McDonald's
Reviews and Complaints

I went to the mcdonalds on11055 burbank blvd north hollywood ca and what i saw was disgusting two employees having sex right there in front of the register this was at 1;00 am and the worst part was that they did no even care about taking care of the drive thru customers, i will never go back there and i will do whatever i can to report this two employeesto who ever care doing something about this, , by the way it was on june the 13th 2010 at 1:03 am.

minchinbury 24hr mcdonalds would not serve me because i was on my 'mountain bike' in the drive through...
renovations are goin on in the main walk-in entrance & there are signs saying use drive though, so i got in line with the other cars & when i got to the speaker it was just scilence for 5MINS! with a big line and people beeping so i went to the window and the girl said "i just gotta see if i can serve you because ur on a bike", then the girl proceeds to take orders from the cars behind me then tells me to move out of the way... so i left..

IM SO F*****G ANGRY -------- IS THIS HOW ALL CYCLISTS ARE TREATED?

I have 4 grandchildren staying with me for the summer and for the last three days we took the bus to visit McDonald's at Walmart. Location Charleston & Arville, Las Vegas Nv. Everyday ( for three days in a row )we have been told the ice cream machine was busted. They have to order the part we were told evry day. Today my 7 year old grandaughter told William who was only to anxious to be rude to get her out of the way and get to the next customer got put in his place by a 7 year old. She told him why don't you just Fed Ex or UPS it overnight then you wouldn't be so mad to people who ask for ice cream. Not an apology or I'm sorry little girl just plain rude and nasty next please. The customers in line were saying "you tell him sweetie". Me I felt like just jerking this William jerk over the counter but why when a seven year old can do it for me with just words.

With everything that's going on in the world, this may seem very trivial...but...Yesterday my family went through the drive thru of the Port Macquarie (Highway) Maccas where we waited our turn and ordered and paid for our meals. We arrived at the last window to collect our food and waited patiently. My husband was passed a tray of drinks and a bag of food. Whilst waiting for the kids "happy meals" I decided the check the contents of the bag...to my dismay (after spending $30), not only was a burger and fries missing, but the hamburger in the bag was sideways (with the lid opening to the bottom of the bag) with most of the contents of the burger in the bottom of the bag (it was a sloppy shrek burger). I immediately showed this to the employee who passed us the food. I diplomatically and calmly advised that I was not going to accept food in this condition and that there appeared to be food missing. My husband confirmed this and the employee then became irate and insisted that "she" packed the bag herself and she was 1000% sure that the food was packaged correctly and she dismissed us. We then pointed out that some food was missing and this angered her even more, she became abusive. After much arguing (we knew what we ordered) it was discovered that the employee who had taken the order had forgotten to add the burger and fries to one of the meal deals (he charged us for the drink only). Fair enough - My husband was annoyed at her tone and attitude and asked to speak to the Manager. This employee then stated that she was the Manager therefore it was pointless continuing this conversation. We were then told to move our car because another car was waiting behind us. We moved to the waiting bay and I watched as the "Manager" literally flew out of the buildings' side door to our car to confront us. After being belittled and made a spectical of in public, we were accused of trying to get "free food". She eventually (and spitefully) offered to replace the messed up burger - which we DECLINED. SHAME ON YOU! You frightened our children with your ranting and raving, you shouldnt be in a Managerial position - Dont Maccas have customer service training anymore? All you had to do was politely and calmly offer to fix our order - mistakes happen, we're reasonable people - obviously you are not... and I find it hard to believe that Maccas dont offer a complaints department...

there is a new person at this store and i feel like he has been giving me a hard time i didn't get to talk to management after he fired after i complained to him personally about the feel he has been treating me kenneth has been staring at me and i told him i don't like it when people just stand there and watch me and 2nd off i didn't feel it was approitate for him to make a rude comment and laugh at me after i complained my finger was numb after i 3rd degree burnt it and when confronted about it he denied it asked me what he said no appoligee and fired also i had spent my own money to get to store on time because i missed bus and thats the thanks i get for showing up every day on time and i also had a cold which was affecting my hearing and i tried to explain to him about it and the person above him didn't speak to me after so i could not complain about him giving me a hard time and that i felt like he had picked me out and just wanted to pick on me

