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McDonald's Complaints 2872

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12:01 pm EDT
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I had heard alot about racists people but havent seen any until I went to this mcdonalds in edmonton located at oliver square... If you ever get a chance go there and ask to meet the manager also called kristy moloney... Have no idea what her race is and what is wrong with her but the time she started work most of the old people have left most of them said...

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11:51 am EDT
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McDonald's overcharged at mcd's drivethru

The last weekend or so in April of this year, I pulled through the drive thru of my corner McDonalds and ordered a Quarter Pounder meal. The sign said 3.79. I paid, got the receipt, it totalled to 3.99 + tax. The drink was broken out separately. That's standard practice now, the breaking out of the drink price.

I pulled through and asked about being overcharged. The guy got the manager, who stood and argued with me for a couple of minutes, patted his pockets down like I was taking his money, told me he puts the prices up so it couldn't have been wrong, told me it was the tax (I pointed out the tax). Finally gave me a quarter and a hot apple pie.

I didn't want the pie. I wanted an apology for being overcharged and treated like an idiot. I wanted sincerity. I most certainly did NOT want to be treated like I was in the wrong.

Round two.

One month later I try the same McD's, this time for breakfast, thinking maybe that manager had trained his shift to overcharge. I have no idea how the registers work. I'm since told they just push buttons and prices come up. Same thing happens with a breakfast meal. Overcharged 20 cents.

I was meeting a friend to walk and didn't have time to argue with a manager, so I came home and emailed McDonald's, explaining all that happened. I thought it odd that a store seemed to consistently, intentionally charge an extra 20 cents per meal. Who gets that money? The next morning, early, I got a phone call from a supervisor about my email. She was vague. No apologies. Abrupt. Glad she could satisfy me. Except she hadn't satisfied me and I said so. She said she'd send me some coupons. Why? To eat someplace I'm never going to again?

Last week I got a letter from a regional person. A form letter. It's very generic. I emailed McD's again and told them I wasn't pleased, that I would never eat there again, then blogged about it. Almost immediately I received an email from the local supervisor to this effect:

Dated July 8 -
I am writing in regard to your concerns about the previous price issues at
our location at 91st & Memorial. I have tried to reach you by phone but was
unable to do so. First, let me apologize for the impression I left during
our first conversation. I certainly did not intend to come across as vague
or unapologetic. I researched the original complaint about prices on the
menu board being different from what the receipt shows you were charged. I
found that the price for the Sausage Egg and Cheese McGriddle was incorrect
on the menu board. I asked the Restaurant Manager to correct the menu board
immediately. Unfortunately, with the large number of items we offer, we can
miss something in posting pricing. At this time I am not sure what action
you expected from our first conversation or what action you are looking for
now. Based on the information provided I felt that we did resolve the price
issue. We place a lot of importance on the feedback we receive from our
customers. I appreciate the fact that you took the time to contact us in
the first place and look forward to discussing this issue with you again.
Please contact me at the number below or on my cell number, 918-6 (I'm really tempted to leave her cell number intact).
Liz B*******
General Manager
Mar-B McDonald's

That was certainly genuinely caring and apologetic. Not. Same tone as the phone call. I responded with the following and never heard back:

Thank you for your response. This happened not only with a dinner menu, but a month later with a breakfast menu, which is what you're addressing here. The earlier event was a Quarter Pounder meal. Unfortunately I didn't have time to address it with breakfast, as I was running late to meet someone. Also unfortunately, the manager treated me like an idiot the first time I addressed it.

Your response to me was simply acknowledgement that I was unhappy with the situation. Not much more or less. I wasn't necessarily angry, but definitely unsatisfied with my treatment as a human being. I was unhappy with our conversation and feeling as though I got the brush off, as though you simply wanted me off the phone, as though I was a nuisance.

I will no longer eat at McDonalds. I know that you said on the phone that you'd send me coupons (which you didn't - I got a form letter from someone in Texas), but I don't want coupons I won't use.

