McDonald's review: no online ordering in my area 16

Lousy McDelivery

Even using 8McDo is bad in Metro Manila. In Pasay City (near DFA) it usually takes McDonalds an hour to deliver.

Today it was much worse, an order was placed at 3:20 pm (said to be from Edsa Taft branch). We followed-up 3 times, and the call center agents angrily told us to call only for new orders.

It never arrived. After waiting for nearly 2 hours (5:10pm) for a McDo delivery, we just decided to leave the office.

McDonalds Philippines' McDelivery is definitely a FAIL. Maybe i should mention this to Richie next time we meet. :-)

Lousy delivery, in Lapu-Lapu City they should have more delivery services, in case one not available at least the other can make it... This is not once but always do..hopefully they can change it. Then they can easily told us another 45minutes to wait, wow..that's incredible! how can they wait a customer almost two hours... They're once almost an hour delivery, we almost hungry by that time... MCdelivery can easily to order but can take they're customer long waited...If you want this SERVICES be forever PLEASE CHANGE!

i agree with the lousy delivery services in lapu-lapu, i think not just mcdonalds but any other restaurant in that area..stayed there for a year and i didnt understand why they find it hard to check one's order before leaving the store..theres always something missing from my order...it's just sick there..especially chowking, the one in marina mall, don't ever order food for delivery there..in like 20 times i ordered food there they just get it right once..keep on providing me wrong food, wrong size of drink, missing food, forgot to bring change and overcharged what i ordered, always!you won't find any dumber store..

but to the dude who posted this.what are you smoking?! you won't order from mcdonalds again coz you're area is not covered by the online ordering? it's not like you can order online on any other restaurant in your area? it looks like you just want to order mcdonalds just so you can order something online...that's funny dude..it just won't happen right away considering that you are in a province, and the market for people who will order online in your area is surely small, adding the fact that most houses that has an internet connection in your area probably has a landline phone that can be used and still is the fastest way to order food from home. they do have different servers on each area and redirecting orders will be harder to your place..

don't get me wrong..i'm not an employee of mcdonalds, if you went to school, it's just common sense.. it think the way for you to have it is to request for it and not complain, because you don't have anything to complain since you don't really have it in your area..

Manila Ortigas area waited 2.30 to 3 hours for delivery asked for an apology via email instead they added me to a spam list. I try and reply and the email is a no reply email absolutely disgusting MCDO Philippines is dreadful service. Worst part is the Macdonalds is located 1 block from me literally about 500-600 metres and it takes 2.30-3 hours!

when I hit reply it comes up automatically with no-reply@mcdonalds.com.ph please see below..

I ASKED FOR AN APOLOGY LETTER FOR DELIVERING MY FOOD 2.30-3.00 HOURS LATE NOT FOR YOU TO PUT ME ON YOUR LIST REMOVE FROM LIST EFFECTIVE IMMEDIATELY! YOUR SERVICE AND BUSINESS ETHICS DISGUST ME.

UNHAPPY CUSTOMER

REMOVE NOW

From: PH McDonald's [mailto:mcdonalds@mcdonalds.com.ph]
Sent: Friday, 15 October 2010 1:18 PM
To: pj@outsourcestaff.net
Subject: Get Twisted Again!

Dear Peter,
What goes best with your Big Mac? Or Coke McFloat? Or absolutely anything at McDonald's? A BOX OF TWISTER FRIES, OF COURSE! IT'S BACK!

So get your fill while you can, because Twister Fries is here for a limited time only! Fancy a box or two or three? Go for it. There are no more minimum orders at McDelivery. Just a fixed delivery charge of P40 and you're all set.

Just call 8-McDO (or 8-6236) or log on to www.mcdelivery.com.ph.

Any order, McDonald's delivers.

Like us on Facebook! www.Facebook.com/McDo.ph

From your friends at McDonald's
________________________________________
This is an automatically generated email that was sent to pj@outsourcestaff.net. Please do not reply to this email.
If you wish to unsubscribe to this email click HERE.
© 2010 McDonald's Philippines. All rights reserved.

i totally do not understand that after having the free delivery be charged, mcdo delivery gets worst. i totally do not understand why it takes them an hour or more to deliver when its just a few blocks away. i totally do not understand why such fastfood aint that fast anymore. if you cannot deliver why advertise? crooks!

