McDonald's’s earns a 1.6-star rating from 2922 reviews, showing that the majority of fast-food enthusiasts are dissatisfied with dining experience.
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complaint
Dear McDonald`s team. Thanks for your service. I live in Istanbul, but my parents live in Baku, Azerbaijan. I visited my parents in Baku and McDonald`s by noted address is very close to our house. And because my son is the big fan of McDonald`s we of course visited it every day :) In Istanbul and in Moscow, as well as in Sankt-Petersburg and Ukraine with...
Read full review of McDonald'sdrive thru wait time is beyond ridiculous
On 1/22/20 at 2135 I had arrived at the Mcdonalds located in Sulphur, Ok. I sat in line literally until 2153 at which time I had to leave to clock into work. I called to the restaurant where a young female answered the phone and said that she was the ONLY staff there, and that it is scheduled like that ALL the time. So she has to run the entire building...
Read full review of McDonald'sdrink
I went through the drive through at lunch time on January 22, 2020 and purchased a drink. I went back to work and about half way through my drink I found a blue sack in my drink. I then later had stomach issue and I have been feeling sick! This is ridiculous and I think I am leaning towards getting a attorney! I never complain about food or make a big deal...
newly renovated seating
Hi! I was actually trying to voice a complaint to Tim Horton's but they make it very difficult. So, since I now go to McDonald's on Starrs Rd. in Yarmouth, N.S. instead of my usual place, (15 yrs.), at Tim's, I thought I'd tell you guys that Tim"s have changed their interiors drastically, replacing nive cosy, welcoming seating arrangements that a person could go in with a newspaper and sit at a single or double table and not be bothering anyone. NOW, all you see are cafeteria size tables that seat 8 or 10, forcing strangers into an uncomfortabe situation for many. If you're part of a gang that goes there every day to yak, then fine. But noe there are no small tables. NOT much Thought went into that. Typical. So now I have my coffee and wharever at McDonalds. Thanks. Dave Griffiths
drive up crew member not listening at 5:30 am & people turning wrong way out of drive up.
When placing an order at the drive up at 5:30 am the drive up crew member was not listening the first time had to repeat order said why don't you open your ears and listen next time. Got hollered at by shift supervisor for telling her worker to listen. This is not the first time that they have not listened but the first time I've been hollered at. You need...
Read full review of McDonald'slack of operating equipment to service customers
1-14-2020 around 1:20 am ( Working 3rd shift this is the only location close with a 24 hr. drive thru)- I left my job to grab something to eat and was told at the drive thru that it was cash only - This is not the only time this has happened. I had gone one morning to pick something up for breakfast for my son before school around 5:30 am and was told the same thing at the Drive thru. There was also a time when I was told my card did not work and I had to cancel my order and went to a different McDonalds and my card worked just fine. I have complained in the past (about this location) and my name was added to a list to make my food again due to the order being messed up (Which I had never redeemed) I have gone and gotten Luke warm or even cold fries (Which McDonalds is known for) This location has only been opened for a year or less and having these problems. My family and I each at McDonalds at least 2 to 3 times a week due to the convenience of Fast Food. I am not a person who is trying to get free food as I stated earlier in my complaint. I am not a person who carries cash in this day and age. I hope this does get rectified for the future. I have actually spoken to several of my coworkers and they refuse to go to this location due to equipment being down or location being out of this or that. I hope this helps with this location for you customer service.
service/product
I went to Mc Donalds yesterday (inside visit) 1/9/2020 at about 8am. I purchased a sausage mc muffin with egg, a mc muffin and a hash brown. I went back to my job to eat my breakfast and realized that I got a sausage biscuit. I was disappointed and called the location to get a refund/replacement on my next visit. I did not receive a receipt so the manager...
Read full review of McDonald'sproduct not received
I went to McDonalds on Sat 12/28/19. After waiting 10 minutes to place my order, I ordered a small milkshake. I then paid and waited another 12 minutes to get to the window to receive my milkshake. At that time I was told "no milkshake" do you want something else. I am not sure of the store number (20893) and address, receipt is not clear. Thank you Lisa Cox 5435 E 11th Street Indianapolis, IN 46219
drinks
It was the night of Christmas at 23:20. I was waiting in the car while my kids 14 and 11 years old went in side to get their drinks. The staff gave them the wrong order twice and because they were so shy to ask again they just came to the car with the wrong drinks. I asked them and they explained to me what happened. I went back inside to ask them if they...
Read full review of McDonald'scustomer service
On the 11th December I made a complaint about a restaurant in Harold Hill I visited on the 8th December and sent a photo of a portion of underfilled fries.. It was my istake I should've checked the bag before I left the drive thought and not when I got home. The response I received was to to say they would inform the restaurant of my dissatisfaction. They did not offer a refund for the fries.
When I enquired about a refund I was told to return to the restaurant and ask the manager.
That is not aceptable, they expect me to use my time and petrol, costing me more money to return to a restaurant I don't ever intend to return to (this isn't the first occasion they've underfilled the fries).
Every response I received from the Customer Serices departmenr for McDonalds in London was brushing me off, not what I expect from a global comapany when you wish to keep your customers happy. Are they hoping I'll just go away and forget their lack of help.
If you cannot afford a full refund I am happy to acecept half a refund as I did eat the half portion of fries I was given, although the complaint is more about the lack of help from the customer services than the fries themselves now.
I have also sent an email to the CEO Paul Pomroy on the 18th December and have not received a reply or an acknowledgement of my complaint to say it is being dealt with.
Big mac burger
To whom it may concern I purchased a Mc donalds burger from the restaurant at my local area, the burger was very dry with barely any sauce, i called the waitress and politely asked for sauce to be added, she advised me i needed to pay additional, i asked to speak with the Manager Sfiso Nzimande, he advised me that if i needed extra sauce i needed to pay...
