McDonald's
Reviews and Complaints

I am from India and was holidaying in Europe between 19th to 30th May. We had several meals at various McDonald outlets at Brussels, Amsterdam and in Paris. This is about one of our meals in Paris.

My two kids and I entered the outlet just outside the National Museum of National History in Paris (the one with palaeontology section) at quarter past three and I ordered a meal for ourselves. The server told me the amount is 13.95 Euros. I swiped my International traveller's Card (From Axis Bank) which I was regularly using for my payments including at various McDonald outlets previously.

The server told me the card had not worked. And asked me to swipe again. I thought perhaps i had run out of balance and so changed to my international debit card linked to my salary account in India (from HDFC bank), which again I had swiped multiple times since my holiday began on 19th in Europe.

The server then told me that this swipe failed too. I was very surprised. Just then I received two SMSs on my phone confirming that both Axis and HDFC acocunts have been debited 13.95 Euros each.

I told the server the same and showed him the messaged I have received. He said he is new and called his manager. In a few minutes a short black lady arrived, who told me that my transactions were declined and that I will need to pay by cash. She said sometimes they have problems with international cards. I showed her the messages from my banks and the multiple previous transactions, but to no avail.

She was speaking very rudely and told me it is not her problem. I was feeling humiliated with my kids around who were hungry as it was 15:20 by now and we were looking for lunch. She gave me two slips showing transaction failed and asked me to leave.

I checked with my bankers here is there was a mistake. They told me 'NO'. My account statements form both banks reflect the respective debits, i.e. a total of 27.9 Euros.

In the strongest possible manner, I would like to report the humiliation and the fraudulent practice of this Manager and the server. I got duped and was disrespected. I must say all other McDoland outlets I visit, my family and I am treated with respect.

Attaching all the proofs.

She was dressed as a manager but did not have a name tag on nor would she tell me her name. I was a bystander and not in anyway connected to the incident. However while in there a Mexican who had poor English was in front of me the casher worked really good at understanding his order but after they called out a number a few times i spoke up and informed her that the gentleman probably could not understand ber and it may be his food. She acted agravated and handed it off to another staff member to go look at his number. The staff member was in no way stressed about checking however while she was over with him looking the manager very loudly made the statment " so what just because he cant speak our language he expects us to serve him. Thats not my problem " and continues on with how he was not welcomed untill he could speak. I am not Mexican however the fact that just because he was a different race she did not give him any respect in regards to helping her paying customer receive his order so i felt obligated to help him. I am in no way Hispanic nor do i know any other languages but i would be mortified had i been treated like that. She would then turn around and give other people extra frys or a drink for there wait do to the oh so time consuming task of haveing to ask someone else to look at his number. She was a heavy set African american in a blue jean color button up with a half hanging off bowtie. This was at 2:30 on june 11th. I could not live with myself knowing she was not in anyway stopped or at least talked to about racist comments or actions.

I visited McDonalds on Marlborough St., Nassau Bahamas today June 10, 2018, as I do once every few weeks. I took my children for breakfast and ordered two orders of hotcakes, an orange juice, an egg mcmuffin meal with coffee, a chicken mcgriddle and an egg mcmuffin. My order was taken at 09:39 according to the receipt. My order number was #134. While I was waiting with my children I can't stop to tell you how many times I heard the people who were preparing the orders call out many numbers and eventually nobody would pick up the order. I mean nobody! In the mean time I could not stop thinking of what a customer next to me said, he said that he had been waiting for his order for an hour! I came to the conclusion that they (the servers) must not be paying attention to the orders they are handing out and keep making the same orders or as this is what it appears to be. They must have ben doing something really wrong. Yes, I'm sure you will give me an excuse and say that I don't know what is going on but, when you wait for 44 minutes, yes "forty four" minutes for your order to be given, I do not believe that I am wrong! If you go to the videos and watch for my order number you better believe it, it is handed to me 44 minutes later! I waited patiently with my children. I did not disappear for a second and I paid great attention for my number to be called. By far this was the worst waiting experience I have had from this location, not to mention that the other times were bad but not as bad as this time. McDonalds you have dropped the balls and cannot seem to pick them up in Nassau. I know you all know about it, but somebody or some of you are just turning around and not doing a single thing about it. I'm sure you just brush it off since everyone else (all other McDonalds restaurants) are doing sooo well. Yeah who cares, right! Way to go team players. Yeah, don't look at us. We are far on an island and nobody cares!
Thanks for nothing team players!

