McDonald's
Reviews and Complaints

I had received a coupon from the McDonald's website stating thatI could get $1 off ANY SIZE smoothie or Mccafe product. I orderd a large wild berry smoothie only to be told by the rude cashier that the coupon could only be used on small size products when the coupon clearly stated ANY SIZE. I told her to cancel the order and I left. That is the worst McDonald's ever, they never get any order correct and they are always rude.

I thought I had been through all of the scenarios, going through drive throughs and being "shorted" on orders. This morning, the McDonalds I have frequented was staffed with a new crew, but they couldn't get any orders correct! I asked for an order of hashbrowns, they gave me ONE, lone hasbrown! I stopped and called them and asked for the manager. She sounded like she had marbles in her mouth and when I told her of the mistake, she asked my name and hung up; no further apology. I drove back, walked inside and observed several customers, like myself, who had been "shorted" and missing items they had paid for!
It was a zoo! Anyway, when I stepped up and told the cashier my name and came to get my ORDER of hashbrowns? She yelled "Hey Sharlay! You got that hashbrown? The lady be here.' I watched her walk over to the bin, grab a sack and she gave it to me without a word of apology. When I looked inside there was--you guessed it--ONE LONE hashbrown! LOL
Any other time or place, I have gotten a complete order, for mistakes. It is not worth messing with loyal customers, by making them drive back for YOUR stupid mistake, only to be stingy! Roy Calla is the owner of this frachise, I will be giving him a call about this tacky behavior. I know I am not the only customer whose time was WASTED and no APOLOGY. Learn to read your own menu.

I don't know why the McDonald's chain has decided massively that people should pay extra for a packet of dipping sauce, but it's really on my last nerve. I understand that alot of people (including me) like dipping their fries in the sauces and it gets costly. I worked as an assistant manager for the company for 3 years and a crew member for 2 years. I guess that is what really ticks me off, I was trained to give a set amount of sauces or ketchup packets or napkins per items ordered, and if the customer requested extra, you give it to them with "how many would you like?" not "I'll have to charge you for those." What really irritates me is they have changed the "default" amount of sauces one receives with a nugget order. Did you know they want you to only use one sauce packet per 5 nuggets? That is impossible for my children. It's more like one nugget per sauce.
As a member of the McDonald's family, we were taught that you get 2 sauces for a 6 pc, 3 for a 9 piece, and 5 for a 20 piece... now you get one sauce.. one per every 5 nuggets you order. rediculous.
I went through the drive-thru at our local McDonald's the other day and practically had to threaten to call corporate on their ### if I didn't get my sauces. I ordered 2 10 pc. nuggets for my kids and I to share, let's see? hmmm? 3 people sharing nuggets, you only want to give me 2 sauce packets? I don't think so. I told the woman who took my order that I wanted honey and BBQ sauce with my nuggets and when she rang in the order she put in 1 of each. common sense would tell the drive-thru presenter that even though the screen says 1 of each, it should be at least 2 of each sauce, since there were TWO 10 piece nuggets, right? Well, apparently not so. You see, when I pulled up to get my food and they handed me my bag, I sat in the drive thru before I left (as I always have problems in the summer going through McDonald's drive thru) and I dbl checked my order. There they were.. one honey packet (btw 2 honeys are commonly given out as 1 because of their smaller size) and one BBQ. When the guy in the drive thru saw that I still hadn't left, he opened the window and asked what else I needed. I politely told him I had been shorted the correct number of sauces and would he mind to get a me some more. ---- All of a sudden he switched to ### mode and preceeded to argue with me. "It says one of each on the screen and I put one of each in there" I told him that I was sorry, but I need 2 of each. He then says, " I will have to charge you for extra" At this point I was hungry and tired of the nit-pickyness of the "food-cost cutting tactics" and I stopped being nice. I told him I didn't care what the screen said, grabbed out my 2 sauce packets and held them in my hand and demanded at least 2 more sauces... he then shut the window trying to ignore me. Did I move? heck no... let him run up those precious drive thru times over a couple of sauces, do I care? NOPE! Finally, another woman came to see what was up and I explained to her the problem, she tried then to give me schpeel about how you only get 1 sauce for every 5... and then in my smart-assest pitch.. I said "GREAT! then give me my other 2 sauces or give me my money back so I can go to Burger King!" she handed me the sauces and I drove off!
Seriously, was that worth everyones time? I really don't think so. "the customer is always right" has gone straight down the septic tank. Do they really think that trying to charge people 25 cents for a packet that costs them 10 cents is making customers happy? Is arguing over sauces or arguing period with a customer going to bring in the customers? I learned in management school that a bad experience at a restaraunt hurts more than a good experience helps. you see? when someone has a bad experience they go tell 20 people or so how horrible it was, if its a good one.. you're lucky if they tell anyone that they even went. It's assumed that all experiences should be good ones so it's not even worth telling. It just keeps getting worse and worse.

