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McDonald's Complaints 2876

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J
2:29 pm EDT
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McDonald's driver from kuehne +nagal truck registration gj63 s v v wreckless driving

Tuesday 17/7/18 vehicle GJ 63 SV V was on the slip road at junction 10 on the m56 around 16, 30 I was in lane one and couldent move over as their was a Nissan navada in lane 2 along side of me, , the kuehne +nagal truck pulled off the slip road forcing myself into lane 2 forcing the Nissan into lane 3..[if another vehicle had been in lane three I dread to think what the mess would have been] I gave the kuehne + nagal vehicle the horn as I passed only to get the wanker sign and the middle finger..i slowed a bit he cought up I shouted across what was his problem, , he shouted back that I should have moved over..i told him I had right of way and to read the highway code, then their was some bad language..i laughed and moved on..he eventually cought up and on passing tried top push me over on to the hard shoulder..i slowed a bit and let him get away to which he took the m6 north again with some hand signs as I took the m6 south...if both myself and that Nissan driver had not been on the ball their could have been a bad or even fatal accident all because of this kuehne + nagal drivers stupidity on the 17/7/18 registration GJ63 S V V...the driver needs to be taken of the road before he kills some one as he don't seem to no the rules of the road

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R
5:40 am EDT

McDonald's drink

I purchased food and drink at the end of my meal I started drinking my soda pop and when I was finished I heard and felt something in the bottom of my cup. I started throwing up before I looked into the cup. Once I had a chance I noticed a black object which appeared to be the cap from the soda machine. I called I they said was sorry. I am sick to my stomach and this is not acceptable. Never asked if I was okay and the fact that my food didnt stay down I am upset. I normally eat at 5 am and this is when I noticed it. I dont get ice in my soda pop but I never paid attention to the bottom off the cup til the end.

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Update by Reese Peeps
Jul 17, 2018 5:42 am EDT

Its Columbus Ohio not Georgia

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M
12:03 am EDT

McDonald's horrible service!!

Mcdonald's- henderson ky
the wait time in the drive through was over 20 minutes just for one item! when i finally pulled up to get my order, i asked the guy at the window what was goin on why it took so long? he just shrugged his shoulders & said i don't know. I said well i waited in line for over 20 minutes i want to speak to the manager! after waiting another 5 minutes the guy come back to the window and said no offense but i don't think they care! i said what? he said they (the managers) said they were busy! what the heck! first off mcdonalds food is horrible anyway & if i didn't have pregnant daughter who crave their nasty food, i would not have even waited like i did! i will not ever be back! service is horrible & management/employees need an attitude adjustment!

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T
7:15 am EDT

McDonald's service

7/16/2018 & pretty much every day:
Today & frequently: the drive thru menu boards are frequently turned for the wrong menu time of day, mainly no breakfast menu showing.
Your outside sign never works properly or it not lit.
the drive thru is horribly slow, takes at least 20 min on avg if there are 6 cars in line. If they actually used the 2nd window where you pay, the line would prob go alot quicker.
Employees parking in main parking spots close to building that should be priority for customers. Lisa's? maroon & gray ford truck and the other girls Red/Black Ford Explorer.
Don't get me wrong, the girls take good care of me, but the service has really gone down hill, and the employees on the shift i normally go there haven't changed.
Last week, we there at 5:55 am. Car in front of me waiting, waiting, waiting, then finally someone came over intercom, told customer that they couldn't order because grill wasn't ready yet. She asked "but don't you open at 5:00am" and the employee said yes, and the customer replied by "i would think that is enough time to have things ready" and by pulling away. As i got up to the drive thru for my turn to order, the employee said "i'm sorry, there will be a 10 minute delay" so i said "no" and pulled away.
today 7/16/18, menus in drive thru turned wrong way again, waited, waited for 10 min, no one even answered. Backed out & back in just in case the car didn't activate the employee, still nothing. pulled around to first window, not open as usual, pulled to 2nd window - no one there and as i look in, no one behind the counter at all.
pulled around to go inside, still no one behind counter. 2 employees sitting in booth, another very thin girl getting a drink from the drink island, as i yell out "are you guys open today?" and she just nods as she is sucking on the straw for her bev that she just took, and walks away into the kitchen area. didn't even say anything, come to the counter or get someone that could assist me.
Eventually 2 people come to the counter, one says she was getting ice & didn't even hear me, the other says nothing. I told them i have been waiting outside for 10 min @ drive thru, so one asks the other about her headset, takes it & turns it on. Yes, they work much better if you turn them on! So, you are telling me since 5:00 am -6:00 am no one has been thru the drive thru? then the girl with the headset is singing away, quite loudly, prob trying to cheer me us because she prob can see how pissed off i am. All that does is annoy me more, hence the purpose of actually finally writing a complaint. and Lisa, who i think is a manager, no where to be found.
I know how it is with finding good help these days, and working short handed. But i see these morning people as key people as they have been there quite a while.