You say that you're not sure what action I was looking for. I am simply looking for an apology for being treated like I was at fault, as well as an apology for being overcharged. Not excuses. If the manager had apologized and refunded the difference immediately the first time, I would have let everything go. It's not about money. It's about customer service.

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This isn't about the money. The supervisor sent me two coupons for free sandwiches, which I gave away. And then blogged about the entire thing again.

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anonyMiss
San Diego, US
Jul 23, 2009 5:06 pm EDT
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Trust me, blessing for McDonald's everywhere.

What the hell does he want? An apology? He got that. And an apple pie. And coupons. Sheesh.

I know a particular Flea that needs squashing.

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justlistening
Reston, US
Jul 15, 2009 12:04 am EDT

I have never worked for, or been a fan of McDonalds, but on behalf of their staff, I apologize for this person. His post is unreadable, and he rambles.

His response the he, "will no longer eat at McDonalds, " is a blessing to ANY restaurant within 50 (just my personal distance) miles.

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6:52 pm EDT
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I walk in. I go to wash my hands as a young lady gets in line. She was quite attractive yet, none-the less, I was there for my new 'Mushroom Angus Swiss Burger' trial. As I return from the restroom 'cleansed' and prepared to eat, I notice the manager is not only trying to impress this lady, but, he tries to flip her cup in the air and catch-it in the air- ...

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3:58 am EDT
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McDonald's advertisement

This evening I saw three advertisements for mcdonalds coffee in spanish and I am in the US, our language is english. I have traveled over seas to Germany and Turkey and all Mcdonalds are in english but in the United States you advertise in spanish . Are we ashamed to be Americans and english speeking ? I will now go to Burger King for my morning coffee. Our goverment has chosen english for the US's language when has this changed, I am insulted, my family came from Germany but I don't see you advertising in German, you can come from anywhere in the world but when in America speek english. Greatly Insulted

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Halo Star
Boise, US
Jan 27, 2010 8:20 pm EST

Cry me an effing river, you ethnocentric little ###!
And, by the way, the United States doesn't have an "official language". American English is the common language, but it has no special legal status.

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kellbellcda
your mama township, US
Dec 10, 2009 9:18 pm EST

I seriously cannot believe you idiots think American's should "have to" learn spanish. I don't care how many people ran over the border illegally or if they did come here legally (doubtful) this is an English speaking country. If a bunch of American's ran across the border would Mexican's learn English for us? Hell no they wouldn't. I am sick of Dora the ###ing explorer and the politically correct ###. Our official language is English either learn it or get the ### out!

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yo yo yo
US
Dec 10, 2009 8:57 pm EST

Wow, look at the % of hispnics in the nation versus the % of Germans. It has to do with making something available to a HUGE population in the States. Learn Spanish and get over it. being bilingual is so much better. CULTURE YOURSELF! Y que vivan los latinos :)

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anonyMiss
San Diego, US
Jul 23, 2009 5:01 pm EDT
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You all sound super ignorant...Super.

Last time I checked, McDonalds has this thank you promotion featuring the word thank you in EVERY language.
[censored]bags.

And um, maybe you were watching the Spanish station?

And um, insulted by another language? Does knowledge insult you? That's sad. I'd give my right arm if I could speak Spanish, and German, and Chinese, and Aramaic...

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MarkLouisWebb
US
Jul 14, 2009 9:35 pm EDT

Germans don't spell speak as "speek", you dumb mother###er.

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MarkLouisWebb
US
Jul 13, 2009 7:20 pm EDT

aleelmnop,

You must live somewhere in the United States where you don't have to deal with "speeking" spanish.

I think its pretty ###ing sad that this country caters to people who don't even bother to learn the language that is spoken here.

How many times have you gone to a country where English isn't the native language? Do they cater to you? ### no.

JGraceyStinson
JGraceyStinson
Orillia, CA
Jul 13, 2009 8:27 am EDT

I'll also add to that...I hate McDonald's coffee. Give me Tim Horton's any day.

