McDonald's
Reviews and Complaints

I don't like the new color scheme of the restaurant. I also don't like the automated order. Walked out, wont use. I don't like that there weren't anyone that spoke English as a first language. Felt like I walked into a different country. Lost my business. Freddy's or Wendy's for us. You have gone away from the great memories we had of the restaurants when we were kids

I was in this restaurant this morning buying our breakfast, when I went to pay my bill I was told 'No we do not accept Scottish money!' Soooo after feeling totally embarrassed I had to pay with a card I was not planning on using today. Now Scottish money is Sterling! And Scotland is still part of the Uk! Your name is Scottish for goodness sake?
I have phoned a U.K. Number ([protected] )to complain and they were useless!
Please help get this sorted

I love to eat breakfast at Mcdonalds and at the same time enjoy watching the news on the TV that is provided at the McDonalds I frequent. However, there is a certain franchise who owns 3 of the restaurants I like to go to and rarely are the TVs ever on. I find this very disappointing and frustrating. This is an important part of my starting my day and being informed about what is going on in our country and the politics.
If the stores are going to put in TVs and pay for the service provider, then why don't they want their customers to be able to watch them. It is a cost to the company, and if they are turned off, the company is still charged for the service. I have even been told by the employees that "they don't know where the TV control(s) are. Aren't they responsible to know where this property is?
It used to be I could count on this service being available every day. If I find a restaurant where the TV is not working, or the employees or even the manager does not know how to turn it on, I now leave and go to another one under a different franchise. This is a big inconvenience to me and I feel completely unnecessary. I eat breakfast at Mcdonalds almost every day. So I am a regular customer. But I do expect excellence from this company and for them to care about their customers.
I have seen that whenever the TVs are on, there are more customers in the restaurant and they seem to be enjoying themselves. Who wants to eat in complete silence? Please provide a solution to this very annoying problem as soon as possible. I have issued previous complaints via telephone. Maybe this is a more effective way to submit my complaint. Thank you. Christene Martin

6/18/2018 5:34 pm. Order 56
1st order:
Qtr cheese meal
No american cheese
1 vanilla shake

Second order:
1 dbl qtr ch meal
1 chocolate shake.

Food we received:
1st order:
1 qtr lb w/cheese meal
1 vanilla shake

2nd order:
2 dbl cheeseburgers not double qtr lb w/cheese
1 chocolate shake

The two sandwiches were completely wrong. And this is not the first order rcvd wrong. This store consistently gets the order wrong / gives out cold dried out food.
Unfortunately, the only other close store is on a very heavy traffic route at meal time but also a casper's company store that has given out wrong orders.

I just returned from an extended trip to the east coast of fl and I enjoyed a hit, delicious and correct meal from mcdonald's everytime.

Wow! Now I'm impressed- I just got the RUDEST service ever at any McDonald's in the United States of America- right here in my own home town! Thank YOU MS MYRNA ! You take the prize for rudest McDonalds Employee I've ever come across! I will from here on out drive past THIS McDonalds to any other one in town! Thanks for starting my day off with a bang! You are obviously a very angry person- I feel Sooo sorry for you horrible customer service skills!👎 ( memphis tn 1610 Sycamore View Rd 38134)

A Manager in the day time that works at McDonald's is very rude to the customers and her staff I ordered my food and the worker taking my order must've been new but he asked for help and She told him it wasn't her job to help so another manager had to help and when My food finally came up she threw my food on the counter didn't even call my number and when I asked her for ketchup she just walked away I ordered a small fry, my fries were cold and a cheeseburger and a 6-piece nugget I asked for ranch and the sauce wasn't in the bag she tried to charge me 30 cents I told her I wasn't paying for a sauce that should come with nuggets anyway I'm not eating at this McDonald's again if this is how mcdonalds managers treat their customers.

Every time I go to this location in Waxahachie Texas I have a horrible experience with the employees. One day they were closed when were supposed to be open and last night was horrible service. They laughed and about 12 of them went to the window to look at me and my kids as we went through the drive thru. We were the only ones in the drive thru and they had probably 10 cars parked outside for the dining in. Took 5 minutes for them to answer the intercom, when placing my first order, they couldn't get what I was saying right . Plain cheeseburger. Then they all laughed and were extremely rude when we pulled up to the window. I matured enough to apologize for them not understanding me and she just nodded and stared me down when the other over 10 employees laughed and stared at us.

