McDonald's’s earns a 1.6-star rating from 2918 reviews, showing that the majority of fast-food enthusiasts are dissatisfied with dining experience.
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over charging
After visiting MacDonalds Last night, I am annoyed at the "extra" fees that were added to my order. I ordered a cheeseburger, with lettuce, tomatoe, and mayo. To receive the reponse that she had to charge .25cents per item. An extra .75cents for a burger that is only$1.39 to star. Nowhere on the menu board does it state there is an addtional fee for condiments. I understand and except that yes I am requesting extra items, for which I could understand an small fee, but .25cents per item, and for mayo? The worst part of this story is after being charged and paying the fees I received a small sliver of tomatoe, and brown lettuce. MacDonalds has removed the Big Xtra from the menu, this burger included lettuce tomatoe and mayo.
Most fast food resturants offer the option to have these condiments without an added fee.
The complaint has been investigated and resolved to the customer’s satisfaction.
charging above advertised price
I'm a truck driver, on the morning, Monday 26th Oct, I was headed to Camberra and on the way stopped in for a quick bite at the McDonalds at the Sutton Forest Service Center around 30kms north of Goulburn. I looked at the menu board and decided to order the Egg and Sausage McMuffin value meal, which as you may know comes with a hash brown and a small filtered coffee all for $5.35... very nice. Anyway, When I was handed the goodies I was charged $6.40 ? I inquired as to why I was not charged the displayed advertised price and was told it's because their coffee machine had broken down earlier so the small filtered coffee had to be brewed at their McCafe which is all of about 6 paces away. I said... well what's that got to do with me? I don't care if you had to go down to the local 7 Eleven to get my coffee, the price should still be as advertised, ie $5.35. No one seemed to know what on earth I was going on about?... including the Manager! They probably made $1, 000 bucks out of that broken down coffee machine with all the customers they ripped off that day! Anyway, I didn't have time to argue about it and I was pretty hungry, so I paid the extra $1.05 and got the hell out of there. Am I crazy or what? Can a big company like McDonalds do this?
The complaint has been investigated and resolved to the customer’s satisfaction.
rude employees
My wife and I eat breakfast every weekend at this store with our nieghbors. This morning, I was sitting with my feet on an adjacent stool, visiting with our group of friends. An employee named Leona approached, and her first and exact words to me were "That is a chair, not a foot stool" in a very rude, confrontational manner. I asked if she was kidding with...
Read full review of McDonald's and 6 commentsuse of illegal aliens
You need to speak Spanish to Order! The management is hiring illegal aliens without valid Social Security Numbers. At present one employee has been deported, and is using a fake government document to work. The continued use of illegals with fake social security numbers is hurting the economy and is a financial drain on the tax dollars of the community...
Read full review of McDonald's and 1 commentfrench fries
Very disturbing discovery about the oil used for the French Fries. My daughter & I bought meals from the Bayside, Table View branch. When we opened the brown bag, the smell that attacked our nostrils, was unbelievable. It was a combination of the smell of moth balls and chemicals. We tried to eat them, but were unable. I took the box into the shop and was told quite frankly that it is the oil and that new oil was being brought through by the Manager the following day. They use the oil for 9 days and that they had had many complaints. I took an ice cream cone instead of the chips. We were disgusted when we used the Parklands McDonalds and found the same problem. This oil is highly toxic and most unpleasant to eat.
The complaint has been investigated and resolved to the customer’s satisfaction.
charging more that advertised price
Their corporate poster advertises: "Two Egg McMuffin with Sausage Sandwiches $3" when I checked the receipt and noted that the charge was $3.33. I asked the clerk about the obvious difference from the advertised sign. His cordial response was, "That's what we charge here. That is what I am required to key in. If you disagree you will have to speak to the Manager."
Read full review of McDonald'sinappropriate behavior
My complaint regards to the character of the male crew on duty in McDonalds in Belconnen.
