McDonald's
Reviews and Complaints

Over the past 8 years I have seen one of the busiest McDonald's stores in the country gradually decline from a stellar success into a dirty embarassment. I will list a few of the things I have experienced here:

1) Yesterday I was given re-heated Mcnuggets again. They were dark brown, dried out and tough. Generally I have found about a 25% chance of being given re-heated or cold McNuggets, last night's were super bad.
2) The staff are SLOW. You must just see it for yourself to believe it.
3) Last week I ordered 2 McFlurries. Staff saw nothing wrong with simply dumping the Oreo cookie powder on top of the ice-cream as the mixer was broken...!
4) Drive Thru - The slow service here is unbelievable. And every drive-thru customer gets greeted by a host of beggars. Charming . Staff are often missing from the "Order" and "Pay" counters despite a queue around the block. Bad planning and chaos in the kitchen makes things worse.
5) Bad Hygiene and dilapidated appearance. That kitchen is a mess.
6) No Menus with calorie info. Even the serving tray liner with the summary info printed on the back is a rare find.
7) Permanent queues. Irate customers. Seems there are NEVER enough cashiers.

I began placing an order through the drive-thru & had to repeat &/or correct it 3 times because server kept interrupting me. Drove to the window to pay. The bill was $16.23;I gave her a $50.00 & told her, twice, that I had the .23 in change; she did not pay attention, continued to make change & handed me change. I was still holding the .23 and told her I had the correct change as I wanted all bills. She said in a hateful tone "Well, I've already shut my drawer." I replied "you should pay attention to your customers." She got angry & yelled "F*** you, b****!" When I reached the second window to get my food, I asked for the shift manager & told him I was angry & she shouldn't be allowed to talk to customers like that - HIS reply was "I will have to check that out with her." HE NEVER OFFERED AN APOLOGY! He just kept saying he would have to check it out with her. I asked for his store manager's phone number & his district manager's phone number. He gave them to me & walked off. I asked another employee for the girl's name that yelled at me; she then came up to the second window & stated her name was Viola and then said "So, now can you move and leave so we can serve other people!" in a very hateful tone and with a smirk on her face.

This sort of behavior by an employee is unconscionable. I am offended, & since we live in a small town, my daughter, who was with me, feels very threatened that this employee may retaliate! All we did was order hamburgers and we were abused and assaulted and treated in a degrading and insulting manner! This was the store in Roswell, New Mexico that is shaped like an alien ship - the only kind in the world - unfortunately, it is also the only McDonald's in the world where I've been cussed at and the manager treats me like I am the problem. Never again will I darken the door of McDonalds and the very sad truth of this matter is that I am certain NOTHING will ever be done about it and these sort of people will get away with it.

McDonalds has coupons out Buy One Get One FREE...

I ordered the same on multiple occasions and have been charged 3 different prices? WTF. I complain and I get the standard. This is what I was told to do.

I order a McChicken COMBO, that should be around 6.70 with tax and ask for a 6 piece as the free.

Well the charge each item out separate than just discount 2.21... WTF I am not getting a second free as the coupon says. I am only getting 60-70% off the second.

I think they think we can not do MATH and are STUPID.

Ken McPherson
[protected]@yahoo.com

I challenge McDonalds to ACT Respectfully and correct this as STORE Staff wont.

The Mcdonalds in Rome, GA on Turner Mccall Blvd. is so nasty it needs 2 be shut down. The employees are rude and none of them speak english. The place is dirty all the time and the playground never gets washed. We used to go often now we go to Dairy Queen. I wish the health dept would step in and fire everyone and start the place over. Clean place. Respectable employees. Good food is what we want

I stop in about 2 to 3 times a week on my way to work at the SR 26 location in Lafayette Indiana. It’s usually between 4:30am and 5:00am. In the last month’s time, they have maybe had the signs in the drive thru switched to the breakfast menu maybe twice. This is so aggravating to not see a menu when I pull up to the drive thru. Lately, I have just been leaving as soon as I see that it's not been switched. If they don’t think it's important to make sure the customer can see the menu, then I guess they don’t need customers! I don’t have any problem with the food quality. It’s actually pretty good. I do get shorted something (usually the hash brown) once in awhile and don’t notice till I’m at work. That’s not as big of a deal though. Please get the lazy workers to change the drive thru signs when breakfast starts and ends!