For non-university education purpose who came to Japan (including courses in language school), their visa merely allow them to work for only 4 hours. For part timers, most of times they will ask enlister's visa type at the beginning. If your visa only has 4 hours limitation, you're screwed. No matter how good you are, all of your preparation in vain. They will say they already have much enough such kind of guys working there, will not hire any more. In fact, there's no such kind of people working there. I can show one of those proves how they rejecting people. One of my mates applied the job. At the part of phone interview, already asked about his visa, but still passed. Then he attended face-to-face interview. Everything goes smooth and ready to sign the contract. The manager just brings it out but suddenly asks him about the visa again. He just said truly that he only want/capable working 4 hours. Then nasty thing happened. The manager just brings back the contract and asking my mate to leave.

My mate did nothing wrong but screwed by his visa. Since Japanese government issued such visa, it means he is legal to work. If the working limitation could not meet McDonaldss requirement, they better not hiring. If a Japanese local enterprise, then there's nothing to blame, they can play others low because every foreigner just aliens to them. But for an international enterprise such like McDonalds, such thing happened just give another impression to peoples. McDonalds not only provide junk foods, but also have discrimination issues.

I ordered two double cheese burgers from Mcdonalds, and 5 hours later was suffering from the worst stomach pains I have ever had. Then I started to throwing up and having diairria. Its been 2 days now and I feel just as bad. I will never eat there again because they almost killed me!

On 3 occasions I ordered a meal with large fries, pulling the order of fries out of the bag, you couldnt see the fries because they were below the red front part of the box. I sent an email to Mcdonalds to complain and the franchise owner called me to rectify it and sent me a voucher for a free meal. I went a month later to get my free meal from this location and low and behold, my fries were half full again. I sent another email to him just to let him know(not for free voucher) and never got a response from him. That was my last visit to that store.

went through drive-thru june 8th 10:25 p.m., When the black man greeted me, before I could tell him what I want to order, he yells "what!.. Then I hear him and someone inside talking to each other. All the while im thinking," um. Helloooooo let's not yell at the customer who did nothing to deserve it, and let's talk to each other after we're done helping the customer who is the main reason why I have this job at mcdonald's.!"I wait a few seconds.. Then the black man apologizes about it and takes my order. After im finished giving him the cash, he gives me back the change I am owed, I drive to the food/drink pickup window. The short-haired black girl takes her sweet time fixing only 3 large sweet tea drinks.. I watch her the whole time and at least 1 minute straight out of the 3 and half minutes it takes her to fix the drinks... She is playing with her cell phone. While she's handing me my drinks I ask her" are these lite on the ice? "she looked at me funny, I wait a couple of seconds.. Than ask it again. She replies" oh yeah they easy on da ice."I felt like saying" well just double checking.. You seemed a little distracted by your cell phone. Maybe you should be texting or playing with it (On your break or when your shift ends... Not while a customer is waiting on you to fix his order and bring it to him after he already paid for it!"But I figure (after being treated this way by most black people in mississippi my entire 29 years of living here). Maybe it is because my skin is too light or not quite dark enough. I'll come back to mcdonald's when im either black enough.. Or they hire more well mannered decent workers (.. Hint...99 percent of the time.. Those white people... Hell even hispanics have always treated me better. They at least have the common sense enough to not talk loud ebonics instead of calm, clearly spoken english. And they have the common sense enough to know that most customers dont care to hear about their party nights or anything else that is inappropriate at the workplace. I had to fire a kid at kroger once because I caught him on his cell phone at the register when he should have been scanning a customer's groceries. The cashier was on his cellphone for literally 30 seconds straight and basically caused the line to back up to 5 customers straight. This is the kind of behavior at least two of your workers illustrated tonight.

