Moe's Southwest Grill
Reviews and Complaints

As someone who appreciates a good dining experience, I must say that my visits to Moe's Southwest Grill have been quite mixed. While the food quality is decent, the customer service can be a hit or miss. On one occasion, I encountered a friendly staff member named Melissa who went above and beyond to make my visit enjoyable, but on another visit, I faced a disappointing situation with an employee who was rude and unprofessional. The cleanliness of some locations has also been a concern, with issues like empty food bins and dirty dining areas. Despite these drawbacks, I have had moments of satisfaction with the food and service at Moe's, but consistency seems to be lacking. If you decide to dine at Moe's Southwest Grill, be prepared for a varied experience.

Got there a little after 12 pm and most of the sauces on bar was empty. The food was hardly mediocre chicken was tough and chewy very skimpy when they dip if you ask for little more they look in attitude. The lady's shirt was very dirty as well as restroom. And the place was freezing and the corner table was rocking like a boat everytime you tried to eat. I will never go back and I could of eaten any where 2 meals for 42 plus taxes!

Hello, today I went to Moe’s, your location in Angola, Indiana. I had just received a $25 gift card for Moe’s and thought I’d stop by for lunch. I ordered a Stack, which was $13 after the tip. When paying the kid cashing me out told me to swipe my card, I then swiped my Moe’s debit card. After I swiped it he said “oh I didn’t know it was a gift card, you’re gunna have to swipe it again.” I said okay, then swiped again, and he told me I only had $12 left on my card. I quickly did the math and told the employee he ran my gift card twice. He agreed, but said he didn’t know what to do, at this point the kid was already way behind and I could tell he was flustered, so I told him to forget about it. I was wondering if there’s anyway I could receive my coupon back, I’ve been coming to Moe’s for a long time and have always enjoyed it minus this past experience

I ordered two home wrecker bowls on 11/4 online to be picked up at the Port Charlotte location to be picked up at 6:15 pm

When my husband arrived at the store it was not ready and the Single person working behind the counter told him they ran out of Chicken, he waited another 30 minutes and when the order was ready it was THOWN together with disgusting tasting chicken and ONLY ONE bowl was put in the bag

I have been a loyal customer of the Ft Meyers Moe’s but this location is terrible

I am completely unhappy

Cartersville ga location my daughter placed an online order only to go inside the restaurant to pick up the order and learn that their systems have shut down and they couldn’t fill any of the online orders whether they are paid for or not she came back outside and told me what was going on. so I called the store myself spoke with the manager. He said that he will issue a refund and call me back when they’re systems are updated never have I got a call or been able to reach them via phone , it was only $13 but very strange occurrence This was on April 7, 2023.

I have a picture of 4 employees directly behind the counter preparing all the food. One young man had loose long hair, another had dreads, another pulled up on top but then left to flying all over, & the 4th had what I believe to be a moe’s cap but had hanging dreads also. Why does no one’s hair have a net on it or at least secured as to not be flying ever which way? This is very unsanitary & I will not be frequenting this store again.

My son works for Moe's in the Oneonta, NY store. I just got home from work to find him in my bed sick. My youngest son told me that he had been throwing up for the last 1/2 hour. I went to check on him and he asked me to call the store to let them know he wouldn't be able to come into work this evening. I called the store and asked for the manager, Carla. As soon as she got on the phone, she was very short with me. I told her that my son was sick and her exact words were, "fabulous.. today was my day off and now I have to stay until close". I tried to tell her that I was sorry and she hung the phone up on me. Having been a restaurant manager myself for over 20 years, I find this extremely inappropriate behavior. I am not impressed I understand the hardships that come with being a general manager, but I also know that a sick employee should not be working, especially around food. I do not appreciate the attitude I received from Carla or the fact that she hung up on me.i would hope you take this complaint seriously and some action be taken. Thank you for your time.

Ordered burrito, burrito bowl and nachos on January 7th, 2023 around 3:20 pm. The service was decent but the food was horrible. The rice was dry and crunchy, tasted like it was a week old. There was absolutely no flavor in anything, everything tasted like cardboard. I expect more from a $30 lunch from a drive through. We all have upset stomachs and are tasting regret well into the evening. I think someone needs to take a trip to Miami see what good food tastes like. Also, what is it with all the free chips? After combining all chips into one brown bag, we have an entire brown bag full of chips entering the trash as I speak. There isn't enough salsa, pico or queso in your little trial size containers to even touch this Superbowl party amount of chips. There's children starving in Africa... Such a waste.

This store is insanely disgustingly dirty.
There was not one table wiped down and they had trash and food on them. The floors had mud and food all over them. (No inclement weather to justify). The salsa bar was covered in dust and food residue. The food & grime went all around the bar as you could easily see behind the the condiments.

