McDonald's
Reviews and Complaints

On the 25/03/09 I brought my 4 years old a mc ckicken sandwich meal (He won't eat ant other mc donalds food) he'd got 3/4 through the sandwich and started coughing and spat out a chicken bone about 2cm long, so I contacted the macdonalds restruant told them what had happened she told me to take the mc chicken sandwich back to them and she would send it to the lab in solihull b-ham she offered me another mc chicken sandwich I obviously said no way I had no apology she just said someone from the lab would be in touch its been 2 week know I have had no contact from them I sent them an email stating what had happened and guess what still no reply, I feel that this is digusting behaviour you would think that they would contact you as soon as they recieve this kind of complaint even if they sent you a quick note saying that they have recieved your complaint and are looking it to it but in there eyes they probably don'nt care. Thinking about it i'm so glad he spat it out god forbid if he had choked on it, it makes you think what else gets mixed up in the chicken processing.

The gravy was watered down. The lady at the drive thru was very rude. At the second window. Also the last time we ate inside the manger had no control over her staff. This was about four in the afternoon We probably wont go back.This was the Mcdonalds on West Tipton.

My husband works for the Macdonalds by Provo High. Twice when he has been sure he is not to work he finds out later he was scheduled. Making him look bad when he was sure he was not to work. He has been called a liar when he said he worked at another Macdonalds, when he did, in Ft Madison Iowa for about a year (I am his wife, I would know). Called a liar to his face and no one will admit when they make shift mistakes- he just gets the blame . But do they call when he is due in and he is not there? No. They only call when they are short staffed, then they call and he normally goes in as he is supposed to. They know our number why not phone if he is down for that day? He feels they are trying to sack him and this how they plan to do it- to make it so it is his fault when it isnt- he is not a slacker, he goes to work on the days he has knowledge he is working.
I dont like this. They own two other Macdonalds in the area.

In this day of age and economic turmoil, I find it hard to believe that a company would have a hard time finding decent looking employees. This must not be the case for MickeyD's. I went to the Pekin McDonalds by the Sears on Court recently in their drive through. The girl who took my money and order look like someone who should be operating the Tilt-O-Whirl at a carnival. Both her forearms were covered in tattoos. Is this what you want the face of your company to be? Some white trash trailer rat? Seriously, people are breaking down doors looking for jobs and they hired her over a nice clean cut individual. Epic Fail McDonald's!

After visiting MacDonalds Last night, I am annoyed at the "extra" fees that were added to my order. I ordered a cheeseburger, with lettuce, tomatoe, and mayo. To receive the reponse that she had to charge .25cents per item. An extra .75cents for a burger that is only$1.39 to star. Nowhere on the menu board does it state there is an addtional fee for condiments. I understand and except that yes I am requesting extra items, for which I could understand an small fee, but .25cents per item, and for mayo? The worst part of this story is after being charged and paying the fees I received a small sliver of tomatoe, and brown lettuce. MacDonalds has removed the Big Xtra from the menu, this burger included lettuce tomatoe and mayo.
Most fast food resturants offer the option to have these condiments without an added fee.

I'm a truck driver, on the morning, Monday 26th Oct, I was headed to Camberra and on the way stopped in for a quick bite at the McDonalds at the Sutton Forest Service Center around 30kms north of Goulburn. I looked at the menu board and decided to order the Egg and Sausage McMuffin value meal, which as you may know comes with a hash brown and a small filtered coffee all for $5.35... very nice. Anyway, When I was handed the goodies I was charged $6.40 ? I inquired as to why I was not charged the displayed advertised price and was told it's because their coffee machine had broken down earlier so the small filtered coffee had to be brewed at their McCafe which is all of about 6 paces away. I said... well what's that got to do with me? I don't care if you had to go down to the local 7 Eleven to get my coffee, the price should still be as advertised, ie $5.35. No one seemed to know what on earth I was going on about?... including the Manager! They probably made $1, 000 bucks out of that broken down coffee machine with all the customers they ripped off that day! Anyway, I didn't have time to argue about it and I was pretty hungry, so I paid the extra $1.05 and got the hell out of there. Am I crazy or what? Can a big company like McDonalds do this?