Job market is tough as it is. Here's a big hint. Stop hiring mr and mrs ghetto fabulous. And start hiring based on professional qualifications. Not if your" cuuuuuz" needs a job hook up just so he or she play around on the clock.

Or.. Simply follow chick fil a. Copy them and you will receive a (Lot) less complaints.

Respected Sir/Mam,

I am Rajendra Kumar from INDIA, I received a mail on 4 june 2010 from [protected]@hotmail.com stating that I have won a sum of 1, 000, 000.00 British Pounds prize money from the Annual 2010 McDonald's Lottery promotion which was organized by the McDonald's Incorporation, United States in conjunction with the World Wide Web email system company's i.e Microsoft, yahoo, gmail & custom mails.

To Check the reality in this matter I searched internet and got an email address of an organisation named UK Complaints Investigation where I sent an e-mail informing me about the lottery.
I got a reply from this organisation that I have actually won the lottery and my Identification number is MD-[protected] and the Bank responsible of distributing the prize money is Vantage Fidelity Bank and I may directly contact this bank for my prize.

I sent an e-mail to the bank and they replied asking me to open an account in their bank by depositing 480 GBP.

Please help me as I dont know weather its a scam or real. If I have won this tahn please do reply soon so that I can claim my prize. My e-mail ID is [protected]@yahoo.com. I'll be really Thankful to this organization.

Regards
Rajendra Kumar

Dear Sir,

This is to inform U that the following was the messages was received from mail. On 2nd June 2010I received Phone call the courier people come to Delhi they asked to pay the custom duty of Rs. 35500INR to take the prize to our door step. Her Ph. No. [protected]. We havent get back to her in this regards, On 5th June 2010 she called again from ph. No. +[protected] saying that the parcel is gone back to UK .

Please get to back to me in this regard.

Regards,

Vidhya M
Ph: [protected],
email: [protected]@rediffmail.com

McDonald’s Corporation
2111 McDonald's Dr
Oak Brook, IL 60523
United States.
U.S.A Branch:Telephone Number: + [protected]
Fax Number: +[protected]
U.K Branch:Telephone Number: +[protected]
Fax Number: +[protected]
Web-Review: http://www.mcdonalds.com/

P Happy Celebrations:

The business began in 1940, with a restaurant opened by brothers Richard and Maurice McDonald in San Bernardino, California . Their introduction of the "Speedee Service System" in 1948 established the principles of the modern fast-food restaurant. The original mascot of McDonald's was a man with a chef's hat on top of a hamburger shaped head whose name was "Speedee." Speedee was eventually replaced with Ronald McDonald by 1967 when the company first filed a U.S. trademark on a clown shaped man having a puffed out costume legs.
The first McDonald's restaurants opened in the United States, Canada, Costa Rica, Panama, Japan, the Netherlands, Germany, Australia, France, El Salvador and Sweden, in order of openings.

Last Month McDonald's held a ballot programmed which consists of 6 Different continents and 12 Lucky winners, All participant were selected through a computer balloting system drawn form Nine Hundred Thousand Email Address all over the world from all registered telecommunications companies (World Wide) which includes Australia, North America, Asia, Europe, South America, and Africa as part of our international promotions programmed which is conducted annually.

DRAWS FORMS

COUNTRY
AMOUNT
DRAW HELD
MCDONALD'S TRACKING NUMBER’S

SWEDEN
£1, 410, 000
STOCKHOLM
[protected]

U.S.A
£500, 000
NEW YORK
[protected]

COLOUMBIA
£700, 000
ONTARIO
[protected]

INDIA
£2, 000, 000
ARUNACHAL-P
[protected]

ENGLAND
£200, 000
ENGLAND
[protected]

AUSTRALIA
£450, 000
SYDNEY
[protected]

This selection was done through an electronic new search method on the World Wide Web using an Anti-Swift software which provided 2 winners from each continent. At McDonald's headquarters in Illinois, Chicago, United States where the online ballot lottery was held, The board of directors and sponsors of this program concluded/finalized a £5, 260, 000.00 GBP amount as regards to this program.

