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1.6 46 Reviews 2876 Complaints
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McDonald's Complaints 2876

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K
11:21 am EDT

McDonald's entire visit

I went to the mcdonald's #3964 on florida blvd in denham springs, louisiana. Upon arriving, my order was taken, I paid and pulled to the second window to receive my food. The lady at the window tells me to pull up and wait. Fifteen minutes later, a lady comes out and brings me a sausage biscuit. My order was missing an extra hashbrown, and two large sized #9's. Another ten minutes go by, and I finally get my food, which is still missing the extra hashbrown. I leave because I didn't want to wait another 15 minutes for one hashbrown! After I get home and start eating, I take a bite out of my steak and cheese bagel to find a plastic wrapping that came from a piece of sliced cheese. Something needs to be done. This is a huge choking hazard. I do have a picture of it still in the middle of the bagel. This infuriates me because I pay money for something and expect to get it without worrying about someone in my family possibly choking on mcdonald's food.

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T
11:12 am EDT
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McDonald's service

I went through the drive this morning (6-3-2018) and order a sauage egg & cheese mcgriddle, a large black coffee and a large hot mocha. When I got to the first window I was told that they had forgotten that the hot mocha machine was broken. This is now twice this has happened at the store. I go to this store because it is closest to where I live. This will be my last trip to this facility and possibly mcdonald's in general. This is absolutely the worst mcdonald's in the knoxville, tn area. Virtually ever order trough the drive-thru is screwed up. I don't know if this is a corporate or franchise store, but either way it is poorly operated. Will I am venting with this complaint, I fully expect that no attention will be paid to the complaint.in case their is any concern on mcdonald's part, the mcdonald's store I am taking about is store #7260, located at 11205 kingston pike, farragut, tennessee, 37934. The ticket indicates the following: ks #13, 6/03/2018, 11:23a.M., order c2. Again, this is the worst store in the knoxville/farraut, tennessee area.

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J
8:59 am EDT

McDonald's food availability

Today was an early morning for us. Up at 5:00am to leave the house by 6:00am to have my daughter to her softball tournament that was an hour away. There was no time to make something to eat before leaving the house. Over the summer months during softball season these mornings are more frequent.

My concern is that McDonald's provides breakfast all day as a convenience however, not everyone enjoys breakfast food. I feel those that like the lunch menu items at anytime of the day are being overlooked and inconvenienced. I have been to 1 McDonald's that served lunch and breakfast all day in Sandusky, Ohio. It was a pleasant experience for my family who doesn't like breakfast food items.

I feel that McDonald's as a whole needs to revisit this subject and consider offering both lunch and breakfast throughout the whole day as a convenience to everyone. Maybe assess the geographical area and see what type of events take place. In Warren, Ohio, where the most current situation happened, it's more of a rural area with campgrounds and softball/baseball fields for all day tournaments that begin early in the morning. It would be beneficial to offer both menus all day to accommodate those that are away from home for a long duration of time.

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L
11:18 pm EDT
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McDonald's customer service

We pulled up to McDonald's to get a big mac. It was my first big mac so I was excited. So we processed to order the big mac. We pulled up to the 1st window to pay and we asked her does she like big macs. After she answered the questions we went to the 2nd to get the burgers and asked the lady the same question. We were also recording my reaction to the big mac. So we went home to eat but when we opened the bag it was quarter pounders. So we had to waste gas to go back up there and they told us to go to the 1st window. The lady at the 1st window was nice about it and she was going to let use have the quarter pounder and give use the big mac, we were satisfied. Yet again we went to the 2nd window to get the burgers. The manager was there and she asked for the burgers the other lady told us we could have. She then throws them away. My dad got upset and debated on how they should of gave use the burgers because they messed up the order and made us waste our gas that could've got me to school. Overall the manager was rude and and disrespectful.

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M
7:20 pm EDT
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McDonald's service

We are the couple that never complains, writes it off to someone having a bad day. We like to compliment employees to managers since they often hear the bad!
TODAY however was THE WORST I've ever seen.
Store#12268 in Tupelo MS
MGR Alex was doing his best to make the work but they were ALL rude, disrespectful & could careless of you got your order or not. He had to get mad for them to work and cook...this place needs ALL new employees other than the nice young man I charge today. Not to mention it was nasty everywhere!

