McDonald's
Reviews and Complaints

I am an employee of mcdonalds in ravenswood, west virginia. I have a complaint about the store manager Sandy West. I will go in as a non working person to get my check and she will literaly throw my check at me. I will go in to work and all I hear is yelling usually at me. I am sure that when I am a customer at the store I work for it isnt right when my store manager yells at me as I am a paying customer. Also, I would like to complain that she takes no responsibility for her mistakes and actions...why...I had to clean up a very big mess to the Frappe machine, i was working the front counter when sandy tells one of the other managers not to worry about it that i can handle this problem...it took me 55 minutes to clean a sopping mess up that she made because she didnt want to dirty her clothing, so she makes me clean it up with NO help and when i asked her if i could clean up she looked at me and sighed an angry sigh and said I supposed we dont want you stinkin up our restauraunt now do we. When we go into a restaurant arent we supposed to be met and greeted with a SMILE? WE are not, usually i am greeted with a glare or a look that says OH SHe is back yay...or what are you doing here...that is the way i feel everytime i come into work or just go into that restauraunt. SHe is rude to me but treates everyone else nicely and I am sick and tired of being treated like a piece of dirt on someones shoes.

Here is an email I sent to McDonalds corp. As you can imagine..NO Response.

I know this email will most likely NEVER be read and really its Pointless writing to a company that, well lets be Frank, McDonalds really doesn't give a care about their customer Dissatisfaction. Well, this is a email just to make myself feel better. Since I never write or complain, heres my chance to take more time and effort in composing a well stated email than any of your employees could possibly image taking in their costumer service or food preparation. I ask you, is it difficult to just put the proper ingredients on your menu sandwiches? For example today, I ordered an egg McMuffin. That's probably the most Simple sandwich to make, right? No...not here in Decatur, IL they cant even put the Canadian bacon on the sandwich. You ask me, Really is it that big of a deal, I say no not really, but this happens at least 70-80% of the time. I am not exaggerating either. Again, that's why I reiterate the notion that this email is pointless. McDonalds doesn't care AT ALL! People are dumb enough to continue coming back regardless of the poor service and hey... You get what you get..even if you didn't order it. McDonalds should rename themselves "Perhaps". Simply stated, you may perhaps get what you order, if we feel like it or you may perhaps get half your order and if you wanted something large...well we are going to give you a small just because. I can go on and on with orders that are not complete..say the 4 piece chicken nugget happy meal...well we only received 3 nuggets. My husband asked one of the girls at the window a few months ago if we could please have a ranch packet and the girl looked at him and told him " you don't need to cop an attitude" No I'm not kidding, so I guess asking please is coping an attitude? Are you amazed yet? Well after this incident I called the local restaurant that this happened at (you know the phone number listed on the receipt..luckily we did get one this time) and a nice man answered. I explained what had happened and he asked what she looked like...simple question right? Well more like a loaded one. I stated she was the black girl in the gray sweatshirt at the second window. Stated very simply as such. The man, who had identified himself as the Owner Mr Gary Birschbach told me I was being racist by calling the girl black and really I was lowering myself to her level. I was SHOCKED! My jaw was literally on the floor of the car. I didn't think I heard him correctly. I identified her as Black and in my mind she was the black girl at the second window opposed to the White girl at the first window. Sorry, there is nothing racist about it. And furthermore...I am the customer! Did I get an apology? Nope...remember I called because that wonderful young African-American women told my husband "Not to cop an attitude with her." Heres the problem! The owner turned it around on me..me the customer and somehow made it my fault she was rude. Its truly shocking. I watched a manager (I can even tell you her name because I was sooo shocked at what was going on..Ann Bishop) she was allowing young men to climb into the second window of the drive through one late night. I know her name because I asked her...my husband and I thought what has happened to the world that this is acceptable? Seriously, I am only 32 but come on! Is their any work ethic left? The thought of service with a smile is a thing of the past. Not only do you have to check and double check your food bag to make sure you get everything you should...you have to open every container, count your nuggets and open the sandwiches to make sure they put all the ingredients on it. It is simply a disgrace. Well, now that I have taken 30 min out of my day to write an email that will never go anywhere to anyone who cares about the total disregard for customer satisfaction (because that doesn't exist today) but just the total disregard for being civil to others. I laugh every time my husband thanks the person for his change and thanks the person for handing him the bag of food and the audacity of the employees for say YOUR WELCOME...do you see the humor here. We shouldn't be the ones saying Thank you...they should! We are the customers!

I am so mad I could spit! Tonight we ordered McDonald's, a combo was one of the orders, and as everyone knows, a combo comes with FRIES. Did they put them in the bag? NO! Were they polite when we had to call them and return from out of town to pick up more fries? NO, they were jerks about it! Were we offered ANYTHING for our time? A free coffee, or maybe the FRIES they forgot? No we got nothing!

