McDonald's’s earns a 1.6-star rating from 2930 reviews, showing that the majority of fast-food enthusiasts are dissatisfied with dining experience.
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Wait time
Ordered via the app, waiting in drive through for about 5 minutes, 6 vehicles in front of me., line never moved. Backed out of drive through and changed pickup location to main counter. Waited at counter for over 20 minutes for a burger and fry Never going to use that McDonald’s again.
Location
2090 Lebanon church road.
Pittsburgh Pa. 15236
Date of visit 6/1/24 time 8 pm,
Desired outcome: None
Unprofessionalism
Most of the workers have major attitudes, and don't acknowledge you. My latest adventure as a door dasher, one of the workers told other workers not to hand me my food right when he was at the window with the food in his hand and said I needed to come inside to look at my phone. The doors are always locked, nobody was in the lobby. I handed the guy my...
Read full review of McDonald'sCustomer service, missing food items
This McDonald's is quite terrible. The customer service is lacking, to say the least. The workers ignore customers at the register and have us waiting for the longest of times. I am not at all prejudice, but I think maybe some of the workers there are. They seem to ignore certain customers of certain races, at times. The quaility of the food is pretty good...
Read full review of McDonald'scustomer service
Last night 5-30-23 @ 11:45p I picked up a crispy chicken delux. Extra bacon, mayo and tomato. Im sure that is how I ordered it, as its the only item I ever order from mcdonalds I can eat with a hiatal hernia. Got home and one peice of bacon and a half dollar size piece tomato. I came in today 5-31-23 with reciete and addressed this issue. Even told them my...
Read full review of McDonald'sBacon egg cheese bagels
Visited Westminster, MD McDonalds last week. Asked for 2 sandwiches with lots of extra breakfast sauce, tea and hashbrowns. Got home 15 minutes away to find barely sauce on one and none on the other. Sandwiches are dry without lots of sauce. I am requesting 2 free sandwich coupons. I picked at the sandwich, but my dogs ate most of them. I was saving one for...
Mchicken bundle not fresh
I went to the McDonald's in Seffner to get something to eat with my last $4 and I got a mchicken bundle and the fries had been recooked and were so hard that I couldn't eat them, This has happened before with the fries. My sandwich was dried out chicken and bread was dry and stiff. Nothing I was proud to eat at all. Why not give fresh fries and stop ripping...
Read full review of McDonald'sServices
At 10:15 pm went to McDonald's on 20 chole pl jackson tn and waited 15 minutes in a line and then got stuck for another 20 minutes as people started coming in and we was blocked in. Most of the employees were outside. Not one employees answered the speaker to say if they was closed or nothing. Finally after 2 of the ladies started screaming at all the cars that they could leave cuz there closed, which they don't closed till 12. There was 2 or 3 employees outside and at least 1 sitting down on her phone at the window while 9 cars was waiting in line that was total b.s. went to another food place and came back by and another 6 cars just waiting.
Desired outcome: Better service and workers that actually can take a order.
Night time drive thru
Also super unprofessional and takes forever to get your food. Don’t know who does the hiring but even the managers are rude. Have managers telling me it’s stupid to order a cookie and wait 5 minutes for it as I wait for them to get their [censored] together in the drive thru at 11pm. Like bro if you don’t have any cookies just say that but don’t insult customers. This place sucks as hiring. Sucks at speed. Sucks at quality. Literally bottom of the barrel in terms of food service. Hate coming here and it there were any other options this late at night; they would lose my business permanently
Desired outcome: Fire everyone get new staff p
Employee cussing me and calling me names
I went to the Mcdonalds #12617 at 734 Grants Mill Road Irondale, AL 35210 and I went to the drive thru and I ordered the #7 combo which is 2 cheeseburgers I added mayo to them and it came with fries and a drink and the young man at the window ask me to pull up and I told him I was going to be late for work and he said he was sorry so I pulled up and when...
Read full review of McDonald'sPoor management wrong order
I am getting ahold of corporate office these people will not give me my order right because everything I go in they only take cash so the are stealing my money and everyone else's not giving receipt I'm contacting the Albuquerque news along with BBB and the city health departmnt this is [censored] and it's not going to happen no more also there's nothing but illigal immigrant talking [censored] in Spanish while I walked in it's a discrace I need o be contacted immideatley the crew members selling drugs outside taking Doo out the back door come on wtf is going on I'm getting ahold of the bcso also
Desired outcome: I want corporate to call and a health department to be issued as thieves are running that store
Wrong order 3 times
My husband and I were traveling thru Ft Pierce, Fl on 5/26, at approximately 1:59pm we ordered a quick bite thru the drive thru. We ordered a fish sandwich and small fry, and a hot and spicy chicken nuggets and another small fry. We proceeded to window and paid for our order $10.79. No drinks were ordered. We had to ask for a receipt because none wa...