Very disturbing discovery about the oil used for the French Fries. My daughter & I bought meals from the Bayside, Table View branch. When we opened the brown bag, the smell that attacked our nostrils, was unbelievable. It was a combination of the smell of moth balls and chemicals. We tried to eat them, but were unable. I took the box into the shop and was told quite frankly that it is the oil and that new oil was being brought through by the Manager the following day. They use the oil for 9 days and that they had had many complaints. I took an ice cream cone instead of the chips. We were disgusted when we used the Parklands McDonalds and found the same problem. This oil is highly toxic and most unpleasant to eat.

My complaint regards to the character of the male crew on duty in McDonalds in Belconnen.
I refer to an incident in early 2008 in which a friend, walking drunk through the drive through at night was encouraged with others, to lift her top, which was photographed by the manager working at the time, “Dez.” When later asked to delete the photograph he refused, instead showed the picture to other customers which came through the drive through.
I believe this action has not been addressed and has left a stain on the reputation of this franchise store. This was not the only time in which my friends and I were harassed by the male staff on duty, and “Dez” more than once asked us to lift our shirts up. I had expected this manager would have been fired but no action seems to have been taken by any of the other staff. It was an extremely traumatic incident for my friend involved, and a lot less than could be hoped for from a family restaurant.

Dear Mcdonalds Australia,

I am writing this letter of complaint as I have had too many accounts of poor counter service in delivery of food. On three occassions in the past two months. It is becoming apparent to me that the service in delivery of food to the customer is slow and customer value is diminishing. The first incidence was at North Ward, Townsville where i began to wait for a Chicken Deluxe burger, the precendence was the drive through, and a fellow customer had recieve her burger before me. 8 mins after I still was waiting for mine, then still realising i had not recieved a junior burger for my child. I had showed that as a customer of was unaprieciative of the wait and all i recieved was a sorry. The second occasion was at Newmarket Mcdonalds Brisbane, on this occasion I had to wait 7 mins for a Fillet of Fish, once again showing my exhaustion of slow service. The last and final experience of poor service is at Fairfield Waters Mcdonalds where I had ordered a Chicken Deluxe meal, Fillet of Fish and 6 Chicken nuggets. To my expectant surprise once again i am waiting for an item to be on my tray, the chips are going cold, my kids are hungry and i am standing there waiting for service of 6 nuggets to turn up. With no exageration of timings the 6 nuggets were 8 mins after the chips and Chicken Deluxe and Fillet of Fish. Please comeon McDonalds where has the value in service gone, of the customer having there meal brought to them so Mum can sit down and feed her children in a place that was built by families. I will say again there is no value in Customer service and cooking fresh burgers is a joke, my chips go cold every time waiting for something to arrive, the good old days are gone where my kids will grow up on family times at Mcdonalds. Forever lost customer
Regards
Cath
Townsville

On the morning of Sat. Sept. 19 at approximately 8 am. a party of four, while traveling in southern Manitoba, stopped for breakfast at the Neepawa McDonalds. We found the conditions deploreable, far below the normal and customary standards of McDonald's restaraunts. The floors and table tops were dirty. The abundance of flies truly defies description. We are not talking about a few flies here. We are talking about hundreds of flies. This is true for the dining area, as well as the food preparation area. The food was substandard to the extent that two of our four breakfast sandwiches were cold to the touch and hash browns were at best warm. While we emphasize with the young lady attempting to provide service at the counter, it was clear that this person's disadvantaged situation prevented her from functioning in a manner acceptable for the position. Management surely should and must have recognized this situation. As we travel frequently, we often choose to eat at McDonalds for their consistency in quality of food and service. Our experience at the Neepawa McDonalds was unacceptable and quite to the contrary. Bob & Sandy Teets Durand WI, USA

Sept. 27, 2009 at 14:37 I was spoken to and treated rudely by two different employees of the Elkton, Md. McDonalds.; Neither of which spoke enough English to be understood by an English speaking person. They spoke to each other in spanish and due to my knowledge of spanish, I called them on it. I had ordered a quarter pounder to go, I got a quarter pounder with cheese to "eat-in". I sent it back two times and got the same thing each time then demanded my money be returned and demanded to speak with a manager. Where upon I met with a black girl who spoke as badly as the mexicans. McDonald's needs to support Americans, if your employees wish to work in America they need to speak English and go thru the proper proceedures to work here. If an INS officer walked in any McDonald's, I truly believe over half of the employees would scoot out the back door. I will no longer purchase from McDonald's and I am not alone in this.