I counted 4 employees, none were busy and none initiative to come to the dining room to even look at the mess.
This is by far the dirtiest restaurant I have ever been in. The food was also very questionable. I hope I do not get sick from eating in this establishment, or you will be hearing back from me
By the way, The other one customer was Sharing the same concerns as they were shaking their heads
I only took one photo of that does not justify the degree of this due to wanting to get out of there as quickly as possible

On 12/22/2022 at 6:30pm in Bonaire, Georgia store #102626, I ordered a Quesadilla and a Burrito with dark meat. However, there was no dark meat on the line and had to be cut up in the back, while the meat was being cut up the server who was fixing my order went to the back and got some meat in a small plastic cup to fix my order. The small cup only had a small amount of meat to complete my order for the burrito, so I politely asked for a little more meat to be added. The manager who was in the back told the server to inform me it would be additional $3 for the extra meat; I informed the server the amount of meat was less than what the serving ladle would hold and that wasn't right to charge me that amount for a little more meat. In addition, the customer that was in front of me had the same amount of meat I was asking for and didn't get charged extra. Manager Neisha finished fixing my burrito with an attitude by aggressively throwing my toppings on the burrito and told the cashier in an unpleasant tone to charge me extra for the meat. The manager had an unpleasant attitude and tone of voice. I received bad customer service from Manager Neisha and feels she needs more training on her communication skills, body language, tone of voice and positive attitude on how to address customers, especially when you have new employees that are being trained.

I purchased a gift card for $25 on 12/8/22 at Moe's in Melville #620. I have the receipt for $25 for that purchase attached below. When I went to use it Greenvale, NY #233 to cover a purchase for #14.11 the cashier told me I did NOT have enough money on the card to cover the purchase. I had to use my personal credit card to complete the transaction. My gift card # [protected]. I tried to call the customer service number a few times and it is not picking up calls. I called the 800 number on the back of the card and they are not in service.

Tonight we ordered our dinner at Moe's 100 Greece Ridge Center Drive in Greece NY

Order number [protected].

Our order had incorrect items, was cold, and did not taste at all good or fresh.

We tried calling the restaurant several times to let them know that our dinner was not even close to the standards we are accustomed to receiving at Moe's, but no one answered the phone.

We would kindly like to be reimbursed for our dinner. We have been faithful customers for many years and we have spent quite a bit of money over the years on dinners and catering events.

Thanks,

John and iletha Kucak

[protected]

The chicken was hard, the rice was hard. The chips were stale, the sweet tea was terrible, not even sweet. Ugh.. I ordered a homewrecker. It was the most awful thing I have ever ate while I sat there and tried to scarf it down, the line was long and I didn't feel like creating a problem. I wanted to tell everyone in line how I felt. I threw it away and came back to work still hungry, almost $15 later. Never again. I went to the Moe's on Thornton Road in Lithia Springs, GA.

Today I waited a hour in line at the WKU Moes Southwest grill. However, this is not uncommon and I patiently waited my turn. This is the first time I have ever ate at Moes, but the first impression really was dissatisfying. A little about me - I am a older student here at Western Kentucky University, I own and operate my own small business, and one of my first jobs I worked at Wendys for 2 years when I was 16-18 years old. Some of the food safety precautions and quite frankly common sense I am aware of. I noticed the person who was waiting on us at the first of the line where the meat and rice was located was indeed the manager of the operation. I visited Moes around 1:30 pm on 10/11/22. I overheard while standing in line someone say that the workers (I'm assuming manager) ewwed at the sight of one of the taco/burrito tortillas as it looked as if mold was on it, but still insisted on giving it to customers. After waiting on hour in line I had to wait a few more minutes while a worker's husband got to jump line and have his food served before those who had stood in line for hours despite never having to stand in line. Im not sure of your SOP but I did notice when the manager changed gloves there was no hand washing procedure in between. Formally working in fast food this was a common practice. I never once seen any worker cleaning the area where food was being prepared. But did witness the manager refilling the containers (and dumping what was left into the new containers) but while doing this condensation and other food dripped into the cheese. This was never even acknowledged. When she would lift the containers, you could tell underneath of those containers was pretty dirty and it looked as if sanitation just wasn't a priority. The next lady who was the one (she informed she has been working there for 6 weeks (her husband is the one who got to cut line, in which the manager seemed to be in charge of that) didn't have on a hair net. Only reason I am really wanting to include that is, I noticed everyone but her had one on!. The lady at the register seemed quite but was efficient in her job (blonde hair). This being the first time at Moe I was really shocked. Never once was a greeting giving to any of the customers. I guess I had grown the expectation of over friendliness who welcomes you to Moes! I am not trying to get anyone in trouble, but I do feel that more training may be needed or even new management who is enthused and encouraging about SOP.

My name is Margarita Lapin. I am Doordash driver. Today, September, 26 at 5 pm I took order from Moes Southwest grill by the address 869 Lynnhaven pkwy Virginia beach VA 23452. I waited 20 minutes. And I did cancel order because I was ignored by your employees. They served new and new customers, and I waited. I lost order, I lost time. Please, take measures so that your employees do not ignore us, the driver. And one more question. Why do your employees never smile?