number seven in...

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7:31 am EDT
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McDonald's poor hygeine, poor quality food

Restaurant is filthy... flies trapped in food display areas;dying and dead... overflowing garbages; filthy toilets; filthy floors; tables and chairs not wiped; windows dirty; broken tiles and equipment; 12 year olds trying to make coffee (just doesn't cut the grade)... and ever since the green coffee has arrived it is obvious it is cheap crap that they are pretending is so much better for the environment when really it is just cheaper to buy from "rainforest alliance" blah blah blah

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5:56 pm EDT
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McDonald's customer line ups

I was in a Macdonalds today t in Scarborough Ontario. I saw at least 3 to 4 cash registars open. One Line. when I got in line. then a little latter More customers came in and since no line was really defined by the store itself the new custumers that came in went in front of me by going to the cash with one person. Now I could see that there was only one line but I guess they could because there was no barrier showing that there was one line for the four cash registars. I have seen this problem in a lot of places that I go. and I feel very frustrated when it happens because I wait my turn in line and sometimes for quit some time. when this happened today i felt very upset and felt why should I wait in line while people who just walked into the store can jump in front of me just because they don't feel the line up was clearly defined.
So I left. I feel Mcdonald's s and other places of business should make sure if they have more than one resturant then the line up for customer's should be clearly defined by the resturant and not the customer coming in. It would I feel be better all the way around.

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8:17 pm EDT
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McDonald's advertised Quarter Pounder Meals at $3.99. When I placed my order it seemed higher than advertised so I drove around and inquired about the price and was informed that the sale had ended yet the advertisement was still on the menu board at drive thru. The female at the window was very rude and the manager who took about five minutes to come to...

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4:38 pm EDT
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I think it is an outrage that mcdonalds would replace orange pop with coke zero...who the hell wants 3 choices of coke...there are many of us out there who would rather drink orange pop...especially pregnant woman who shouldnt have aspertame in thier pop...thx for nothing

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5:48 pm EDT
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McDonald's sprayed by sprinklers, ignored by manager

I stopped at McDonalds today, and went to the drive thru. It was around 3:00 in the afternoon. There were sprinklers oscillating very close to where you order, and spraying water into my car and all over me. I had to shut my window twice while attempting to order and finally gave up. I went to the window and told them I wasn't finished ordering, but couldn't because I was being sprayed with water. It was all over my face. My car was wet all the way over to the passenger side window. Because my order was put in late, I had to pull up and wait. The guy who brought it out appeared to be a shift manager and I told him that people were being sprayed by the sprinklers. He responded by saying, "Oh yeah?" He then smiled, chuckled, and walked back inside. I was completely outraged. I don't hold McDonalds to a very high standard but this was unacceptable. It wasn't just a little bit of water. I could have dealt with that. It was the manager's response that really angered me. He didn't care, or even pretend to. He didn't seem to understand that it was a problem. People shouldn't have to worry about getting soaked while trying to order food, and then be completely disregarded when they politely mention it to the management. I am not loving it!

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Update by Jenna
Jun 10, 2009 2:59 pm EDT

haha, you have no idea what I look like...

People like you who come on these sites just to say rude things to people must live a very sad life. I forgive you!

Update by Jenna
Jun 10, 2009 1:53 am EDT

why don't you go suck a fat one?

Update by Jenna
Jun 10, 2009 12:02 am EDT

WOW! I got much better feedback from my3cents.com...people there seem to understand. You shouldn't have to worry about being sprayed with water when going through the drive thru. That's why it's a drive thru, so you don't have to get out. For the record, I am 24, and own my car. Maybe when it happens to you, you'll feel differently.

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xsara123
US
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Sep 16, 2010 8:50 pm EDT

oh no.. poor you... LOL

binder
binder
US
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Jun 10, 2009 10:59 pm EDT

Hey, thanks! No worries; the irony of your last reply didn't escape me!

binder
binder
US
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Jun 10, 2009 2:03 am EDT

Why don't you go suck another Big Mac, fatty.

binder
binder
US
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Jun 10, 2009 12:10 am EDT

Jeez a free car wash with your order & you're complaining about it. Why did you even try to continue with the order if you were getting hit with wave after wave of water? COMMON SENSE LADY - you should have gone to the window to begin with. Did this sprinkler really upset you THAT MUCH you had to write about it on two separate sites? Go back to "my3cents" if you're fishing for sympathy.