JGraceyStinson
JGraceyStinson
Orillia, CA
Jul 13, 2009 8:26 am EDT

I'd guess it depends on what channel you are watching. I'm in Canada and we speak english, however, depending on the channel we get programming in a number of different languages.

I don't see anything insulting about having different languages airing on certain channels - if you don't want a different language, don't watch that channel. What's insulting is thinking that english is the only language that's acceptable, considering the fact that there are hundreds of thousands of people in the US (and Canada) who actually do speak other languages as well as english.

I'm not particularly delighted that we have two official languages here, but if I don't want ads or programming in french, I don't watch the channels that air them.

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aleelmnop
Memphis, US
Jul 13, 2009 4:16 am EDT

If you're going to complain about how we should all "speek" English, please check your spelling and grammar.

P.S. McDonald's coffee is delicious. Ignore this ###.

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8:11 pm EDT
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McDonald's refusal of service

Visited IKEA today and stopped into McDonalds for a bite to eat afterwards only to have my order refused. Coming from the London - Windsor area, a very popular order is a Double Cheeseburger dressed like a Mac, in London and Windsor they have special wrapping and a register button devoted to this order. When I attemtped to order this very item in Burlington both the clerk and the manager looked at me like I had asked for the world on a gold platter.

It was explained to me that not a single restuarant in Burlington would serve me this order since I would be "ripping off the restaurant" and that I need to order a full Big Mac meal and that there was no difference other then an extra piece of bread. When I calmly responded that it is that very piece of bread I do not want and this order is very common since my college days back to 2003 and that I was willing to pay the extra 39 cents to have my cheeseburger dressed differently; I received no apology when I was told "I can't do that for you, I'll give you a package of Mac sauce." Instead of offering another meal or product or accepting my offer to pay extra for this simple service, the manager reiterated that she can not allow her customers to rip off and steal from her restuarant.

Frankly, since we were a group of 4, she lost 4 potential customers over something so simple like ketchup vs thousand island dressing. We all left without ordering and felt very displaced. In today's economy if you have customers walking into your place of business ready to hand money over to get something they want, you should be willing to accomodate your customer in any way, thanking them for spending their hard earned money with you during these tough times. We and our money were flatly turned away and we went down the road to Wendy's who was happy to tailor any order for any one; and took our money with a smile and a thank you.

When I attempted to tell McDonalds about this service refusal and the annoyance of inconsistent restuarant offering, I was further surprised to see that McDonald's Canada doesn't want to hear from their customers, offering no email address or contact form for their customers. As a multi billion dollar company, wouldn't you want to hear from your customers in real time, at their convienence. In this economy, aren't your customers everything, their loyalty and the value they see in your product - I'm pretty sure thats all thats going to get a business through this economic turndown - but hey, since a little bit of Mac sauce is going to make the company tight this fiscal, I guess I"ll continue eating elsewhere until McDonalds changes their tune about wanting my money.

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A Burger King Convert
Burlington, CA
Jun 29, 2014 4:43 pm EDT

MacDonald's Burlington, King & Plains.
This has got to be the worst franchise in History, They complain to you when the food order is wrong. Their management is VERY poorly trained and have absolutely no concept of customer service.
A busy restaurant is bound to make errors but this restaurants inability to handle these errors is simply disturbing and unacceptable.

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nikki-p
Windsor, CA
Mar 19, 2010 10:58 am EDT

hi, my name is nicole me and my boyfriend just visited your wyndotte location in windsor for breakfast and there was man sitting in the booth behide me i felt something hit my hand and then fell into to my food and realized he was cutting his nails behide me than my boyfriend looked at my value sauage mc muffen and there was his nail. i was so disgusted and told the guy he shouldn"t be cutting his nails in a mc donalds where people are eating and we just got up and left i was to disgusted to eat i wasas no longer hungry.please contact me at nikkip69@hotmail.com

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anonyMiss
San Diego, US
Aug 02, 2009 2:21 pm EDT
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Besides, that's an easy mistake for anyone to make.