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S
10:47 am EDT

McDonald's drive thru service

My grandson and I stopped for lunch at a local McDonalds. We ordered in the drive thru at 11:02 am on a Saturday morning and were asked to pull into a parking space to wait for our order. After waiting for almost 25 minutes and watching other cars arriving after us receive their orders, I went in and asked about our order. The manager could not find our order and had to have it remade. I waited inside and they brought it to me on a tray! I told them it was to go, so they had to bag it. There was no apology from the manager or any other employee for my wait or for losing my order. As a former employee of a McDonalds restaurant many years ago, I'm saddened at the lack of accountability and customer service at this McDonalds. 😢
Sincerely,
Shari Chinevere

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P
12:12 am EDT

McDonald's food

Ordered a big Mac meal with fries and 20 PC nugget. Waited in line for at least 45 minutes while the one person was running the drive-thru window by the time we got up to the drive-thru window window the managers explanation was that they were having your issues or money issues with their cash but we paid exact change for a ticket so I'm not sure why we had to wait that long if they would have taken our money we would have just left but because they took our money as soon as we got to the window. We then proceeded to wait to get the rest of our food which should have already been cooked priors she was pulling up to the window because of the wait time I was just disappointed with the customer service and general overall experience that evening so I thought that I had to tell somebody

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M
2:55 pm EDT
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McDonald's quarter pounder meat not fully cooked and worker and manager arguing.

I was at the mc Donald at 3532 seven ave. Metairie, la [protected]. I walk in to place order and had to wait while workers are looking at me. Manager came from sitting at a table to take my order. After taking order one of the workers and manager was arguing back and forth while customers are standing there. There was no respect on either part. I feel what ever was going on should have been taking care of behind closed doors not in front of customers and other workers. They also chimed in after manager walked away mocking the manager about what she was saying. This behavior is ridiculous to occur at a business like this.
Another issue I have is I ordered a quarter pounder meal and when I bit into sandwich I noticed that the meat was not fully cooked n had some pink in it. I didn't bring it to counter to complain because of being afraid of what would happen if I did so just threw it away. This is a very serious issue and should be addressed as soon as possible before someone gets sick. Thank you for your time and hope these issues are address in a timely matter.

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N
9:32 am EDT

McDonald's chicken nuggets double cheeseburger

I went to the local McDonald's last night i ordered 20 peice chicken nuggets with a basket lf fries 2 double cheeseburgers and 2 bacon doubles .. I live 5 minutes away when I got home everything was ice cold and the chicken nuggets tasted like they were 10 years old . also my double cheeseburgers had sliver onions on them.. My whole order was disgusting

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J
10:02 pm EDT
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McDonald's drive thru service and management

I went through the drive thru at the Mcdonalds at 5201 S Louise Ave in Sioux Falls, SD. I ordered 22 dollars worth of food for my kids because I had gotten called into work and Mcdonalds was on the way home. So the drive thru person shoved all my food into one small bag. When I got home I went to pick up the bag and the bag ripped and the food fell all over the drive way. I called the store and they offered to remake the food I told them I did not have time to go back for food because I had to get to work. I asked about a refund because the food cost over 20 dollars. I said I did not get off work until 9, they said that was fine I could come in then and get a refund.
When I got there the manager said that he could not give me a refund only coupons. I told him I was told I could get a refund, he said that was the best he could do. I told him I asked for a refund not coupons. I asked for a number I could call and talk to someone. He gave me a number, so when I got home to call it, the number went to a fax machine so I could not talk to anyone. Maybe he doesn't think that 22 dollars is a lot but to some people it is. I was very upset with the way I was treated and will never go back to that McDonalds again.

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N
11:13 am EDT

McDonald's service and not healthy environment

Wednesday around 6:57 I was at Macdonald waiting for order, than I see the girl by food not covering her hair showing other coworker highlight, playing with hair .and when I ask her to cover her hair the other coworker stated talking and said she s the manger and she knew what she's doing.also the trainer manager she was talking very bad after she drop the apple pie at the floor and put it back to customer order, broken box
I feel very said because I have to stop my son to eat something he's enjoyed to eat because of attitude this coworkers and dirty environment.
I'm a customer, to spend 19.50 dollar for food and to get nasty attitude, think how many customer u loosing every day for that .

