McDonald's
Reviews and Complaints

After ordering two angus burgers the clerk told me the coupon that I presented was not for an angus burger. I then informed her that I had used the same coupon sucessfully before. She got the red headed manager and he began informing me that on the reverse side of the coupon that read "buy any large sandwich, get one free" it stated in type so small that I could not read it thaT IT DID NOT INCLUDE THE ANGUS BURGERS. I asked the manager for my $20 back and said, "do you know what you can do with that coupon"? and he said, with a large smile, "I really don't care". Date 10/1/2010, 4:15p.m.

One of the worst Locations in Philadelphia! I stop here only because I live nearby and it’s always the same. Staff is not prepared and not trained; staffer’s are rude and carry an attitude towards customers I guess they bring their problems from home. They need to send then back to the McDonald school. The franchise owner dose not care what so ever as he never there, “info from the employees”! They can not take an order correctly, they have problems giving correct change even when it tells then on the register, THE FOOD IS OFTEN COLD! And the order is more then fifty percent of the time wrong. Is this the best they can do? This is what makes fast food total garbage.

This Mcdonalds needs to be closed. They employee more "don't care" employees than any fast food restaurant in this area. There is no speaker to place your order, so your place your order and pay at one window (when someone is there) and drive to other to pick-up. That's not such a serious problem, their employees are. There is one young girl who was sitting in the window when I pulled up to place order. She didn't immediately look up when I drove up - she was sitting their picking, the longest, curling-under, nasty fingernails I have ever seen. I would have driven off immediately, but was just glad she wasn't handling my food. I just cannot imagine a food business employing someone like that. Worse yet, her attitude was terrible. When she finally looked up in this miserable way, I told her I hoped her day got better. She didn't say anything, not even thanks when I paid.

The last time I went there, I actually went in and waited in line rather than deal with the drive-thru. There was a man in line with a sick, and not too clean, 10-year old. The child was coughing, sneezing...etc., wiping his nose on his hands. The girl at the counter handed this kid a stack of cups and asked him to "help" her by placing by the self-serve drinks! Fortunately for me, they had not taken my order. I walked out...forever! I have told family and friends about this unbelievable place. Why doesn't the health department close it down?

I grew up in the moncton region all my life and frequent mcdonalds numeras times. I found that all mcdonalds are fairly the same over all. Over the course of my life I probablybeen to each mcdonalds in the region at lease 50 times. Over all im pretty understading if I been at a restaurant 10 times and 1 time they forget a fry I would just let it go. But the one mcdonalds in my region that truely stands out as the absolute worst. Has to be morton ave in moncton. Orders on count are usaly 2 wrong to 3 you always have to double cheque your order. Ive seen at 1 ocasion they too my order and waited aprox 25 min in the drive was the only car there. When I finaly knocked on the window she said that they forgot about me and it would be another 5 min wait could I pull up. After all that I avoided that mcdonalds. About 2 weeks ago I was on my way home and its on the way so thought I would givr them another try. So like normal when I get my order I cheque it too see if everything seems write. I get home ordered a big mac combo with extra big mac. So we open it up and find 2 big mac fully garnished with absolutely no meat. Felt like I just spent another 20 dollars to give them another try and a whole meal is wasted. I would not call cause they say they will put your name in a book but hoo wants to go in there in front of a bunch of people and say your name is in a book. So rude. So if your in the moncton area this writer feels you should not support mcdonalds on morton ave. Until big changes be made...

I was a customer at the McDonalds on 29th on the south hill of Spokane, Washingtion on Sept 17th at 4 pm I went into the restroom and observed an employee come out of a bathroom stall adjust her pants and hat look in the mirror at herself and walk right out of the restroom without washing her hands. Now that is just what I want someone serving me food when they didn't wash their hands after wiping their ### or peri area. Are you so busy timing how fast those employee's get orders out you have forgotten to teach them to wash there hands. Shame on you McDonalds. This makes me so sick you have lost my business for good. Miriam Piccard Spokane Washington

nearly every time i order mcdonald i get presented with less food than i ordered.
all my friends say the same thing happens to them.
its not a case of uninterested stupid teenagers serving my food.
its obvious there is an unstated policy to give people less food than they ordered and hope they won't notice.