Hello,

I am writing a complaint about customer service in McDonald's Northolt.Today 16/06/18 I went there around 14.36 pm.The person who served my takeaway meal she was very rude.As a customer I think it's important to hear thank you from the service provider.Instead being nice she just push the drink towards me very roughly .Also sour cream was missing.I went home.After I realised something missing I again ran back to McDonald's.It is made me feel so upset.I don't mind if that time was busy restaurant.And she forgot to gave the sour cream.Only was few customers was in the counter.It was really unpleasant for me got such a poor customer service.I am not really worried about the missing item.I think McDonald's staffs needs to be more patient with customers.

I have since June 2017 trying to claim my UIF but the company failed to submit UI19 and Salary schedule to the labour department. I have been following up with them until my calls were no longer answered. The recent excompany has managed to foward all the documents to the labour department and I have not heared from the department either. Please assist.

Order # 78-14/06/2018-275009
Time of Order: 19:17
Delivery Time provided: 19:55
Actual Delivery Time: 20:34
Kuwait

Took 2 calls and the second one internally transferred to another, to sort out the reason for delay in delivery. All 3 times I had to narrate my name and completed address instead of pulling out the info from the database with my registered mobile number. The third Customer Service representative said someone from the store would call to explain the delay but it did not happen.

Hello,

My husband and I frequent the West Linn, Oregon McDonalds when we're returning from Portland, so after traveling almost 2, 000 miles, up since 3 a.m., and not having a decent meal, we stopped in. I take part fault. When I placed my order I asked for a lemonade. I was promptly told they didn't have any. Instead of asking me if I meant frozen or blended she said curtly no. When I went and chose a medium drink, she then asked me if I wanted a blended lemonade. I said yes. She then curtly announced that they would only be available for one more week. (This shocked me since it's only June 12.)

I'm not one to usually complain, but I feel I need to bring this to your attention. I felt the service was below par - meaning frankly we didn't feel welcome.

In addition to eating at McDonalds in the U.S., we've eaten at McDonalds in Turkey and France.

The other thing that I was deeply saddened was the horrible lack of cleanliness in the women's bathroom. Of the two stalls, one was unfit to enter and use.

On the 28th of May about 3.00 pm, my daughter went to McDonald's Frenchgate in Doncaster for a meal with a friend. After queing to get their food, my daughter went back to get some sauce then she and her friend decided to find seats upstairs, just a minute or two, not realising my daughter forgot to pick up her bag from the seat. And when she went back to get, was no longer there, she asked assistance from one of the staff if she had noticed a bag left on the seat and said, she has not seen any bag. While my daughter was looking for her bag around the premises, another group of girls said they've noticed a woman had just gone out carrying a bag exactly the same descriptions my daughter had told them. She quickly gone out of the building trying to find that woman in every possible places. She even asked assistance if she could speak to the manager, unfortunately, no manager came out to help. She rang the police and explain the incident but it's been over 3 weeks now and still no progress with the investigation as we are still waiting for the CCTV camera to be repaired. I know, there was a degree of negligence on my daughter's part but as a well known establishment, it is imperative for any establishment to have CCTV working in good condition for safety and security of every individual. As a parent and as a regular customer as we always utilise McDonald's all over the country and spent thousands, they don't ensure our security, they don't care at all. I am very very disappointed and very unhappy that no one taking this a very serious matter.

My daughter Bailey LaGrone was employed with McDonald's in Harrisonville Missouri. She quite tonight do to how she was treated by being called lazy do to the lack of properly trained on the job. Also not given proper break schedules. I tried to speak to the manager on duty who was rude and I wanted a complaint number. But she didnt know where it was located. So she stated the Gm manager wouldn't be in till Sat from 7-4. But this isnt the first time Bailey has to deal with this kind of treatment of being fust for lack of knowledge of her job when she just started and not being trained at McDonald's. How can she do her job or know what to do if the trainer isnt teaching the the trainer? Thanks for your time Mrs. Laura Lagrone. [protected].

Sat in your drive thru 6-12-18 at salina ks from 7:04pm til 7:22pm waiting on a baconmcdouble!
Why the hell do you even have those reserved stalls if you don't even use them?! Are your people too lazing to walk out there? Why do I have to wait for the car in front on me that has a special order?!
I will not be returning any mcdonalds in salina ks ever! And I will spread the word thru all social media!
Your service is the worst!

I purchased a Daily Double with No onions, Light Lettuce, and Xtra Mayo, Medium Fries (Well Done) and a Large Dollar Coke for my Fiance'. While her fries was Hot and fresh she began eating them on the way home and once we arrived home she began eating her burger and i stepped outside to go to the car and she then came outside to tell me that she needed to talk to me about her burger. She asked me to look at her burger and i examined it with an flashlight and i told her what it was.