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CoraddoMandolini
Atlanta, US
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Jun 09, 2009 4:30 am EDT

I agree...A few extra steps are too much for you, huh?

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7:06 am EDT
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McDonald's hygene

While my wife was ordering our food i stood to 1 side and just observed
the guys on drive thru filling up the cartons with fries the excess just fell back into the tray after filling the required amount wiped their
hands on there clothes then carried on unfortunately not one of the guys were wearing any form of hand protection and as we are having problems with all the flu ect you would think the management would be the first to address this issue so as from my observations we decided it might be safer to eat at home

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3:02 am EDT
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McDonald's rude service and wrong order!

We made a simple order of a double cheese burger combo only ketchup and mayo and a 6 piece chicken McNuget order both with frutopia both no ice. The girl at the window was so rude it was descusting! My girl friend had to ask for our change because we didnt get it back and when we got it the girl slammed the chang in to her hand with a nasty frown on her face. We got a frutopia with ice and a coke with ice. When we got are food we asked for some ketchup sweet and sour sauce and salt. All we got was sweat and and sour sauce. When we asked again for the ketchup and salt all we got was the ketchup. So we asked again for the salt. "Only because the fries had no salt at all on them." The girl then said "For F**K sakes" and stomed off and then cambe back gaveing us an obscean amount of salt, so we just left. when we got home to eat our food the double cheese burger was made normal, there was no bill, the fries were actualy half full and the nuggets were so stale i wouldn't even feed them to my dog! I will honestly NEVER go back to mcdonalds I am actualy descusted with that place! DONT EAT AT MCDONALDS!

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Lieana
Essex, GB
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May 31, 2009 4:39 am EDT

I went through drive through once and my Mate asked for a Happy meal for her 6 year old daughter. The person serving was nice to begin with but then My mates daughter, being really chatty started to talk to the server person, just casual things like whats your name, are you happy. The server was quite a fat woman with greasy hair and chubby fingers. My mate's daughter said 'are you going to eat my food before me'. I couldn't stop laughing! The server started screaming abuse at me, even though it was clear it was only a joke. When we got the food, She sneezed on the bag while she was closing it and smiled evilly! I couldn't believe it! when we got back to my mate's There was about 10 chips that were not even cooked properly and the chicken nuggets were covered in grease! I think McDonalds should really start upping its social and hygeine factors.

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blahlbhal
US
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May 31, 2009 3:07 am EDT

The problem was your girlfriend, women are not like guys. Two women can meet and form an vehement dislike of each other within 20 seconds. They were having a 'who can be a bigger ###' contest.

You should meet this kind of behavior with amusement, really. Unless you really did care and were all wrapped up in it, in which case i suggest testoterone pills, and to stop watching chick flicks with her, your estrogen levels are getting dangerously high

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5:08 pm EDT
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I would like to complaint a branch of Mc donalds (the address is 12602 Alondra Blvd. Norwalk, CA 90650 and the incident happened on May 28, 2009 in the afternoon) for poor service and disrespectful employees particularly the cashier who served me. I have a "buy 5 Mc cafe coffees, get the 6th one free" card. I ordered one iced hazelnut coffee which is served...

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8:53 am EDT
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There are already online delivery for McDonalds in the Philippines but only some areas. It does not include a large area Iloilo City where I live. I wanted to avail of online ordering of McDonalds in Iloilo but the service is not available in Iloilo the reason why I complaint and the reason I lose interest in McDonalds because there is no online ordering in...

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1:37 am EDT
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McDonald's customer service/ theft

I ordered two large shakes and paid$6.76. I was handed two shakes and straws, no holder, no bag, nothing. I asked if I could have something to carry them in, as the ice cream was dripping down the sides. I was told "we're out". I asked how I could drive and not have these all over my upholstery. It was not her problem as she shut the window. The shakes fell to the pavement. I called the store when I got home to complain to the manager, who also hung up. It is not their problem, HOWEVER, THEY WILL KEEP THE MONEY. I called again to ask for a complaint line, and was hung up on again. Now THAT is customer service.

