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McDonald's Complaints 2874

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8:18 am EST
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I was going to Mcdonalds at Madison street where i live at 6:15 am to buy breakfast and i witnessed a manager there man handle an employee yelling at him and making him bring down the chairs from the tables. She cursed at him in spanish. He is oriental. I was so turned off by this i decided to withdraw money from the atm and go elsewhere for my breakfast. I...

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9:41 pm EST
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McDonald's discrimnation and bad treatment

I have been going to McDonalds at St Clair and Christie for the last 20 years because I live in this neighbourhood. My biggest complaint is that this particular restaurant has many Filipinos working there - and they speak in their own language and treat the other non Filipion employees badly by yelling at them in front of customers and making fun of them speaking their own language. I know this becuase I am Filipino myself. They smile at me sometimes when they do that but I dislike this behaviour and will not smile back. I wish that someone from the head office would say soemthing to the boss - people who do this make all Filipinos look bad. We are not all like these people. It is not fair and it is discrimnation against the non Filipinos - we have been treated like that and know what if feels like... why would we do that to ohter people... especially when you are lucky enough to have a job.

Thank you for listening and if you can help stop this bad behaviour please do.
Sincerely,
Julia DaCost

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M B1
St Clair, AU
Dec 22, 2013 1:20 am EST

Mcdonald's St Clair
The burgers look like they have been slapped together. They don't look anything like the pictures advertising the burgers. They do not sit properly, and are always difficult to try and pick up out of the container.
Burger King don't have this problem.
Start going there.

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657288
BF
Feb 07, 2011 9:26 am EST

your a dumb slut that dose not know [censor] if you point out race you are racist and need to be hanged and raped that is the most dumb [censor] i heard especially coming from some one who lives in toronto i hope you choke on a big mac
and by the way im not a phlip and i hope you know when they talk their language they are talking about you fat [censor]. come on 20 years of micky dee's you must be 500 pounds you fat [censor]

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5:24 am EST
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McDonald's delay in delivery

We asked for the order at 23:34 P.M.and they typed the order on the computer at 12:01 we called them at 12:25 to ask where is the order, their execuse was that one of our delivery guys made an accident and we are so sorry for delaying
and when the order arrived at 12:50 we asked the guy about the acciedent happend and he informed us that no accident happaned to any one .
so kindly investigate the incident as its not only delay in delivery its also in typing the order which proof that there are too much carlessess towards the client, and refer back to me on the following mail
sherein.[protected]@etisalat.com
the order was under the name of : Hassan Samy
order no 6237
amount : 25.95
delivered to :28 road 269 New Maadi
phone :[protected]
or [protected]`

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1:56 am EST
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McDonald's bigotry

bigotry of any kind is still bigotry...Orlando McDonald's Manager Allegedly Told Trans Applicant: 'We Do Not Hire F**gots'

A transgendered woman claims that she was denied a job at McDonald's and told "we do not hire ###, " according to a lawsuit filed by the Transgender Legal Defense and Education Fund (TLDEF) with the Florida Commission on Human Relations.
Seventeen-year-old Zikerria Bellamy applied online for a position as a shift manager or crew leader at an Orlando McDonald's. When she went in for the interview on July 28, Bellamy says a manager forced her to check a box indicating her gender.
"Once I looked at his facial expression, when I checked off male, like the whole face just changed. He was upset. I seen the anger, you know, like you can tell when someone gets upset, " Bellamy said.
She said she was told she would not be granted an interview and received an angry, hateful voicemail from the manager later in the day.
"You went to [indistinguishable] McDonald's today, " the message says. "It doesn't matter how many times you go down there. You will not get hired. We do not hire ###. You lied to me. You told me you was a woman. And then you lied to me. You told me you were seventeen. I can't believe you. You're a lying brother. How could you ever lie to me?"
TLDEF has the voicemail up on its website:

"I just wanted to earn to some money and was willing to work hard at this job. In the current economy, jobs are really hard to find. I never expected to be judged on who I am, instead of being judged on whether I can do the job, " Bellamy said.

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Trevor is now a proud father a baby boy
Markham, CA
Apr 25, 2010 2:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

That is what it looks like to me, as well LadyScot. Or maybe yet, Irish's theory is for once correct, they OP made this up because they applied for a job and did not get it. Maybe the OP was the one checking male, whe
n she is female.

Why would they want to hire someone who lies about their age and gender, they want honest people working there, people they can trust.

