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McDonald's Complaints 2872

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2:11 pm EDT
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employees using foul langeuage in front of childern and elderly ladies during dinner rush an d Management did nothing to stop the language. My family and I will not go into this store or any other MacDonalds if this is the way they want to coduct bussiness, I get better service from Wendys and will contiue to frequent their food stores

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2:54 am EDT
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McDonald's continuing bad service

Hi, I frequently visit the drive through at McDonalds at Happy Valley in South Australia and every time there is either a product not available because the machine is broken, or we dont receive the food we ordered. Sometimes the burgers look like they have been thrown into the box and one visit the burger we ordered only had half a bun on the top! I would think any person making this burger would realise that half a roll just does not make a burger. We can never get the full menu we order because either the soft serve machine is broken or the freezee maching is in defrost, it is always something not working. This is not just a one off problem as I said I would visit this restaurant at least twice a week on the way home from sport, etc usually on a Thursday night which is when most of the problems have been occurring. Just today for example I went through the drive through and wanted sundaes and soft serves, the machine was not operating, I got home and my seared sweet chilli wrap was a crispy ceasar wrap. The chicken was dry and cold and I was extemely annoyed, again! Please can you do something about the quality of food coming from this restaurant and ask why these machines are continually breaking down.

Thanking you,

A Reynolds

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Myra Da Smart One
Myra Da Smart One
Chicago illinios, US
Nov 19, 2010 3:55 pm EST

I Really think that Mcdonald's Is Really Going to Waist .Everytime i gO tO M.donalds There either Ghetto Or Talking to each other while i wait . Mc.donalds Isnt' Really A fast Food Resturant To Me ! If You Wait Thay Can At Least Give You A Nother Food Product For Waiting So Long . Mc.donalds On Larimie And Chicago Avenue Is Trashy Careless And A Hot Mess . They Work On The Drive Through More Than The Inside Counter . Evertime I Go To This Same Mc.donalds Im Late For School Thats Really bad Service .The Goverment needs To Get New Workers At Mc.donalds And Stop All The Bad Service Before Mc.donalds Get's No Service At All .Im Begging Plese Do Something About This Bad Service .

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anonyMiss
San Diego, US
Sep 07, 2009 9:20 am EDT
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you could try presenting the specific mcdonalds with a copy of this letter and say hey...what are you going to do about it? with an owner or manager

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franky b78
LaSalle, CA
Sep 07, 2009 9:13 am EDT

McDonalds here in Canada just as bad they never get orders right and the food such as the hamburg patties look like they already been eaten and thrown up. I GOTTEN REALLY SICK ONE TIME FROM EATING THERE AND NO LONGER GO TO ANY MCDONADS CRAP FOOD RESTAURANT ANYMORE!

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PurplePoof
Calgary, CA
Sep 07, 2009 3:47 am EDT

If you want good service and good quality, go to a quality restaurant. What were you expecting from McDonalds? Also, I find myself struggling to understand why you continually go to a restaurant where machines are constantly broken, they're mixing up your orders or giving you bad quality food. Surely there's some other fast food resturants in your area that would get you fat just as quickly?

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6:46 pm EDT
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McDonald's rude customers

I'm a 16-year old girl that is currently working at McDonald's. It wasn't exactly my first choice to work there but I really needed the money since I am now paying for my own things. I like my job, and work around wonderful people. The only thing that stings me are the customers.
I'm not implying to all of you, but we ARE trying our best to fulfill you're needs, and it just makes it harder if you yell and call us names.

Don't get me wrong. I LOVE serving people, but I have a constant fear of people making threats or racial slurs to me and often feel like breaking into tears.

I'm on the verge of thinking of quitting, but with the money issues and bills, I might have to stick to this one.

I'm hopeful of a better job with a more professional environment, but it's been harder to get one due to the economical issues.

Thanks for reading this. It really vents out my doubts.

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Winchesterfreak93
Taylor, US
Jul 04, 2010 7:02 pm EDT

I too work at mcdonalds. It amazes me how rudepeople
can be! I mean they can see we are packed and all are trying
our best but they still decide that yelling at us will make
will make things go faster! When in reality it slows us down
more! It puts the managers in a bad mood
which in return puts
everyone else in a bad mood. It would be much
better for everyone if people would be more paitent. I know at some points the customer
has a legit complaint but if they would just calmly talk to someone than
it can be solved faster and easier. I quess I needed to vent too. For these reasons I treat every waitress or service person with paitence and understanding because I know how it feels to be on the other end. I think every person should have to work at a fast food place so they understand there is more to it than just making food.

