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McDonald's Complaints 2872

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McDonald's mcdonalds harpurhey

I want to make a complaint about McDonalds Harpurhey on Rochdale Road.

I worked for McDonalds Harpurhey from Dec 2009 - March 2010.
When i worked there throught out my probatiom period they made me feel so uncumfitable, even the manager Kirsty Williamson! I was only on my probation and coverd loads of shifts aswell did my friend who they dissmissed aswell! we both did 12hour shifts most of the time, and didn't complain once. I was dedicated to my job at McDonalds. And the way they got rid of me and my friend was so unfair they ket us get into our uniform and let us do everything and then say right you are no longer aloud to work here. If you ask me McDonalds Harpurhey is not a good place to work.

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Steenetrick
AU
Feb 09, 2011 11:36 am EST

This is true with fast food and hiring teenagers in general. The ones who get away with calling in last min, not turning up etc. are usually gormless [censor]ing dweebs who contribute nothing anyway and so aren't noticed or cared about by shift management. in fact, the management probably gets bonuses by making the good ones work twice as harder for the same pay to cover for the absence of others.

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dracona85
Pulaski, US
Jul 08, 2010 3:23 pm EDT
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I feel that any McDonald's is a terrible place to work.

There are people on my shift that constantly call out because of :

A)They're sick(aka they have a hangover and the managers are OK WITH THIS EXCUSE) or

B)They don't have a ride(when they knew beforehand that they had to work the previous day, so they could have arranged for someone to take them to work)

Some of them don't even bother to call until near the end of the day with their excuses. One girl that was supposed to be at work at 8am didn't even bother to call to say she wasn't coming in until it was 12(she said she was sick)! She and others like her, have gotten away with this without being fired or even disciplined. But if I'm even a minute late I get threatened with a write up...And to top it off I have to work several hours over my shift because of these people not showing up(one day 4 people called out), leaving me having to scramble to reschedule any plans I had for that day.

I don't really have a choice but to suck it up until I either find another job or they find some other stupid reason to fire me for a second time. Last time I was fired was just after I got in a wreck...didn't find out till the next day :/

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McDonald's bad service

On the 3/3/2010 Wednesday night i was in the McDonald's store in Malaga getting some dinner for myself.I order a chocolate sundae and a medium coke, when i received the chocolate sundae, the spoon that comes with the item was thrown on the filthy dirty counter in front of me.The spoon had no plastic seal wrap around it, any sort of disease could be picked up on it.People lean over the counter and any sort of disease could be left there.I am amazed that this practise is allowed in a store of this size.It happen to me a couple of days ago as well and this is why i am sending in this complaint about what i saw.If this is the way McDonald's likes to to present it's cutlery (which is so unhygienic) i will stop going there and avoid any McDonald's store until this problem has been address.In this day and age this should not be allowed.If this practise is still going on by the end of the month i will take further action to try and stop this from happening.It is a very discussing thing to have to pick up a spoon of a filthy dirty counter.I will be looking forward to some feedback on the problem and why this is allowed in a fast food outlet (especially a McDonalds store).Regards Glen Lark.My E-mail address is glen.[protected]@yahoo.com.

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McDonald's every time I go to mcdonalds, I don't get what I ordered

Every time I go to mcdonalds, I don't get what I ordered. But this time was the worst. I go through the "Drive through" but then I had to wait for my food on the side, and it gets worse. I wait for at least 25 minutes and have to go in to get my food. They fix it up and I asked if the 12 pc nuggets that I ordered was in bag because I saw them put in 4pc nugget. The girl said "yes" they are in there. When I get home they were not in there and I only had 4 pc nugget although I paid for 12 pc combo. I am tired of everytime I go to mcdonalds I don't get what I want and I do pay for it. I will not go back. I will go to sonic or any other place before I go back to mcdonalds again.

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joey0923
US
Jun 15, 2011 10:07 pm EDT
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back when the person posted this blog there was a coupon for a 12 piece and it was in the sunday papers nationwide. it was 12 pc for $4. i had a bunch of them coupons so i know.