today I bought a filet o fish and was shocked when I opened the box to see a sandwich smaller than a White castle, I'm a 250 lbs man and to pay for something that not even a child would get full with, its an insult. a 3 year old would have to eat at least 4 of these things to get full, and this is supposed to be an adult meal. well I'm very angry at this franchise because they are robbing me and all the people that attend these restaurants, and I havent even mentioned the countless times I whent through the drive through and was given the order incomplete. but guess what? always in their favor, I'm always missing an applepie, the fries, the sauces mac nuggets are not complete etc. I have never got an extra anything, so what does that tell me? They do it on pourpose. I've decided not to buy from them ever again.

I went through the drive through about 2:30 pm today, Tues. August 17, 2010. The girl at the first window made me sit there, trying to pay her for at least 5 minutes. I eventually just put it in park and turned off the car. Finally another girl came and took my money, but before that, another girl at the 2nd window was looking out wondering where the next car was. Then, when I finally got to the 2nd window for my sons plain cheeseburger happy meal, which by the way was fixed wrong, the girl at the window was TOTALLY blown away! Her eyes looked almost closed and extremely blood shot and then she tried to talk. Her tongue was so thick that she couldn't hardly speak. This was the worse service I have ever experienced!

Due to my kids, we go to your store frequently. But this time I was very very dissappointed. I bought 2 No.7 trios, 1 mini mac and 2 snack wrap. The amount should be "(5.99*2 + 1.99 + 1.99 +1.99)+tx = 17.95+tx = 20.26$. But the bill was 20.72$. I asked their manager, he told me that computer would always be right and never made mistake. When I third time told him they charge me 40 cents more. He said OK! that's only 40cents problem. I said I want to order another same meal, 2 No.7 Trio plus 3 snack warps, how much? This time their magic computer shown 20.26$. The manager just threw 40cent(not 46cents) unpatiently on the table and left, without any word of apologize. I am very angry with their atitude. I don't think it is a good think for your business.
I still have my original bill (No. [protected]).

Today I went to McDonald's to get my whole family dinner and no one else wanted to go with me.I work at a fast food restaurant and I know how frustrating it is when people have huge orders in drive throughs so I went inside to order.I ordered two #3's all with Coke, a #1 with a Dr. Pepper, two McDouble's, two McChickens, two large fries, 2 XL Coke's and two large Oreo McFlurry's.

I expected it to take a while to receive since it was a big order.I got the order sooner than I thought I would but there were no McChickens and only one large fry.I went up to the employee and kindly told her the situation and she said "Ha yeah right, just go home!"I told her again the situation and she just stared at me like I was crazy.I asked to speak to the manager and she got the manager for me.

It took a while for the manager to come out because the employee I guess told her that I called her a ### and that she should go to hell.The manager said "Hello ma'am please don't talk to our employees that way!"I explained to her what happened and how I had missing items and she goes "Well still please don't talk to an employee like that!"I told her I didn't say anything to her except that I had items missing.

The employee started yelling at me from behind the counter and calling me names.The manager is just standing there giving me a dirty look and letting her employee talk to a customer like that.I got really mad and raised my voice saying "I want the items that I am missing and I want them now!I have been nothing but polite here."