I refer to an incident in early 2008 in which a friend, walking drunk through the drive through at night was encouraged with others, to lift her top, which was photographed by the manager working at the time, “Dez.” When later asked to delete the photograph he refused, instead showed the picture to other customers which came through the drive through.
I believe this action has not been addressed and has left a stain on the reputation of this franchise store. This was not the only time in which my friends and I were harassed by the male staff on duty, and “Dez” more than once asked us to lift our shirts up. I had expected this manager would have been fired but no action seems to have been taken by any of the other staff. It was an extremely traumatic incident for my friend involved, and a lot less than could be hoped for from a family restaurant.
The complaint has been investigated and resolved to the customer’s satisfaction.
I personally work at a mcdonalds and they awollow there male crew members to sexually harrass their female crew members and on top of that they dont do anything to them but make them managers. Mcdonalds doesnt give a [censor] about their employees what makes you think they give a [censor] about the customers, btw they dont give a [censor] about anyone!
men are ###s
i have been asked by guys to lift my top before and i am not as easy skank ### slut. i see what you're saying 'blunt, ' but it seemed a little sexist.
i've been asked to lift up my top by people even though i'm not a skank. wrong place, wrong time. but its pretty disappointing for a family restaurant.
LOL Blunt...you're so right!
How can anyone say that the workers were at fault obviously the drunk ### was easy enough to show the crew that night. What is even worse is all u womens rights petitioners who think she wasnt at fault. Fortunatelly none of my or even your children were there at the time. So before you place an opinion think about what you are trying to potray the idealistic image of a woman to be. It would have been ###ed up if the guy had asked and she took it offensively then, but obviously she has a solid enough reputation of being an easy skank ### slut or he probably wouldn't have asked. . . . . . . .Get real
derek cockburn the manager?
oh lilvixen69 you're name is so ironic. maybe you should go thru the drive thru and lift your top and whatever else you do...
total disrespect of women
i ###ing hate mcdonalds, ### like that happens at every store.
it is called BREAKING THE LAW
poor service
Dear Mcdonalds Australia,
I am writing this letter of complaint as I have had too many accounts of poor counter service in delivery of food. On three occassions in the past two months. It is becoming apparent to me that the service in delivery of food to the customer is slow and customer value is diminishing. The first incidence was at North Ward, Townsville where i began to wait for a Chicken Deluxe burger, the precendence was the drive through, and a fellow customer had recieve her burger before me. 8 mins after I still was waiting for mine, then still realising i had not recieved a junior burger for my child. I had showed that as a customer of was unaprieciative of the wait and all i recieved was a sorry. The second occasion was at Newmarket Mcdonalds Brisbane, on this occasion I had to wait 7 mins for a Fillet of Fish, once again showing my exhaustion of slow service. The last and final experience of poor service is at Fairfield Waters Mcdonalds where I had ordered a Chicken Deluxe meal, Fillet of Fish and 6 Chicken nuggets. To my expectant surprise once again i am waiting for an item to be on my tray, the chips are going cold, my kids are hungry and i am standing there waiting for service of 6 nuggets to turn up. With no exageration of timings the 6 nuggets were 8 mins after the chips and Chicken Deluxe and Fillet of Fish. Please comeon McDonalds where has the value in service gone, of the customer having there meal brought to them so Mum can sit down and feed her children in a place that was built by families. I will say again there is no value in Customer service and cooking fresh burgers is a joke, my chips go cold every time waiting for something to arrive, the good old days are gone where my kids will grow up on family times at Mcdonalds. Forever lost customer
Regards
Cath
Townsville
The complaint has been investigated and resolved to the customer’s satisfaction.
You sound like everyone that has to wait 5 mins on their food. So what if you waste 5 mins. Do you want to go home and perpare something that takes 30 mins? No, so stop complaining. Only complain if the crew and managers are standing around or speaking in a bad way towards you.