YES I AGREE MC DONALDS PHILIPPINES HAS THE WORST DELIVERY YET. TODAY OF DECEMBER 2012 I ORDERED AT AROUND 1:30 AM THROUGH ONLINE..I WAITED FOR 30 MINS FOR THEM TO CALL BACK FOR CONFIRMATION. THEN THEY TOLD ME TO WAIT FOR 30 MINS FOR THE DELIVERY BUT AFTER 15 MINS THEY AGAIN CALLED AND SAID WHERE IS MY LOCATION, AGAIN I TOLD THEM PROMPTLY WHERE I WAS. I WAS AMAZED THAT THE DELIVERY WILL BE COMING FROM SOMEWHERE IN QC AND ALMOST A 20 MINS DRIVE WHILE THERE IS JUST A MC DONALDS LESS THAN 2 KM FROM MY PLACE. I EXPLAINED THEM CLEARLY PLEASE RE ROUTE MY ORDER AT THIS CERTAIN BRANCH AND THEY SAID SORRY AND WILL RE ROUTE MY ORDER AFTER THE CALL. I WAITED AGAIN FOR MORE THAN 40 MINS BUT MY NO SIGN OF THEM COMING. THE MC DONALDS IS A 10 MINS WALK AND ITS RAINING TODAY SO I DID STAYED INSIDE. I WAS VERY HUNGRY WAITING FOR THEM TO JUST CONFIRM IF MY ORDER WAS RE ROUTED OR HOW MANY MORE MINUTES WILL I WAIT. 10 BEFORE 3 AM I DECIDED TO CALL THEM BACK AND CANCEL MY ORDER. WELL WHAT CAN I SAY? ARE THEY JUST SO IRRESPONSIBLE TO CALL THEIR CUSTOMERS WHO ARE WAITING AND WASTING TIME BECAUSE OF THEIR ERRORS OR JUST MOCKING ANGRY CUSTOMERS TO WAIT MORE BECAUSE THEY WERE TOLD THEIR DELIVERY IS SO SLOW? IF IM A GOOD BOSS I WILL LOOK UPON THIS. THIS IS NOT A RANDOM RANT. PEOPLE ARE ALREADY COMPLAINING. THEIR SYSTEM OF ONLINE DELIVERY TO CALL CENTER TO BRANCH ALLOCATION AND TO THE BRANCH ITSELF TAKES A VERY SLOW PROCESS. IT IS DONE MANUALLY BY PEOPLE WHO SOMETIMES DONT KNOW PLACES. IF ERROR OCCURS THEN THE PROCESS IS SLOWED DOWN 2X FOLD! IM HUNGRY NOW.. WELL OFF TO JOLLIBEE AT LEAST THEIR SERVICES NEVER FAILS! I PROMISE NEVER TO ASK MC DONALDS TO DELIVER MY FOOD AGAIN. I GUESS ITS TOO LOT TO ASK FROM THEM? TO DELIVER FROM ONE POINT TO ANOTHER IS JUST A VERY COMPLEX TASK ISNT IT?

It's early but I am irritated with your Delivery hotline who does not know how to address customer's order.

The lady who take my order and was cancelled is a certain Christine Bajan (or Barhan), here under are the situation that is not handled properly:

1. I specifically indicate in my order that I am near Mc Donald's Damosa area because it was advised by the delivery guy of your outlet to do this to expedite my order. Hence, this additional note in my order but this lady rather told me that my passed 6:30AM order will be served by 8:30AM because its the delivery service schedule of Damosa.

2. I told her to disregard my request for Damosa and check for other outlet, she told me outright that there's no other outlet. This irritated me because other outlets normally delivers at my residence.