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adams2289
Oregon City, US
Sep 05, 2009 7:52 pm EDT

when i come home and half my order is missing yah we get a tad upset, and plus we cant even understand these fast food workers now days, so make sure you give the customers the right order and you should have no problems right? take your time when dealing with customers food, so they dont have to drive all the way back. and dont give a attitude like most micky ds workers, good luck on your job and its great that you are working at a young age, shows you are a go getter!

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Melissa L
?, US
Sep 05, 2009 6:59 pm EDT
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I totally understand that you have to deal with rude customers but seriously I can't imagine that you've been working there that long considering you're only 16, so I don't really get why you're complaining already?! I bet before you started working there, you probably felt around the same way as a lot of the customers you've had to deal with. Expecting to grab your food and go, but in the end you have to deal with people who don't know what they're doing, hence they shouldn't even be working there. A lot of the people that complain have probably been to quite a few McDonald locations and have dealt with a lot of crap from the employees of McDonald's, just like with every other restaurant or fast food place.

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11:19 am EDT
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McDonald's out of control franchise owner

On Sunday, June 14, 2009, my son returned home visibly shaken and crying. He remorsefully explained to his father and I that he and two (2) of his friends were at McDonald's on Broad River Road and Dutch Square Parkway. A schoolmate, which is also an employee of McDonald's, and my son were horseplaying in the establishment’s parking lot. During the horseplay my son threw a rock at the other young man. The rock bounced off the ground and accidentally hit the bottom left door glasspanel. The glasspanel shattered and broke.

My husband and I reprimanded our son for throwing the rock and immediately took him back to McDonalds to apologize, face the consequences and find out the cost. Upon arriving at McDonalds we were met by two (2) Richland County Sheriff’s Deputies. They commended us as parents for retuning with our son and they realized it was an accident. Our son spoke with the Deputies. He was still visibly shaken but also remorseful and embarrassed. As soon as we exited the car a gentleman, who was fixing the window, began speaking loudly. He stated, “Is this the damned genius that broke my window?” our son proceeded, with the Deputy, toward this gentleman. As our son apologized the gentleman never looked up or responded. This statement, as well as the remaining derogatory statements, were all made in the presence or within hearing distance of the Richland County Sherriff’s Deputies.

As the Deputies spoke with me and my husband the gentleman continued to barrage us with hostile insults. My husband stated to the gentleman that what he was saying was not necessary since we came to resolve this issue. Mr. Clark began stating that I was the type of mother who after her child shoots someone I’d still defend his wrongdoings. Up to this point I never said anything to the gentleman because I didn’t even know who he was. One of the Deputies identified him as the owner. I stated, “He may have had a bad day and I understand him being angry.” Mr. Clark then stated, “These people are nothing but ###s. These ###s make me sick.”

At this point I requested that the Deputies ask Mr. Clark for a business card and stated to the Deputy, “Based on his visible anger, hostility, profanity and derogatory remarks I will not personally call him. I’d request a Mediator or an Attorney communicate with Mr. Clark for quotes and payment information.” The Deputies felt that this would not be necessary and Mr. Clark would soon “cool down” and that we would be able to talk. This unfortunately did not happen. The situation only escalated. Mr. Clark continued to work or walk back and forth to his vehicle. As he passed us (Deputies, myself and my husband) he continued with the derogatory remarks, at one point chuckling and making a comment about the President. Mr. Clark stated, “I am sick and tired of these kids coming in here, but I’m sure that by this Friday or Saturday after the movies I’ll be able to handle the other two (2) boys because they’d be dumb enough to come back in here.”

Since this bombardment would not stop I again requested that I be allowed to complete an incident report stating the language that Mr. Clark was using was threatening and derogatory. The older Deputy refused stating, “Unfortunately, Mr. Clark can say whatever he wants. We can’t stop a person from speaking.”

We continued to wait for two (2) other Deputies to bring the required paperwork. When the paperwork was complete for our son the older Deputy went to speak with Mr. Clark. When the Deputy returned he requested my identification. I asked, “Why?” He stated that Mr. Clark wanted to complete a trespassing complaint against me and my husband. Now at-this-point, my husband nor I, had ever been asked to leave the property by Mr. Clark or the Deputies. The only reason we were on the property was at the request of the Deputies.