As the above comment states, fast food is not immediate food. Guess what? Sometimes you have to wait on the meat of your product to cook. The alternative is to try to bite through frozen meat, a notion you would no doubt find unappealing. What I find incredible about people who moan about having to wait too long is that they usually spit out figures like you have. Think about this in perspective. SEVEN MINUTES, just exactly how long is that really? So you have to wait for your food to be prepared, get over it. Where do you honestly have to be that you can't possibly wait that long without getting angry? My suggestion - next time you feel like your food is taking a while, ask the employee if there is indeed a sizeable wait on your food. If there is, tell them you are going to go sit down and start eating what you do have. Guess what? They will bring it out to you when it's ready. Oh, by the way, if you truly are just disappointed at the service, then a sorry would be sufficient to let you know that the company is also upset that your wait was lengthy and that they are aware of your negative feedback. However, if sorry is not enough for you, then it's quite clear the only thing you want, is refunds or free, extra food. Basically, you aren't really disappointed in the service, you are greedy and just looking for an extra buck or burger.
You are an arrogant, impatient imbecile. Congrats. Stay away from Maccas, they don't want you there either.
What would you rather, your burgers old as well as your chips being cold? Some people don't understand the concept "fast-food" does not mean IMMEDIATE food. Surely you must realise that the preparation of fresh food that is tailor made for you does not happen instantly. You haven't mentioned that you actually spoke to anyone with authority to fix your problem, so really, how can you expect anyone to improve on their service? You sitting behind your computer having a ### about how terrible the service has been does not fix the problem.
My suggestion? Next time, instead of ### about the wait for your hot fresh burgers, explain to the staff that during that time, your chips have gone cold and you'd like a replacement. You have to be realistic in your expectations of what "fast-food" means. Sure, it can go back to the "good old days" but I'm sure you'd be on here whinging about being sold stale product because the fact of the matter is, you cannot satisfy some people. Maybe it's better you stay at home, feed those kids of yours a home cooked meal (for once?).
unhealthy conditions
On the morning of Sat. Sept. 19 at approximately 8 am. a party of four, while traveling in southern Manitoba, stopped for breakfast at the Neepawa McDonalds. We found the conditions deploreable, far below the normal and customary standards of McDonald's restaraunts. The floors and table tops were dirty. The abundance of flies truly defies description. We are not talking about a few flies here. We are talking about hundreds of flies. This is true for the dining area, as well as the food preparation area. The food was substandard to the extent that two of our four breakfast sandwiches were cold to the touch and hash browns were at best warm. While we emphasize with the young lady attempting to provide service at the counter, it was clear that this person's disadvantaged situation prevented her from functioning in a manner acceptable for the position. Management surely should and must have recognized this situation. As we travel frequently, we often choose to eat at McDonalds for their consistency in quality of food and service. Our experience at the Neepawa McDonalds was unacceptable and quite to the contrary. Bob & Sandy Teets Durand WI, USA
The complaint has been investigated and resolved to the customer’s satisfaction.
migrant workers
Sept. 27, 2009 at 14:37 I was spoken to and treated rudely by two different employees of the Elkton, Md. McDonalds.; Neither of which spoke enough English to be understood by an English speaking person. They spoke to each other in spanish and due to my knowledge of spanish, I called them on it. I had ordered a quarter pounder to go, I got a quarter pounder with cheese to "eat-in". I sent it back two times and got the same thing each time then demanded my money be returned and demanded to speak with a manager. Where upon I met with a black girl who spoke as badly as the mexicans. McDonald's needs to support Americans, if your employees wish to work in America they need to speak English and go thru the proper proceedures to work here. If an INS officer walked in any McDonald's, I truly believe over half of the employees would scoot out the back door. I will no longer purchase from McDonald's and I am not alone in this.
The complaint has been investigated and resolved to the customer’s satisfaction.
