McDonald's
Reviews and Complaints

The McDonald's in Tustin, CA at the corner of Bryan and Tustin Ranch Road has the worst customer service. It's become a joke in our family to see if they can get our order correct. Today we ordered two items. Even though I asked for ketchup on the burger, the screen in the drive through did not have it listed. The woman said she would make sure she told them to add it. I also ordered a Diet Coke. When I got to the window to pay the woman shorted me a nickel in my change. (She gave me back $14.95 instead of the $15.00 that I was due.) When I said my change was wrong she argued with me that I had not given her a nickel. She wouldn't budge even though she had already put the $21.07 I had given her into the cash drawer prior to giving me my change back. I complained about her to the manager. After I drove away I discovered that the drink was a regular Coke instead of Diet Coke, and there wasn't ketchup on the cheeseburger. I don't know how this McDonald's stays in business during in this economy. I won't be back. I rather drive a little further next time we go for fast food.

Was going through Drive thru this afternoon, March 7, 2010 waiting for my food at the pickup window. The server had gone to get my order and had left the window open. I do not appreciate one of the front line staff stomping up to the window "swearing" under her breath and then slamming the window in my face. If you have a problem with the window being open ie: drafty. too loud say something to the customer on the other side, maybe excuse me but leaving the window open makes it too loud but don't just slam it in my face.

To top it all off, I tried to place a complaint on the McDonalds website. There is no way to do this by email, the only option is to call long distance Monday to Friday. Guess they don't care too much about our complaints.

On the 6th march we went to McDonald's for tea. We ordered 2 big mack meals+2 happy meals with nuggets+1 chicken mayo. We received our food and went home which is just around the corner. Upon opening our food we found to our dismay that all our food was cold apart from the chicken nuggets. So as you can imagine we were not very pleased, we use the store on a regular basis and have never had any problems. I would be most grateful if you could investigate this matter further at this branch. At least making sure that this does not happen to us again and other paying customers. Thank you and would hope to hear from you soon to resolve this issue...

I want to make a complaint about McDonalds Harpurhey on Rochdale Road.

I worked for McDonalds Harpurhey from Dec 2009 - March 2010.
When i worked there throught out my probatiom period they made me feel so uncumfitable, even the manager Kirsty Williamson! I was only on my probation and coverd loads of shifts aswell did my friend who they dissmissed aswell! we both did 12hour shifts most of the time, and didn't complain once. I was dedicated to my job at McDonalds. And the way they got rid of me and my friend was so unfair they ket us get into our uniform and let us do everything and then say right you are no longer aloud to work here. If you ask me McDonalds Harpurhey is not a good place to work.

On the 3/3/2010 Wednesday night i was in the McDonald's store in Malaga getting some dinner for myself.I order a chocolate sundae and a medium coke, when i received the chocolate sundae, the spoon that comes with the item was thrown on the filthy dirty counter in front of me.The spoon had no plastic seal wrap around it, any sort of disease could be picked up on it.People lean over the counter and any sort of disease could be left there.I am amazed that this practise is allowed in a store of this size.It happen to me a couple of days ago as well and this is why i am sending in this complaint about what i saw.If this is the way McDonald's likes to to present it's cutlery (which is so unhygienic) i will stop going there and avoid any McDonald's store until this problem has been address.In this day and age this should not be allowed.If this practise is still going on by the end of the month i will take further action to try and stop this from happening.It is a very discussing thing to have to pick up a spoon of a filthy dirty counter.I will be looking forward to some feedback on the problem and why this is allowed in a fast food outlet (especially a McDonalds store).Regards Glen Lark.My E-mail address is glen.[protected]@yahoo.com.

Every time I go to mcdonalds, I don't get what I ordered. But this time was the worst. I go through the "Drive through" but then I had to wait for my food on the side, and it gets worse. I wait for at least 25 minutes and have to go in to get my food. They fix it up and I asked if the 12 pc nuggets that I ordered was in bag because I saw them put in 4pc nugget. The girl said "yes" they are in there. When I get home they were not in there and I only had 4 pc nugget although I paid for 12 pc combo. I am tired of everytime I go to mcdonalds I don't get what I want and I do pay for it. I will not go back. I will go to sonic or any other place before I go back to mcdonalds again.