Mr. Clark was in his vehicle with the engine running. My husband and I and the Deputies were standing at the rear of the police car completing the paperwork when Mr. Clark got out of his truck, walked behind me and began stating, “You are damned ignorant. That’s why you’ll see your kid wind up in the casket.” I stated (without ever turning around or looking at him in his face), “Sir I am not saying anything to you so please do not speak to me.” Mr. Clark would not move and responded, “This is my property and I can do or say what I please.” My husband told him, “Do not to speak to my wife like that.” He began to mock my husband’s speech deficit (Aphasia) and continued to walk closer to him as if he were going to physically attack my husband; who is also an amputee. My husband cursed at him and he in return cursed my husband. My son got out of our car and stated, “You don’t curse my mother or father especially my mother.” Our son also brought to the Deputies attention the “casket” comment (which the Deputies heard); asked them and Mr. Clark if that wasn’t a threat.” I escorted my son to the vehicle and told him to get in and be quiet. He did. The older Deputy got in between my husband and Mr. Clark. Mr. Clark did not back down until the older Deputy raised his voice stating, “Benny, Benny that’s enough.” The Deputy escorted Mr. Clark to his vehicle and Mr. Clark sped off.

I am still very shaken up by the public verbal attack and lack of reasoning Mr. Clark exhibited. This incident occurred in the parking lot where patrons were utilizing the drive-through, customers and employees were inside peering out of the window. I am very concerned about the Trespassing complaint. My husband is a former City of Orangeburg Firefighter, Police Officer and State Corrections Officer. Our son is a rising Senior with no academic or disciplinary problems. We are law abiding citizens who acted with the intentions of bringing our son back to the scene, face the consequences and apologize. I do not encourage anyone to leave the scene of an accident but in this case based on Mr. Clark’s public display of rage, anger and profanity I shutter to think what may have happened if our son would have remained at the scene and encountered
Mr. Clark without his parents present.

This incident occurred in June. In July I wrote McDonald's Corporate office and still have not received a reply. I ask anyone who is in the Columbia area, goes to the Dutch Square movie theatre or any of the neighboring schools to think about which McDonald's they patronize or have their children/teens patronize. When an adult exhibits such out-of-control behavior and uses such "ugly" words; I wonder what he can tell his employees about customer service. It is also my understanding that law enforcement is very familiar with his temperament. Sounds like Mr. Clark is accustomed to being a bully and getting away with it and I guess McDonald's Corporation is focused on their profit margin not the behavior (or lack thereof) of who displays their name and sells their products.

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12:21 pm EDT
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McDonald's sexist advertising

I have recently heard a radio ad for McDonald's. It's the Miss Spend and Mr. Save advertising. I cannot believe that McDonald's would not only create such a explicity sexist ad, but would actuallly produce and air this same sexist ad on the radio. Did someone within their advertising "camp" not think that the stereotype of women spending and men saving, oh, and let's not forget the little blurp at the end, where the female asks to borrow money from the male. Unbelievable. I will make sure I post this complaint on every available website, tweet, facebook, and complaint board that I can find.

Sincerely,
Christina Colby
A female

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Edin3
Assholeville, US
Oct 15, 2009 4:16 am EDT

Right on! I'm a guy and I completely agree with you.

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12:38 pm EDT
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McDonald's coupon

I received a McDonld's coupon booket in the local Sunday newspaper and decided to use it. The coupons just started today 8/30/09. I went to the drive thru and ordered my 20-pc Chicken McNuggets and made her aware that I had a coupon. The price on the screen stated a much higher price than coupon. I told her and she said that she would look at the coupon at the first window. I drove to the first window and handed her the coupon and she stated that I could not use it, due to the fact that "she didn't have a button on the register for it" . I explained to to her that I just received the coupon in todays paper and she told me again the same thing about not having a key on her register. I then took my coupon back and told her to delete my order and left.

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6:33 pm EDT
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Every Friday evening I take my family out to eat at one of their favorite fast food restaurants. More often than not, my children pick McDonald's over some of the other fast food places in our area. For the third time in the past month, my youngest has begged me to take him and the rest of the family to McDonald's. And for the third time in as many trip...