To make matters WORSE? This is the sixth time this EXACT problem has occured with us at the Dauphin McDonald's. Looks pretty stupid on their part. Come on people, check your orders, it's your job to fill the order, my job to eat it. It's not my full time job to make sure you're doing your McJob right!

Today I went to one of resturnt and ordered 3 sausage&egg mcmuffin and the girl charged me $6.52 for 3 sandwichs and just last week I got the same thing for $3.00 for the 3 of them and she said that they have never been a $1.00 before so I would like to know when theye changed and why if if this is going to be than you can just stuff it up your #.

To The Management Mc donald,

I was in Mcdonald Wilenska, in Targowek. April 27. wednesday 2:30 to 3:00 pm. I buy a Happy Meal for my daugther.There's a women wearing a blue shirt, I think she's a Supervisor.I ask her a happy meal she very an polite the way she say( what!), I was so suprise that kind of reaction. She told me in very rude way, ( That's all!) . I go home and was so upset. hope this situation may not happen to other customer. I'm a foreigner. I live in Poland for 11th years.hope you undersatand my situation.

Edith Matusiak
ul.Szkolna 3A, Zagoscimiec
02-500 Wolomin

Sir/ Mam,

I have received the following scam email. Please let me know what to do?

Regards,
Satabdi Roy

Enclosed : scam email in below:=

Inbox X

Reply

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McDONALD'S 2010 AWARD LOTTERY

show details 3:40 AM (13 hours ago)

from McDONALD'S 2010 AWARD LOTTERY
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to
date Fri, Apr 30, 2010 at 3:40 AM
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Warning: This message may not be from whom it claims to be. Beware of following any links in it or of providing the sender with any personal information. Learn more
====================================
McDonald's Incorporation
PO Box 1010, Liverpool
L70 1NL, United Kingdom.
====================================
Batch: 24/00319/IPD

Dear Sir/Madam,

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These are your Identification Number:-
(*) Reference Number: XYL/[protected]/05
(*) Batch Number: 24/00319/IPD
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(*) Lottery Held: Liverpool, United Kingdom
(*) Month Held: March 28th, 2010

To File for your claim, please contact our payment/release order officer below with the requested information.
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E-mail: www.mcdonaldsprom.com@hotmail.com
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Congratulations from me and members of staff of the THE McDonald's Lottery.

Yours faithfully,
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(Sweepstakes International Program)
The McDonald's Incorporation
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26

myself and boyfriend and his kids went for supper we had fillet fish combos each when i bite into sandwich a burst of grease pop out on my lip my boyfriend told me i should report it but i didnt bother cause everyone was so busy but it was bothering me burning so i put some ointment on it but i have a scar know on the corner off my lip
just want to inform you of the issue i wont want it to happen to a younger person thank you for your time

I was very disapointed on a recent trip to Melebourne, as we live In Portland 100kms from the closest McDonalds store, My daughter was desperate for her McDonalds fix, I called into the Bayswater North store at about 9.30pm on friday 9th April, My daughter went in to buy her meal, while I made a few calls, I finshed making my calls, while I could clearly see my daughter in the store, I wondered why 30mins later she was still standind at counter waiting, as McDonalds is always a pretty quick service.I went in an asked what the hold up was, and was told there was a problem with the nuggets cooker, I waited with her for anther 15min, while i noticed alot of rowdy kids getting their orders (including nuggets) from, their freinds, serving at the counter, I then enquired again, and was told the order would be made now (looked to me they then remembered us then) so I went back to car, to wait. 25mins later my daughter got into the car, over an hour later we departed, My daughter went to give me my two cheese burgers she had ordered for me and paid for, only to relise they wernt t, here, he by then I was on the freeway, and over it and thought I could not go thru that process again, My daughters sundae was very melted, as that was given to her when she first ordered, so it sat there for the hour tooo.
this was not good service, clearly friends of staff, were getting their orders first. It was just a social
gathering for staff an friends. This was noticed by other custmors as well
Regards
Roz Cockerill

awful bad drive thru service here--always especially at night. It's so bad that I drive like 10 miles or more otu of my way to go to another mcdonald's rather than deal with the bad service there. The females that work there are monkeys who are yelling screaming out of control and obnoxious...I used to go to this place long ago but stopped for those reasons and dealing with the creeps at the windows was too much to take...they were belligerent, would fight customers, yelled, screamed, no manners...really out there... so after many months, went back here ...and sure enough---the same abhorrent service...sceraming rude mean females there...and they even laugh at customers and will fight them for stupid petty things...I wouldn't say stay away but this is one of the worst mcdonald's I've been to and the managers are idiots and could care less...

On 4/5/10 my family and I were going throught he drive thru at your Tatnuck Square McDonalds. The line was very long and it took over 15 minutes to get waited on. The woman on the speaker did not speak nor understand English very well. Needless to say, she got our order wrong and overcharged us. When I tried to correct her, she became rude and never apologized. There was a young girl helping her and she too was rude. While we were waiting for our change, she was busy talking to boys to ring us up. I will no longer go to that McDonalds. I have encountered many people who are bilingual but can understand and speak English without a problem. If someone has a hard time speaking English, perhaps they should work behind the counter where they are not expected to interact with the public as much.