We need more Americans to speak up just like you have. Thank you.
assistant manager
I am 36 Years old and was recently laid off from a job I have had for 15 years. Well I am a single mom and have to work I put my heart into every job I do. But the complaint is the first week I was there, there is this assistant manager named James who is a youngster himself... He told me to go mop and sweep and do the dishes and run front counter, well I did that and another employee told me a few minutes later that she asked to help me and he said no I hate that girl she is nothing but a drug addict... Every since then when I am scheduled to work with him he sends me home... I have repeatedly told the general manager and nothing has been done... The night before last he had hired all these young boys and him and them boys would get to missing for hours I on the other hand was doing everybody elses job, cleaning and taking and deliviring orders, They sit on the counters and text all the time and so does the manager I said something he tolme I quote "You take your job to serious" When I work I give it my all... If it wasnt for people like me the resturant would be in shambles and nothing but a teen age hang out... well today I am working my tail end off again and all the other people where all gathered around including him and he looks at me while I am working hard and says you can clock out and leave he didnt ask me he told me I guess I was ruining his fun because I am serious about my job... He went to his office and I could not take no more I went to him and wanted to know what problem he has with me... he says nothing and I continued telling him what my friend had told me all he said about me he bowed his head and said nothing. I have reported it on 3 occasions and nothing has been done... I asked him right then to lets get this problem solved right now but he said nothing... so I turned and walked away.. and went home.. I want to quit but then he would be winning... and I need to pay my bills but getting sent home everyday by him im not going to be able to do that... I was manager at a pizza hut and a little ceasers one time and from what I remember a manager is not even suppose to even talk bad about another employee with a crew member He in my opinion is to young to be a manager and dont care about his job like I do... what do I do? my email is [protected]@yahoo.com
The complaint has been investigated and resolved to the customer’s satisfaction.
The reason I marked disagree is where is your solution to this mismanagement..would like to hear if you take this serious and do something or just for the records...?
customer satisfaction now comes with a price$
I find it amazing on the corporate decision McDonalds has made on charging for sauce quantities that exceed what has been determined to be the std. packages of sauces you get for nuggets now. Get real guys, has the current economic depression really effected this multi billion ARCH. This is another example of how corporate america has found a way to recoupe profit on dry materials that has little to no value of cost. Having worked as McDonalds during college and currently in a upper managerial position I cant ignore the current move McDonalds has taken to become leaner. I have to wonder who decided the recommended serving size of an 10z sauce package. I always thought that the goal of a business is to make the customer happy. Let's analize this a little further 2 sauces for a 10 pc nugget at 2oz. That's .2 oz per nugget!... are the CEO's against double dipping or what. To make matters worse additing a tomatoe or cheese to sandwich can cost you $.40 cents, that nearly half the price of the sandwich. If this is the new wave of doing business, perhaps we should be getting discounts when we hold the tomatoe or cheese. These new policies are obscured and ridiculous. I was a long term contributor to the Ronald McDonald House, but I think I will save my extra change to cover for extra condiments. What's next charging for ice. ER
The complaint has been investigated and resolved to the customer’s satisfaction.
It's hard not to patronize people when they're clearly acting like an idiot and aren't entirely sure of what they're talking about.
The fact of the matter is sauces, etc. COST MONEY. I used to work at a McDonalds too, and it was amazing at how wasteful people were and how much they took. They're not free. The owner of the McDonald's (you know, the franchisee. The one who employs all those workers and pays the bills) pays for those. Every cent counts when you own a business. The business owner is the one who pays the salaries, buys the supplies, pays utilities, taxes, etc. They took the risk to start a business. They have to have some sort of rules. Have you not considered that the price of 2 dipping sauces is built into the price of the nuggets? It only makes sense if you want more, you pay more. Why do you have the right to get more for free than is actually needed?
As for your swipe at Ronald McDonald House. It's not owned by McDonalds. It's independent of the company and relies on donations to do all of its good work. Most franchises support it, and so does the corporate offices, but to do its work it needs other funding. You'd think you'd know that being a McDonalds worker and all. So you want to hurt a charity over some stupid dipping sauce?