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2:12 am EDT
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McDonald's refusal to give refund

This is an email I sent to McDonalds a few days ago...after reading the wonderful experiences everyone else has been having at McDonalds I guess I won't be getting a refund. At least I am not alone and its not in any one part of the country.

I stopped at the location on the way to work as they are usually very fast and I thought I could get a good meal to eat on the way to work. When I got to the 2nd window the cashier asked me if I would pull forward as my order was not ready. I attempted to explain to her that I could not as I was on my way to work and I had to go. (Pulling forward and waiting is normally fine, but I would've been late to work if I had done so in this case.)
I asked for a refund to which she replied someone was making the sandwich I ordered.
How can you ask me to pull forward and then say the sandwich is being made?

Why could I not just get a refund? I work in food also and understand that things happen at times, but I also understand when a customer asks for a refund you give the customer a refund.

I did keep the tea that was supposed to come with the Mushroom Swiss Burger combo which I did not get...but I don't think your tea is worth the $6.15 I paid for some fries and a burger I did not get.

Why could I just not get a refund?
You don't have an all sales final sign up.
I did not even get a receipt so you will probably ignore this email anyways...I just wanted to let someone know about my experience and at least make an attempt to get a refund.

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eljoker67
El Paso, US
Jan 06, 2010 6:35 pm EST

Did you know that all you have to do is call the 1-800 number on the cup and file a complaint. All you have to do is tell them that they did not provide you with a receipt. And they will contact the owner or the G.M. And that's all you have to do. I have done that plenty of times.

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6:42 pm EDT
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My daughter and I went through the drive thru and ordered chicken nuggets and fries and a ice cream cone. I got to the window and was handed the bag and told the ice cream cone would be right up. I then had to ask for sweet and sour sauce for the nuggets, because the employees failed to ask what kind of sauce if any i wanted. I was then handed one...

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9:20 am EDT
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McDonald's wrong sandwich

I ordered sandwich #11 bagel, egg, cheese .When i placed the order i walked away, 15 minuts after leaving the restaurant i noticed the sandwich was missing the egg and cheese, it only had bacon the bagel. Then i had to return to ask to have to sandwich replaced. I lost 30 minutes for nothing. I have reciept, my pfone: [protected], my name Ben.

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CustomerRight!
Waldorf, US
Aug 11, 2009 9:40 am EDT

Next time go to the mcdonalds website and file a complaint directly with them...beleive me your problem will be solved in 24 hours. You'll usually get a phone call from the manager and possibly a free meal.

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6:47 pm EDT
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McDonald's very poor service and lack of codiments

Whilst visiting your outlet in th Walmart Store in Moose Jaw on August 8 2009 at 12.00 noon I encountered a very annoying situation. I ordered A Mighty Caesar Salad that you now promoting.
On entering the store we were not greeted other that " Yes". No smiles - nothing. When I received the order for my husband and myself I had to ask for the salad dressing. I was told they had no croutons. I asked for vinegar for my husband fries. "We don't have any" No apology, nothing but "Next."
My order # 38221. I would like a reply to my e-mail PLEASE.
THANK YOU

Pam Fulcher

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Originalbud55
Mansfield, US
Oct 26, 2009 6:28 pm EDT

You gotta be kidding! Vinegar packets for fries?

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anonyMiss
San Diego, US
Aug 10, 2009 6:52 pm EDT
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Are you serious!?!?!?!
Are you SERIOUS?!?!?!?!

Get over yourself lady.

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2:13 pm EDT
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Ive been to this Mcdonalds alot because its not to far from my house and I have a problem everytime I go. I try to say to myself maybe it will be different this time and it never is. I went to the Mcdonalds on 52nd and wadsworth in denver co at 11:00 August 9. They told me they stop serving breakfest which was not a problem. So I order a Mcdouble no onion...

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5:00 pm EDT
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McDonald's hygeine

My mom and I were in McDonalds and while we waited for our order we watched a hispanic lady in the back sweeping the floor with gloves on then she proceeded to bend over and pick the garbage up off the floor which her cleanliness was wonderful but then when an order came in with the SAME GLOVES she went on to make hamburgers filling orders one after another without even hesitating to change gloves or wash her hands! Maybe this will help you eat that double burger next time you go through the drive thru...