The employee took someone else's order and the manager didn't do anything about it.I just walked off and went to another McDonald's to get another large fry and two McChickens and I told the cashier who was the manager what happened at the last one and she said "Yes ma'am that McDonald's is really messed up."Then she gave me all of it for free including the other stuff I ordered from the previous one because it was getting cold.

I won't be going back to that McDonald's ever again and stick to the one I went to afterwards!

My wife and I went to mcdonalds this morning to purchase a strawberry and banana smoothie. The clerk behind the counter handed us a yellowish drink with a red tint to it. After some debate she ensured that it was in fact the proper item. Upon arriving at work i tasted the product only to be unpleasantly greeted by the awful tart taste of lemonade with some strawberry floating at the bottom. I've gotten a Strawberry Banana Smoothie many times before and I am fully aware of the way they look and taste. I present a picture of a REAL Strawberry Banana Smoothie in figure. See if you can tell the difference. To think these clerks don't even know their own product. What does that say about management.

I use to eat at this mcdonalds, but got tired of being harrassed & discriminated against. I stop eating there because they don't like to wait on africain american customer's. they are very rude.One time I went in there and had a Hundred dollar bill with me, The young man who was working the cash register refuse to take my money.He did not use the marker so you can determinewetheror not it was real.he told me he was"nt gonna take it.another time I use to be in there and see that every time Africain American customers come in the dinning room and eat they send someone out to sweep while thier eating right in the direction where thier eating.so they can get them to hurry up and leave.another incident happened where i ask for a cup of water and was givin water from the dirty faucet where the employees 's wash thier hands when i complained i was told to go down to the sonic resturant down the street.they look at you very very evil and when a africain american customer complains they call the police to punish them for complaining.I have since spoken with the owner and tried to go back in there but nothing has changed. how can you better help me.

I am a vegetarian due to religious and emotional beliefs, and my and my friends consider Mcdonalds to be a treat, so we decided to pay a visit to the Evesham branch of Mcdonalds. I ordered a Spicy Veggie Deli meal. They served me and I sat down to enjoy my meal. I took a few bites, thinking it tasted rather strange, so I asked my friends what they thought. It turns out, they had served me Chicken. I was, obviously, very distressed so we went to complain. They did not even give me and apology, then, when I asked for a refund, the manager said she couldn't give me one. They were not treating us with respect, and we belive this is because of our age, as I am only 15 years old. I was extremely angry and carried on asking until she gave me a refund, when they didn't even refund me for the whole meal. I am extremely angry and upset as this will also lead to physical implications. Me and my friends vow to never visit Mcdonalds again and we will be writing to head office.

McDonald's Incorporation
PO box 1010, Liverpool
L70 1NL, United Kingdom.

Batch: 24/00319/IPD

Dear Sir/Madam,

We are pleased to inform you that you have won Ј1, 000, 000.00 British Pounds prize money from the Annual 2010 McDonald's Lottery promotion which was organized by the McDonald's Incorporation, United States in conjunction with the World Wide Web email system company's i.e. Microsoft, yahoo, gmail & custom mails. A random selection was made from these company's consisting of 12(TWELVE) Winners from 6 (SIX) different Continent, These company had combined and provided a software for McDonald in which 12 ACTIVE email address was chosen. This software randomly picked all the 12 email address of different individual that are active online among millions that subscribed to Hotmail, Yahoo, G-mail and other various Windows Users, McDonald's has chosen 12 Winners through electronic balloting system without the winner applying for this award.