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anonyMiss
San Diego, US
Aug 02, 2009 2:09 pm EDT
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Does it matter? I'm glad you passed your geography classes in the 5th grade, but back to the matter at hand...This guy is an adult acting like a child. Do you have anything to say about that? Or are you the upset traveler?

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alissa81
Chatham, CA
Jul 20, 2009 2:49 pm EDT

Tourist?
London - Windsor Area is 2-3 hour drive from Burlington. London is also a city in CANADA, Brits is not an appropriate term here. Congrats on being a ###.

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anonyMiss
San Diego, US
Jul 11, 2009 8:53 pm EDT
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WoW. You sound like a [censored]. Please don't lecture me about the economy while you are on vacation. I WILL NOT get on my hands and knees and serve you just because you're waving four whole dollars in my direction.

Maybe they just didn't know what the hell you were talking about, which I'm sure is the case. I was going to give you the benefit of the doubt and calmly explain they probably had no idea what you meant, as even I had to read it a few times in order to gather that you wanted a burger without an extra piece of bread.

However, after reading your whole letter, I feel justified in calling you a ###. I cannot believe you wanted to write a letter to the McDonald's corporation about this! Do you have that much time on your hands? Some of us have to work you know...

Anyway, since McDonald's is franchised, you should know that the menu is NOT the same everywhere. It even says in the commercials "offer not available at all locations". Gawd.

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1:17 pm EDT
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The first issue - is the dipping sauces for chicken products. I would like all McDonald's employee's to make up their minds as to whether they are going to charge you extra or give them away. There isn't any sign that says they charge (at the drive thru). Last night I went thru the drive thru and I ordered the new angus meal, and 2 crispy chicken, honey...

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12:24 pm EDT
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The General Manager at this store punishes employees when they ask for time off. If an employee requests a day off, she will not schedule them to work for weeks at a time. Recently an employee at this store had a family emergency and needed to fly out of state for a funeral. After returning from the funeral, this employee was not put on the schedule for...

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8:03 pm EDT
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I often patronize mc donalds of batesville (at least once a week). I have a 9 yr old son which would explain as to why I am there so often. So we can safely say that I have visited there 52 times within the last year and I am very familiar with this establishment. During the last year I have watched this resturant go down hill — fast. The playland i...

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1:28 pm EDT
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McDonald's bad food

I have been going to mcdonalds for 40 years. Really bad food this time! I ordered french fries [large size] and a southern style chicken sandwich with extra mayo. The french fries were cold and must have been sitting around for quite a while. Also there was less than a 1/2 teaspoon of mayo on the lukewarm sandwich. It wasnt very busy there and it was 12:30 p. M. There were pleanty of employees standing around but still got poor service. They must have made everything way ahead of time in hopes of customers. Well, it didnt happen. I came home, nuked the sandwich on which I had put mayo and threw away the fries. Very bad visit. They lost a good customer.

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Update by BARBARA delsolgirl2000
Jul 07, 2009 1:30 pm EDT

I HAVE HAD 6 OF THE COMPLAINTS ABOVE HAPPEN TO ME.

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Sandra Sawyer
Apr 05, 2008 1:33 pm EDT

I had lunch at the Spring Arbor McDonalds today with my son and granddaughter, and it was terrible.
I waited a long time for my food, had to remind them that we didn't get our drinks. Went to get drinks and ice was out.
Went to get napkins and they were out too.
My son had a chicken club, and there was enough mayonaisse on it for about 6 sandwiches. They forgot about my fish sandwich and I had to remind them I was there before the other 4 or 5 people they were passing out food to.
The fries were way overdone and almost cold.
It is sad to think that lunch for 3 people was over $13.00 and was not even worth eating. We left the fries untouched. If a 2 year old won't eat the fries, that tells you something.
While I was in line people were coming in from the drive thru because there orders were wrong too.
This was between 12:15 and 12:45 pm, they are going to have to do a lot better then they did today to get me back there.
You just remodeled your restaurant but there is not very much seating available for families.
Also, people were complaining that the tables were dirty...which they were.