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100% American Man
US
Oct 07, 2010 6:13 pm EDT

Sounds like a dirty beaner to me, they do not have the same standards for cleanliness as born in the usa folks do. And for those I offend, go back to Mexico!

miss_x
miss_x
Las Vegas, US
Sep 19, 2009 4:52 am EDT

This 'EileenRocks' goes around to every comment she can and harasses people.. cyber bullying is right. Just because it's 'online' doesn't make it any more 'safe..' what evil there is in the world, as if it's not enough to get scammed by all these companies, then there's 'people' like her, if you can call that 'people.' But I'm not going to waste any more time with that..

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upathetic
Converse, US
Sep 17, 2009 9:51 am EDT

shut it dlaker, go run to your cyberbully el Squeakowhat differance does it make dlakers. Just a keen observation. are you looking for an argument with the poster, boy.

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dlakers
Davenport, US
Aug 06, 2009 5:51 pm EDT

wow! looks like we may have two cyberbullys...lol

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dlakers
Davenport, US
Aug 06, 2009 5:24 pm EDT

a lady is a lady. who cares if she is hispanic

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dlakers
Davenport, US
Aug 06, 2009 5:19 pm EDT

Why must you refer to her as a hispanic lady instead of just a lady

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6:05 pm EDT
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McDonald's Brainless employees

McDonald's, Hwy 19 & 41, Jonesboro, GA has incompetent (brainless) employees. They took my order, took my money and refused to give me the food (they said they were out of salads), I told them that a substitute would be fine and they couldn't even provide a hamburger. After explaining that my order had not been correctly filled to at least four different employees and waiting for 45 minutes, I demanded that the manager give me my money back. A lot of wasted time and no food ! They are rude and incompetent. Needless to say I will not purchase food at this McDonald's again! This happened on June 25, 2008 at 9:15 p.m., Jonesboro, GA.

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susiestarr
Galveston, US
Dec 22, 2009 12:48 pm EST

Yes there are rude and incompetent employees. I work for MCDONALD'S in Galveston. I am older 63, I was taught the old way back in the day! Customer service and being right. I think for all the customers who try to rip off a hamburger there are a million people who are very nice and honest. But I have seen management treat even our police as thief's . I was told to be careful of the officers because they try to come in on shift change and pretend they didn't eat once already! What bun ck. They also treat customers like convects and DEMAND a receipt over even a small fry. Where I work everyone tries to blame everyone else for their screw ups. I thought it was only where I work. I also am having problems because I am white and older and poor. I have to work! I feel that all of this behavior is only with places where management tends to bully. I have only one bully boss, alas I am always stuck with her!

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2:21 pm EDT
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McDonald's kids meals

Is anyone else as tired as I am of going to McDonalds to get the kids Happy Meals with the New toys and are always told they are out and they get something from 2 months ago? This is getting old. I say lets file a Class Action suit. To me, this a a bait and switch scheme. They know how many Happy Meals are sold @ every store. And they still have none? Whay do you say?

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Update by Bandit49
Aug 04, 2009 2:45 pm EDT

OK.Bait and switch was used as generally speaking. The price of the toy is figured in with the cost of the meal.The complaint is they are always out. This has happened several times not just once.I have spoken to alot of other people and it is the same thing. No parent or GrandParent likes the disappointment look on their childrens' faces. They (McDonalds) can do better, after all they are McDonalds.

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AerosmithandQueen
Port Elgin, CA
Aug 29, 2011 2:52 am EDT
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Mac:

I can barly read your comments

and the only reason for the toys is because usually they have to get rid of their old toys first.

MAC
MAC
Alabama City, US
Aug 04, 2009 6:26 pm EDT
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OK AY MY FREND I TAEK IT BCAK, ,

AS I HALVE CECKED SOEM OFF YOU'RE PERVIOUS PSOT'S

YOURE A VOLUTNEER MODURERATOR MY FREND

PILESE ACEPT MY ALOPGY'S I DO NAT WHISH TOO OFEND

Dr M A CARNARVORO

MAC
MAC
Alabama City, US
Aug 04, 2009 3:54 pm EDT
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QOTED::

1 hr 12 mins ago by Moderator

NO WAY YOUR A DOCTOR!
_________________________

FREND KNOW WAY YOUR ARE A MURDERATOR'S!