Here's an idea: DON''T EAT THERE IF YOU'RE SO UPSET OVER NOT GETTING ALL THE HOT MUSTARD YOU THINK YOU'RE ENTITLED TO!
fly in coffee
Today my daughter went to our local McDonalds and bought my husband a coffee, like she has done time and time before. He always gets decaf, and gets it black. He usually gets 7 cream and 7 sugar to put in it, as he would rather put it in himself, then have one of their employees do it.
Well, after the sugar was all put in, he put in one creamer, and was stirring it, up to the surface came a fly! Talk about gross!
I personally took the coffee down to them, and told the manager we had a big problem.
According to the manager...it's summer, hmmmm-the middle of September...and although they try to keep them down, it happens. He was REAL nice, and offered to make a fresh batch for me, and I looked at him like, no way!, and he gladly gave me my money back.
On the refund receipt, I seen him write "found fly in coffee".
Am I wrong here, but shouldn't an incident report have been filed ?
And just how many other flies found in food complaints has this place had?
Is this not an issue for the HEALTH DEPT.?
We have eaten other food from the same place! Wonder what other goods have been found there!
The complaint has been investigated and resolved to the customer’s satisfaction.
I totally understand what you're saying and it is really disgusting that you found a fly in your coffee but I'm sure this kind of stuff happens everywhere! I don't think it can be helped really. Its like during the warmer weather, when you walk into a restaurant there are probably going to be some flies that make it in too. I can't really imagine a way of stopping this?! At least you got your refund!
pricing and terrible management
A (seemingly) simple visit to this McDonalds on a Friday afternoon to buy a few things for my nieces and other neighborhood kids. An after-school "reward" for a week of excellent "academics" from them.
Now first of all, I payed for this meal with a credit/debit card. For two adults, 2 nieces, and seven other children that they commonly have over, I spent a whopping $79.00...You know the McFlurry cost are outrageous...but again, they all did so well in school for the week. Nevertheless, they wanted the McFlurrys, Chicken sandwiches, fries and the such. Nothing for me, as I know there is a Jack in the box, down the street. I also purchased food for my sister, and my better half---Lucy. Well I pay for the food, and in that the youngters wanted a particular condiment (Ranch) for their food, I asked as the food was given to me. No dice. They wanted $0.33 for a single condiment. I only wanted 5. So I spend $79.00 and they could not oblige me with $1.65 in condiments. O.K. so I do understand operating cost, and things of that nature. However, when a person purchases something, at the amount that I did, it only seemed prudent to not charge. Oh, and by the way, I payed for this with a credit card, and I did not have any cash on me (not that I would have payed anyway). The manager then comes out and tells me that if he wanted to he could charge for "salt." Yes salt. Then he tells me to get out of his store if I did not want to pay for the sauce. So I left (with a smile on my face), went to jack in the box, and I ordered two tacos, another order of fries, two Jumbo Jacks, and a drink. Oh, and then I asked for 5 ranch sauces, and they gave them to me, because I had "PURCHASED" food.
By the way, the managers name is Marcos.
The complaint has been investigated and resolved to the customer’s satisfaction.
Um, I did and she ate at both places.
Um, the person that posted this complaint DIDN'T eat all the food CustomerServiceDept, they ordered a bunch of food for family and neighborhood kids and then went to Jack in the Box to get food for him/herself and others. Why not try reading all the complaint before posting!
omg. You ate at McDonalds and then left went to Jack in the Box and ate more. If Duped were here she would calling you a fat cow.
persional injury
Mcdonalds customer services
11-59 high street
East finchley
London
N2 8aw 17th september 2009
Personal accicent / injury in mcdonalds property — stratford on avon
Dear sir / madam
I have started procedures against mcdonalds, stratford on avon, warwickshire branch,
For accident / incident / personal injury to myself, on wednesday 16th september 2009.