Mcdonals store #12673
OK! I'm so mad about what just happen to me! Really dissapointed on how Mcdonals management treat guess at this establishment
After ordering my food around 9pm, and paying almost 25$ I never got my food delivered
I saw people order after me and got their food before I did. Clearly they forgot about my order. So manager comes up to us and tells us that the food was already giving out at a different time! Yelling at my wife because of her Mexican accent thinking she wouldn't understand and talk BADK

She made us feel like we wanted to eat for free or Robb them! [censored]

I told them to check cameras and see that we never got our food and she called us a liar and said she couldn't help us with our problem!

So I just got robbed 25$ dollars!

I will never go back to Mcdonals again

My son was given the wrong sandwich to begin with. Then while eating his sandwich he started feeling sick in his stomach. I noticed him peeling what looks like brunt plastic from under his sandwich. I asked him what is he doing and he said Dad this tastes funny. Looking closely it appears to be some kind of paper or plastic cooked into the bottom of the sandwich.
I immediately pickup my camera to document. I then called the complaint hotline where I was put on hold for 13 minutes. Now I reaching out by website

Outrageous that a McDonakds can raise there prices just because they are at a rest stop on I90. $9.97 for a Fillet-O-Fish meal! What happened to McDobalds caring about its customers? What if I was on a very limited budget with kids? I donate to Ronald McDinald House but guess if they are charging like this in other places they should have plenty of money. I will never stop there again and will make sure everyone I know that travels that way never used it either!

I am from India and was holidaying in Europe between 19th to 30th May. We had several meals at various McDonald outlets at Brussels, Amsterdam and in Paris. This is about one of our meals in Paris.

My two kids and I entered the outlet just outside the National Museum of National History in Paris (the one with palaeontology section) at quarter past three and I ordered a meal for ourselves. The server told me the amount is 13.95 Euros. I swiped my International traveller's Card (From Axis Bank) which I was regularly using for my payments including at various McDonald outlets previously.

The server told me the card had not worked. And asked me to swipe again. I thought perhaps i had run out of balance and so changed to my international debit card linked to my salary account in India (from HDFC bank), which again I had swiped multiple times since my holiday began on 19th in Europe.

The server then told me that this swipe failed too. I was very surprised. Just then I received two SMSs on my phone confirming that both Axis and HDFC acocunts have been debited 13.95 Euros each.

I told the server the same and showed him the messaged I have received. He said he is new and called his manager. In a few minutes a short black lady arrived, who told me that my transactions were declined and that I will need to pay by cash. She said sometimes they have problems with international cards. I showed her the messages from my banks and the multiple previous transactions, but to no avail.

She was speaking very rudely and told me it is not her problem. I was feeling humiliated with my kids around who were hungry as it was 15:20 by now and we were looking for lunch. She gave me two slips showing transaction failed and asked me to leave.

I checked with my bankers here is there was a mistake. They told me 'NO'. My account statements form both banks reflect the respective debits, i.e. a total of 27.9 Euros.

In the strongest possible manner, I would like to report the humiliation and the fraudulent practice of this Manager and the server. I got duped and was disrespected. I must say all other McDoland outlets I visit, my family and I am treated with respect.

Attaching all the proofs.

She was dressed as a manager but did not have a name tag on nor would she tell me her name. I was a bystander and not in anyway connected to the incident. However while in there a Mexican who had poor English was in front of me the casher worked really good at understanding his order but after they called out a number a few times i spoke up and informed her that the gentleman probably could not understand ber and it may be his food. She acted agravated and handed it off to another staff member to go look at his number. The staff member was in no way stressed about checking however while she was over with him looking the manager very loudly made the statment " so what just because he cant speak our language he expects us to serve him. Thats not my problem " and continues on with how he was not welcomed untill he could speak. I am not Mexican however the fact that just because he was a different race she did not give him any respect in regards to helping her paying customer receive his order so i felt obligated to help him. I am in no way Hispanic nor do i know any other languages but i would be mortified had i been treated like that. She would then turn around and give other people extra frys or a drink for there wait do to the oh so time consuming task of haveing to ask someone else to look at his number. She was a heavy set African american in a blue jean color button up with a half hanging off bowtie. This was at 2:30 on june 11th. I could not live with myself knowing she was not in anyway stopped or at least talked to about racist comments or actions.