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10:11 pm EST
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On Dec. 6, 2009 about 10pm. I drove around to the drive thur and made 2 purchase order. First of all the cashier was rude and talking nasty while in the mike. I didn't complete my order before he/she told me to pull around. After getting my order my first bite into a filet o fish I gag because it was so much salt on my sandwhich. I pass it to a friend and...

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12:07 pm EST
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McDonald's employee

I went to McDonalds this morning for a breakfast platter, they were out of sausage, which was not a problem. One of the employees told the person at the register not to take anymore breakfast orders, but we were in line long before the deadline. When the order came, one of the employees made the statement that we should have gotten up earlier if we wanted breakfast. She made this statement to all of the customers that were in there, that is poor customer service. I will not be going to that McDonalds again. The date was 12/6/09 @10:45 am. Thanks

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Sherea Wilborn
Birmingham, US
Apr 25, 2013 8:44 am EDT

I am a faithful customer for McDonalds. I visit the McDonald's at 801 Dennison Avenue, Birmingham, Al. 35211 almost every morning
This morning about 7:45a.m. I go through the line and order a Fruit Parfait. I stood in line 15min. at the window before the cashier
told me to pull up they had to make some, now 15 mins. later which is actually 30min. now they finally bring out a Fruit Parfait. I ask
the cashier what took so long she answered "Oh they couldnt find any cups to put it in" Now Im late for work. So I get to work LATE! and start to eat my Fruit Parfait and "Bam" the fruits are frozen hard as a rock so now I have to eat around frozen fruits just to put something in my stomach. If I hadnt paid already I would have pulled off this McDonalds is very unprofessional and very rude. From now on I will be making a detour and going 10mins out the way to get my breakfast somewhere else. I am very saddened by this
because I love Mcdonald's breakfast menu but I refuse to be treated this way and pay for it.

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lilvixen69
Sometown, CA
Dec 07, 2009 11:38 am EST

If they operated by the "but I was in line before the cut-off time!" they would never get finished serving breakfast. I understand their point.

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4:20 am EST
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McDonald's managment

Friday the 4th i was unable to turn up to work as i had to pick up stuff for my year 10 formal i rang work on thursday the 3rd and said that i wouldnt be able to make it to work as i have stuff to do. the manager i spoke to didnt do anything bout it so when i rung work on friday they said that i no showed so i took it and got on with it and today saturday the 5th on arival at work on the 5th december i was givern a hard time by my shift manager (jono obrian) sayin nice of u to turn up to work as i was 20 minutes early when i went out the back i seen one manager and one grew person so i said did u want me to start my shift out the back to help u guys out for a little bit. The manager said were are you ment to be i replied dining room the manager than told troy (my head manager of the store) what had happened he approched me when i was about to start work and said have u got a problem with dining room and i said no why he than said well good get out there now. As a 15 year old on abase rate of $6.54 and hour i beleive i still have a right to be treated like a person not like a non supperior piece of dirt no matterwat has happened in the past.

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9:25 am EST
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Dec 3, 2009 on vacation we stopped for a snack, 9:31 am. BIG BIG Mistake in our choice of locations, store #7203. I have never been served such horrible food!! Both of my burrito's were cold enough the cheese was not melted, the hashbrowns were also cold, as well as greasy. What is hard for me to understand, my wife had the chicken bisquit meal it was fine...

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11:23 am EST
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McDonald's unpleasant experience

Every time I go to the local McDonald's and order a quarter pounder without cheese, I get home and there is cheese on it. This keeps happening, I thought that cheese was an extra! I can't get them to leave it off and my children never get the caramel dip with their Apple dippers. If this just happened once or even twice, I would'nt complain, This has happened at least 10 times and I am sick of it. I have even gotten a burger without meat(2 times) at this same McDonalds. I keep saying i won't go back, but the kids love it. Must be the clown and the toys.

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SF67guy
US
Jan 20, 2010 3:44 pm EST

Pathetic.

Ginger Kid
Ginger Kid
US
Dec 14, 2009 2:07 am EST

lol...yeah, they keep giving me a Big Mac when I order a chalupa! This place sucks!

Ginger Kid
Ginger Kid
US
Dec 14, 2009 1:43 am EST

Well, explain to your kids that clowns are evil, and then you can stop complaining about them screwing your orders up, despite the fact you keep going back.

Find someone to blame, put together a lawsuit, and live the American dream, baby.