Read full review of McDonald'sToilet
McDonald’s 15 Mondial Way, Bath Rd, Harlington, Hayes UB3 5AR
Closing their toilets after 12:00 night time, when asked couple of times I was told toilet are blocked (out of order) after a while seeing this, they said it’s closed because we do only takeaway but the restaurant is open 24hrs
I’m local resident, McDonald’s is about 10 min drive so I come often myself or with family I do Night Shift and I come to eat but every time at night toilets are closed.
Ordering hot fudge sunday
On May 21, 2023, my son and I stopped by Mcdonald's for a Sundae treat. I ran inside to order and make sure I will be served the treat exactly how we like it. I told the server to add more fudge under and over the ice cream for both orders. I paid $8.96 and waited patiently while I heard him tell the girl how I wanted my orders. I was served both Sundae...
Read full review of McDonald's
Management and customer service
Suddenly became homeless earlier this year. Every morning at 6a.m I would go to McDonald's for a coffee and muffin, charge my cell phone, get out my notebook, look for jobs and rentals , ask to use the washroom and then leave.
I looked forward to going there and my first impression was how friendly they are.
One day the manager was speaking to an employee behind me but I could hear them clear as day. What they said About me was shocking, and I immediately broke down in tears.got up and left.
The next morning I showed up again, as it was my turn to order . The girl at till said just a moment, she went and got the manager and again I heard them talk about me . He said to her ... Just take her money and tell her she can't eat here... I left in tears again and didn't return for over a month.
I would like to be treated the same as other customers. Including being allowed to use the washroom without them assuming your doing dope in it. They judge you at sight and tell u the washrooms are broken. It's a horrible feeling . I'd like someone to go into this location undercover and find out what's going on with management training staff to disrespect people whom are paying customers but may be homeless, or just look a bit rough.
Closing before business hours
McDonald’s on 7041 Parklane road, Columbia SC has a bad habit of turning away customers before closing hours. This has happened numerous of occasions, waiting in line at the drive through to get up to the window to be told they’re closed. I’d get if business is slow but when there’s a long line of customers and we’re being turned away tonight at 10:19! Like...
Read full review of McDonald'sCustomer service
I work customer service for over 23 years. Management and all. I door dash on the side which is still customer service. Today as I left my 8 hour job I decided to dash for an hour. First order McDonalds. I stood waiting for 30 minutes for this order to go less then a mile down the road as the lady waiting for Grub hub order was waiting to. Including the...
Read full review of McDonald'sSponsorship of Bubba Wallace
As a stockholder in your company, I want to know why a family oriented restaurant would continue to sponsor Bubba Wallace. He flipped the bird on live television during an interview. I’m sure it’s very expensive to sponsor a NASCAR racing team & he is an impediment to the family values that are associated with McDonalds. Please reconsider your sponsorship of him and find someone else who understands how to behave.
Desired outcome: Don’t sponsor Bubba Wallace any longer.
For one I ordered from DoorDash
I ordered a steak, egg and cheese bagel with extra onions and extra breakfast sauce. a mocha frappe with extra whip cream and caramel drizzle and two apple pies first apple pies were not in there when I got my order the mocha frappe was half full with no whip cream and no caramel drizzle and let me tell you about my steak egg and no cheese bagel. It was the driest bagel I had ever add, considering there was no sauce at all and no onions. so I am very disappointed and not only that when I went to call them, they hung up on me twice and then the woman when I got a hold of her was acting like she could not hear me and asked me if I was a worker there. I told her I informed her that I was not a worker that I was a customer with a complaint. She said she did not have time for this. Can you please call back later and hung up on me again
Desired outcome: Complete refund of my order or my order being remade for free
Drive thru/ manager
On 05/22/2023 I pulled in to McDonald’s 8301 W Greenfield Ave, West Allis, WI 53214 I sat in line 40 mins before I was allowed to place an order. There was a young lady taking orders and in the mist of her greeting me I couldn’t make out what she was saying so I ask her what did she say and she began to yell at me and other customers heard her yelling and...
Read full review of McDonald'sCrispy chicken deluxe meal
I purchased a crispy chicken deluxe medium meal from the Albion store in Brisbane at 6-45 pm 22/05/2023. I went thru the drive though to collect my meal. I received my meal and as I drove away I reached into the bag and the fry’s where cold.I am somewhat disappointed that this isn’t the first time that I have brought McDonald’s from this store and the meal...
Read full review of McDonald'sMcDonald's Reviews 0
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About McDonald's
With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.
McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.
In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.
McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.
Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".
4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:
- The specific location and time of your visit to McDonald's.
- The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
- Describe any transactions, including order numbers, receipts, or any other transactional evidence.
- Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
- Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.
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Overview of McDonald's complaint handling
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McDonald's Contacts
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McDonald's emailsmcdonalds.customercare@us.mcd.com100%Confidence score: 100%Support
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McDonald's address110 N Carpenter St., Chicago, Illinois, 60607, United States
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McDonald's social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMar 25, 2025 - View all McDonald's contacts
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