To file for claim, fill out the information required in the verification form and establish contact via e-mail between the hours of 8.00am-7.30pm on Monday through Saturday.

OFFICE FILE VERIFICATION FORM
- FIRST NAME:
- MIDDLE NAME:
- LAST NAME:
- AGE:
- HOME ADDRESS:
- EMAIL ADDRESS:
- TELEPHONE NUMBER:
- MOBILE NUMBER:
- FAX NUMBER:
- COUNTRY:
- REGION/CONTINENTS:
- OCCUPATION:
- NATIONALITY:
- SOCIAL SECURITY NUMBER:*OPTIONAL

PLEASE TICK YOUR CHOICE WITH ( X )

- WINNING VIA WIRE BANK TRANSFER:...

- WINNINGS VIA COURIER DELIVERY WITH DIPLOMAT:...

A COPY OF ANY PHOTO IDENTITY CARD WOULD BE NEEDED BEFORE ANY PROCESS WILL COMMENCE.

*We advice you to maintain strict confidentiality of your WINNING NOTIFICATION and the ENTIRE CLAIMS PROCESS until the verification process has been completed and your cash remitted. This is part of our security protocol to AVOID DOUBLE CLAIMS WHICH COULD LEAD TO CANCELLATION OF FUNDS REMITTANCE/CLAIMS PROCEDURES.

Accept our congratulations once again on behalf of the entire Board of Directors of McDonald's Fast Food.

Special Regards,
Mr Syed Mido Ghalib
Executive Manager {HR}
Board Of Directors
McDonald's Fast Food.
United Kingdom.

--------------------------------------------------------------------------------
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McDonald’s Corporation
2111 McDonald's Dr
Oak Brook, IL 60523
United States.
U.S.A Branch:Telephone Number: + [protected]
Fax Number: +[protected]
U.K Branch:Telephone Number: +[protected]
Fax Number: +[protected]
Web-Review: http://www.mcdonalds.com/

Kind Attention: VIDHYA VARUN,

Accept my congratulations once again on behalf of the entire staff and members of the McDonald's Promotion Scheme 2010. Due to certain International & Financial laws that affects your country India, it is impossible to have an international draft of One Million Pounds Sterling's cleared in your country.For the above reason your winning draft has been converted from a hard copy draft to cash and packaged in a consignment .The draft of One Million Pounds has been converted to One Million Six Hundred and Fifty Thousand United States Dollars($1, 650, 000.00) as converted with the International Exchange rate(XE).

This mail is to officially inform you about the completion of your winning verification process and on the other hand to intimate you that your approved winning amount of One Million Great Britain Pound Sterling's{1, 000, 000.00 GBP} Which would ready for delivery/pick-up at your international airport at the specified period of time indicated below;

Your winning funds has been packed in a consignment with reference cargo number (XX9089DL*IN).
We will only deliver the consignment to the address received from the McDonald's Lottery Board Organization and we will only hand over the consignment to the beneficiary ONLY whom will sign for its collection. This individual must have a valid identification of him/herself as proof. Also we do not allow customers to send their friends or relatives to pickup their parcel on their behalf, due to security reasons.

Having considered all possible measures to convey your winning consignment to you, we resolve to use a special delivery company under the Diplomatic Umbrella here in UK (PARCEL FORCE COURIER SERVICE LTD, LONDON, UK). We have made all necessary arrangement to convey your winning prize direct to your international airport. Your name, phone number and address has been Received and sent to our department in charge of the delivery.

Let it be known to you that all taxes has been paid by (McDonald's} lottery Board Organization). Therefore, you will only be required to pay for the Clearing charges of your consignment from the Indian custom upon the arrival of the delivery officer to your country India.