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3:13 pm EST
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McDonald's customer lack of service

Today at 2:15 pm we went to Greencastle McDonald's. Seven people were behind the counter, one girl on her pink cell phone. Five cars were in line outside, so we had gone inside. Two active customers waiting for orders, and 3 of us in line. Asked for fresh fries, since the fries were being scraped from the runners where the bags of fries are stored for pick up. Had to wait 2 minutes. Karrie was our counter person, and very polite and apologetic. After I paid and was waiting, I heard someone order 2 apple pies, and thought, Oh, that sounds good, so I added 2 to my order. Karrie called out for 2 apple pies. "Susie" was facing the fries and hollered, "I already got them for you" very loudly and in a demeaning voice. Karrie looked at her, at which point Susie said, "Oh, unless you have 2 more. Well, we only have one." Karrie asked the back how long till pies were done. The answer was 12 minutes. Susie said, "You have to substitute cookies for the one pie." I told Karrie that wouldn't work, I am allergic to chocolate. I asked if I could buy one for 50 cents. By this time, Susie was over to Karrie's register, and said, no I would have to buy one for (I forget a dollar each or nearly a dollar) or get my money back. I said I’ll take my money. She handed it to me from the register and said, "there you go, sweetheart” I said, "Don't call me sweetheart, I am your customer." No apology. I walked away. I got to the door and turned back for some ketchup for my daughter, and Susie was talking about me and my attitude. At this point, I got Susie's name from Karrie. Susie is the asst manager or manager there; I do remember that on her name tag.
For having SEVEN people in front of the counter, they had no fries or apple pies ready. Very poor service.

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SF67guy
US
Jan 20, 2010 3:47 pm EST

Some McDonalds are good. Some suck balls. It all depends on the manager. They either run a tight clean ship, or a disgrace.

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Aggravated shopper
albert city, US
Dec 02, 2009 7:20 pm EST

You should have done a rap song for your order, the McDonalds in American fork Utah call the police and prosecute if you Rap your order but at least you could have brought to Mickie D's your issue with the asst mgr. otherwise Mickie D's does not care

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4:07 pm EST
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McDonald's disrespectful, lack of hygiene

You know, it's difficult to find any company or store that does everything perfectly all the time but mcdonalds is the worst. I've been holding in my complaints for years and now i'm just going to let them all out and say "hey, you will not be getting not even a cent from me from now on".

For years mcdonalds employees have been disrespecting customers. They should be fired when they harass customers on a daily basis as well. The mcdonalds at keele and st. Clair is just about the worst. The employees are the most racist pigs I have ever met. They laugh at you when you order something different. They question your orders continuously. They give your change incorrectly all the time, so you better count it! They mess up my order every time. What is so hard when I say "one double hamburger please". They give me a double cheese burger instead, even gave me a quarter pounder once. They are disgusting burping, even farting in front of customers. Their attitude is atrocious and I will never go to another mcdonalds or anything related to mcdonalds ever again in my life. When I am buying something from you, you better kiss my # for my service.

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driver379
Morristown, US
Dec 19, 2010 1:42 am EST

So people act hick nasty in Canada, too. Down here in East Tennessee the workers burp all the time. The men burp in the womens ears. They have no manners or class. I was shocked to see this in the workplace. Especially after driving trucks for years over the road. I thought out here in regular society people would have manners. I also thought that McDonalds had strict standards as such. But apparently not here in E. TN. They live up to the nasty hick reputation that they have down here.

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3:54 am EST
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McDonald's takes only cash

Go into the store on lunch break from working 3rd shift and they only take cash and do not ring up the food for a receipt. When asked about reason we were informed they are changing over the drawer. My past experience tells me it should not matter if in change over for 30 minutes and it does not matter if cash, charge, or debit...unless somebody is pocketing the money. When asked about the receipt we were told it would be rang up later. As we were leaving the food was rang up and receipt handed to us. I wonder where the rest of the CASH went that no receipt was formed.

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5:30 am EST
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McDonald's injustice to the crew

dear sir,

i was an employee of the mcdonalds in saudi jeddah my store was corniche-2 and my owner was reza group of companies

sir i worked saudi for 6 months i am a indian citizen working abroad currently im back to my country my complaint is quite serious kindly contact me personally my contact is +[protected]

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killaj_461
Greenville, US
Dec 05, 2013 4:20 am EST

Hi i am an employee Mcdonalds on lauerns road in Greenville, South carolina and i.have say that my mc donalds is very rascist towards it employees ..i have watched the owner selena down talk me and said she hates my guts and she will do anything to get rid of me ...all her mangers are white or mexican and she has made comments that she don't like black people at all she hires whites on the spot and if a african.american comes she only hires one or two to not seem rascits

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2:19 pm EST
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11-9-09 @ 7:25 am-I ordered a sausage biscuit, 2 apple pies and a lg.sweet tea, when I finally got to the window to pick-up my order, she gave me the sweet tea and asked if I could pull forward, my order will be bought out to me, so about 10 minutes later my order finally arrives I graciously accepts it. To my dismay after arriving to work I did not get...