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mooshell28
Shakopee, US
Jun 15, 2011 3:48 pm EDT

There is no such thing as a 12 pc. combo, idiot... there is a 10 piece... know your ### so the mcdonalds employee can take your order properly... plus look on your ###ing screen before you pull forward to see if everything is right on it... you costumers are the [censored]es not the employees.

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luisiscool
Livermore, US
Mar 31, 2011 11:37 pm EDT
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Lol I used to work for Mcdonalds and its the customers responsibility to make sure that he/she gets the right order.

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Tania07
US
Dec 22, 2010 8:09 am EST

yes, its mcdonalds fault b/c they are incompetent idiots..that's why its so important to check your food once u get it and not to trust people or ask them about it.

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joey0923
US
Dec 04, 2010 10:40 pm EST
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so you ate 4 hamburgers and your missing the meat on the 5th? just the fact that you ate 4 hamburgers in 1 sitting makes me sick. i will bet your some bloated dude. try hitting a gym. your disgusting.

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Joe_19999
San Diego, US
Sep 28, 2010 5:32 pm EDT

You aint the only one! I placed an order for 5 hamburgers with extra pickles. The order was promptly filled by the time I got to the pick-up window. When I returned to work to eat my dinner I discovered none of the burgers, despite having a sticker on them saying "extra pickle", had any extra pickles. Oh, they were also hard and stale. In addition to this, one of the burgers had NO MEAT!

Ordering a burger with extra pickles and receiving a burger with no meat and no extra pickles is absolutely horrific service. I could forgive a lazy worker for just slapping an "extra pickle" sticker on a burger from the bin. But no meat... This is outrageous!

hahaha McD'd SUCKS!

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Kidiu
Kearns, US
Sep 24, 2010 8:59 pm EDT

Whenever we go out to fast food joints, we always check our bag to make sure we got what we ordered. And, yes, there have been numerous occasions where we had to go back in, show our receipt and order, and have them fix it. I hate fast food places.

IronGrudge89
IronGrudge89
Mountain Top, US
Jul 29, 2010 3:30 pm EDT
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You could just not be a typical lazy American and get out of your car to order the food. Better yet you could just avoid McDonald's altogether. The world doesn't revolve around you.

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Katana1
US
Jun 30, 2010 1:48 pm EDT

Whoo Hoo! Just look at all the McDonalds employees that left comments.
Why don't YOU get it right. U R stupid but look who you work for.
Mr. Millangelo or whoever you are, the McDonalds employees will never get it right nor can you have it your way. If you like to drive thru for a morning coffee then you hear the same blathering question. "Would you like to try a Frappe...blah, blah, blah. If you say yes, (no one ever does) then that confuses them so much the order taker forgets to charge you and when you get to the pick up window you won't get a Frappe. Or the order taker actually does charge you for the Frappe and when you get to the pick up window there is a 5 - 6 minute wait on one Frappe.

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Stephen Drake
dasdasd, US
May 25, 2010 5:41 am EDT

People Don, t post In this Site...Tthis Site Is made just to sabotage the Image of other companies and Complaints Board gets Paid to do this, Most of the posts are being posted by their blooddy writers inorder to keep this site active ...

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I decided today that I would try eating some lunch from one of our local mcdonalds (The one on the georgia road in particular), I am usually not a big fan of mcdonalds, but I thought I would give it a try. My child really likes mcdonalds, one of her favorite things to get from there is the chicken nugget happy meal, needless to say I find it very hard to...

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During this visit, I was the first car pulling up to an empty drive thru. I ordered a bacon egg and cheese biscut and a large hot mocha. I paid and moved up to pick up my order. My sandwich was ready, and I was asked to move forward for my coffee. As asked, I moved forward. After 5 additional customers processed thru the drive thru and 10 minutes passed, I...

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McDonald's dirty store/ filthy toilets/ substandard service

The McDonalds food store (North of Sydney Highway heading to Newcastle).

On entering the store (it is large space), there were only about a handfull of people there when we got there (10pm ish), but all tables had debrie on them as did the floor(chips/ paper/ spillages/ dead flies on window sill:lots!).

Toilets filthy! The ladies toilets of about 6 cubicles had no paper and floors had debrie on them and the sanitary cubicles were over flowing in a few. I would expect this type of outcome in a poverished run down establishment: not McDonalds food chain store.