I DO NAT MAEK ANY CALAME'S ### I NO WHOM I AM & THTA I S ENUF FOUR ME

Dr M A CARNARVORO

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andbran
arl, US
Aug 04, 2009 3:00 pm EDT

you're right no likes to see disappoint in their kids faces. but the thing is kids bounce back pretty quick. also Mcdonalds does not make the toys. the people who make the toys are ones who distribute them.so actually your beef is with them.

MAC
MAC
Alabama City, US
Aug 04, 2009 2:50 pm EDT
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OK, , SP NOW U AMDIT THTA IT IS NAT BATE & SWICH

SO EFEN THO YOU NOW AMDIT THTA YOURE PORPOSED CALL'S AXION SUITE HAS NO METRIT, , I SITLL MAITANE THTA YOU'RE CONPLAIBT IS A WAISTE OFF YOURE TMIE & YOU SHOLD WORY ABOT MROE IMPROTANT THINIG'S

BUSNESS'S RUN OTU OF THINIG'S, , TRY MAD CONADL'S TOMOROW IF U REALY WATNT THE TOY'S THTA BAD

Dr M A CARNARVORO

MAC
MAC
Alabama City, US
Aug 04, 2009 2:38 pm EDT
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YOU NO MABE YOU SHOLD PORBALY WORY ABOT SOTHEMING A LITLE MROE IPMORPTANT (( SCHUCH ### FEDEING YOU'RE KID'S BETER FOOS & NOT MAC DOLANDLD'S ))

NO BODY'S BUT A SACM LAYWYER IS GO ING TOO TAEK THTA CLALSL'S AXTION SUITE, ,

SO THE RETSARUATN RAN OTU OFF YOU'RE TOY'S THTA U WATNED THTA IS NAT SOTHEMING TOO WAISTE EFERY ONE'S TIME'S WHITH, , IT HAPEN'S U NO? ITS A PATRT OFF LIEFE

IF IT WAS A POLPULAR TOY'S THNE I AM NAT SUPIRISSED THTA THEY RAN OTU

MY FREND U SHOLD REALY THNIK ABOT THSI BE FOUR U COCTNACT ANY ALWYER'S

SICNERLY

Dr M A CARNARVORO

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dlakers
Davenport, US
Aug 04, 2009 2:30 pm EDT

Definition of bait and switch:
A deceptive method of selling, by which customers, attracted to a store by sale items, are told either that the advertised bargain item is out of stock or is inferior to a higher-priced item that is available

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8:44 pm EDT
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McDonald's poor service and bad attitude

six of us went in to mcdonalds and placed our order the place was a little busy but really not that bad, any way the order line was a lot shorter than the waiting line all of my group received there food and sat down i then waited about ten minutes still not to get my food, mean while about six to seven other people received there food that had plainly placed ther order after i did, than other customer came in and ordered received there food first and brought it to the manager attention with on avail, now everyone in my group is done eatting the manager checked my ticket three seperate times and continued to fill other orders by now i wasn't very happy so i asked if i was going to get my food or not he totally ignored me would not converse or even try to solve the problem at hand when i asked him what he thought about it he contioued to ignore me till i finally asked for my money back he proceeded to do this with out any eye contact or communacation with an experience like this i belive you problably will do just fine with out our business and any one else we can tell, or maybe you can handle this problem, this took place in beaver bay mn. 9:30 am saterday august first. the manager was very aware of the whole ordeal and is the one who was primarly involved. By the time i recieved my money back there was no one in line for anything.

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5:55 pm EDT
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So it was around 4:30am and myself and some coworkers decided to stop at the local McDonalds for some food before their flight. We went through the drive thru and were told that there was no meat ready. This a 24 hour McDonalds. After hearing this we decided to just head to the airport. So on my way back I stopped there again figuring everything was good to...

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3:17 pm EDT
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McDonald's not enough time

I have submitted a complaint on not enough ice a McDonalds That we went to regularly. This complaint that i have is also about getting extra ice, although this McDonalds ALWAYS gives me extra ice, we ordered extra ice one day and pulled up to the pick-up window to pick up our drinks. When we were handed our drinks right away you could tell it was not extra ice, so my boyfriend asked them if they could put more ice in the cups for us. To our surprise we were told to PULL UP TO THE WAITING AREA FOR ICE! Pull up for ice?!?!? And they wern't busy! I thought it was outrageaus that were were told to pull up for the ice, since when does it take more than 5 seconds to add ice to a drink. I have had my orders wrong A LOT at this and many other McDonalds, but the sheer reason that it was something as simple as ice is what really makes me mad. i just feel, if you don't want to do your job then quit, there are many other people out there who need a job and would probly do a better job.