3. If there's a case like this your Online delivery service should indicate about the outlet's schedules that do not synchronize with your ads which specify that deliveries for breakfast starts at 4:00AM up to 10:00AM

I 've always ordered orange juice with every meal I get with McDonalds. At exactly 17:51:37 08/17/2013, I ordered crispy chicken sandwich with large fries and orange juice. Andro (the order taker, Emerald Avenue Branch) said that its not allowed, I repeated my order once more..he said the same thing...I said that I would pay extra because I know that you can upgrade as long as you're willing to pay the extra money for it...and he stuck by what he said (with his supaldo face) I wanted to speak with the manager to verify it but I'm not the type of person to make a big scene (so I'm writing my frustration here). Aaaarrrgghhhh! That was the frist time I couldn't get my orange juice ever with my meal...I know I know I could've gotten it if I paod for it separately but it wasn't the way I do my orders with McDonalds...I was just disappointed because that was my routine to buy a simple meal with orange juice...was that too much to ask... Just disappointed :(

Mc Donalds at G/F Bankmer Building, Ayala Ave., Makati City
NOISY STAFF EVEN THE MANAGER...
BY THE WAY ARE THEY ALLOWED SPECIALLY THE MANAGER TO EAT WHILE ON DUTY? BECAUSE I SAW THIS LADY MANAGER JUST TAKING FRIES FROM THE WARMER WITH HER BARE HANDS AND EATS IT IN FRONT OF COUNTER AREA..THE WORST IS I SAW HER CAME OUT FROM THE RESTROOM AND GO STRAIGHT TO THE FRIES WARMER AND DID THE SAME THING AS IF SHES JUST EATING THE FRIES IN THE COMFORT OF HER OWN HOUSE...THATS WHAT IVE OBSERVED!

Im here now at mcdonalds don antonio branch. I approach one of their trainee manager coz my table had been use by previous costumer.. but unfortunately he just stare at me just like he's just seeing casper the friendly ghost. He just ignore inspite i waived at him.. but when he saw a girl in tight skirt he immediately approach her.. i do deserve that kind of treatment coz im also a costumer.. too bad he's too biased doing a good costumer relation to just selected costumer..

I ordered bff bundle through mcdonalds online delivery last night at 7pm. I received an email confirmation and a text message at 7:38pm saying that my ordered was confirmed and it will be delivered after 60mins (1 hour). I waited until 11:14pm but NO ONE CAME! I called the hotline 8-6236 but it says number is not in service! So i send a complain online then after 1hr somebody called me to say that they received my complain and explained that my order was cancelled because the branch in imus is on REST DAY!? So i asked aren't there any other branches who can deliver my order? Then he said the other branch only delivers until 10pm! So i told him that my order was placed at 7pm! Then the guy said that there are some technical issues online that's why the order came in late! So now, i am wondering, if my order came in late because of tech issues online, then why did i received an email and text message on my phone saying my order was confirmed at 7:38pm?! Mcdonalds delivery is ZERO in customer service! If i didn't complain online then that means that nobody even cared to call me and inform me that they are cancelling my order! Someone only called because i sent a complain! Wow! Can't believe a well known fast food chain has poor delivery service! Late delivery of food and worst is they are cancelling orders on their own without even informing customers and not delivering at all! If you mcdonalds will keep your poor service like this, you will totally loose all your customers! I don't know who's fault it is, is it the management who can't find solutions for this issues and can't find ways to improve service, or is it the employees who can't do their job properly? Now, mcdo, YOU TELL ME! this has happened before too (my order was cancelled without notifying me at all, and late delivery came after 3 hours) but i didn't complain before because i hate complaining! But now, this isn't acceptable anymore! You totally lost us (me, my family and friends) now and We won't be ordering or even eating mcdo food anymore! We hate mcdo! What's the use of advertising if you can't even take care of your customers? Remember that customer feedback is very important, you won't have business if you have no customers!

McDonald's C.Raymundo Pasig is being handled by Heartless and Unconcerned Managers.
How can you drink McFreeze without a straw?
Worst Assistant Managers telling us, "wala po kaming magagawa?" Even the Store Manager can't even talk to us and resolve the issue.

August 5, 2016 8-9 pm
After eating our Mcdo meals, my father ordered McFreeze for my 5-yr old nephew.
After paying, he was told that there is no straw available (because it's Friday). How can you drink McFreeze without a straw?

We know that Friday is "strawless day" but there are exemptions from drinks (like Zagu beverages, 7-11 slurpees, Ministop Chillz, KFC Krushers) which could not be taken without straw. Same is true for beverages which could not be placed in paper cups.

All the Assistant Managers that time said that they could not do anything... even saying that there is no straw available. Could you call that good service?