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GIllman
Harrisburg, US
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Oct 09, 2009 2:17 pm EDT

I ordered the two Sussage McMuffin special for $3.00 breakfast from McDonalds yesterday and noticed two things on my receipt. The first was that the receipt said $3.90 instead of $3.00. When I asked the manager she said that was tax. The tax in PA is 6% which is .18 not .90 cents.

Then onm top of that I noticed that McDonalds charges a Take Out Tax of .28 when you don't eat in. This is an outrageous ripping off of the consumer

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10:51 am EDT
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McDonald's poor service and product availability

May 23, 2009
9:30pm

May 23, 2009
9:30 pm

Me and my family are regular customers of Mc Donald's Katipunan. We love spending time together and eating together at the said place. However, it is becoming apparent that the product availability specifically the chicken parts would only be wings and legs. The portion is really small that you cannot taste the chicken anymore, but just the breading and gravy. The managers on duty are lousy. It seems they lack training in dealing with customers. Contrary to the advertisement that they serve with a smile and welcome the customers, I noticed one of the managers (most probably the counter manager) rolled her eyes, turned her back, and even hide at their office when we are about to inquire regarding the availability of thigh. This was the only time we had such a very horrible experience from a fast food restaurant. Previous managers way back from 1998 up to 2007, had an excellent customer relations. What has happend to the management team of McDonald's? Rather spending money on commercials, maybe the managers of MCDONALDS KATIPUNAN should learn first what they are advocating. How can the customers say 'Love ko 'to' when the managers are very poor in managing the store. How can they effectively train their crews, when they themselves need customer service training.

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nope
PH
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Jun 02, 2009 4:50 am EDT

we are the applicants of mcdonalds, for the managerial position/ MT i'm not saying this to distroy the reputaion of the company we just want to leave comment to what we've experienced to the branch we're very disapointed to their branches specially makati they treat us like a crew, we can say WORSE. the hr said that we can chose our meal even if we're still trainee, we can eat what we want to eat, unfortunatelly it didn't happen they are the one who chose the food and give it to us and the food/chicken that they gave is like a cold water then they saying that we eat too much...ha! that is way we didn't continue our application we do want to get stock to this kind of management.. goodluck sa mga mag-aaply p.we hope it won't happen to you

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10:18 am EDT
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McDonald's poor & slow service

We recieved absolutely pathetic and unacceptable service from McDonalds! They are suppose to be a fast food outlet but instead its more like a resturant where they take long to make your food. we waited over 15 minutes for our food and that too our english muffins were burnt! the reason i stopped at Mcdonalds was becuase i was rushing to work and needed to get some breakfast at a FAST FOOD outlet. To put the cherry on the top, the scrambled eggs were tasteless and McDonald's did not have salt in stock!

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Jess31
ZA
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Feb 15, 2018 12:44 am EST
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Yesterday i had ordered two cajun chicken meals and a chicken family share. I was charged for the cajun chicken meals and a beef family share, however i only received two cajun burgers and the cokes with no chips and they had given me the chicken family share when i paid for beef. this s not the first time i have received this pathetic serive at mac donalds. its ridiculious ( Malibongwe Mac Donalds)

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9:38 am EDT
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McDonald's not on time delivery

grabe ang tagal ng delivery nila almost an hour na wala pa din ang food.. sigurado lamog na yun burger at yun drinks hindi na malamig.
ang ganda ng commercial ni sharon cuneta tapos palpak naman ang staff and delivery boy nila. sayang lang ang 10% delivery charge. kakainis hindi na kami oorder promise!

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Almonde
PH
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Jun 03, 2011 11:46 am EDT

graaaaabeh! ako 2 hrs na wala pa rin! i had to disconnect from the internet para matawagan ang 8mcdo! only to be placed on hold para daw maicheck nila ang order ko online?!?!?! i spoke to 5 people sa 8mcdo and my issue never got resolved! all i wanted was to get my food delivered!