The McDonalds on Albany Avenue in Atlantic City New Jersey is running a towing scam. They have signs saying Patron Parking Only or you will be towed, but on a few very small signs, most posted below eye level and behind parked cars, at the bottom (not all of the signs) it says "Dine In Customer Only Parking" - 45 minute limit. I ate at McDonalds on August 31, 2008, walked across the street and when I returned a few minutes later my car was being towed. I couldn't believe it? I ended up being out $80 and I am sure that the Manager of McDonalds and the Towing company have a scam going on. I saw several cars being towed from the lot, and a few angry patrons, just in the short time I was trying to sort this out with the Manager who wouldn't be budged. I wonder how much he's (a Mr. Tuliano) raking in for this - a lot I expect. The tow truck driver looked like his twin and he wouldn't give me his name.

I'm complaing about the rude behavior of one morning manager at the McDonalds in Richlands VA. I went in today and I over heard a manager saying that she was sick of one of the employees and that she wished she could fire him. This was supposedly over not having enough food in the cabinet. However, other employees stated that the cabinet was well stocked and that there was a rush on the product that the manager was complaining about. Also this manager is always mean, short tempered, and very rude to employees and some customers. What has happend to survice with a smile?

Waiting for our flight from dalaman airport in turkey to uk, our two kids felt a little hungry so they brought 2xhappy meals from mcdonalds my kids came back with the change after eating the meals, on counting the change and checking the prices we had payed £15.00 FOR THE 2 HAPPY MEALS In uk it only costs around £4.00 so how can they justify charging so much.

I visited Mc Donalds today and ordered in the drive through the guy took my order and asked for $5.50 for a happy meal i told him its not possible and than he called someone and than told me its right now.
i asked him politely was he a new staff in return he replyied to me he's been working for 2 1/2 years as he was annoyed me asking him that question.
as i was about to go to the next window he banged the till and said f... off.
I moved to the next window and told the manager about the way i was been treated, the manager told me to park at the waiting area.
I was fumed up as the manager named kristy as she approached me. she was smiling instead and told me to calm down and told me that i abused that guy who was taking the order.
Instead of apologising the manager was taking the staff side and refused to listen and instead threw the happy meal on my window and abused me.
i felt like getting down and punching the manager but was pulled back by my wife.
the toy hit my 5 year old kid who was sitting on the back seat and was traumatised with the managers anger and abusive language and was crying constantly.

is this customer service? Is this what you get at MC Donalds?
does MC Donald sell food or Attitude?
My son never ever wanna go to MC Donalds again ... said in tears.

please check the video recording at MC Donalds on 4th january at 6:30pm will prove everything.

way to go MC Donalds well behaved staff specially managers Bravo Bravo.

I went to this McDonald branch on the 1st of January, at around 22:00; it was open & on the door it's clearly written OPEN 24/24 but the Boys inside (their age is no more than 14 years) refused to serve me & said it's closed & when I asked when will it be re-opened? they didn't answer! I went & came back after 30 minutes & it is still closed although it's supposed to be 24/24. Imagine I walked about 1Km under the heavy snow to attend this restaurant & when I enter the kids don't reply! The staff here really sucks & it's not the first time they show such nasty attitude!

It's the day after Christmas! Last night we got 7 inches of snow -
Husband and I got the urge f or burgers and fries so we dug the car out and drove to the mcdonalds at Rte 34 in the Home Depot shopping center.
We ordered an Angus Burger, 2 Mcdoubles with no cheese, large fry and large diet cokes.
sat patiently in line while the person on the speaker in the drive thru who needed to learn english a bit longer, repeated the order, and we drove up to window 1 to pay. then pulled up to window 2-
got the drinks, and was handed the bag, drove home.
Got home - no mcdoubles! ARGH! We live 6 miles from this place, but we were home, had removed boots, coats, etc and had settled to eat-
Damit! So my husband called the restaurant, asks for the manager who could barely speak english and was told to come and get them...my husband said that was ridiculous and asked why this location consistently gets orders wrong - the "manager" says in his broken english "we try to make better" - and then asked our name so we could pick them up next time we come by -
it will be a cold day in hell- we are calling McDonald's corporate Monday - this has got to stop! Franchisee's like these are ruining your business - ticked off customers are merely promised some food in exchanged for their silence - i sure hope that mcdonalds corp tracks complaints for locations and revokes franchises with too many because portillos and culvers are close by and are far better -

i ordered 21 DOLLARS Worth of food 2 large fries i put like 4 r 5 fries in my mouth and it tasted really weird so i smelt the fries and it smelt like boo boo so i immeadly jumped out of my car and went inside were i spoke with serval workers and a manager the manager told me theres nothing wrong and im smelling the fertalizer outside i asked her to eat it r smell it somethings not right and she had the nastiest attitude so i gave her back all the food except for the fries and today is my birthay im having aparty in 2 hours and i feel like ### please someone help