I waited in this long line forgot to get a Carmel frappuccino when I went to the pick up window and asked her to add it she seemed frustrated irritated and was like you need to go park on the side and waite fo add it because she doesn't have a register when I asked if she can walk twenty steps behind her or push the button on her walkie talkie to have it added she said no and she was going to call the cops are you serious it seems like fast food places are so quick to throw I'll call the cops all the just to add a item and she didn't even want to tell me her name the only thing I have it the address 1935 Tully rd san jose ca 95122 and ks#13 order number 86 06/9/18 8:04p.m. she said she was the manager hopefully someone will teach her to treat customers with respect and to call the cops when there is really a emergency they dont have time for kid games

The employees were playing around too much there was no manager there this was at 9:45pm.
They were really rude and I order a hot fudge sundae and they gave it to me plain and I told them where the chocolate and they just put regular chocolate and gave it to me like that.. they was laughing too much and messed up the rest of my order.. the employee was acting like he didn't hear what I was saying so I had to keep repeating myself to him..

McDonald's drive thru is becoming too slow in the afternoons. The workers there tend to be talking with each other and their shift leaders are part of it as well. Orders shouldn't be taking so long to make. Just a couple days ago it took up to 20 mins for the car in front of me to get 1 kids meal. Just 1 kids meal and that shouldn't be taking up 20 mins. Their employees should get their act together because fast food is meant to be fast. On another note, your cooks need to start making their food better. I'm always get sloppy burgers or my sandwiches look as if someone has sat on my burger. Please fix this big issue or I'll have to look for another restaurant for my meals.

In Independence, MO on Hwy 291, I ordered a 1/4 lb. w/cheese with a large Dr. Pepper around 10:30pm. The service was quick, and the food was warm. As I was eating it, I almost choked on a large piece of plastic. It's like one from sliced cheese. I think that maybe, it would be a great idea to upgrade/remind people of food safety. Luckily, I coughed the plastic before anything bad happened.

My husband has enjoyed McCafe coffee for several years. Unfortunately lately he has been experiencing problems with the coffee pods. The pods develop holes while brewing causing coffee grounds to go into the coffee cup. I have attached a photo for your reference.
I look forward to hearing from you regarding this quality control issue.
Thank you,
Terry MacDonald
[protected]@shaw.ca

I went to the drive-through at the McDonald's located on 70 West center road Manchester CT. When I got my food home my quarter pounder with cheese was red in the middle. I proceeded to call the McDonald's location to speak with the manager just for him to tell me that that was an acceptable Burger because the new grills that they have does not fully cook the burgers there for all of the burgers are pink in the middle. I then proceeded to tell him that I never received a McDonald's burger that wasn't fully cooked and that this Burger is totally unacceptable. He did not proceed to apologize and/or offer me another burger or my money back at all.

I don't care if you're spending $40 or $4. When you wait in line for longer than you probably should have (no one in line but you and one other car), then pull up to the window to get your food. Its rushed out to you (literally like "here's your food now go!" kind of rush) and you look in your bag to find both fries ordered, just dumped in the bag! Only (if i'm lucky, probably 3 whole fries) a very, very few were still in the fry sack. So, I went back in to address this because again, they were not busy. The manager asked "what size". I could have lied, but why, I told him small. He acted like such a pompas [censored] putting a fry inside a new bag. So I grabbed the bag, left. I then called them back, and oh yeah, he was a pompas [censored] again. I will never eat at this mcdonald's again. I've already taken it to social media. So my thing to whoever... You want to give service with a smile?.? Well someone needs to teach the workers on a friday night at the mcdonald's on sweitzer st in greenville ohio a thing or 10 about customer service. I work with mrdd. And this food was for my client. And he deserves that excellent customer service and food as anyone else does! Period.
Have a fantastic evening!

While in San Marcos, Texas, picking my son up for summer vacation, I purchased the worst McDonalds meals in my entire life. The food was clearly old, dry and cold. The Fries were also cold. My son always eats his meal ... not today! One bite and it was put back in the bag. As for my meal, it was the same way. We had to stop at Whataburger and buy more food due to hunger. We had a 5 hour drive ahead of us. We want reimbursement or gift cards in lieu of our bad experience and expense.

I ordered a 4 piece chicken tenders and they were absolutely disgusting. They are not real meat! Chewing the first bite I could tell they were all fillers. I tore the others apart and they were the same way, gross. Your company should be embarrassed to serve those and pass them off as real meat vs the nuggets and they are so expensive. I will never order them again. I guess I will be going to chick fila from now on, where they serve real chicken pieces.