The floor in the food section looked like it had not been cleaned for a while. The tiles looked grey black in areas and i don't think they are actually that colour. The floors sticky, as were many tables.

This would have to be one of the worst eating experiences i have ever had!

I really feel like reporting this to the Health Department!

You definitely should keep a closer arm of control on the quality of your products in this area.

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McDonald's food quality

My husband and I went to McDonalds for lunch today and to our surprise was very unhappy with the food we received. My husband ordered a s double quarter Pounder with cheese, the burger patties must have been left over from last night as they were hard and dry, and the burger was cold. My big mac was tasty with the exception that the bun was cold. We took this take out and drove 2 minutes from the Restaurant to a nearby park to enjoy our lunch, well the fries and shakes were great the burgers were just nasty. Have you gotten that big that customer care and quality dosen't matter any more...Come on I think a bit more care in the product cooking and preparations would be recommended on your part.

Next time I should look into another fast food chain if this continues.

Thanks for your time

Nancy

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Art Sauer
Indianapolis, US
Apr 23, 2010 1:51 am EDT

When my wife and I decided we'd like to have a fish sandwich we went to Mc Donalds in Indianapolis. We ordered 4 fish filets, totaling $12.36 or $3.09 each. For what? A piece of fish about the size of a postage stamp? NEVER AGAIN!

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McDonald's goal setting

I'd just like to say to all those out there that ever want to complain about McDonalds drive thru's again a few words of advice:

When ordering a burger, if you want it to be in a meal, say the size of the meal first - then the burger - and then (if you must) state what you would like changed on the burger.

When ordering a Happy Meal, say what type (cheeseburger, hamburger, 3 or 6 nuggets, snack wraps) because saying "I'd like a Happy Meal" does not help us serve you faster. Then tell us what drink you would like, and any sauces, if with nuggets.

Make sure that you speak CLEARLY into the order box, as sometimes, outside or inside noises and your loud car, can affect our hearing ability. You do not have to shout, but if you speak up, chances are we will hear you properly. ALSO, do not assume we can understand what you are saying when you order "abigmacmeallargefrozencokeforthedrinkandasoftservecone". That doesn't make sense to you when you first look at it, so OBVIOUSLY it doesn't make sense to us when you say it.

Please also note that at this current point in time, it seems that our head office has taken it upon themselves to "improve" our drive thru's. This means that most stores in Australia have a time limit on how fast we have to serve you. From the second you get to the speaker box (and sometimes earlier) we are being timed on how long it takes to serve you, and some stores are given as little as 2 minutes and 30 seconds to get you your order on time.

This means that the next time you are ordering for a family, you have to understand, that while we do make "fast food", 3 Happy Meals, 2 Large Big Mac meals and dessert to boot, won't always be ready in less than 2 minutes and 30 seconds. You have to account for the how busy we are in store, how many cars are in front of you, and how many are behind you.

Sometimes people get annoyed that they have to wait for fresh meat or fries when all they're ordering is a small Cheeseburger meal. Well, honestly, next time you come through for the same thing, and your burger and fries aren't completely fresh, maybe think about not complaining next time when you have to wait.

Another thing that customers have to realise, is that 80% of the time, when there is only one crew member in the window where you pay for your meal, it most likely means that they are also the person taking the orders. This means that we are dividing our attention to get orders placed and paid for as quick as possible. If we are a bit "rude" or "###" then, we ARE sorry for that, but given the pressure from our managers to get the order to their top window before our 2 minutes and 30 seconds are up, we can't stand around chatting about the weather.

Personally, I DO NOT agree with the new targets for McDonald's Drive Thru's that have been put in place, because not only are us crew members stressed from all the pressure our managers put on us, but they are being pressured by their bosses and so on. I am also sick of taking customer complaints from people about having to be parked all the time - I agree with you (the parked customer). You shouldn't have to be parked for a meal that is probably sitting there ready for you to have, but because you won't drive off fast enough after we have given it to you, you have to be parked, and wait a little while longer.