Mcdonalds... wednesday 16th september 2009
Contacted lawyers & business colleagues in media.
Thursday 17th september 2009
Submission below of claim / personal injury/ damage & trauma.
—
Purchased an apple pie. approx 3pm weds 16.9.09
This pie has apple 'self contained in an oblong parcel like wrapper'
I was very hungry & immediately unwrapped the thin cardboard like wrapper. proceeded to 'bite in to the pie' then the entire pie exploded in my face. badly burning mouth, cheeks, lips & tongue.
I was in agonising pains & trauma, caused by this. no one came to my rescue. I had to get the mcdonalds cleaner to bring me some ice. this took 15 minutes to bring & then by this time, I was in very bad pain & distress... (due to length of time taken to get any assistance) & (to extent of injury to face & internal... lips & tongue). I asked to see the manager for a complaints procedure. there are no such incident forms, no personal claim forms, no reporting nor procedures to deal with any injuries or incidents. I was informed by seb shift manager. that he/they/were no way that anyone could or would be able to nor want to assist in any way.
This pie was like a bomb that exploded boiling hot sauce & mcdonalds are to blame for their extremely high cooking temperature, thats remains explosive for a very long period of time, due to a gaseous nature.
I have today, been advised to contact both 1). health & safety executive 2). environmental health.
(to which I have contacted). further contacts discovered & to be explored.
Also advised to fully inform mcdonalds head office:
Address: 11-59 high street, east finchley. london. n2 8aw.
This company have been and are negligent in both their servings of boiling hot foods (to the dangerous nature) to the ignorance of the facts and to the non assistance & ignorance of their trading regulations.
There apparently are no customer incident forms.
No procedures for accident, nor personal injury claims / incidents.
I have several business friends who operate in the media & will be most interested to publish my findings / experiences & trauma, should this be necessary to further my claim.
I wish for mcdonalds to take better care & responsibility for their business tradings.
If this had happened to a small child, or indeed, had there been anyone close to hand: (had boiling hot & explosive liquid) hit their face and or body part, then this would have been a different story, if the person had been blinded.
"this is very dangerous & extremely serious & must be taken seriously enough to correct any future damage & prevent from happening again".
"I am claiming for personal injury & to trauma, that has been caused to myself"
I have very influential business contacts, both within the media & a lawyer, who can provide both first class advice & will prepare my submissions & further my claim if deemed necessary.
I look forward to your reply, in communication as soon as is possible.
Yours faithfully
Stephen bailey
Worcestershire
Wr11 1xz
Tel: [protected]
Dated: 17th september 2009
The complaint has been investigated and resolved to the customer’s satisfaction.
haha that was the biggest hoot ever you should submit these on tv hahahahahaha
service management
Being that it is the only available mcdonalds after hurricane ike there is no other options as far as mcdonalds goes.
Management at this location is the worst I've ever experienced.
I have been in the food service industry for over 15 years. From dishwashewr to management.
Apparently Mcdaonalds employees are more concerned about their salon nails and hair (females) and keeping their pants saggy and flirting with employees and customers (male), Than serving the customer.
Consistently have to wait for the cashiers to answer their cell phones.
As a result they are not paying attention to the orders being placed.
I was the only one there at 11:00 a.m. this morning. I ordered a #6 crispy with two jalapeno peppers. Because she apparently doesn't know what a # 6 is (combo meal) she still had to ask if I wanted just the sandwich or the combo.
Expecting the same terrible service I always experience, I checked my order before leaving. The chicken was grilled. I returned it along with the bag .
The bag was on the counter and she knew it was my order and still does not have the common sense to put the sandwich in the bag.
Has the nerve to say" oh, You just gonna snatch from my hand",
I would not have had to snatchit from her hand if she would have had the common sense to put it in the bag.
The complaint has been investigated and resolved to the customer’s satisfaction.