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natalie
IE
Mar 10, 2009 5:27 pm EDT

im complaining about the mcdonalds on strand road in county derry, the amount of salt they put on the fries is RIDICULOUS! when they also give you a little sachet of salt to put on yourself! (as if you need to put on any more!) if our fries were'nt salty enough they also have to cover the kiddies fries in their happy meals with salt...absolutely disgusting! and as far as i remember i heard that mcdonalds was meant to of stopped putting salt on their fries a long time ago

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BABYVI
US
Feb 20, 2010 8:35 pm EST

On 02/19/2010, my family and I went to a Mcdonald's on FM1960 & Aldine Westfield, where we purchased meals for each of us. We got food poison due to the hamburger meat was not fully cooked. I could not believe this! Someone really needs to look into this place, how can they serve their food without making sure its fully cooked, we paid for our meals so we can enjoy it, not lay up in bed for 2days without being able to eat!

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Nobel
US
Sep 24, 2009 7:05 pm EDT

If you want "hot" fries - do what I do and order them without SALT - then add your own. This way you
are guaranteed to get fresh ones.

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upathetic
Converse, US
Sep 17, 2009 12:13 pm EDT

wow, it must tough having to start over from zero nooniepuke, (upathetic), to think you almost reached 2000 only to be banned.

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upathetic
Converse, US
Sep 17, 2009 9:21 am EDT

Principissa -1000 Votes
wow both No Thanks and Nooniemouse together. Lets call them the gruesome twosome.

Don't worry Barbara, this is a complaint site. What you are writing is well with in that rublic. These two are known as "site trolls'. They'll flame any poster for any reason, just for kicks. Even criticize they're grammar and spelling just to have orgasms.

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spam complaint
Box 2095, CA
Aug 03, 2009 1:33 pm EDT

Wow, that people continue to visit MacDonald's boggles my brain. We have made a commitment not to eat there for the past 13 years. Try breaking the habit and make your own great fries at home!

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gitmo234
Toms River, US
Jul 07, 2009 1:34 pm EDT

I sure bet you're really fat

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Chiang
CA
Apr 10, 2009 1:56 pm EDT

Jason's an idiot and needs to see a proctologist to have his head examined. Natalie, I'm with you. It's ridiculous when you see the shower of salt they put on a batch of cooked fries at Mcdonalds. There should be a law against it.

Maria_Myrback
Maria_Myrback
Melbourne, US
Apr 05, 2008 4:20 pm EDT
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Well DUH! What did you expect from McDeathWish? You shouldn't be eating that crap anyway. Watch "Super Size Me". That'll scare the crap outta ya enough to get you away from it. Really. That's not even FOOD.

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6:16 pm EDT
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I arrived at this McDonalds Drive-Thru at 7:10 am on Sunday July 5th. I ordered a extra value breakfast sausage egg mcmuffin and medium coffee. I paid for my food and drove on up to the next one. I saw 3 or 4 employees milling around looking like they were getting off to go home. After watching for a few minutes I couldn't believe what I was seeing. It wa...

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11:26 pm EDT
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Hi, I am from Embrun, Ontario. We went to Quebec yesterday and we decided to go at Mc Donald (open for 24 hours) located at 1003 Chemic De Masson Gatineau, Quebec at around 10:30 p.m. but when we get there nobody was entertaining the customers. The worst thing was all the crews are just talking and eating fries at the corner. When we asked one of Mc...