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Z
12:13 pm EDT

McDonald's restaurant closed

On Friday, July 13, 2018. I went to the 24 hour McDonald's on 3770 Grand Ave, Chino, CA 91710. I was waiting in the drive thru line from 12:10am to 12:35am waiting to get helped. There was no answer. Then I parked and got off my car. The door was locked. There was no sign saying they are closed for cleaning. Also there was no sign on the drive thru screen saying they are closed. That is very unprofessional. I am 8 months pregnant and I had a craving for McDonald's fries. I drove from my city in Pomona to the city of Chino but they were closed. Next time, please have a sign at least a hand written note stating you are closed for cleaning or whatever the matter is. I would really appreciate that.

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R
12:30 am EDT

McDonald's southwest chicken salad

Restaurant #27914, 29915 Woodrow Ln, Daphne, AL 36526 - 07/12/2018 3:07 PM- Ticket No. 1324 - KS# 13 - Order 24 - $6.55 with tax - Cash. Grilled Chicken South West Salad with Ranch dressing. Found the dressing splattered all over the salad instead of being on the side in a separate sachet, and the salad very stale. Pretty disgusting and absolutely revolting, could not be consumed at all. Purchased the same again from - Restaurant #6960, 1010 S Mckenzie St, Foley, AL 36535 - 07/12/2018 - KS# 13 - Order 66 - $6.81 with tax - Visa Credit 2271. Was fine and had that.

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7:42 pm EDT
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McDonald's employees

This isn't the first time we've had problems is this McDonald's for poor service, this time it was must worse we asked for 4 happy meals with 6 pice chicken nuggets and they didn't give us any barbecue so I went in and asked for some for each othe the happy meals and one of the employees kept saying that she gave us bbq she thought I was lying and she told me to bring the happy meals so I did and she started going through the box digging in like if she was mad. I told her we got no bbq and she said she was sure she put the bbq inside each box which she didn't it really upset me because she was basically calling us liars there's no need to lie

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6:26 pm EDT
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McDonald's employee

At store #33298 I ordered a double cheeseburger value meal. I know any order can be made a meal but she argues with me that it doesn't come as a meal, I informed her that they always do at the Belleville, Mi location. Again very rudly stated it doesn't come as a value meal and beratingly asked it I was going to order something or not. I was speaking with another employee about the matter and she started running off at the mouth. I asked her name she replied Shea what's yours! This woman is very rude unprofessional. I will never return to this location. And to add to insult the dinning area and rest room was extremely dirty.

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T
5:43 pm EDT

McDonald's service

I'm complaining because my kids love McDonald's and we're always going to the one on Timberlake or the one in rustburg just so happens that I had received 2 free large sandwich coupons so I went to the one on Timberlake o ordered the two large sandwiches and a chicken 3 small fries a large sweet tea and 2 Carmel frappes. first off the last asked me where's I get them then she said they expired I said well I just got an and showed her the date on the letter she said well I don't know what to tell you I can't just give you sandwiches I asked for a manager and she was rude as well I finally got the rest of my food and fries were cold she had an attitude while giving us our food and frappe was watery

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5:03 am EDT
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McDonald's staff ordering and mayonnaise