I plea that people who read this and frequent ANY McDonald's store will take into account what I have said. I suppose I'm more angry at the fact that we've been given restrictions on how long we have for a car to go through drive thru, but there are some valid points for customers when ordering their meal. I'd also like to add that while many of your items may be missing, or wrong in your bag, you have to understand that working at McDonald's is NOT the easiest job in the world, and while it may happen more than once in a week, PLEASE try to be understanding towards our situation as well.

I encourage for customers to complain to the head office, I really do, because if more people speak up about this, then either our 2 minutes and 30 seconds will get raised to a more realistic goal, or the times will stop altogether.

Thanks for reading. (let the flaming begin >

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Sparklers87
Adelaide Metro Area, AU
Feb 19, 2010 8:55 am EST

Well said Sam ;)

As a fellow manager, I just TONIGHT have read a complain that was sent to our store from Head Office. The lady complained that her (admittantly) old debit card was not working on our e.f.t.p.o.s machines...herself and her husband had to pay via credit card and was upset that the crew person was unable to accept her first card. Ummm, what? WHAT?

It is my job to contact this person monday to close this complaint. Sssseeerriiiooouusssllllyyyy. What does she want me to say? I'm sorry that our up-to-date technology could not accept your debit card because it's too old or whatnot, however we gladly accepted your credit card as credit transactions seem to take FOOOORRREVER at the cashier window. Thanks for being a ###wit, can't wait to hear from you again for your next bogan complaint, possibly receiving the eye of the potato in your french fry. Yours sincerly, I don't give a ###!

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McDonald's untrained / unsupervised staff

Hello to all my fellow fustrated customers,

I have a 4 year old and a 1 year old at home that just love McDonalds Chicken Nuggets.
At approx 12:00pm, on Thursday February 18, 2010. I experienced my worst encounter at a nyc McDonalds.
I had just made my $17.82 purchase at this McDonald Drive Through, when I noticed that the cashier had not
given me all of my change. When I asked for all of my change the cashier began to us profanity and call me names, all because I asked for the rest of my change which was $.18. I told this cashier that it did not matter the amount but the fact that it belonged to me rightfully and that I wanted it. The cashier then at this point went into his pants pocket and threw a case quarter at me through the window of my vehicle.Words were exchanged and that point I was told by this cashier to exit my vehicle so that he could "cut my Face". I then went into the McDonalds and asked for the manager and that all of my money to be refunded to me at once. I was told by another employee that this cashier was related to the manager which I found out is also the owner of this establishment.After all of what just happened the only thing that the manager/owner said was here is your change.

I had frequented this establishment for the past two years and never had any issues or complaints until today.
I would not enter this establishment ever again, and would not recommend that anyone else do the same.

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jhuffine
Marion, US
Mar 27, 2011 7:53 pm EDT

As a restaurant manager at a McDonalds myself, I am with you 100%! This was just completely unacceptable. I am so sorry to hear that you had such a bad experience. It sounds to me like a supervisor needs to do some serious stepping in. Make sure that next time you have an experience like that, you report it to the 800 number on the side of your cup/bag. It is a customer complaint number. Believe it or not, it does actually make it back to the store within 24 hours of your report. The restaurant manager is then required to call the person that made the complaint to make things right with you. At my store we are very good with follow up. I am sure there are stores out there that don't even look at them. I suppose it all depends on the district manager and how strict they are on making people follow the policies of the store.

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First my Wife, Son, and Me pulled up to the speaker and my wife began to order for my son. She said I need a 4 piece Nugget and a small spriet. She then began to say her order and The man with Glasses working the window young guy said the total before she could speak and pull to first window. She said sorry i am not done. I need a number 10 she said. And...

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McDonald's gift card

i was given two mcdonalds gift cards. one was ok the second one i used i had purchased 2 coffee and muffins coming up to less then $3.00 before i left the restaraunt i ordered a big mac combo to take home to my son they told me the cost would be $5.00 on top of the remaining gift card when i got home i realized i should have only had to pay around $1. to 2. extra i do like mcdonalds and my sister in law and i go there every week for a coffe and muffin but i will not purchase a gift card i am not the only one to have this happen to them it is a small amount but if you get several of these you are making more money thank you for taking the time to listen to my comlaint sincerle pat lutz penetanuishene ont L9M1A4

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McDonald's fake snack wrap

When you see a big mac snack it shows two pieces of meat that are the same size. When you buy one you get a snack wrap with one piece of meat. I sent one back and they cut the piece of meat into two pieces and handed it back to me and said they do not do two pieces of meat anymore. This has happened at more than one location and I will never get back there again. I asked for and received a refund.