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McDonald's waiting time

I went through the drive thru about 8:30 in the evening on my lunch break. For a change I decided to try one of the angus sandwiches. After I paid, I sat a window for 5 minutes and then they had me pull to the side and wait for another 15 minutes. They finally brought me my food after about a dozen or so cars have gone through. By the tim I got my food and drove only about 5 minutes away the fries where room temp. And the sandwich was cold as well. By that time though I had to be back at work.
I think that it should be posted that it takes time for those sandwiches to be made if that is an everytime thing. Otherwise I think if some one has to wait for their food more that 5 minutes after they order there should be a discount on their next order or something free. After all it is supposed to be "fast food" and its not hardeez. So they don't need to try and be like them.

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I AM ALWAYS RIGHT
Pittsburgh, US
Dec 03, 2011 9:17 pm EST

Be an equal opportunity troll, Anarchy, and berate deadbeat John as well.

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Little momma
Parkersburg, US
Dec 03, 2011 9:07 pm EST

Oh, I pray that we all should be as perfect as this customer. They probably made the food fresh and apparently the idiot customer expected it to STAY hot until he/she reached their destination. I'm a regular there and have rarely ever had anything go wrong. Did you even call the store or did you just decide to whine online? Anytime there as ever been a problem they have always resolved the issue quickly and i usually do end up with something free for my trouble. If you dont want to wait for someone to make your food for you, then please, by all means feel free to make you're own darn lunch and take it to work with you instead of taking the lazy route if the end results make you so unhappy.

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11:48 am EDT
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McDonald's staff swearing at customer

went to McDonald's today sent my 18 year old daughter in to get a meal, when she came back she was almost in tears, i asked her what happened, she told me one of the staff working in the kitchen started swearing at her, so i went in myself to see what was going on, i called for the manager and told him, he called this person, his excuse was my daughter was in their earlier swearing at him. this very confused person thinks its OK to swear at customers and come up with any reason to cover their mistakes. the manager, which has no right to be a manager, if he cannot do his job properly, he turned around and said i know where he is coming from. we got no apology. i will be taking this further as much as i can anyway. McDonald's really need to give their staff proper training and anger management.

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3:58 am EDT
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My family and I visited McDonalds the the manager proceeded to bring our frenchfries to the tray, the fries were not covered with a napkin nor was she wearing gloves. She had her bare hands directly covering and touching the fries after touching other items and utensils. When confronted I was told her hands are clean and not given a refund. Sicked by this I...

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My name is Paul Broughton, and I reside at 305 Chestnut St. in St. Thomas, on June 21 at 10:20 am, I went into the Mcdonalds to get two breakfast meals for my grandson and his friend. There was one girl taking the order, one person retrieving the order. When I arrived, there was approximately five people waiting for their order, and I was number seven in...

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7:31 am EDT
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McDonald's poor hygeine, poor quality food

Restaurant is filthy... flies trapped in food display areas;dying and dead... overflowing garbages; filthy toilets; filthy floors; tables and chairs not wiped; windows dirty; broken tiles and equipment; 12 year olds trying to make coffee (just doesn't cut the grade)... and ever since the green coffee has arrived it is obvious it is cheap crap that they are pretending is so much better for the environment when really it is just cheaper to buy from "rainforest alliance" blah blah blah

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McDonald's customer line ups

I was in a Macdonalds today t in Scarborough Ontario. I saw at least 3 to 4 cash registars open. One Line. when I got in line. then a little latter More customers came in and since no line was really defined by the store itself the new custumers that came in went in front of me by going to the cash with one person. Now I could see that there was only one line but I guess they could because there was no barrier showing that there was one line for the four cash registars. I have seen this problem in a lot of places that I go. and I feel very frustrated when it happens because I wait my turn in line and sometimes for quit some time. when this happened today i felt very upset and felt why should I wait in line while people who just walked into the store can jump in front of me just because they don't feel the line up was clearly defined.
So I left. I feel Mcdonald's s and other places of business should make sure if they have more than one resturant then the line up for customer's should be clearly defined by the resturant and not the customer coming in. It would I feel be better all the way around.

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8:17 pm EDT
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McDonald's advertised Quarter Pounder Meals at $3.99. When I placed my order it seemed higher than advertised so I drove around and inquired about the price and was informed that the sale had ended yet the advertisement was still on the menu board at drive thru. The female at the window was very rude and the manager who took about five minutes to come to...