While waiting for my food today, I saw an employee accidentally bump into a stack of drink cups, making them fall to the floor. He then picked up the cups and placed them back on the shelf. When I got his attention, he denied it, saying that these cups are "not being used for drinks in the restaurant". However, just moments later I saw another employee filling one of those dirty cups with orange juice and giving it to a customer!

So I have two complaints about this restaurant: 1) that an employee would possibly jeopardize the health of the public by using cups that had touched the floor and 2) then lie about it to my face. I called corporate to complain, but who knows if they listen, so I am writing here.

Overall the employees seemed not to understand, or care, about the health of the public that they serve.

Me and a friend went through the drive-thru of the Mcdonalds resturant at Hallett Cove. We were not sastisfied whatsoever. the employees were terribly rude to the customers, the food was not up to qaulity standard and some was forgotten and only half full when given back. No greeting was given when handing the food out to us. the food was not even cooked properly, only about half cooked and we felt sick after eating it. When called up nothing was done to improve the service and I advise you to never enter the store in your life. They were not rushed off their feet they did not have a lot of customers to serve and could and should have done better.

If you want to make me smile, then its time to get me a ice cream from McDonalds ... But the one on the corner of Conway Rd. and Hoffner Rd., their ice cream machine is always broken... The past 2-4 times we have been there its always like this-

Me-"Vanilla ice cream cone, please"
Person-" Sorry its broken"

Walk out of there mad as a bull when it see's red...

I was a loyal customer of McDonalds until your recent policy change in the pricing of breakfast extra value meals (breakfast sandwich, hash browns, coffee or small drink at a better price when purchased as a meal rather than purchased separately). I have often enjoyed your sausage & egg biscuit "Extra Value Meal for breakfast.

I understand now that your Extra Value Meals are no longer "extra Value" but just a means for your corporation to push it's profits up while further endangering the consumer. I say this because you no longer serve small drinks with your extra value meals but force the consumer to buy a medium drink, thereby making the posted price for a value meal nothing but a lie because the medium drink adds 88 cents to the posted price of these meals (at least at my local McDonalds); disregarding the health aspects of enticing consumers to increase their intake of soft drinks (I will be spreading this word across the world wide web for everybody to see), the fact that your corporation feels that it is unnecessary to post the real price of your meals on your menu boards is unsatisfactory, especially in todays economy where the consumer cannot catch a break from corporate greed and disrespect of its customer base (you must think we are all stupid and would not care if you force us to pay more than your advertised price for a product).

I grew up with McDonalds being seen as a family restaurant offering a good meal at a fair price and can remember times when I couldn't afford to take my family out to dinner but could always count on McDonalds to bring a smile to my childrens faces. It is sad that this is no longer the case.

tuesday 3/30/10 @4:35 am pulled in the lot which lights were all on a young man entered the restaurnt by the manager on duty name tag loren tried to enter and was told they did not open until 5:00 am whats going on at this restaurant letting people in before hours the gentleman was not an employee no uniform on and kissing the manager on duty by the front counter this is the second time managers are letting non employees in after hours thought someone should know how their business is being run will not spend my money at this reataurant

i purchased chooalate chip cookies from mcdonalds. when iwas eating the cookie it felt real hard and sharp. ithought it was the burnt part othe cookie i swallowed a little and i notice it got real hard to chew. it felt sharp, when i spit the rest of the cookie out on the tissue. i couldn't believe it was glass. i called mcdonalds and reported the incident.

Me and my schoolmates were just going on break march 24, 2010 around 8:00 at night and when we pulled up to the drive thru window the person taking oue order was very rude to us, we asked if we could have a minute and then she said sure like I have all night. Then when we were waiting for our food she did not give us our order right she was laughing about it. I tryed to get a hold of a supervisor but I was not able to and we just feel that that is very unprofessional and poor attitude for her to have when working in this kind of business.

my family and i live local, visit fast food restaurants often, but i always seem to have to go back to get something that was left out of my order or the worst, pull up and wait and wait, i have on several occasions timed the delays of my drive up visits, on the average, yes there is an average, of 7 TO 10 MINUTES of waiting i do not seem to ever have this issue at any other mcdonalds that i visit and it is not a one time thing it is often.. then they forget my straws or sauces so we have to go in and get them after waitng mind you we went through the drive up so that we would not have to park and go in, this is just a bother to a customer and ecspecially ones that frequent this mcdonalds, do you know that my father wont go there because they have asked him to pull up and wait when he has ordered a cup of coffee, wow thats bad he also renamed mcdonalds#11389 its current name is "the pull up and wait" because that is all we seem to hear, i really hope that someone can get those folks organized before they lose another customer