I am 36 Years old and was recently laid off from a job I have had for 15 years. Well I am a single mom and have to work I put my heart into every job I do. But the complaint is the first week I was there, there is this assistant manager named James who is a youngster himself... He told me to go mop and sweep and do the dishes and run front counter, well I did that and another employee told me a few minutes later that she asked to help me and he said no I hate that girl she is nothing but a drug addict... Every since then when I am scheduled to work with him he sends me home... I have repeatedly told the general manager and nothing has been done... The night before last he had hired all these young boys and him and them boys would get to missing for hours I on the other hand was doing everybody elses job, cleaning and taking and deliviring orders, They sit on the counters and text all the time and so does the manager I said something he tolme I quote "You take your job to serious" When I work I give it my all... If it wasnt for people like me the resturant would be in shambles and nothing but a teen age hang out... well today I am working my tail end off again and all the other people where all gathered around including him and he looks at me while I am working hard and says you can clock out and leave he didnt ask me he told me I guess I was ruining his fun because I am serious about my job... He went to his office and I could not take no more I went to him and wanted to know what problem he has with me... he says nothing and I continued telling him what my friend had told me all he said about me he bowed his head and said nothing. I have reported it on 3 occasions and nothing has been done... I asked him right then to lets get this problem solved right now but he said nothing... so I turned and walked away.. and went home.. I want to quit but then he would be winning... and I need to pay my bills but getting sent home everyday by him im not going to be able to do that... I was manager at a pizza hut and a little ceasers one time and from what I remember a manager is not even suppose to even talk bad about another employee with a crew member He in my opinion is to young to be a manager and dont care about his job like I do... what do I do? my email is [protected]@yahoo.com

I find it amazing on the corporate decision McDonalds has made on charging for sauce quantities that exceed what has been determined to be the std. packages of sauces you get for nuggets now. Get real guys, has the current economic depression really effected this multi billion ARCH. This is another example of how corporate america has found a way to recoupe profit on dry materials that has little to no value of cost. Having worked as McDonalds during college and currently in a upper managerial position I cant ignore the current move McDonalds has taken to become leaner. I have to wonder who decided the recommended serving size of an 10z sauce package. I always thought that the goal of a business is to make the customer happy. Let's analize this a little further 2 sauces for a 10 pc nugget at 2oz. That's .2 oz per nugget!... are the CEO's against double dipping or what. To make matters worse additing a tomatoe or cheese to sandwich can cost you $.40 cents, that nearly half the price of the sandwich. If this is the new wave of doing business, perhaps we should be getting discounts when we hold the tomatoe or cheese. These new policies are obscured and ridiculous. I was a long term contributor to the Ronald McDonald House, but I think I will save my extra change to cover for extra condiments. What's next charging for ice. ER

Today my daughter went to our local McDonalds and bought my husband a coffee, like she has done time and time before. He always gets decaf, and gets it black. He usually gets 7 cream and 7 sugar to put in it, as he would rather put it in himself, then have one of their employees do it.

Well, after the sugar was all put in, he put in one creamer, and was stirring it, up to the surface came a fly! Talk about gross!

I personally took the coffee down to them, and told the manager we had a big problem.

According to the manager...it's summer, hmmmm-the middle of September...and although they try to keep them down, it happens. He was REAL nice, and offered to make a fresh batch for me, and I looked at him like, no way!, and he gladly gave me my money back.
On the refund receipt, I seen him write "found fly in coffee".

Am I wrong here, but shouldn't an incident report have been filed ?

And just how many other flies found in food complaints has this place had?

Is this not an issue for the HEALTH DEPT.?

We have eaten other food from the same place! Wonder what other goods have been found there!

A (seemingly) simple visit to this McDonalds on a Friday afternoon to buy a few things for my nieces and other neighborhood kids. An after-school "reward" for a week of excellent "academics" from them.

Now first of all, I payed for this meal with a credit/debit card. For two adults, 2 nieces, and seven other children that they commonly have over, I spent a whopping $79.00...You know the McFlurry cost are outrageous...but again, they all did so well in school for the week. Nevertheless, they wanted the McFlurrys, Chicken sandwiches, fries and the such. Nothing for me, as I know there is a Jack in the box, down the street. I also purchased food for my sister, and my better half---Lucy. Well I pay for the food, and in that the youngters wanted a particular condiment (Ranch) for their food, I asked as the food was given to me. No dice. They wanted $0.33 for a single condiment. I only wanted 5. So I spend $79.00 and they could not oblige me with $1.65 in condiments. O.K. so I do understand operating cost, and things of that nature. However, when a person purchases something, at the amount that I did, it only seemed prudent to not charge. Oh, and by the way, I payed for this with a credit card, and I did not have any cash on me (not that I would have payed anyway). The manager then comes out and tells me that if he wanted to he could charge for "salt." Yes salt. Then he tells me to get out of his store if I did not want to pay for the sauce. So I left (with a smile on my face), went to jack in the box, and I ordered two tacos, another order of fries, two Jumbo Jacks, and a drink. Oh, and then I asked for 5 ranch sauces, and they gave them to me, because I had "PURCHASED" food.