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4:38 pm EDT
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I think it is an outrage that mcdonalds would replace orange pop with coke zero...who the hell wants 3 choices of coke...there are many of us out there who would rather drink orange pop...especially pregnant woman who shouldnt have aspertame in thier pop...thx for nothing

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5:48 pm EDT
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McDonald's sprayed by sprinklers, ignored by manager

I stopped at McDonalds today, and went to the drive thru. It was around 3:00 in the afternoon. There were sprinklers oscillating very close to where you order, and spraying water into my car and all over me. I had to shut my window twice while attempting to order and finally gave up. I went to the window and told them I wasn't finished ordering, but couldn't because I was being sprayed with water. It was all over my face. My car was wet all the way over to the passenger side window. Because my order was put in late, I had to pull up and wait. The guy who brought it out appeared to be a shift manager and I told him that people were being sprayed by the sprinklers. He responded by saying, "Oh yeah?" He then smiled, chuckled, and walked back inside. I was completely outraged. I don't hold McDonalds to a very high standard but this was unacceptable. It wasn't just a little bit of water. I could have dealt with that. It was the manager's response that really angered me. He didn't care, or even pretend to. He didn't seem to understand that it was a problem. People shouldn't have to worry about getting soaked while trying to order food, and then be completely disregarded when they politely mention it to the management. I am not loving it!

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Update by Jenna
Jun 10, 2009 2:59 pm EDT

haha, you have no idea what I look like...

People like you who come on these sites just to say rude things to people must live a very sad life. I forgive you!

Update by Jenna
Jun 10, 2009 1:53 am EDT

why don't you go suck a fat one?

Update by Jenna
Jun 10, 2009 12:02 am EDT

WOW! I got much better feedback from my3cents.com...people there seem to understand. You shouldn't have to worry about being sprayed with water when going through the drive thru. That's why it's a drive thru, so you don't have to get out. For the record, I am 24, and own my car. Maybe when it happens to you, you'll feel differently.

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xsara123
US
Sep 16, 2010 8:50 pm EDT

oh no.. poor you... LOL

binder
binder
US
Jun 10, 2009 10:59 pm EDT

Hey, thanks! No worries; the irony of your last reply didn't escape me!

binder
binder
US
Jun 10, 2009 2:03 am EDT

Why don't you go suck another Big Mac, fatty.

binder
binder
US
Jun 10, 2009 12:10 am EDT

Jeez a free car wash with your order & you're complaining about it. Why did you even try to continue with the order if you were getting hit with wave after wave of water? COMMON SENSE LADY - you should have gone to the window to begin with. Did this sprinkler really upset you THAT MUCH you had to write about it on two separate sites? Go back to "my3cents" if you're fishing for sympathy.

C
C
CoraddoMandolini
Atlanta, US
Jun 09, 2009 4:30 am EDT

I agree...A few extra steps are too much for you, huh?

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About McDonald's

Screenshot McDonald's
McDonald's is a global fast-food chain that is known for its iconic golden arches and its delicious burgers, fries, and shakes. The company was founded in 1940 by Richard and Maurice McDonald in San Bernardino, California, and has since grown to become one of the largest and most recognizable brands in the world.

With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.

McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.

In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.

McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.

Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

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Overview of McDonald's complaint handling

McDonald's reviews first appeared on Complaints Board on Oct 18, 2006. The latest review No products was posted on Oct 7, 2024. The latest complaint General Management was resolved on Feb 27, 2023. McDonald's has an average consumer rating of 2 stars from 2918 reviews. McDonald's has resolved 401 complaints.
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  3. McDonald's emails
  4. McDonald's address
    110 N Carpenter St., Chicago, Illinois, 60607, United States
  5. McDonald's social media
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    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 07, 2024
McDonald's Category
McDonald's is ranked 1 among 60 companies in the Fast Food Chains category

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