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1:45 pm EDT
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McDonald's restrooms closed & v. p. belittling people

I have had two major problems with caspers mcdonalds, 1st one being about two weeks ago when I went to the mcdonalds on bush blvd in tampa fla, I went to use the rest rooms and was told by the manger that they were closed, how can a major restaurant close its restrooms and stay open this would seem to be a volation of health and saffty as you can not go to the bathroom or wash your hands, I was not offered antoher solution and left to go elsewhere. Today may 19, 2009 I went to another caspers mcdonalds in valrico fla, I went through drive through and ordered when I got to the window I told them I have to pay half cash and half on my debit card as I only had so much money in my acct, they said they couldent do that so I ask for a manger as was told by him it couldent be done, this is a major restaurant I would have thought that a manager would be smart enough, to split the order in two and take two payments but no I was turned away with out my food or mcdonalds gettting any of my money, I called caspers and tryed to get someone to return my calls after 3 or 4 calls I told them I need to speak with some one as I was very dispointed in the way caspers runs its restanurants and handles its health and saffty and how it people treat there customers, I was put on the phone with the vice pres. Bob conigliaro"spelling might be wrong" his title is frendly marketing manager his remark to me was "what do you want me to do makr your car payment for you"... I cant believe the the vice president of caspers would say such a thing! He did offer me two lunch vouchers and I said at this point I dont want them and he said we are done with you and hung up! So I called caspers headquarters back up and told the person answering the phone ithink her name was carla and told her I dident think the smart # coment that her. V. P. Of caspers made to me was right! She said you dont have to talk to me like that, I didnt say any thing wrong, I dident cuss her all I was saying was that her v. P. Bob conigliaro had made smart # remarks to me, I was put on hold and told if I called back to make complaints I would have a reverse trace put on my phone and I would be arrested for harrasement... Can you beleave that mcdonalds v. P would say these kind of things, I think they can keep there two meals that they were going to give me for my problems at there restaurants, if you had also had problems with caspers mcdonalds please let others know like I am doing as they make millions of dollers off of people like you and me, thank you eric

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neill finkel
US
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Nov 06, 2015 7:01 pm EST

thats ok, I won an r. v. on a raffle from the ronald mcdonald house in pensacola. after paying all the taxes on the 35, 000. I gave the tampa bay ronald mcdonald's house, a 35, 000 dollar r.v., and they didn't want to fool with marketing it, so the sold it for 2000.00, basicaly had it towed off! you couldn't put tires on it for that! the tires were new! I wonder if the owner of the mcdonald there in tamps, was the one that bought? hmmmmmm

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ziesha ibrahim
Tampa, US
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Mar 21, 2015 5:58 pm EDT
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the caspers mcdonalds on n. florida ave tampa is the worste mcdonalds i have come accross, my family & i ordered chicken nuggets before & found hair in the chicken but we have also dealt with plent of harrassment from staff here at the mcdonalds as well as seen other customers being treated badly & harrassed by the staff & managers here but yet they let people that are on drugs come in here & be loud & ask everyone in here for money but the customers that do nothing wrong & are quite get treated bad. i just walked in mcdonalds again this evening to get a drink & get on laptop to talk to my mother & father back home on ther side of the country & one the staff members came up to me & informed me customers only alowed a half hour in here. i told her i just got here & she proseeded to let me know only customers that make purchases can come in here & that i not made a purchase that i supposedly braught in a outside cup to fill so i would have to leave when i had purchased the drink

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shadajah hoston
Saint Petersburg, US
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Jan 19, 2013 10:59 am EST

Hello, I am a customer that loves to eat at McDonald's 3 times a day and 7 days a week, But i had a problem today with a white male that only sits in McDonald's just to use the Wifi. Everyday he sits at the table next to the women's restroom and doesn't buy anything that we as me and my boyfriend know of. But on this particular day my boyfriend and i were buying our normal 3 breakfast sandwiches, We happen to sit where this white male normally sits at when he's there. But when he got there he complain about us sitting in his spot when we were there first. As we were just about ready to leave he chased us out the restaurant and started yelling at us and using fowl language and told us that he would get the manger to trespass us if we didn't give up his seat. He also told us that the manger of McDonald's trespass us from there already but no one not even the manger told us that at all. But as we were leaving he told us that he would have to carve his name at this particular table. And i told him that would be vandalism. And also he threaten to call the police on us. And when i complain to the manger named mike there he said " this guy told us the complete opposite, and there's nothing we can do" McDonald's is my favorite restaurant and i don't want to get trespass for any reason at all, I rather eat there and buy there then any other restaurants. The address to this particular restaurant is Tyrone Blvd and 22nd Avenue North Saint Peters burg Florida. Thank you for taking the time to read my complaint and God bless to all and have a nice day.