The delivery officer (Mrs Ellie Williams) will personally present to you all the relevant documents and your winning cheque and certificate and also assist you throughout all the process of remittance there in your home country (INDIAN). The delivery of your prize is currently on the way as it is passing through the British Security Screening. We realize recently that such procedures have been adopted on your consignment leaving UK for Asia.

You are advice to make the required charges of 35, 500INR available to him once he arrives India to enable him fulfill the normal Indian customs clearing obligations at the International Airport so that your consignment trunk box of One Million Great Britain Pound Sterling's {1, 000, 000.00GBP} can be release to him by the Indian customs & that he can proceed to your address for the delivery. Please, you must keep secret of your winning until it arrives your doorstep for security reasons.

Due to the urgency needed in this delivery we are informing you that ( Mrs Ellie Williams), Special Chief delivery officer from (PARCEL FORCE COURIER SERVICE LTD, LONDON, UK) will be leaving UK for INDIA to make the delivery of your winnings (Trunk Box) through British Airways.

Departure & Arrival Schedule Plans:
Departure Date/time:- MAY 31TH 2010- 4:50 :00 PM
Arrival Date/time:- MAY 02TH 2010- 10:15:00 AM

Please ensure that you co-operate with him and follow his/her instructions and directives to avoid any delay in handing over your winning trunk box to you because he has little time to spend in INDIA.

On behalf of the entire members and staff of the McDonald's lottery Board Organization and the British gaming board, I want to congratulate you and your family for this wonderful opportunity. We await your urgent reply to this mail. Upon the receipt of this email kindly inform us about your decision before we commence delivery.

MCDONALD'S WINNER

You are requested to update us with all correspondence between you and the diplomat as soon as he arrive your country.You are also requested to inform us immediately you receive the call from our diplomat. Attached below is a scanned copy of your Airway bill as issued by the McDonald's certification and payment remittance department/Parcel Force Courier Department.

Thanks for using the PARCEL FORCE COURIER SERVICE LTD.Your satisfaction is our priority as we look forward to providing you the best of our quality service.

Do have a wonderful day in anticipation of hearing from you ASAP.

KINDLY SEND YOUR OPTION WITHIN 24HRS OF RECEIPT OF THIS e-MAIL AND CALL OUR CUSTOMER LINE FOR CONFIRMATION (+[protected])

Mr.William S. McConey
Dispatch Officer{ PARCEL FORCE COURIER SERVICE LTD }

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i go to mcdonalds in my home town of pakenham and im made to feel like a crimanal for asking for a bacon cheeseburger without the meat pattie and change bbq sauce for tomato if that cant be done thats fine no sauce and ketchup sachets are fine today i went thru drive thru in pakenham they told me they cant take anything off or add anything i asked them since when they said lastnight so i then drove 15kms to the next mcdonalds closest to me i asked for two bacon cheeseburgers without meat pattie and ketchup instead of bbq they didnt say a word they got me my burgers and i was happy i went back to pakenham and asked why one mcdonalds will give me what i asked for but only this one wont. the day before this a young man in charge who works at pakenham his name is Luke had an argument with me he asked me why am i always trying to get something they dont have it made me feel rather awful