Read full review of McDonald'smanager yelling at employees
I went in this morning for breakfast as usual and I witness the manager by the name of Carmen yelling at one of her employees very unprofessional! I felt so bad for the girl that was being humiliated in front of so much people, this is not the first time it happens that is why I'm taking my time to report it. I'm sure that her harassing her employees that...
Read full review of McDonald'sservice
Every Saturday morning my partner and I walk to McDonald's for breakfast. We order a coffee and toasted sandwich every week. However the crew at Picton is always so focused on drive through that they don't even start making our breakfast until about 10mins after we order. They need to make sure they have a staff member at the mcafe to see if there are...
Read full review of McDonald'sproduct and service not happy
Place a 80 dollar order and the food is cold and there give you the wrong food when you ask for fresh and get told no will be going to aca not happy at all will not be going to use mcdonald's again if nothing happens to this store and the customer service and the food it should be closed down and when you get told by the manager go right a head it make me wonder about this store
Read full review of McDonald's and 1 commentfood
Came thru drive thru and ordered 2 number 2s one was supposed to have no onions and both was add bacon and neither had bacon on them. We ordered no salt fries and they had salt. Both was suppose to have caramel frappes and they both was mocha. We was not giving a receipt and did not receive friendly service. We would like to have our meals replaced
I have tried to call but no answer several times. I filed this complaint online.
late service
After my colleague asked me for changing my plan to get a breakfast at a bakery, I ordered the breakfast menu for 5 Euro. Following that process I had to wait for 22 minutes I got my order. As I mentioned the long waiting to the staff they just told me to do complains not at the personell... So if McDonalds is going to change the maybe bad meaning of "fast...
unavailable items on menu
I have been going to this McDonald's for over 3 years and have made several complaints about their inability to provide items on their menu's due to equipment failure, out of stock, laziness on the part of the staff to prep the food. Once, again today I was in the drive thru line. I ordered from the menu 1) medium orange juice, 1) Sausage and gravy...
Read full review of McDonald'sfrappuccino
On 11/27/2019, I ordered a large mocha frappacino and paid for a large one, yet I got a medium. I didn't have time to go back through drive thru so I kept the receipt and the cup (with ticket attached). On 11/29, I brought it to the attention of the manager. I told her I should get a large frappe and only be charged for a medium. They took the receipt and...
Read full review of McDonald'shaving to pay for sauces
McDonald's charges you for their sauces, Chick Fil A doesn't. McDonalds employees are rude, Chick Fil A employees are always friendly. McDonald's is always dirty and service is slow. Chick Fil A is always clean and they are very fast. If they get behind they always give you a coupon. McDonald's never even apologizes for the wait. As Someone who spent time at McDonalds growing up, I would definitely choose Chick Fil A now.
Bunch of peter puffers.
management
Im an American citizen who lives in Egypt . Im so disappointed to see the franchise in Shaikh Zayed, Egypt going down the drain . The delivery people just go inside to prepare the food themselves . The dilevery boy was touching the food with bare hands and putting the extra fries with his hands .. Not knowing anything about the hygiene and proper management. I informed the manager and he apologized . It just seems like they are used to this system and this is how the bravo is running ! Please take action regarding this issue as I know lots of people got food poisoning becouse of this chaos !
McDonald's Reviews 0
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About McDonald's
With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.
McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.
In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.
McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.
Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".
4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:
- The specific location and time of your visit to McDonald's.
- The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
- Describe any transactions, including order numbers, receipts, or any other transactional evidence.
- Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
- Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
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Overview of McDonald's complaint handling
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McDonald's Contacts
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McDonald's phone numbers+1 (800) 244-6227+1 (800) 244-6227Click up if you have successfully reached McDonald's by calling +1 (800) 244-6227 phone number 8 8 users reported that they have successfully reached McDonald's by calling +1 (800) 244-6227 phone number Click down if you have unsuccessfully reached McDonald's by calling +1 (800) 244-6227 phone number 5 5 users reported that they have UNsuccessfully reached McDonald's by calling +1 (800) 244-6227 phone number23%Confidence scoreUnited States+1 (888) 424-4622+1 (888) 424-4622Click up if you have successfully reached McDonald's by calling +1 (888) 424-4622 phone number 0 0 users reported that they have successfully reached McDonald's by calling +1 (888) 424-4622 phone number Click down if you have unsuccessfully reached McDonald's by calling +1 (888) 424-4622 phone number 2 2 users reported that they have UNsuccessfully reached McDonald's by calling +1 (888) 424-4622 phone numberCanada+44 370 524 4622+44 370 524 4622Click up if you 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(312) 291-9224 phone number 0 0 users reported that they have successfully reached McDonald's by calling +1 (312) 291-9224 phone number Click down if you have unsuccessfully reached McDonald's by calling +1 (312) 291-9224 phone number 0 0 users reported that they have UNsuccessfully reached McDonald's by calling +1 (312) 291-9224 phone numberUnited States8800 707 44998800 707 4499Click up if you have successfully reached McDonald's by calling 8800 707 4499 phone number 25 25 users reported that they have successfully reached McDonald's by calling 8800 707 4499 phone number Click down if you have unsuccessfully reached McDonald's by calling 8800 707 4499 phone number 13 13 users reported that they have UNsuccessfully reached McDonald's by calling 8800 707 4499 phone number32%Confidence scoreRussia
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McDonald's emailsmcdonalds.customercare@us.mcd.com100%Confidence score: 100%Support
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McDonald's address110 N Carpenter St., Chicago, Illinois, 60607, United States
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McDonald's social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 12, 2024 - View all McDonald's contacts
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