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Ed McCloskey
Scaly Mtn., US
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Jul 25, 2012 3:26 pm EDT
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My son-in- law was without notice let go by Casper's. This was several weeks ago and his final check is being withheld without explanation. I'm told there was no severance offered. After living in Tampa for 32 years, this is not the reputation I recall.
Who in their HR Department should my daughter and Son-in-Law contact to resolve this matter?
Thanks for your prompt response.
Ed McCloskey
PO Box 274
Scaly Mtn., NC 28775
[protected]
Re: Virgil Brownlee

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Denise Newcomb
Brandon, US
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Jun 16, 2012 5:05 pm EDT
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I went to the McDonald's in Brandon on Hwy 60 (502 W. Brandon Blvd.) and ordered two 20 piece chicken mcnuggets, when I got home I only had half the order. By that time I had already changed my clothes and was getting ready to sit down to eat. I called the manager and told him I was very pissed and I did not want to waste my gas that day to go back to get the other half of the order. He said come back and I will make worth it. I went back through the drive thru, but some young boy tried to give me the other half and I told him no that the manager was going to take care of it. Well, I guess someone else took care of it so I drove all the was back just to get the other half of the order when I could have done that on another day. I WAS REALLY PISSED! Gas is expensive! I do not have time and money to go back and forth for there mistakes. Also while I was waiting in the drive thru someone in front of me was giving there food back also. I think someone needs to have a meeting with them! I live in Brandon, Florida and my phone number is [protected]. and my email is ndenise54@gmail.com. Thank you

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Kerry_Dunn
Tampa, US
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Mar 16, 2012 8:57 pm EDT

Just had the worse service possible at the McDonalds in Tampa at Bearss and Florida. Got to the window to pay for 2 McDoubles, 2 medium fries, got waited on super fast taking the order and money when I reached the 2nds window at 11:15 PM. Then the problem started, it took 15 minutes to get the order and when we did, even though we ordered fresh fries, they were stone cold, not warm, not even close, cold. I could have understood if they were packed, they weren't. They had me pull up for the two cars behind mine. By the temperature of the bag, I knew someone fixed it and someone else forgot to bring it out. No receipt either at the time I paid or in the bag. Someone needs to go straighten those people out, they are super disorganized on this shift.

Kerry Dunn

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Hallena_Hinkle
Valrico, US
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May 02, 2011 1:57 am EDT

Sorry. I have no idea who typed that.

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Hallena_Hinkle
Valrico, US
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May 02, 2011 1:56 am EDT

You're an idiot. If you didn't notice that your money was being taken out, you don't deserve the cash. Might I suggest you be more aware next time?

M
M
Mary Nof
Odessa, US
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Feb 08, 2011 2:29 am EST

I as well use to work as a manager for Caspers. They pay thier management well over normal fast food restraunts as due to they expect their managers to always go above and beyond. I also know Bob I worked with him as an asst manager when he was a store manager and he taught me alot about customer service so I know that customers are always right is his Motto and I have never seen him do anything but go out of his way to make sure the customer is happy. He was so good at it that they made him in charge of public relations where he has worked for years giving donations and working with many charities as well as working with the Ronald McDonald house. I am sure he was unable to please you since there was nothing that could be done about the system they use and nothing was going to make you happy. As far as the restroom if you would have called the office and reported that they would have contacted the supervisor and called him to go to that store to see what was going on IMMEDIATLY as that was not tolerarated 10 years ago so I am sure its not tolerated now. Caspers is so dedicated to sanitation that the crew must stop and wash their hands every 30 minutes when the crew uses the restrooms they must wash their hands in the bathroom for show (so a customer does not see an employee leave the restroom without washing their hands) however when they return they are not allowed to go past the wash area and return to thier station until they wash their hands for 60 seconds and then sanitize and yes a timer is used. I know that Caspers is dedicated to sanitation and customer service and will do whatever it takes to make sure they do their best to satisfy the customer however even though they do try to acheive 100% customer satisfaction not everyone is going to be satisfied since they cannot do some things like change their payment system or cook breakfast at lunchtime and vice versa however they will do what they can. The reason I don't work there anymore is due to I had two heart attacks and couldn't keep up with the demands and responsibilities of the job. However I worked side by side with Bob as well as Robby Adams (Son in Law and owner of some of the stores) and they are dedicated to their customers and employees. If I had the energy I would still be working for them.