I ordered a buffalo last night and specifically said no bacon or ham in it they said sure I wasn't convinced that they would listen! As its happend many times before ! so i re told the lady at the the window paying for my order no bacon or ham she said no problems and i ordered a couple of packets of mayonnaise when i got home surprise it had bacon more than lettuce in it! Squeezing some mayonnaise on my children's burgers and it came out yellow thick paste that smelt like old car oil i have a video to prove. It was disgusting i took the burger back to them forgetting the mayonnaise they swapped them for other burgers but didn't nt ask about the mayonnaise as they didn't care! Wasn't happy at all as it waa my local mcdonalds store

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S
8:52 pm EDT
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McDonald's unsanitary actions I witnessed

I was with my family on Sunday July 8, 2018 around 2pm at the Mifflintown, PA McDonald's. We went inside used their restroom and went to the little computer system to order our meals for carry out because we were going to visit family. While standing at the counter waiting for our meals we had a clear view into the kitchen area. We witnessed an employee that had dropped something on the floor while making a sandwich. The employee had gloves on picked up the spill on the floor and throw it in the trash. However, the employee never left the food prep area to get a clean pair of gloves or even wash their hands. This is a very unsanitary act and is disgusting to see. There was no manager in sight to mention this to. My family has been in the restaurant business for many year and I have worked in a restaurant in the past. I am familiar with food prep and proper sanitation.

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5:16 pm EDT

McDonald's non service dog

I was at the Mcdonalds in Town Square inside Walmart Manchester mall York Pa round5pm. I placed my order 2 cheeseburgers ff soda n caramel frappe.There were 2 young ladies holding a puppy manager 2 other emoloyees came out to pet puppy 1 worker from rear of store held puppy.The girls then went to table n put puppy up on stool! I over heard their convo where 1 if them worked there.after they left I was told no caramel for frappe I asked for a refund (dont like mocha).I asked when it was ok to put a dog near a table n got jumped on by female counter worker she sais "not allowed to ask if its a service animal n ill wipe table off!" Manager asjed what probkem was I told him he even petted puppy n I knew the girls or at least 1 was an employee he didnt deny it He said he.will take care if it. Really. Oh the male coynter wirker got the caramel frim fhe back. Guess the female was to lazy! Never again. I go in thete at least 2x a week! If i worjed for the Pa Health Dept maybe it woyldve bee. Different!

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9:11 pm EDT
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McDonald's the cleanliness

Had a birthday party for granddaughter and the state of the restaurant was absolutely discusting!
Floor hadn't been swept, let alone mopped in months. The tiles where the coffee is made were meant to be cream colored but were dark brown almost black. The sliding glass door had a broken segment almost coming off the rails.
My son and daughter in law don't want to say anything but they spent a lot of money for the party and I think it should of been cleaned. Not sure if we will be going back!

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5:46 pm EDT
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McDonald's smoke house burger, waiting time and service

Thie service at McDonald's on Limonite and Hamner in Eastvale sucks. This is the only McDonald's near our neighborhood, and there is always an issue.Today I purchased two smokehouse burger meals, one single and one double. Why was I charged the same amount for both. The food was cold,
my drinks was not labeled. Food was messing from my order. It's a two lane drive thru, I watched 3 cars order before me and I was there first .

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9:19 pm EDT
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McDonald's service

No one seemed to want to take our order and several workers walking around behind the counter a lady with her purse that was getting off took it order Ten minutes to get order . They all just seemed to not care if they got orders out or not. definitely not the first time this has happened and I had stopped going for a while after the last compliant. went back this evening but I will not go back again.

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5:54 pm EDT

McDonald's credit card machine not working

I went to the store on Ward Blvd, Wilson NC 27893 and I sat there for 20 minutes before they told me my card did not work. So j went to the ATM got the cash and went back. When I went back I went inside and I found out the machine was broken. This was on July 2, 2018. I went back on July 6 and July 7th and the machine is still broken. I don't carry cash and have to travel across town to go to another McDonalds or go to another restaurant altogether. This is poor customer service. They are turning away customers. Let alone they are always out of something. Everytime I go there they are out of something.