I was contacted by phone today to my cellphone. I have know idea how this person got my number but that is not the issue. Now days I get telemarketing calls and text daily and this is very disturbing to me. Today the call I answered and the person I spoke to for 45 min. was very convincing that I had won a large sum of money and a new vehicle as well. I listened to him and wrote everything down he said. He then took my name and address no personal info such as banks or social security as I would never ever give that info to a stranger that calls me and told me he had to speak with the president of the company to set up my delivery by UPS for my prizes and that he would call back in a half hour. Well he called an then proceeded to instruct me to go to a Wal-Mart, CVS, or Walgreen and purchase a GD Money PAC Card for the amount of $355.03 to cover the shipping and handling fees that I had to pay to get authorized by the homeland security before the UPS driver could give me my prizes. He also said I would be reimbursed this money by his company which was something to do with the Mega Millions lottery, He first told me I was randomly selected by the lottery for this first place large sum of money and a vehicle that I had won, ha ha ho ho it's not a merry Christmas or lucky chance I won something. IT IS A BIG SCAM...I called my local Walgreen to ask about this so called card I needed to purchase. Thank God I made this call and found out from the manager that this is a scam that started over a year ago which had stopped for sometime but is now starting back again. They wanted me to call them after I purchased this card and give them the receipt details and they then take my $355.03 I paid to purchase this card and I would have been scammed. This is the first time I have ever been in a situation like this and let me tell you it was sounding legit until the end when I was asked to put out money for a Green card which I had no clue what this was until Walgreen explained it to me. Please communicate this to everyone you know and re-post as you wish on any web sites you frequent. They continued to tell me several times to keep this confidential as I would not want anyone to ripp me off when I received the $800, 000 certified check I was to win. The amount of $355.03 I was asked to pay is not the same they ask of everyone. It can be $150 or any other amount they could ask you to pay to purchase this card, DO NOT FALL FOR THIS AS IT IS A SCAM!
I definitely think that being rude to customers is unacceptable, but you shouldn't talk about her like she's stupid for asking if you want just the sandwich or the meal. I've worked on drive-thru before and although I assume someone saying #6 means they want the meal I guarantee if we don't ask each time someone will only want the sandwich and get mad at us anyways. Perhaps people have thought I'm ignorant for verifying what exactly they want even when it seems simple, but if I didn't then I would have more people fussing that I charged them for the #6 meal instead of just the sandwich or that I charged them for a hot peppermint mocha with whole milk when they wanted skim. Frankly with food it's best not to assume that people want "what they say" so to speak.
assault
I went thru the drivethru of a McDonalds & ordered 2 double cheese burgers the kid said 3 double, i said no 2 double, he said 6 double & i said no just 2 double cheese burgers. he said 12 double & i said No- all i want is 2 just 2 double cheese burgers, he said drive around to the first window & pay. I get to to window & the girl says 6 double cheese...
Read full review of McDonald's and 1 commentfood & service
Apples in Happy Meal were expired. I advised the person working and was very Rudely told that they were ONLY expired by one day. (the woman was an older east Indian woman) I told her it did not matter how long they had been expired, it was against health department regulations to serve any food that is out of date. She got very upset and went to check her stock and said that was the date on all the apples they had. I said then you better get rid of them. She said, no one else had complained.
The other girl on duty (young with dark hair) was very nice and asked me what I would like instead, fries or cookies, and gave me cookies. She was very helpful and polite, unlike the other woman. This is no way to run a restaurant, even McDonald's.
This one is inside Walmart on Loveridge Rd in Pittsburg, CA 94565
The complaint has been investigated and resolved to the customer’s satisfaction.