The McDonalds food store (North of Sydney Highway heading to Newcastle).

On entering the store (it is large space), there were only about a handfull of people there when we got there (10pm ish), but all tables had debrie on them as did the floor(chips/ paper/ spillages/ dead flies on window sill:lots!).

Toilets filthy! The ladies toilets of about 6 cubicles had no paper and floors had debrie on them and the sanitary cubicles were over flowing in a few. I would expect this type of outcome in a poverished run down establishment: not McDonalds food chain store.

The floor in the food section looked like it had not been cleaned for a while. The tiles looked grey black in areas and i don't think they are actually that colour. The floors sticky, as were many tables.

This would have to be one of the worst eating experiences i have ever had!

I really feel like reporting this to the Health Department!

You definitely should keep a closer arm of control on the quality of your products in this area.

My husband and I went to McDonalds for lunch today and to our surprise was very unhappy with the food we received. My husband ordered a s double quarter Pounder with cheese, the burger patties must have been left over from last night as they were hard and dry, and the burger was cold. My big mac was tasty with the exception that the bun was cold. We took this take out and drove 2 minutes from the Restaurant to a nearby park to enjoy our lunch, well the fries and shakes were great the burgers were just nasty. Have you gotten that big that customer care and quality dosen't matter any more...Come on I think a bit more care in the product cooking and preparations would be recommended on your part.

Next time I should look into another fast food chain if this continues.

Thanks for your time

Nancy

I'd just like to say to all those out there that ever want to complain about McDonalds drive thru's again a few words of advice:

When ordering a burger, if you want it to be in a meal, say the size of the meal first - then the burger - and then (if you must) state what you would like changed on the burger.

When ordering a Happy Meal, say what type (cheeseburger, hamburger, 3 or 6 nuggets, snack wraps) because saying "I'd like a Happy Meal" does not help us serve you faster. Then tell us what drink you would like, and any sauces, if with nuggets.

Make sure that you speak CLEARLY into the order box, as sometimes, outside or inside noises and your loud car, can affect our hearing ability. You do not have to shout, but if you speak up, chances are we will hear you properly. ALSO, do not assume we can understand what you are saying when you order "abigmacmeallargefrozencokeforthedrinkandasoftservecone". That doesn't make sense to you when you first look at it, so OBVIOUSLY it doesn't make sense to us when you say it.

Please also note that at this current point in time, it seems that our head office has taken it upon themselves to "improve" our drive thru's. This means that most stores in Australia have a time limit on how fast we have to serve you. From the second you get to the speaker box (and sometimes earlier) we are being timed on how long it takes to serve you, and some stores are given as little as 2 minutes and 30 seconds to get you your order on time.

This means that the next time you are ordering for a family, you have to understand, that while we do make "fast food", 3 Happy Meals, 2 Large Big Mac meals and dessert to boot, won't always be ready in less than 2 minutes and 30 seconds. You have to account for the how busy we are in store, how many cars are in front of you, and how many are behind you.

Sometimes people get annoyed that they have to wait for fresh meat or fries when all they're ordering is a small Cheeseburger meal. Well, honestly, next time you come through for the same thing, and your burger and fries aren't completely fresh, maybe think about not complaining next time when you have to wait.

Another thing that customers have to realise, is that 80% of the time, when there is only one crew member in the window where you pay for your meal, it most likely means that they are also the person taking the orders. This means that we are dividing our attention to get orders placed and paid for as quick as possible. If we are a bit "rude" or "###" then, we ARE sorry for that, but given the pressure from our managers to get the order to their top window before our 2 minutes and 30 seconds are up, we can't stand around chatting about the weather.