Went to Mc'Donald Drive Thru BHP Taman Melawati, Malaysia on 26 May 2018. As it is almost break fasting time around 5.30 pm, there was a long Que. I waited for almost 1 hour, once I arrived at the ordering machine I ordered for Ayam Goreng Mcd. However, the order taker simply replied to me, "No Ayam". OMGGGGGGG... if the product is unavailable at the time why don't you remove the item from the ads/banner? Put not available sign laaaaaaaaaaa... do you think my car is fueled by plain water is it.
Call me as soon and explain!
[protected]

On 6/4 @3:27p we went to the drive thru at McDonald's restaurant #583 in Pa to get a happy meal hamburger. We went home, my 5&1/2 year old daughter ate her burger 3/4 done and drank her milk. At 430p, I went to check on how much she ate, I opened the burger and found small white things on the meat, and said OMG! These are maggots! We were on our way to Sesame Place. So later I went to the store @905p to report but the shift manager Shanae said these little white things are part of the buns. Another employee came out and said these are maybe the dehydrated onions. They showed me the dehydrated onions and some felt on the floor. Another employee Gory with the broom looked on the floor and said to me: "Do you want me to sweep those maggots for you?" I was mad and shocked at the attitude of the staffs. They didn't take the matter seriously, lack of concern, a few of them laughed at me and gave me a hard time. So I called the cops to report the incident. The cops took my information, gave me a police report number and recommended me to also contact corporate. My 5&1/2 year old daughter complained of having stomachache and this concerned me.
I sincerely request corporate to investigate this incident and treat this as an urgency to ensure their food is safe to eat.
Please get back to me. I let the store make a copy of the receipt, looked at the yucky pictures with the maggots on the burgers and looked at the food left over I brought back for them to see.

I went to mcdonalds in mancelona mi and here we go again food is not right not missing but lets see I don't know if they think its a joke but its bit the first time it has happenes! Ordered sausage mcgriddle and low and behold no sausage! When you say sausage mcgriddle please remember the sausage! I'm getting fed up and when you take it back in and they either laugh at you or get a attitude! Its really disappointing!

Hello today at 7:08 my husband ordered several items off of the McDonald's menu with no onions. When he arrived him and I handed out the food to my family I began to break out in hives. I am highly allergic to onions and when my husband inspected the food, he found onions on the McDouble which happened to be my burger of choice. We attempted to call the McDonalds with no answer multiple times. We actually went up to the McDonald's to exchange them and the cashier exchanged them. While waiting for them to be exchanged we overheard the workers saying "I don't give [censored] is their allergic let the b***h die" I love McDonald's but after hearing this I wish to no longer purchase items from this particular McDonald's because I don't want to die if they are so careless and rude about my life. I have my receipt and pictures
Of the burger with the onions clearly on the burger. The burger wrapper even has a no onions receipt attached to it.

On June 4, 2018 at approximately 2:52 p.m. I went to the McDonald's #112336 located at 1000 Mack Ave Detroit, Mi 48207. I pull into the outside lane of the drive-in window to place my order. While waiting for someone to take my order, I watched 4 cars in the inside lane place their order and pulled up to pay. When the next customer began to place their order I pulled up to the window and asked if that lane was closed. The clerk replied no, I take your order. I ordered 4 apple pies and a large sweet tea, paid for it and pull to the next window. The young women asked me did I want cherry pies. I answered, No I ordered apple. She asked did I want cherry and I said no apple. She said it would be a 12 minute wait. I said ok and she asked my to pull to the drive thu wait area across the parking lot. This happen at 2:56 p.m

I sat, watched and waited until 3:22 p.m. So I pulled around and went inside and asked for a manager. After 4 more minutes, I was asked if I had been helped I asked for the manager again and I was told they were busy. I said really! to busy to speak with a customer! Shortly after that a unidentified young women came to the register where I was standing and ask what was the problem? I told her that I have been waiting for over 1/2 hour for apple pies. She said they just came up! I replied so no one could have came to tell me. I stayed she could have asked one of the employees going home to give me a message. She the apologized and offered me 6 apple pies. I said no I just want my money back and this is poor business no matter how busy you may be. I got a refund and left.

This is the first and last time ill ever purcharge a quarter pounder, i didnt think much of it but when i put the burger down to get a sip of my drink i noticed the burger is pink! I cant stand half cooked meat, i need it to be fully cooked no matter what it is. This is disgusting, not only did i waste $5 on this not fully cooked burger but now i have a chance of getting food poisoning, I did purchase two of the same burgers but no way am i touching the other one so i wasted a total of $10 and some change.

My husband and I attended the mcdonalds in Sacramento California located on manlove and Folsom blvd on June 3rd 2018 we ordered two large strawberry banana smoothies were told out of that flavor the employee stated she has mango pineapple I said have ok we will take
That we paid them waited twenty mins to get our drinks they opened the window and handed us our drinks both half filled employee stated sorry we are out of mango u to got what was left do u still want it I said no I paid for a large I want what I paid for then left I'm
Very unhappy never going back to that McDonald's

I'm at the McDonald's on hwy 81 in Anderson SC. As of right now, it's 4:30 pm and I'm the only patron in the restaurant. Every table but one is filthy. There's no ketchup in the dispenser. Cup tops are everywhere.
I'm not one to complain, but the situation is the same ever time I come in. I meet my parents at this McDonald's every Sunday to pick up my daughter. I order now because I don't want to sit in the facility and not eat. It's absolutely disgusting