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3:42 am EDT

McDonald's burgers and ice cream

First of all everytime we have went there after midnight an tried to order shakes, they always say there machine is not working, an tonight we went there after leaving the beach I had five kids with me an everyone of there burgers were with onions when we told them no onions. Didn't know this till we got home witch we live 25 min. Away. So the kids went hungry cause they would not eat them an my husband ordered a big Mac fries an soda the big Mac was so soggy

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8:25 pm EDT
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McDonald's service/ personnel

I am not a big eater so my order was simple.I ordered, after waiting about 5 min, just a hamburger and small fries. Listening to the other customers complaining i just stepped back and watched. After 10 more min i asked about my order to find out they gave it to someone else. I asked for the manager but she was busy because the drivethru was mixing up orders. I never recieved my change because they were out of pennies. When the manager came to counter she said what was the problem? Telling her i haven't recieved my order. Mind you just a hamburger and fry, to go! And that i was waiting also for my change, 4 cents. She asked for my reciept and i said i was never given one because i didnt get my change yet.Guessing we're at 25- 30 min she said 4 cents really and i said give me a nickel and i said 1 penny really. So i got my food and she threw a quarter at me and said keep the change! I handed the food back and said i want my money back and you can give the burger to one of the homeless hanging outside. Getting pretty loud i said this is the worst experience i ever had anywhere at anytime and walked out. So no food and no money. Truely a once in a lifetime. There were other customers complaining as well. mcdonalds is off my list of . sorry to say

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M
9:03 pm EDT

McDonald's 25%off first order through the app offer

I was on the website the other day and saw the 25% discount offer for the first order using the McDonald's mobile app so decided to download the app and use it. Got charged the full price. Queried it with the manager at the store who couldn't find the issue and said normally it is under the "offer section" but even he could see it wasn't there. He told me there was nothing he could do and to send an email on the app to have it rectified.

Even if it was my error, (Which it wasn't as it never showed up in the offer section), I can't believe that I wasn't even offered something as little as a "buy one get one free voucher" or a free small fries as good will. Surely a company of this size could afford to refund the 25% of a $30.55 order or at least offer something?
Below is their response:

Dear Michelle

Thank you for your email in regards to the 25% discount on your first order through our Mobile Ordering App.

Please be advised that in order to redeem the offer as part of a mobile order the customer needs to tap the offer listed under ‘my rewards' and & then select "apply to order". At the bottom of the order in the basket it will say "Offer will be applied when you place your order" and the order summary will display a discount if applied correctly.

If you are placing an order in store and wish to use the discount, to redeem the offer, you would need to tap the offer and then select "scan". This will display a barcode & offer code which can be scanned or entered at a kiosk in-store after pressing the ‘offer' button, or showing the code to a crew person at the counter, McCafe or Drive-Thru.

Please be advised this is the process for redeeming any of our MyMaccas Rewards.

We hope this clarifies the process in order to redeem your MyMaccas rewards offers.

Regards
Bec B
Customer Service Assistant Supervisor

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1:13 am EDT
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McDonald's incorrect product given

To whom it may concern

03/07/2018

Every morning on my way to work, I stop at McDonald's in Durban Road, Bellville to buy a cappuccino. For at least 5 mornings in a row, once I have driven off, I realize that they have given me coffee instead of a cappuccino - I don't even like plain coffee! Also, I have been paying for the cappuccino which is more expensive. This morning, I checked before driving off and, once again, I had been given coffee so went inside to change it. One can accept 1 mistake but not every morning! This is not acceptable and I am considering taking my business elsewhere! I trust that this matter will be dealt with accordingly. You may contact me on [protected]@gmail.com - I look forward to hearing from you.

Regards
Ashley

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About McDonald's

Screenshot McDonald's
McDonald's is a global fast-food chain that is known for its iconic golden arches and its delicious burgers, fries, and shakes. The company was founded in 1940 by Richard and Maurice McDonald in San Bernardino, California, and has since grown to become one of the largest and most recognizable brands in the world.

With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.

McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.

In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.

McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.

Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.
How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

Overview of McDonald's complaint handling

McDonald's reviews first appeared on Complaints Board on Oct 18, 2006. The latest review transaction. was posted on Dec 12, 2024. The latest complaint General Management was resolved on Feb 27, 2023. McDonald's has an average consumer rating of 2 stars from 2922 reviews. McDonald's has resolved 401 complaints.
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  1. McDonald's Contacts

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    14%
    Confidence score
    Switzerland
    +90 444 6262
    +90 444 6262
    Click up if you have successfully reached McDonald's by calling +90 444 6262 phone number 3 3 users reported that they have successfully reached McDonald's by calling +90 444 6262 phone number Click down if you have unsuccessfully reached McDonald's by calling +90 444 6262 phone number 3 3 users reported that they have UNsuccessfully reached McDonald's by calling +90 444 6262 phone number
    Turkey
    +86 400 920 0205
    +86 400 920 0205
    Click up if you have successfully reached McDonald's by calling +86 400 920 0205 phone number 2 2 users reported that they have successfully reached McDonald's by calling +86 400 920 0205 phone number Click down if you have unsuccessfully reached McDonald's by calling +86 400 920 0205 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +86 400 920 0205 phone number
    China
    +852 28 807 300
    +852 28 807 300
    Click up if you have successfully reached McDonald's by calling +852 28 807 300 phone number 3 3 users reported that they have successfully reached McDonald's by calling +852 28 807 300 phone number Click down if you have unsuccessfully reached McDonald's by calling +852 28 807 300 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +852 28 807 300 phone number
    Hong Kong
    +91 112 460 4047
    +91 112 460 4047
    Click up if you have successfully reached McDonald's by calling +91 112 460 4047 phone number 8 8 users reported that they have successfully reached McDonald's by calling +91 112 460 4047 phone number Click down if you have unsuccessfully reached McDonald's by calling +91 112 460 4047 phone number 7 7 users reported that they have UNsuccessfully reached McDonald's by calling +91 112 460 4047 phone number
    7%
    Confidence score
    India
    +63 28 635 490
    +63 28 635 490
    Click up if you have successfully reached McDonald's by calling +63 28 635 490 phone number 2 2 users reported that they have successfully reached McDonald's by calling +63 28 635 490 phone number Click down if you have unsuccessfully reached McDonald's by calling +63 28 635 490 phone number 15 15 users reported that they have UNsuccessfully reached McDonald's by calling +63 28 635 490 phone number
    Philippines
    +27 860 000 040
    +27 860 000 040
    Click up if you have successfully reached McDonald's by calling +27 860 000 040 phone number 4 4 users reported that they have successfully reached McDonald's by calling +27 860 000 040 phone number Click down if you have unsuccessfully reached McDonald's by calling +27 860 000 040 phone number 40 40 users reported that they have UNsuccessfully reached McDonald's by calling +27 860 000 040 phone number
    South Africa
    +66 26 964 900
    +66 26 964 900
    Click up if you have successfully reached McDonald's by calling +66 26 964 900 phone number 2 2 users reported that they have successfully reached McDonald's by calling +66 26 964 900 phone number Click down if you have unsuccessfully reached McDonald's by calling +66 26 964 900 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +66 26 964 900 phone number
    Thailand
    +1 (312) 291-9224
    +1 (312) 291-9224
    Click up if you have successfully reached McDonald's by calling +1 (312) 291-9224 phone number 0 0 users reported that they have successfully reached McDonald's by calling +1 (312) 291-9224 phone number Click down if you have unsuccessfully reached McDonald's by calling +1 (312) 291-9224 phone number 0 0 users reported that they have UNsuccessfully reached McDonald's by calling +1 (312) 291-9224 phone number
    United States
    8800 707 4499
    8800 707 4499
    Click up if you have successfully reached McDonald's by calling 8800 707 4499 phone number 25 25 users reported that they have successfully reached McDonald's by calling 8800 707 4499 phone number Click down if you have unsuccessfully reached McDonald's by calling 8800 707 4499 phone number 13 13 users reported that they have UNsuccessfully reached McDonald's by calling 8800 707 4499 phone number
    32%
    Confidence score
    Russia
    More phone numbers
  3. McDonald's emails
  4. McDonald's address
    110 N Carpenter St., Chicago, Illinois, 60607, United States
  5. McDonald's social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 12, 2024
  7. View all McDonald's contacts
McDonald's Category
McDonald's is ranked 1 among 60 companies in the Fast Food Chains category

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