Subway®
Reviews and Complaints

I’m so disappointed to have to write this poor review. I have been using the Subway app for mobile ordering g for a little while now. I love it! It makes things so much easier. WHEN IT WORKS.

Recently I found out how bad it can be when it doesn’t work. My city has 3 Subways in it, one of those at a Walmart. I had to go to WM for some stuff and thought, “I’ll order my sandwiches before I go in. That way Incan shop, then get my food and go home.”

I was prompted to order from the last Subway I visited which was in a nearby city. So I opened the map and searched my city to bring up the local stores. When I selected the one at Walmart, it told me “Mobile Ordering Not Available.” No big deal, I picked the one down the road. I place my order, 2 foot-long sandwiches for an order total of $16.82. It then gave me the option to choose my favorite sandwiches. I place the order and finish shopping.

I arrived at the restaurant 1 minute before my order was supposed to be completed and told the sandwich maker that I was there for the mobile order. He looked at me confused and asked his superior if an order came in to which she replied, no. So I pulled up my confirmation and lo and behold, it sent it to the store in the neighboring city, 20 minutes away. I called that store to verify that the order was sent there and they confirmed, the order had been completed 10 minutes prior to my call, payment completed.

Well, I’m not driving 20 minutes for what would then be 30 minute-old sandwiches, then driving back home to feed my family nearly hour old sandwiches.

I still needed food so I made another order at the store I was at. While I waited, I tried to call corporate and got an automated run around so I filled out the online Restaurant Feedback form. I explained what happened and that all I was looking for was a refund on the mobile order I didn’t receive due to some technical error.

I received an email the next day that was totally copied and pasted except for one sentence that was full of spelling errors that read: “I apologize your last visit but sorry ones we make order we can’t gave refund “

And that was that. I literally just spent more than $33 on two Subway sandwiches and was told I would not receive a refund for the error.

That’s disappointing and entirely unethical. Sorry Subway. That’s the second major strike I’ve had in the last 6 months so I think our relationship is over.

The other was the restaurant closing 20 minutes early and the employees ignoring me knocking on the door. I get it. Sometimes they run out of bread. That’s fine. Acknowledge your customers!

I could label the stores involved but it wasn’t their fault, it was the app. It changed my store without me knowing.

Anyway, been a good run. If I received a refund of my $16.82, I’d be happy to continue because I do like your sandwiches. But I don’t like being taken advantage of.

Update 10.7.19: I’ve reached out twice and received the same response from their CS person, C. Patel. Because it was a mobile order through the app, they will not issue a refund or even a voucher.

So long Subway!

I ordered online at subway. I received a tracking email from subway...no call...no food...no nothing. I called Subway in my area that was in email. She said was ''not her concern'' to call doordash. I told her I ordered online at Subway and received an email from Subway from her store...no where was doordash mentioned. She said ''not her problem''. I am out $44.87. Plus my subway cash plus gogo...my bank statement lists...22703. POS PUR 04/11 16:02 Subway 6485 [protected]. PA. [protected]. [protected]. Subway got my money...I received nothing but a rude, uncaring and unhelpful reply from subway in Imperial Plaza..Girard, PA. 16417...I am a disabled 70 year old...I am out my money...my subs...my subway cash...and was spoken to like dirt