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I like to think that I'm an easy going person, but it's disheartening to get such bad service from a company that I've had good experiences with in the past. I went to the drive through, which wasn't busy, and tried to make my order. I was interupted several times while trying to place my order and what I did manage to get out had to be repeated at least...

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McDonald's awful service

On the 14th JAn 09 I place an order with one of yr employees at Mcdonald Eastgate...He got the order wrong by giving me a milkshake instead of the coke with the Mac Meal...I then explained to him that he got the order incorrect as I had ordered a Mac Meal and to milkshake and I did not ask him to swap the coke for a milkshake...he became rude, irate and disrespectful..."saying that I should have opened my mouth and so"... he continued being ruse so I asked to speak to his Manager/Supervisor. Carmaine ( Supervisor) came out and I explained the entire situation to her. He continued being rude and disrespectful in front of her, she could stop him. Customer service lacks in your Eastgate branch and please try to change it.

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uhhh
US
Apr 22, 2016 1:43 pm EDT

been getting terrible service with no concern from managers or employees who all have an uncaring attitude toward customers, seems all they want to do is socialize amongst themselves or pretend nobody is in front of them to be waited on. WE WILL NOT RETURN TO THIS STORE!

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I went to McDonalds for breakfast and I ordered a value meal with coffee. I asked the cashier for a cup for water and I was refused. I eoltd them that I was diabetic and I would like water with my meal and I couldn't drink orange juice. They told me I had to purchase a bottled water. I said that saw a water dispenser at the fountain beverage station and...

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McDonald's avoid them

On my last visit to one of your stores in Johnson City Tn I was charged $.025 for a glass of water. Is this now a company wide charge or just this unit? As the largest restaurant company in the world its a shame to charge for a glass of water. Did the cup really cost you that much? Next time I will bring my own cup or maybe I'll just go to another restaurant and no longer be a McDonald's customer. By the way I have been a customer since 1958 in DesPlaines Il where Ray Kroc opened the 1st franchise unit.

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LilMissCrewMember
Tulsa, US
Dec 13, 2010 7:35 pm EST

No, not all McDonald's charge for water. My store only charges for a large glass of water but the medium and small glasses are still free. If that McDonald's was charging for water it is because a lot of customers ask for water and then get soda, which in the long run will be costing the store and then to make up for that they have to start charging everyone for water. It's the same concept as when there is too much shoplifting in a department store and so to make up for lost money the store is forced to raise all its prices. There are also ways to get your food faster at a McDonald's, if you're interested check out this link:

http://socyberty.com/issues/ten-ways-to-get-your-food-quicker-at-mcdonalds/

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McDonald's germs, service

Here is a 2 part complaint about McDonald's service and how nasty the place is.

1.Germs -
There are always flys in the building.The tables are never cleaned and you gotta get a manager just to have 30 seconds of work done.The bathrooms are filthy and there is always stuff no the floor.

2.Service -
They are always in a rush and never stop to take my full order, This happend many times.They always forget to add something which makes us go back and wait in line for another 5 minutes just to get 1 - 2 items.They always forget to remove things like when we want no onions, they always keep the onions.

I dont see what the rush is.Its suppose to be Service for a reason.Take your time and make sure its perfect before you send it off.

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cassiecaleb
Miramichi, CA
May 05, 2011 8:45 pm EDT

yeah and i am sure you wouldnt complain if the service was slow...

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McDonald's unacceptable attitude/service

Ok now this is the worst service I have ever received through my entire life, on Sunday we went to Mcdonalds for ice cream, as soon as we entered the drive though we waited for the woman to speak through the speaker box that says 'order here' we waited and nothing happend, so we assumed it was faulty or no one was around and drove on, as we reached the window the young girl with no manners and respect for others told us she's not taking our order and we should drive around again and place the order to the speaker box, she told us we were lying about the speaker box, she rolled her eyes contiously and was extremely rude!]