We requested to talk to the store manager, but he/she could not face us. Why can't the store manager act and resolve this?

Why is McDonald's C. Raymundo Pasig don't inform customers "beforehand" that they're not providing straws even for McFreeze orders?

Is it right for your assistant managers to say that, "wala po kaming magagawa?"
Your team left us hanging. Sorry, but I felt that they're too heartless and unconcerned.

We left the store with a simple issue unresolved and my nephew devastated.

they should lose their license and be forced to offer their lousy, non-existant service in a different name, not as mcdonalds which they have almost nothing to do with. mcdonalds is a different company with strict standards, different products and excellent customer service. i do not know why mcdonalds does allow those clowns to use their brand with this kind of bad service.
i ordered many times from them(mcdelivery.ph) i got a conformation and they do not even deliver most of the time.
when you go to the store, they make you wait for a long time too which is totally against the corporate policy of mcdonalds.

Attention: Mr Kenneth Young
Head Office: Mcdonald Makati City
Sir malugod ko pong pinapaabot sa inyo itong Empleado nang si Jayson de Leon Arroyo na naglalabas or naguuwi ng producto niyo tulad ng chicken legs or hita at french fries kilo pack.. hindi po nahuhuli ng guard kasi nilalagay muna sa basurahan tapos kukunin niya pagtapos ng inspection ng guard ang bag nya. Tinituroan niya akong gumawa takot po ako sir sya malakas ang loob niya kasi natanggal na daw siya dati Mcdonald dahil malakas siya at pinsan niya yong Cielo manager nang pasok sa kanya sa Frontiera at girl friend niya ang kapwa manager na matalik na kaibigan ni manager Cielo kaya mayabang po sabi ko baka mahuli ka. Sabi niya natanggal na daw sya dati dahil peke ang mga papeles nya pinagawa nsa probinsya at nagbayad sa atorny daw kasi first year high school lang pe]ro ginawang graduate daw siya at parang nagdadrugs siya sabi pulutan sa paguwi ng bahay at nagiinuman pa kasama niya yong manager niyang girlfriend at mga pinsan at kapatid nya hapi-hapi daw pagtanggal ng pagod niyaya ako para makilala ko daw young girlfriend niyang ng manager pero hindi ako sumasama tuwing magrest day siya naguuwi ng mga kilo - kilo chicken legs or hita at french fries. Sabi niya noong nagapply sa mcdonald walang exam at walang hirap kasi manager ang pinsan nya ang sya nagayos ng papeles niya na peke lahat daw at pinagawa sa attorney sa provinsiya nila at nagyayabangn lagi na kahit anong mangyari hindi matanggal sa mcdo. Sir sana magawang action ito kasi maykaclose na empleyado parang tinuturoan niya at naririnig ko umpisahan mo na ako bahala sayo sabi niya girlfriend ko manager sabi po at pati yong cashier tinuturuan niya na mangupit ng pera itapon sa basura at siya kukuha paguwian at hati hati sila pambili alak masamang ehemplo ito. Sa kapwa empleyado. Parang nakadrugs siya lagi.Wala siya drug test daw noon pumasok mcdo. Sir sana mabigayan attention at immediate action para d na mahikayat ang mga kasamahan niya na crew. Salamat Immediate Action Please.. Thank you po. Concern Employee.

We ordered 11:30 AM and until now, we're still waiting?

At Macdonald's las piñas they have mccafe but noone is ever at the register many of the items on the menu are not available but no indication on menu of the same when asking for help a man in supervisor uniform waived me on to other staff then walked away no greeting apology trouble shooting skills just walked away
1.) don't post items not available
2.) indicate when item not available
3.) don't have staff unavailble
4.) don't have supervisor without customer svc problem solving skills
5.) don't make customer look for you
6.) don't make customer solve their problem
7.) don't be the problem
8.)if starbucks really kicked your butt surrender all the way and shut down
9. ) had to seek help at regular counter on several occasions
10.) then told to go back to square one to receive food
11.) then attendant showed up
12.) where was she all this time?
13.) define out of post
14.)define GOOD CUSTOMER service
15.) criteria for firing manager
16.) customer is always right
17.) golden rule
18.) common sense
19.) good business
20, ) time for revision of training