Personally, I DO NOT agree with the new targets for McDonald's Drive Thru's that have been put in place, because not only are us crew members stressed from all the pressure our managers put on us, but they are being pressured by their bosses and so on. I am also sick of taking customer complaints from people about having to be parked all the time - I agree with you (the parked customer). You shouldn't have to be parked for a meal that is probably sitting there ready for you to have, but because you won't drive off fast enough after we have given it to you, you have to be parked, and wait a little while longer.

I plea that people who read this and frequent ANY McDonald's store will take into account what I have said. I suppose I'm more angry at the fact that we've been given restrictions on how long we have for a car to go through drive thru, but there are some valid points for customers when ordering their meal. I'd also like to add that while many of your items may be missing, or wrong in your bag, you have to understand that working at McDonald's is NOT the easiest job in the world, and while it may happen more than once in a week, PLEASE try to be understanding towards our situation as well.

I encourage for customers to complain to the head office, I really do, because if more people speak up about this, then either our 2 minutes and 30 seconds will get raised to a more realistic goal, or the times will stop altogether.

Thanks for reading. (let the flaming begin >

Hello to all my fellow fustrated customers,

I have a 4 year old and a 1 year old at home that just love McDonalds Chicken Nuggets.
At approx 12:00pm, on Thursday February 18, 2010. I experienced my worst encounter at a nyc McDonalds.
I had just made my $17.82 purchase at this McDonald Drive Through, when I noticed that the cashier had not
given me all of my change. When I asked for all of my change the cashier began to us profanity and call me names, all because I asked for the rest of my change which was $.18. I told this cashier that it did not matter the amount but the fact that it belonged to me rightfully and that I wanted it. The cashier then at this point went into his pants pocket and threw a case quarter at me through the window of my vehicle.Words were exchanged and that point I was told by this cashier to exit my vehicle so that he could "cut my Face". I then went into the McDonalds and asked for the manager and that all of my money to be refunded to me at once. I was told by another employee that this cashier was related to the manager which I found out is also the owner of this establishment.After all of what just happened the only thing that the manager/owner said was here is your change.

I had frequented this establishment for the past two years and never had any issues or complaints until today.
I would not enter this establishment ever again, and would not recommend that anyone else do the same.

i was given two mcdonalds gift cards. one was ok the second one i used i had purchased 2 coffee and muffins coming up to less then $3.00 before i left the restaraunt i ordered a big mac combo to take home to my son they told me the cost would be $5.00 on top of the remaining gift card when i got home i realized i should have only had to pay around $1. to 2. extra i do like mcdonalds and my sister in law and i go there every week for a coffe and muffin but i will not purchase a gift card i am not the only one to have this happen to them it is a small amount but if you get several of these you are making more money thank you for taking the time to listen to my comlaint sincerle pat lutz penetanuishene ont L9M1A4

When you see a big mac snack it shows two pieces of meat that are the same size. When you buy one you get a snack wrap with one piece of meat. I sent one back and they cut the piece of meat into two pieces and handed it back to me and said they do not do two pieces of meat anymore. This has happened at more than one location and I will never get back there again. I asked for and received a refund.

On the 14th JAn 09 I place an order with one of yr employees at Mcdonald Eastgate...He got the order wrong by giving me a milkshake instead of the coke with the Mac Meal...I then explained to him that he got the order incorrect as I had ordered a Mac Meal and to milkshake and I did not ask him to swap the coke for a milkshake...he became rude, irate and disrespectful..."saying that I should have opened my mouth and so"... he continued being ruse so I asked to speak to his Manager/Supervisor. Carmaine ( Supervisor) came out and I explained the entire situation to her. He continued being rude and disrespectful in front of her, she could stop him. Customer service lacks in your Eastgate branch and please try to change it.

On my last visit to one of your stores in Johnson City Tn I was charged $.025 for a glass of water. Is this now a company wide charge or just this unit? As the largest restaurant company in the world its a shame to charge for a glass of water. Did the cup really cost you that much? Next time I will bring my own cup or maybe I'll just go to another restaurant and no longer be a McDonald's customer. By the way I have been a customer since 1958 in DesPlaines Il where Ray Kroc opened the 1st franchise unit.