I couldn't believe she called us liars, we told her she needed an attitude adjustment but she seemed to dissagree, I will never put my foot in your place again!

and that's not all, we got the wrong ice cream and when we mentioned it to the lady at the next window, she went on and on and told us no, it is the correct order! and after much struggle we finally got the correct ice cream which Im sorry to say wasn't worth all that effort,

STREET VENDORS HAVE MORE RESPECT FOR THEIR CUSTOMERS, YOU NEED TO FIX YOUR STAFF OR REPLACE THEM.

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Hugo Smuts
ZA
Aug 17, 2014 5:34 pm EDT

What is the point of McDonalds being a 24 hour service when it is closed every time I get there around midnight. Surely this is false advertising, as 24 hour implies that it never closes? The staff are all sitting inside, but the security has blocked the drive-through with bricks and an orange cone. It is impossible to get hold of anyone and the security just says : "they have problems with the system and it will take 10 minutes or so, depending on the speed of the system". Can someone please explain to me whether this is standard practice, in which case McDonalds must look at their false marketing signage. Bellville (Tyger Manor) McDonalds colses each night at midnight for "system upgrades".

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Chepannie
US
Jan 02, 2011 4:18 am EST
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At almost every mcdonalds, they have two lanes. Sometimes there is only one person taking orders on both lanes so maybe she was taking the other person's order first when you arrived. I guess it would have been nice if she said "I'll be with you in just a moment." But yeah idk

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McDonald's very slow service

Stood in line inside for ten minutes (only two people in front of me). My wife went to save a table while I ordered. Ordered two biscuits and gravy, orange juice, hash browns and 2 burritos. I was still waiting for my order after at least ten other people who had ordered after me and they had already received theirs! Tell me, how long does it take to grab a couple of orange juices out of the cooler and dump some gravy over some pre-made biscuits, deep fry hash browns and microwave some burritos! Especially since they have these items going in and out of the cookers all the time. I told them I wasn't waiting any longer and demanded my money back. Went to the Waffle House and order two All Star Specials and was eating within 7 minutes. Wasted at least 40 minutes of my time at McDonald's and sent my blood pressure through the roof!

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McDonald's accident

i have wrote to mcdonalds with the complaint of accident i had and never heard from them i am descusted i had accident where plastic sheeting was unsucure in female toilets swansea took my nephew 4 yr old to the toilet and the plastic sheeting fell i put my nephew to the side and had to catch the plastic sheeting before it caught my nephew my arm was cut all by the sheting and i sufferd bad for a while with pain and sorness my nephew is terrified to go or even look at mcdonalds and also has night mares i am descusted by the way i been treated left all scars to my arms and never ever have anyone even left me email of complaint i am not leaving this matter go if no reply i will be seeking legal advice today thank you

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NutsForHempSeed
US
Jan 21, 2010 3:16 am EST

McDonald's is not your friend. You are eating about the worst product you could possibly consume and if your subjecting a child to this garbage you have greater problems than a boo boo on your arm. You have a large injury to your brain.

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About McDonald's

Screenshot McDonald's
McDonald's is a global fast-food chain that is known for its iconic golden arches and its delicious burgers, fries, and shakes. The company was founded in 1940 by Richard and Maurice McDonald in San Bernardino, California, and has since grown to become one of the largest and most recognizable brands in the world.

With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.

McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.

In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.

McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.

Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.
How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

Overview of McDonald's complaint handling

McDonald's reviews first appeared on Complaints Board on Oct 18, 2006. The latest review No products was posted on Oct 7, 2024. The latest complaint General Management was resolved on Feb 27, 2023. McDonald's has an average consumer rating of 2 stars from 2918 reviews. McDonald's has resolved 401 complaints.
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  1. McDonald's Contacts

  2. McDonald's phone numbers
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    23%
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    32%
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    Russia
    More phone numbers
  3. McDonald's emails
  4. McDonald's address
    110 N Carpenter St., Chicago, Illinois, 60607, United States
  5. McDonald's social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 07, 2024
McDonald's Category
McDonald's is ranked 1 among 60 companies in the Fast Food Chains category

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