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CB Fast Food Chains McDonald's Big mac burger
McDonald's

McDonald's review: Big mac burger

R
Author of the review
3:36 am EST
Verified customer This complaint was posted by a verified customer. Learn more

To whom it may concern

I purchased a Mc donalds burger from the restaurant at my local area, the burger was very dry with barely any sauce, i called the waitress and politely asked for sauce to be added, she advised me i needed to pay additional, i asked to speak with the Manager Sfiso Nzimande, he advised me that if i needed extra sauce i needed to pay additional, i proceeded to open the burger layers and show him that there where no sauce on 2 layers, and the one that did have the sauce it was definitely not the right amount which comes standard, the manager still advised me if i needed extra i needed to pay extra and there was nothing he could do.

I was apolled by the managers customer service, managers are put into place to resolve issues and not make them worse, i asked him "basically what you are asking me to do is pay additional for something that was supposed to come standard with the meal" he said "you have to pay" i advised him that i will tale this matter further, obtained his name and surname and left the restaurant.

This is a new branch that opened with staff who knows nothing about customer service, and this manager needs to be dealt with, he was not paying for my meal, neither was he giving it to me for free. I demand that my complaint be actioned and a solution provided

Name : Reshma Sugrib

Contact no: [protected]

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  1. McDonald's Contacts

  2. McDonald's phone numbers
    +1 (800) 244-6227
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    23%
    Confidence score
    United States
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    13%
    Confidence score
    United Kingdom
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    4%
    Confidence score
    Australia
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    France
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    94%
    Confidence score
    Germany
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    14%
    Confidence score
    Switzerland
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    7%
    Confidence score
    India
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    +1 (312) 291-9224
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    32%
    Confidence score
    Russia
    More phone numbers
  3. McDonald's emails
  4. McDonald's address
    110 N Carpenter St., Chicago, Illinois, 60607, United States
  5. McDonald's social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
McDonald's Category
McDonald's is ranked 1 among 60 companies in the Fast Food Chains category
#01 McDonald's McDonald's #02 Domino's Pizza Domino's Pizza #03 Taco Bell Taco Bell #04 Subway Subway #05 Papa John's Papa John's

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