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McDonald's poor food quality

North ward mc donaldds is the worst restaurant in this whole town, and I will start by saying that I have never had any great service or food there! They quite often forget the happy meal toys, or sauces, and only realise it when you get all the way home!

I ordered a fillet o fish, without cheese. It was given to me with cheese, and after asking if it was without cheese, they took the burger back, didnt re-make what I asked for, they pulled the burger apart and pulled the cheese out! It was miserably cold, and the bun was stale! I ended up, that same day, with extreme abdominal pains, and then the next day, stuck on the loo with very bad diahorrea!

I will never, ever eat there again, and neither should the rest of this town!

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McDonald's robo

Que les puedo decir de este caso, solamente contarles lo que me sucedio hace apenas unos dias.Fui a un mcdonalds serca de mi casa para deleitarme con algo que de veras me gusta, auque sea comida chatarra, pues despues de haber pedido mi orden me dirijo asta la ventanilla apagar con un billete de 20 dolares, y que cren que sucedio, mi comida costaba 7, 65 dolares y el joven me debolvio 2, 35, entonce me le acerque a preguntarle por los 10 dolares que faltaban, pero me dijo que yo no le habia dado 20 sino 10, ok dije yo, hablare con la manajer de turno, me dijo que tendrian que rebisar caja para ver si sobrava dinero, para sorpresa mia lejos de sobras les faltaban otros 40 dolares mas, la manager me dijo que no podia ser pues faltaban. Senores que paso yo no lo se solo me tuve que ir sin mis 10 dolares

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12:28 am EDT
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McDonald's give me a break

Did anyone hear about this nonsense in this town in Utah? It seems that a small group of teenagers went to Mcdonalds and did a rap for their order. Again DID A RAP SONG for their order and this McDonalds called police and then the police cited these kids for doing a rap song for their order. Google this I am not kidding this is crazier than hell.

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Update by Aggravated shopper
Oct 30, 2009 12:08 pm EDT

Update I wrote an email to this McDonalds and received one back this morning from someone not sure who, but the email says to not to jump to conclusions(yea right) and the safety of employees and customers is what was important

Update by Aggravated shopper
Oct 30, 2009 12:45 am EDT

I agree NonnieMouse Why would police be called. I read this as was laughing so hard at just how ridiculous this was for McDonalds to do that.

Another funny/sad part is that apparently McDonalds called the police because the cashier "feared for her life" because these kids rapped their order.

What is this world coming to? LOL

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Mama Sarah
US
Feb 02, 2016 8:05 pm EST

Ok that needs editing. Is that an option on here?

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Mama Sarah
US
Feb 02, 2016 8:02 pm EST

I just went through and ordered a chic chip frappe. I was really stressed and looking forward to drinking it.
It was hard to drink through the straw so I pulled the straw out to mix it up a littke. Out came very a long dark hair.
I tried calling the mcdonalds, no answer. I tried calling the corporate number, no answer. I feel sick and really upset.

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fastfoodjunkie
US
Feb 12, 2010 12:21 am EST

If you researched the story a little bit Mcdonalds said the teens were cussing at them and wouldn't leave the drive thru...In that case yes they would be right to call the cops. And anyway it just shows how stupid they are by rapping their order...please if you can't order the right way don't order at all

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2:42 pm EDT
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It appears that McDonalds advertises their breakfast menus that are in effect until 10:30 am. It apparantley does NOT matter if the customer was in line before this so-called "cut-off" time - at 10:30 if the staff doesn't take your order by then you are out of luck. This happened on 2 differnet occasions at 2 differnet locations. The last one in Greencastle...