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I
10:22 pm EDT

McDonald's a 20 minute wait for food at a fast food restaurant?

Cars piled up, no communication from inside, literally 20 minutes in line! Finally went to the window, manager, came over..We asked what the hold up was, he said we're waiting, we said ... for what? he snapped for food, turned around and walked off. Took another 5 minutes to get our food, should have cancelled but figured even that would have been a freakin hour wait! This happened at 9pm at night too!

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K
7:19 am EDT

McDonald's fast food / mcdonalds

I went through dive thru in Moreland Georgia yesterday. I ordered a sausage egg McMuffin and hash browns. No egg on McMuffin when I opened it at work. Also, hash browns greasy and cold. Staff was slow and rude.
I live close by and went thru again today to try, thinking it was a one time deal. Well, I was wrong. Got to work again today, ordered the same thing this time with a diet coke. It was worse. Again no egg on Sausage egg McMuffin which was cold. the sausage looked like it was from yesterday. The hash brown again greasy, but gray looking inside and cold. It looked like it had been cooked earlier then re fried in grease. Even the diet coke was flat. So, this constituted a complaint.
Kerri Curlee

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N
6:32 pm EDT
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McDonald's unauthorized credit card charges

I went to the McDonalds at 2401 63rd street on May 28th and placed an order on the mobile app using the Buy One Mccafe beverage, get one free. I never received a paper receipt and was told to pull to the second window where I received my two Mocha frappe's. Later in the day I checked my digital receipt in my email and saw I was charged for a bacon, egg, and cheese bagel which I never ordered. When I called and talked with the manager I was told I had to have a paper receipt in order to be reimbursed or else he couldn't help. So I was hoping to somehow be reimbursed using this email receipt that I will attach. Thank you for your time.

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D
5:20 pm EDT
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McDonald's manager Casper

Went in to a Tampa Florida McDonald's on 56th n sligh the worse experience ever with management they all sucks and the one with the big big phone hanging off the side of her waste hip.. not perfessional at all they need to train her more respect on customer service.. not to answer the phone while dealing with customers so rude! The guy was cleaning when the line was 6 people packed I asked her for her name she gave me a fake name I ask jayla and she said her name was tt.. you guys need to train her or lead her out the back or front door. She gave me my order everything was cold after 16 minutes if waiting. who's her boss? Who gives her permission to treat people like this I will never go back in my living life! Poor C's!

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P
4:49 pm EDT

McDonald's very dirty and unsanitary restaurant

Went the McDonald's in New Prague, Minnesota for lunch today. The restaurant is located in a Super America store. The manager on duty, you have to give her credit she did everything, but none of her staff were doing anything, not cleaning, taking orders or making sandwiches. So many mistakes. I am surprised that the McDonald's in New Prague is even open, the very young staff don't even want to work. So lazy.

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L
2:47 pm EDT
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McDonald's inventory

Yesterday, Sunday my husband and i went to McDonald's corner Tatum Blvd and cave creek rd zip code 85331. There's was for iced tea or salt. There were maybe 15 fries in a large fry. Went back around drive thru cause can't go into restaurant die to renovation. Was told "Yeah the others weren't ready" not I'm sorry for your inconvenience. Then stupid us went back today for mocha frappes. No straws. My suggestion is close till someone can manage or put sign up order at your own risk cause we don't have adequate management.

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10:51 pm EDT
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McDonald's never got my last paycheck

I have quit my job friday after my shift had ended on 5/18/2018 and I havent received my last check with the store manager... I am a former employee at mcd on augusta rd and would like it if I had my check asap... I had work from 5/13/18-5/18/18... And I have the right to get my last check and will not leave till I get my check... I have waited a whole week for it and not one bit have I got my check and I am pretty darn upset and would like my money please...