These are your Identification Number:-
(*) Nationality: India
(*) Region: Asia
(*) Reference Number: XYL/[protected]/05
(*) Batch Number: 24/00319/IPD
(*) Winning Number: YM/09788
(*) Lottery Held: Liverpool, United Kingdom
(*) Month Held: July 22TH, 2010

To File for your claim, please contact our payment/release order officer below :-
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Please contact:-
Name: Mr. Williams McConney
Email: [protected]@gmail.com
Foreign Payment and Release order Department,
Tel: +[protected] - +[protected]
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CUSTOM REQUEST DETAILS NEEDED:-
- NAME:-
- HOME/WORK ADDRESS:-
- TELEPHONE NUMBER:-
- OCCUPATION:-
- COUNTRY:-
- WINNING DETAILS:-
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PAYMENT APPROVAL PROCESS:
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Submitted Form will be manually verified and processed by the assigned Claims Manager. The Processing of your form will be completed within the next 24 hours of receiving your LOTTERY CLAIMS APPLICATION FORM-C. You will receive an update on the status of your application once completely processed.
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Once again, accept our congratulations on your prize winning. Be further advised to maintain the strictest level of confidentiality until the end of proceedings to circumvent problems associated with fraudulent claims. This is part of our precautionary measure to avoid double claiming and unwarranted abuse of this program.

Congratulations from me and members of staff of the THE McDonald's Lottery.

Yours faithfully,
Mr. Robert DandyLocks
Online coordinator
(Sweepstakes International Program)
The McDonald's Incorporation
PO Box 1010, Liverpool
L70 1NL, United Kingdom.
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Received a parking charge notice from MET Parking services of £50.00 when parked in McDonalds car park in which I was using their facilities, I met up with my mother and daughter in which I had not seen for a very long time so thought that time eating in a restaurant would not be restricted to how long we were in there having a bite to eat. I never left the premises in the 109 minutes I was there and feel that this notice should of not been given. Can I point out I live in Dorking Surrey so Middlesex is very new to me so not knowing the area I did not realize there was a time limit you could park there.

I hope you can help me out with this matter and look forward to your reply

Kind regards,
Dawn Lee
21 Rushette Drive
Dorking
Surrey
RH4 2NR

Went to the drive-up and ordered 10 McNuggets. They were dry, chewy, cold, and the crust wasn't crisp. These criteria indicate to me the nuggets were old.

Shame on fast food restaurants (especially drive-through service) that pawn off the stale, cold food that was cooked ahead and not sold to peole that will probably not complain.

I guess they get away with it most of the time, because the patron has already driven off by the time he/she discovers it isn't fresh.

I would like to know who keeps tabs on what goes on at the mcdonalds in samoa. So many times that I go there to get a soft serve the icecream is truely soft and served to you in a cup with the cone perched on top. If I wanted liquid I would order a shake. On a weekly basis, if you order any burger or chicken wrap that has lettuce, you will get either a burger full of cabbage or a mixture of cabbage and lettuce. If they run out of fries, they then serve you their own version, which are much thicker than normal fries. I went there tonight and recieved a big mac which was full of cabbage, fries that were not fries and a coke that had been sitting there for only God knows how long because all the ice was melted. I went with my children 2 days ago for a cone, needed to use the restroom and found that I couldnt because they were busy tiling the restroom. They are trying to renovate and at the same time keep the place open, therefore the place is dirty, dusty and no airconditioning, to sum up the place is a pathetic excuse for a mcdonalds and I am totally sick of putting up with it. I have complained many times but it goes nowhere. Also twice now, I have been waiting in the drive through and have seen a particular staff member wiping his face with the serviettes and then leave them on the counter for the next person too unknowingly put them in someones food bag. I told them and they just looked at me, like there was nothing wrong and they pre-make so many burgers that then sit there for ages. Surely there is a time limit on how long food products can sit there. Anyway, this has been going on for so long now, that I as a consumer am sick and tired of it and want something done about it. This mcdonalds has to be one of the most pathetic mcdonalds that exists. Please do your job and do something about this or we the consumers will have to see where we can take our worries and believe me, there are many of us here that have had more than enough of this place. So, please, please help us make them abide by the standards that all franchises are suposed to abide by. I would appreciate a reply from you asap, letting me know what you are going to do. Thankyou for your time.

MACDONALDS in niagara falls, ny refuses to acknowledge the poor performance of their manager named nadjia. headquarers has refused to address this problem hich has been ongoing for abourt two months now. I get along famously with other members of her family, but this individual does not seem to appreciate my input about her performance, and this may be the reason for her incomprehensible behavior.