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2:32 pm EDT
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McDonald's foreign objects in food

On the 25/03/09 I brought my 4 years old a mc ckicken sandwich meal (He won't eat ant other mc donalds food) he'd got 3/4 through the sandwich and started coughing and spat out a chicken bone about 2cm long, so I contacted the macdonalds restruant told them what had happened she told me to take the mc chicken sandwich back to them and she would send it to the lab in solihull b-ham she offered me another mc chicken sandwich I obviously said no way I had no apology she just said someone from the lab would be in touch its been 2 week know I have had no contact from them I sent them an email stating what had happened and guess what still no reply, I feel that this is digusting behaviour you would think that they would contact you as soon as they recieve this kind of complaint even if they sent you a quick note saying that they have recieved your complaint and are looking it to it but in there eyes they probably don'nt care. Thinking about it i'm so glad he spat it out god forbid if he had choked on it, it makes you think what else gets mixed up in the chicken processing.

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aslight
camden, US
Oct 28, 2011 7:46 pm EDT

On my way to class this morning i stopped @ mc donalds for a carmel mocha and a mcgriddle when half way through my sandwhich i almosted chocked on this. Manager i called and spoke to was respectful abt it.

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11:44 am EDT
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McDonald's food and personal

The gravy was watered down. The lady at the drive thru was very rude. At the second window. Also the last time we ate inside the manger had no control over her staff. This was about four in the afternoon We probably wont go back.This was the Mcdonalds on West Tipton.

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countrychick59
tifton , US
Oct 28, 2009 2:31 pm EDT

the people are extremely rude, the angus burger made me sick, literally! and there "fries served fresh" ha ha ha ha omg that is funny. not very often do you get fresh fries or burgers for that matter. and what kind of mcdonalds runs out of coffee one day have it again that next day and then be out again 2 hours later. hmmm To lazy to make it. i will never go back to mcdonalds again and this is the mcdonalds in Tifton, Ga.

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About McDonald's

Screenshot McDonald's
McDonald's is a global fast-food chain that is known for its iconic golden arches and its delicious burgers, fries, and shakes. The company was founded in 1940 by Richard and Maurice McDonald in San Bernardino, California, and has since grown to become one of the largest and most recognizable brands in the world.

With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.

McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.

In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.

McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.

Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.
How to file a complaint about McDonald's?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

Overview of McDonald's complaint handling

McDonald's reviews first appeared on Complaints Board on Oct 18, 2006. The latest review Customer service by employee and managers was posted on Nov 19, 2024. The latest complaint General Management was resolved on Feb 27, 2023. McDonald's has an average consumer rating of 2 stars from 2920 reviews. McDonald's has resolved 401 complaints.
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1.7
1958 reviews
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  1. McDonald's Contacts

  2. McDonald's phone numbers
    +1 (800) 244-6227
    +1 (800) 244-6227
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    23%
    Confidence score
    United States
    +1 (888) 424-4622
    +1 (888) 424-4622
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    Canada
    +44 370 524 4622
    +44 370 524 4622
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    13%
    Confidence score
    United Kingdom
    +61 298 757 100
    +61 298 757 100
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    4%
    Confidence score
    Australia
    +64 800 539 4303
    +64 800 539 4303
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    New Zealand
    +43 810 001 212
    +43 810 001 212
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    Austria
    +45 33 266 000
    +45 33 266 000
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    Denmark
    +33 130 486 000
    +33 130 486 000
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    France
    +49 897 859 4413
    +49 897 859 4413
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    94%
    Confidence score
    Germany
    +353 15 138 181
    +353 15 138 181
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    Ireland
    +31 205 642 666
    +31 205 642 666
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    Netherlands
    +47 81 556 000
    +47 81 556 000
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    Norway
    +351 214 405 300
    +351 214 405 300
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    Portugal
    +34 917 547 890
    +34 917 547 890
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    Spain
    +41 216 311 200
    +41 216 311 200
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    14%
    Confidence score
    Switzerland
    +90 444 6262
    +90 444 6262
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    Turkey
    +86 400 920 0205
    +86 400 920 0205
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    China
    +852 28 807 300
    +852 28 807 300
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    Hong Kong
    +91 112 460 4047
    +91 112 460 4047
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    7%
    Confidence score
    India
    +63 28 635 490
    +63 28 635 490
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    Philippines
    +27 860 000 040
    +27 860 000 040
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    South Africa
    +66 26 964 900
    +66 26 964 900
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    Thailand
    +1 (312) 291-9224
    +1 (312) 291-9224
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    United States
    8800 707 4499
    8800 707 4499
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    32%
    Confidence score
    Russia
    More phone numbers
  3. McDonald's emails
  4. McDonald's address
    110 N Carpenter St., Chicago, Illinois, 60607, United States
  5. McDonald's social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
  7. View all McDonald's contacts
McDonald's Category
McDonald's is ranked 1 among 60 companies in the Fast Food Chains category

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