To start off with I am banned from ever going into this restaurant ever again. I have never in my life have watched such improper handling of food. I have complained numerous time to the town health inspector about this continued problem. The owner of this restaurant and his family own several McDonald's restaurants in this area. I am banned from them all because of the fact that I have been in the food handling business for most of my adult life. I graduated from culinary school and while in the US Army I was involved with the safe handling of food and I was certified by the safe serve group as a certified instructor. I was a certified safe serve instructor up until 2005, at that time I did not renew my certification. I had this certification for almost 20 years.
I am retired from the military and I have over the past 3 years been observing the McDonald's restaurants in the New England states and they all clean there shake soft serve dispensing holding tanks the same way. They do not drain the food product out of the 2 holding tanks, the let the product in the holding tanks get to about half full. These holding tanks are refrigerated on all 4 sides and around the top of the inside of the holding tanks, about the top 4 - 5 inches a build up of dried scale hard product hardened all around this top inside of the holding tank.
I have observed several employees at different times bring over a small bucket of soapy water cleaner that has a cleaning cloth and also a green scrubber in it. They proceed to take the cover off of the holding tanks and wring out the excess cleaning liquid out of the cleaning cloth and scrub the inside top inside of the holding tanks. I saw this liquid dripping into the holding tank and contaminating the food product that was in the holding tanks. After scrubbing with the cleaning cloth they then put the cleaning cloth into the small bucket and remove the green scrubber and scrub the same area with the green scrubber. The green scrubber was drenched with this cleaning liquid and all the while the employee was scrubbing with this green scrubber there was liquid also dripping into the food product that was in the holding tanks. They the employee would put the green scrubber back into the small bucket of cleaning agent and then grab the cleaning cloth that they had put into the small bucket of cleaning liquid and then take the cleaning cloth and finish cleaning the top inside edge of the holding tanks. All during this time frame that this cleaning procedure was going on there were other employees dispensing shakes and soft serve ice cream out of the shake machine.
After the employee was done with this cleaning procedure they gathered up the small cleaning bucket with the cleaning liquid in it, and the cleaning cloth and the green scrubber and leave the front of the restaurant. They returned a few minutes later with containers that had the same liquid that was in the holding tanks and proceed to fill the 2 holding tanks up to almost the top of the tanks, and then they replaced the covers on top of the shake soft serve machine.

There is something wrong with the way the MD's is run at the Walmart location in Drayton Valley, AB Canada. A few times, the cashier messed up my order. A few times when I wanted to order an ice cream product, the ice cream machine was down. Today, at 10:50 am, I tried to order an Egg McMuffin. They were out of eggs! How could they be out of eggs? I'm tired of trying to get a meal from this location. I am disappointed too often. They need a talking to by Headquarters!

I was visiting this mcdonalds last tuesday and cantnot believe! The employees langu so bad! Yelling swearing. Fooling around! This is at about 8pm or later. . . Throwing things around ! Asking you what you want! And when you tell them, , they say, " what f - - k you want that for? Why that! We had order three salads, and three teas, , , , and they going and say a thing like that!

My daughter is 7years old and she wanted a chicken salad whats wrong with that? And they speak to their customers like that! Outregus, , , i did stop going there and i will not go back again!

You try to speak to the mangers but they never want to help you. . . Mcdonalds is suposse to help kids and raise money for the mcdonalds house! I had lost a son who was a kid the needed help! He had passes away in 2000 and all they do is make fun of different kids i seen. . . And customers mcdonalds should not be buiennss if they contue to act like this. . Its a shame. . . They need to get better manament! And train their employees better. . As of now im a customer of burger king and will always be. . . At leese thay know how to treat their customers. . .
Unhappy. Windsor

The McDonald's in the Collingwood WalMart is the worst. They are slowly removing the menu so that soon they will be serving hamburgers only. First it was the ice cream - all of it, then caramel dip for the apples, then the grilled cheese. So now there is absolutely no vegetarian option for the Happy Meal, it's nuggets or a burger. My children and I are vegetarians, we used to get the grilled cheese Happy Meal. The last time we ordered it there, we were given apple slices and fries - losing money. The next time we went, we were treated like dirt and told 'we can't give you fries AND apples". It is absolutely ridiculous - you need to have a vegetarian option for kids. In this day and age, you'd think it would be a given for such a huge company. Apparently not.