Mary N

C
C
CaspersMnger
Valrico, US
Send a message
Jan 17, 2011 5:28 pm EST

Dear Sir,

I am a manager at a Caspers Company Mcdonalds and I just wanted to address a few things with you.

First off, being unable to split a bill into half card and half cash has nothing to do with intelligence. Our machines, which are official Mcdonald's operation systems, will not allow split payments on our end. There is nothing we can do to fix this. If you needed to pay separately you should have said so before ordering so that we could have prevented you the annoyance of taking time to order and driving through. Next time might I suggest you dividing your order into two separate orders to pay with cash and card.

Secondly, for the many, many years I've worked at Caspers and have known Bob, he has been nothing more than the polite sort. Every day he goes out of his way to pacify customer complaints. He sends out Be Our Guest Cards and sends out people to investigate claims of unfair treatment. I find it hard to believe that he would be so rude to you. But then again, anything can happen given the right circumstances.

I find it funny that when something happens to a person, that person's mind will build up the event and depict the person who slighted them as a villain far more than they should. It's human nature. Everyone is guilty of it.

People also assume that everyone who works at a fast food restaurant is an idiot. It's usually the first insult we hear. "Are you stupid?" I assure you not all of us are stupid. I hold a double Bachelors in Business and I can guarantee that I have more education than most who come through. I'm not the only one. We are not beneath you because we work at a fast food restaurant, just like you aren't beneath anyone else for holding a different position in the work force.

As for the rest room issue, I can see the problem in that and it should be looked into.

I think you need to ask yourself what you did to receive the response that you did. Did you approach the situation with a level head? Did you raise your voice when you weren't getting your way, or did you talk over the issue like an adult?

How would you like it if someone drove up to your window and became militant with you over something you had no control over such as split bill ability?

Think about that before you call someone stupid. What complaints do you get at your place of business that are out of your control?

- A Caspers Company Manager

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i was with my wife this morning in mcdonald located at 898 s. bascom ave san jose ca 95128 store#843 i had bac egg ch bagel and decaf coffee and my wife small senior coffee unfortunitly i am poisoned by this sandiwicth by the way your employee was holding few pound cheese without glowse in there hand employee was female with a blue shirt this is terrible...

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To who it may concern, On May 15, 2009, I went to your Follansbee location to inquire about a letter that I needed for a H.U.D review. I asked to speak with the manager named Twyla. When I told her that all I needed was a letter stating that I no longer work there. she said that the person in charge of the H.U.D program would have to submit a letter to...

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About McDonald's

Screenshot McDonald's
McDonald's is a global fast-food chain that is known for its iconic golden arches and its delicious burgers, fries, and shakes. The company was founded in 1940 by Richard and Maurice McDonald in San Bernardino, California, and has since grown to become one of the largest and most recognizable brands in the world.

With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.

McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.

In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.

McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.

Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

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Overview of McDonald's complaint handling

McDonald's reviews first appeared on Complaints Board on Oct 18, 2006. The latest review Discrimination was posted on Mar 13, 2025. The latest complaint General Management was resolved on Feb 27, 2023. McDonald's has an average consumer rating of 2 stars from 2930 reviews. McDonald's has resolved 401 complaints.
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  3. McDonald's emails
  4. McDonald's address
    110 N Carpenter St., Chicago, Illinois, 60607, United States
  5. McDonald's social media
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    Mar 30, 2025
  7. View all McDonald's contacts
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McDonald's is ranked 1 among 60 companies in the Fast Food Chains category

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