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notpleasedatall
orlano, US
Aug 05, 2009 2:10 pm EDT

McDonalds has this habit of putting ALOT of ice in their drinks. I regularly purchase the Large Sweet Tea from them because I happen to like it and its only a buck. The first few times I didnt realize that there was a ton of ice in the cup. The cup is supposedly a 32oz cup. But, just recently I happen to fill that 32oz cup with a 16.9oz bottle of water using the remaining ice from the sweet tea I just finished. How is that possible? Why so much ice? Their cups have two lines on them so the individual filling the cup knows where the ice should be. Most times, the top line is where the ice is filled up to.. that line is far above half the cup. The second line is about 1.5inches from the top line. Still, too much ice. I have now decided that I will purchase my drinks without ice and then ask for a small cup of ice to accompany my drink. Also, I have noticed that they use machines to fill the cups now. Therefore, the machine is automatically set to OVERFILL the cups with ice. We are being ripped off so bad its crazy!

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kelvo123
Glasgae, GB
Jul 28, 2009 9:28 am EDT

You are a lucky man to have something so trivial to moan about. Tragic.

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rosie
Lakewood, US
Jul 27, 2009 4:06 pm EDT

If McDonalds gets your order "wrong a lot" and they won't give you your precious cup of ice, why the hell do you keep GOING THERE? I bet you enjoy harassing people who aren't allowed to talk back to you, it's probably part of your daily routine and you look forward to it. If right now all you can manage to ### about is how McDonalds has started a conspiracy against you and your "sweet tea with extra extra ice" then consider yourself lucky. Meanwhile, leave this board to people who might actually have a REAL complaint...

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taz6122
Springdale, US
Jul 27, 2009 3:33 pm EDT

I would have to say you are the oddball. The majority of complaints about ice is too much. I hate a watered down drink and so do millions of others. If you want extra ice then go somewhere you can serve your own drink. You get the cup and fill it with whatever you want. Don't make it so the rest of us have to drink half water/half whatever.

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3:09 pm EDT
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My family and I visit this paticular McDonald at least once a week. We went on the 20th of July, and ordered a sweet tea (which we ALWAYS order). I always order my sweet tea with extra, extra ice, because normally its warm, and the normal amount of ice is melted before you leave the parking lot. Well, this day, I ordered my normal sweet tea with extra...

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McDonald's structure of coffee cup

I have visited your establishment since it opened in St. Catharines with my son and now my grandsons. I enjoy a good cup of coffee. I currently suffer from Parkinsons Disease. I have experienced two incidents recently wherein coffee has oozed out the spout of the newly constructedcoffee cup and scalded me. The insulated cup does a wonderful job of keeping the coffee hot and easy to handle, however, the coffee cup lid contains a pop up bubble on the rim that is suppose to make the coffee accessible. I have yet to get that pop up bubble in place without the coffee spilling over on me. It does not fit properly thus coffee spills all over. I felt compelled to write to your company and suggest that someone study the makeup of the cup in the hope that the cup structure can be improved and I don't have to worry about burning myself when I indulge my coffee cravings. Thank you for hearing me out, Sincerely,
Betty Chambers

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About McDonald's

Screenshot McDonald's
McDonald's is a global fast-food chain that is known for its iconic golden arches and its delicious burgers, fries, and shakes. The company was founded in 1940 by Richard and Maurice McDonald in San Bernardino, California, and has since grown to become one of the largest and most recognizable brands in the world.

With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.

McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.

In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.

McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.

Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.
How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

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Overview of McDonald's complaint handling

McDonald's reviews first appeared on Complaints Board on Oct 18, 2006. The latest review No products was posted on Oct 7, 2024. The latest complaint General Management was resolved on Feb 27, 2023. McDonald's has an average consumer rating of 2 stars from 2918 reviews. McDonald's has resolved 401 complaints.
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    More phone numbers
  3. McDonald's emails
  4. McDonald's address
    110 N Carpenter St., Chicago, Illinois, 60607, United States
  5. McDonald's social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 07, 2024
McDonald's Category
McDonald's is ranked 1 among 60 companies in the Fast Food Chains category

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