By the way, the managers name is Marcos.

Mcdonalds customer services
11-59 high street
East finchley
London
N2 8aw 17th september 2009

Personal accicent / injury in mcdonalds property — stratford on avon

Dear sir / madam

I have started procedures against mcdonalds, stratford on avon, warwickshire branch,

For accident / incident / personal injury to myself, on wednesday 16th september 2009.

Mcdonalds... wednesday 16th september 2009

Contacted lawyers & business colleagues in media.
Thursday 17th september 2009
Submission below of claim / personal injury/ damage & trauma.

—

Purchased an apple pie. approx 3pm weds 16.9.09

This pie has apple 'self contained in an oblong parcel like wrapper'
I was very hungry & immediately unwrapped the thin cardboard like wrapper. proceeded to 'bite in to the pie' then the entire pie exploded in my face. badly burning mouth, cheeks, lips & tongue.
I was in agonising pains & trauma, caused by this. no one came to my rescue. I had to get the mcdonalds cleaner to bring me some ice. this took 15 minutes to bring & then by this time, I was in very bad pain & distress... (due to length of time taken to get any assistance) & (to extent of injury to face & internal... lips & tongue). I asked to see the manager for a complaints procedure. there are no such incident forms, no personal claim forms, no reporting nor procedures to deal with any injuries or incidents. I was informed by seb shift manager. that he/they/were no way that anyone could or would be able to nor want to assist in any way.
This pie was like a bomb that exploded boiling hot sauce & mcdonalds are to blame for their extremely high cooking temperature, thats remains explosive for a very long period of time, due to a gaseous nature.

I have today, been advised to contact both 1). health & safety executive 2). environmental health.
(to which I have contacted). further contacts discovered & to be explored.

Also advised to fully inform mcdonalds head office:
Address: 11-59 high street, east finchley. london. n2 8aw.

This company have been and are negligent in both their servings of boiling hot foods (to the dangerous nature) to the ignorance of the facts and to the non assistance & ignorance of their trading regulations.

There apparently are no customer incident forms.
No procedures for accident, nor personal injury claims / incidents.

I have several business friends who operate in the media & will be most interested to publish my findings / experiences & trauma, should this be necessary to further my claim.

I wish for mcdonalds to take better care & responsibility for their business tradings.

If this had happened to a small child, or indeed, had there been anyone close to hand: (had boiling hot & explosive liquid) hit their face and or body part, then this would have been a different story, if the person had been blinded.

"this is very dangerous & extremely serious & must be taken seriously enough to correct any future damage & prevent from happening again".

"I am claiming for personal injury & to trauma, that has been caused to myself"

I have very influential business contacts, both within the media & a lawyer, who can provide both first class advice & will prepare my submissions & further my claim if deemed necessary.

I look forward to your reply, in communication as soon as is possible.

Yours faithfully

Stephen bailey
Worcestershire
Wr11 1xz

Tel: [protected]

Dated: 17th september 2009

Being that it is the only available mcdonalds after hurricane ike there is no other options as far as mcdonalds goes.
Management at this location is the worst I've ever experienced.
I have been in the food service industry for over 15 years. From dishwashewr to management.
Apparently Mcdaonalds employees are more concerned about their salon nails and hair (females) and keeping their pants saggy and flirting with employees and customers (male), Than serving the customer.
Consistently have to wait for the cashiers to answer their cell phones.
As a result they are not paying attention to the orders being placed.
I was the only one there at 11:00 a.m. this morning. I ordered a #6 crispy with two jalapeno peppers. Because she apparently doesn't know what a # 6 is (combo meal) she still had to ask if I wanted just the sandwich or the combo.
Expecting the same terrible service I always experience, I checked my order before leaving. The chicken was grilled. I returned it along with the bag .
The bag was on the counter and she knew it was my order and still does not have the common sense to put the sandwich in the bag.
Has the nerve to say" oh, You just gonna snatch from my hand",
I would not have had to snatchit from her hand if she would have had the common sense to put it in the bag.