On Saturday April 26th I went to the drive thru at Upper Gage & Mohawk in Hamilton.I got in line at 4:40p.m. approx 6 min later we got almost to the speaker when the sign blew out and just missed the side of my truck.My wife got out and put it aside, we now placed our order which was 1Mc Chicken combo>no mayo /rootbeer 2. Big Mac combo/diet coke 3. 1 Big Mac combo/diet coke 4. 2 Quarter pounders/cheese, 1 in a combo /diet coke...Big order yes but not complicated. We got our meal it was now 4:55 my wife checked the bag to make sure everything was there and without them even telling us first that there was no meat for quarter punders their were no sandwiches or fries but we got the pop. So my wife went inside to get this rectified and was told there was no meat for the sandwiches and was not even asked if we wanted a different sandwich nor speak to a manager. The store 99% of the time is great, but I've noticed that on weekends the staff are all under 20 including managers. My order was $30 I didn't get the food I wanted and by the time it was straightened out and we settled with 2 Big Macs the rest of our food was cold and barely edible. Its now 5:00 we had cold food and not the food or an explanation. How could a sandwich so popular run out.I am now or will I ever go back to that store but I will sure hesitate at any other location and I have enjoyed the food at Mc Donalds for many, many years.I spend a lot of money in your store each week and now my kids will suffer the most because I'm hesitant to go back.
Sincerley and very disappointed, Mr. Roy Shortt
50 Hardale Cres
Hamilton.Ont.
L8T-1X8
I would appreciate a response to this and something done to restore my faith and my friends who I plan to deter from going there as well.
Hello, i baught three Big Mac Meals and found a hair in it . it was black . They werent made to my satisfactory . well i Live in Stockton and i had purchased the food in Tracy, and i didnt have anytime to go all the way back to Tracy . The worker was a lady . This is no way to go on with your buisness .
hi, i live in m, alta, europe.
last week w ent to get a quarter pounder, at bugibba, my fries had hair in it, and a kind of grey fluff in it .
again yesterday, my sister bought a mc crispy bacon, and for the second time, she found hair in her burger !
are there any hygene proceeders at mc donalds ? or at least any apoligies when we make our our complaints.
i dont ask for compenstion, but these things should not happen especially when food is involved.
thank you .
brenda theobald
great service
I'm writing this to inform you of the great service that I recieved in drive thru over this weekend when I visited your store coming back from a vacation. I was suggested a angus burger and the way that the employee had suggested it when I was going to order a Big and Tasty sandwich, when he described the Angus Deluxe I had to try it and I have been offered that sandich before but he soled that sandwich to me very well that my wife even had to taste one. When I came to the window to tell the man how good that he did presenting that sanwich to me I had to try it. By the way this young man name is kenny. I think that he is a fine young man and very respectful. Because of him, I wish that I could come to this store more often but I live to far away but I just wanted to let you know about the kind of employee that you have. I know how some owners and boss don't care about their employees and all they look for is the dollar.
The complaint has been investigated and resolved to the customer’s satisfaction.
rude treatment
My son and I were at tuffts dental haspital in Boston. across the street was a McDonalds. which was in the orental sector. My son and I ordered our food. we got are food and went to our table. I went back and looked for napkins at the side bar. after finding none I went up to the girl at the counter. (all emp. were oriental). I asked her for some napkins, she shoved 2 napkins at me and said that only 1 napkin per cust. and she was very rude. I also observed other employees treating other customers rudely also. sincerly Mr Raymond Breton, PO> Box 156, Belchertown, MaSS . ALSO i WOULD NOT GO BACK THERE AGAIN. mY SON WILL BE GOING BACK TO TUFFTS FOR TREATMENT, BUT WE WILL FIND ANOTHER RESTURANT TO EAT AT.
The complaint has been investigated and resolved to the customer’s satisfaction.
McDonald's Reviews 0
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About McDonald's
With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.
McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.
In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.
McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.
Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.
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McDonald's emailsmcdonalds.customercare@us.mcd.com100%Confidence score: 100%Support
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McDonald's address110 N Carpenter St., Chicago, Illinois, 60607, United States
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McDonald's social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 07, 2024
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