At about 2:00 a.m. tonight I went to McDonalds to order a fish sandwich and fries just to be told that they couldn't do it because they were serving breakfast. 2:00 in the morning is WAY too early for breakfast. 4:00 would be more than reasonable. I went out in the freezing cold all for NOTHING! Also, their service is rediculously slow. Every time I go there I wait at least ten minutes to get my food. This has got to stop. Wendys and Burger King always has my food ready when I pull up to the food service window. I think it's time to say bye-bye to McDonalds! You are WORTHLESS McDonalds!

Asked for a cup of water at drivethrough window and they told me they didn't supply water other than to sell me Dasani. I was told if I wanted water to come inside and get a complimentary cup. I went inside and got the cup. It was about the size of a bathroom Dixie cup, not enough water to hold a gulp. There was a dispenser for the water and when I poured it, chunks of old food were mixed in with the water. I immediately confronted the new owner and told him about the food in the water and how I've never seen a restruant not give complimentary water at the drivethrough. The owner replied, "You know, sir, there are other fast food restauraunts in town why don't you go to one one of those." No attempt to correct the problem, no apology, nothing. I will never step foot at that place again and will tell everybody I meet not to go there.

I live next to McDonald's and have children. We have been going there for yrs and spending a lot of money. The last 3-4 times I have gone the food was cold, service was only focused on fast not friendly or good. Every time I ask for sauce for the chicken nuggets or maybe a packet of ketchup I don't ever seem to get it and when I get home after spending the time and the money I do expect to have some sauce for my COLD nuggets. I have told the children do not ask to go to McDonald's any more we have to many other fast, friendly, hot food places that will give me ketchup and I will wait in line for fresh cooked food. It is not a speed contest. The only people working at this location is a bunch of kids who are standing at the drive through window and texting their friends on their phones. I'm sick of it. We will not go back.

About a month ago my Husband went to the McDonalds on Leonard NW in my town. He ordered 2 yogurt parfaits and brought them home.

As I opened the bag containing the parfaits, I noticed a very strong unpleasant odor. I quickly found that the odor was coming from the wrapper containing the plastic spoon.

The odor smelled strongly of feces. We were absolutely disgusted.
I called McDonalds and talked to a young man who said to bring the parfaits back, which my Husband was going to do anyway to show a manager, or rather let them smell, the wrapped spoon.

My Husband went through the drive thru window, as it was around 10:30 pm, and the eating area were closed.

Instead of assisting him, the female manager on shift told him that it was the fault of the company who makes the utensils and accused him of trying to get back $2.12.

I'm not trying to be a "###", but I drive a Mercedes, I certainly do not need two bucks back, I just don't like getting fast food utensils that smell like someone rubbed it in their ### crack.

Haven't gone back since and never will again. Beware of this place. Someone could be using your drinking straw as an enema, all in the name of good fun. Yuck!

all the buildings, inside and out are falling apart. u drive up to the bunesses and you just want to drive past. you take a chance and go inside and it is just as disgusting. from what i have experienced all the employees are just working to get a paycheck, service is slow and food is put together in a hurry. no sense of urgency because they say thier bosses dont care. this is the most disgusting bussiness i have seen in a long time and i feel for the employees and for the people that think they can stop and get food.

I have been going to McDonalds at St Clair and Christie for the last 20 years because I live in this neighbourhood. My biggest complaint is that this particular restaurant has many Filipinos working there - and they speak in their own language and treat the other non Filipion employees badly by yelling at them in front of customers and making fun of them speaking their own language. I know this becuase I am Filipino myself. They smile at me sometimes when they do that but I dislike this behaviour and will not smile back. I wish that someone from the head office would say soemthing to the boss - people who do this make all Filipinos look bad. We are not all like these people. It is not fair and it is discrimnation against the non Filipinos - we have been treated like that and know what if feels like... why would we do that to ohter people... especially when you are lucky enough to have a job.

Thank you for listening and if you can help stop this bad behaviour please do.
Sincerely,
Julia DaCost