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K
5:47 pm EDT

McDonald's no receipt provided

I just purchased food from McDonalds on Doc Dr. In West Chester, Ohio 45069. I requested a receipt and they refused to provide a receipt because the machine was jammed and they didn't have time to fix it. THIS IS POOR CUSTOMER SERVICE! I asked for a receipt and the employee just said "It's broke, there's nothing I can do." This gives off the wrong image by the employee stating that there's nothing they can do. There's multiple things that can be done in this situation. You could apologize for not being able to provide the guest with a receipt, although that doesn't fix the situation it lets the guest know that you value their complaint rather than just tossing it aside and saying there's nothing that can be done. Secondly, you can personally write the total for each of the items purchased, this is a simple solution but probably not suggested out of laziness. Third, you could call someone who would know how to fix the printer, just saying that there's nothing that can be done is just pure laziness. A customer should not be denied a receipt for a purchase. I WANT MY RECEIPT!

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H
11:12 am EDT

McDonald's slow service

The mcdonalds in wellsville ny 14895 has been recently remodeled and as a member of the local community I as well as many many others had hoped this also meant an improvement with service also. Hah! Instead the service has gotten much much worse. They have by far the slowest drive through of any "fast" food chain I have ever been to. I am not saying this because of 1 or 2 or even a few times the service was so slow but instead it actually has been the norm of that one individual mcdonalds. I love mcds. Always have and always will, but when I am in wellsville ny, I most reluctantly choose to go just 3 doors down to burger king. I am not looking to get anyone in trouble but could someone please please please do or say something to improve this extremely poor service!?

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About McDonald's

Screenshot McDonald's
McDonald's is a global fast-food chain that is known for its iconic golden arches and its delicious burgers, fries, and shakes. The company was founded in 1940 by Richard and Maurice McDonald in San Bernardino, California, and has since grown to become one of the largest and most recognizable brands in the world.

With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.

McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.

In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.

McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.

Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.
How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

Overview of McDonald's complaint handling

McDonald's reviews first appeared on Complaints Board on Oct 18, 2006. The latest review transaction. was posted on Dec 12, 2024. The latest complaint General Management was resolved on Feb 27, 2023. McDonald's has an average consumer rating of 2 stars from 2922 reviews. McDonald's has resolved 401 complaints.
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  1. McDonald's Contacts

  2. McDonald's phone numbers
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    23%
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    United States
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    4%
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    94%
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    14%
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    7%
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    +27 860 000 040
    +27 860 000 040
    Click up if you have successfully reached McDonald's by calling +27 860 000 040 phone number 4 4 users reported that they have successfully reached McDonald's by calling +27 860 000 040 phone number Click down if you have unsuccessfully reached McDonald's by calling +27 860 000 040 phone number 40 40 users reported that they have UNsuccessfully reached McDonald's by calling +27 860 000 040 phone number
    South Africa
    +66 26 964 900
    +66 26 964 900
    Click up if you have successfully reached McDonald's by calling +66 26 964 900 phone number 2 2 users reported that they have successfully reached McDonald's by calling +66 26 964 900 phone number Click down if you have unsuccessfully reached McDonald's by calling +66 26 964 900 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +66 26 964 900 phone number
    Thailand
    +1 (312) 291-9224
    +1 (312) 291-9224
    Click up if you have successfully reached McDonald's by calling +1 (312) 291-9224 phone number 0 0 users reported that they have successfully reached McDonald's by calling +1 (312) 291-9224 phone number Click down if you have unsuccessfully reached McDonald's by calling +1 (312) 291-9224 phone number 0 0 users reported that they have UNsuccessfully reached McDonald's by calling +1 (312) 291-9224 phone number
    United States
    8800 707 4499
    8800 707 4499
    Click up if you have successfully reached McDonald's by calling 8800 707 4499 phone number 25 25 users reported that they have successfully reached McDonald's by calling 8800 707 4499 phone number Click down if you have unsuccessfully reached McDonald's by calling 8800 707 4499 phone number 13 13 users reported that they have UNsuccessfully reached McDonald's by calling 8800 707 4499 phone number
    32%
    Confidence score
    Russia
    More phone numbers
  3. McDonald's emails
  4. McDonald's address
    110 N Carpenter St., Chicago, Illinois, 60607, United States
  5. McDonald's social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 12, 2024
  7. View all McDonald's contacts
McDonald's Category
McDonald's is ranked 1 among 60 companies in the Fast Food Chains category

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