I am an employee of mcdonalds in ravenswood, west virginia. I have a complaint about the store manager Sandy West. I will go in as a non working person to get my check and she will literaly throw my check at me. I will go in to work and all I hear is yelling usually at me. I am sure that when I am a customer at the store I work for it isnt right when my store manager yells at me as I am a paying customer. Also, I would like to complain that she takes no responsibility for her mistakes and actions...why...I had to clean up a very big mess to the Frappe machine, i was working the front counter when sandy tells one of the other managers not to worry about it that i can handle this problem...it took me 55 minutes to clean a sopping mess up that she made because she didnt want to dirty her clothing, so she makes me clean it up with NO help and when i asked her if i could clean up she looked at me and sighed an angry sigh and said I supposed we dont want you stinkin up our restauraunt now do we. When we go into a restaurant arent we supposed to be met and greeted with a SMILE? WE are not, usually i am greeted with a glare or a look that says OH SHe is back yay...or what are you doing here...that is the way i feel everytime i come into work or just go into that restauraunt. SHe is rude to me but treates everyone else nicely and I am sick and tired of being treated like a piece of dirt on someones shoes.

Here is an email I sent to McDonalds corp. As you can imagine..NO Response.

I know this email will most likely NEVER be read and really its Pointless writing to a company that, well lets be Frank, McDonalds really doesn't give a care about their customer Dissatisfaction. Well, this is a email just to make myself feel better. Since I never write or complain, heres my chance to take more time and effort in composing a well stated email than any of your employees could possibly image taking in their costumer service or food preparation. I ask you, is it difficult to just put the proper ingredients on your menu sandwiches? For example today, I ordered an egg McMuffin. That's probably the most Simple sandwich to make, right? No...not here in Decatur, IL they cant even put the Canadian bacon on the sandwich. You ask me, Really is it that big of a deal, I say no not really, but this happens at least 70-80% of the time. I am not exaggerating either. Again, that's why I reiterate the notion that this email is pointless. McDonalds doesn't care AT ALL! People are dumb enough to continue coming back regardless of the poor service and hey... You get what you get..even if you didn't order it. McDonalds should rename themselves "Perhaps". Simply stated, you may perhaps get what you order, if we feel like it or you may perhaps get half your order and if you wanted something large...well we are going to give you a small just because. I can go on and on with orders that are not complete..say the 4 piece chicken nugget happy meal...well we only received 3 nuggets. My husband asked one of the girls at the window a few months ago if we could please have a ranch packet and the girl looked at him and told him " you don't need to cop an attitude" No I'm not kidding, so I guess asking please is coping an attitude? Are you amazed yet? Well after this incident I called the local restaurant that this happened at (you know the phone number listed on the receipt..luckily we did get one this time) and a nice man answered. I explained what had happened and he asked what she looked like...simple question right? Well more like a loaded one. I stated she was the black girl in the gray sweatshirt at the second window. Stated very simply as such. The man, who had identified himself as the Owner Mr Gary Birschbach told me I was being racist by calling the girl black and really I was lowering myself to her level. I was SHOCKED! My jaw was literally on the floor of the car. I didn't think I heard him correctly. I identified her as Black and in my mind she was the black girl at the second window opposed to the White girl at the first window. Sorry, there is nothing racist about it. And furthermore...I am the customer! Did I get an apology? Nope...remember I called because that wonderful young African-American women told my husband "Not to cop an attitude with her." Heres the problem! The owner turned it around on me..me the customer and somehow made it my fault she was rude. Its truly shocking. I watched a manager (I can even tell you her name because I was sooo shocked at what was going on..Ann Bishop) she was allowing young men to climb into the second window of the drive through one late night. I know her name because I asked her...my husband and I thought what has happened to the world that this is acceptable? Seriously, I am only 32 but come on! Is their any work ethic left? The thought of service with a smile is a thing of the past. Not only do you have to check and double check your food bag to make sure you get everything you should...you have to open every container, count your nuggets and open the sandwiches to make sure they put all the ingredients on it. It is simply a disgrace. Well, now that I have taken 30 min out of my day to write an email that will never go anywhere to anyone who cares about the total disregard for customer satisfaction (because that doesn't exist today) but just the total disregard for being civil to others. I laugh every time my husband thanks the person for his change and thanks the person for handing him the bag of food and the audacity of the employees for say YOUR WELCOME...do you see the humor here. We shouldn't be the ones saying Thank you...they should! We are the customers!