This is an outrage

Mcdonalds make profit from this frauduent behaviour and im going to the press

I'll bet i get masses of support from others who have been likewise ripped off.
This rip off is over, although i tried their website and they are "busy"

you are gone maccas
JD

I ordered a large ice coffee with cream only - no liquid sugar or any sugar. This black employee brought me the large ice coffee filled to about 1-1/2 from top of plastic container. I asked her to please add more coffee (in other words fill it up at least) and what she did was add more ice while laughing as she handed it to me. I must say the rudeness and disrespect has travelled over into the business world. This McDonalds is not the only McDonalds that offer rudeness and very poor service in the Jackson area. I find that the McDonalds on Beasley in Jackson is even worse. I have been taking my coffee (no sugar) this way for at least 40 years and I'm not about to start taking it any other way. I'm from Chicago, who just recently moved to Madison, MS. I had not problems there ordering what I want, but coming to the Jackson area is another thing. The employees will argue with you when you order ice coffee with cream only and they add the liquid favor. The employee will tell you "that's the way we make" or "nobody told me you wanted this way." I know the customers can be very difficult at times, but this does not give the employee the right to tell you want was given to them. My understanding is to tell the customer, "I'm sorry, we will make it right" - end of story.

Beasley McDonalds is the worse (Just off of I-55). The employees are rude, argumentative and best of all they roll their eyes a lot. When you check your order before leaving the window and finding that its the wrong order - the employee will roll their eyes and say "its what you order." So this leads me to "no receipt" which you don't get, because its not working. The lines are long, especially around noon. There is a long line - the majority of the time it takes up to 30 minutes to get a meal. Fast Food, it not.

Hwy 51 in Ridgeland is not as bad, but its getting there. In Chicago there were problems that you can live with. But here in Mississippi is another story. I generally just order ice coffee while taking my husband to dialysis. I am a retired Chicago Police Officer and if I serviced the public like the employees at McDonalds, I would be called on the carpet because of the Complaint Registered Numbers (CR#s) acquired by the citizens I serviced. After this incident this morning, I will seek other avenues and establishments to get what I want. I would go to Dunkin Donut, but its only one in the Jackson area and its to far to travel on a daily basis.

Email address: [protected]@gmail.com

I took my two boys aged 4 & 7 to McDonalds at Townsville Lakes franchise around 12 noon on Sunday, 29 August 2010. They were busy, yet only 2 of their 4 point of sales were staffed so I ended up in a line. Took little over 10 minutes to get to the front and place my order...2 kids happy meals, a Seared medium sweet chilli chiken VM and 2 Malteser Sundaes for the kids.

Got pushed to the side and asked to waite...first the maltesers arrived, then the kids meals came out without the burger and nuggets...15 minutes laterthe nuggets and burger arrives, still no seared sweet chilli chicken...by now the sundaes have molten and the milkshakes have gone flat...another 5 minutes on, the chicken roll arrives...no appology no nothing. When we finally get to the table and sit down, they gave me the wrong roll.

At no point, even after making the staff aware of my problems and issue, did the shift manager step forward. The Shift Manager "Krystal Jones" only came forward when the noise from my corner became to obvious for her to ignore. Her responce to the matter..."Just calm down, I'll change it for you", which took another 10 minutes.

Here's a wakeup call for the Franchisee, Mr Justin Leadbetter. "Your shop is going down the toilet mate ! Better quality staff and a bit of training in customer care and communication will go a very long way"! You've lost my business and future support.

I was at mcdonalds in rolesville nc 27571 on the morning of september 5, 2010. The managers there are so rude to the employees and customers, i asked a question about exchanging a large drink to an ex large drink and she just looked back at me and said its not possible and rolled eyes as if she didnt want to deal with it. I found out by an cashier that it was possible and they nicely charged me a couple of cents for it. There are alot of spanish workers there that do not know how to speak english well they talk to you and shake their heads nd agree to everything they are very inpatient with the customers. I would like for something to be done about the managers or i will take my money some where else if i have to deal with them again.

I am not a racist person by any means. I realize Mcdonald's is changing to meet the needs of a diverse customer base.

But, by God, the employees should speak English. I am getting fed up with going into McDonald's and listening to employees hollar back and forth to each other in Spanish. This is not Mexico.

I ordered in English, so I know darn well at least the cashier can speak English. If the cook or someone else can't speak English, they have no business working in this country

i got a friend that i see everyday that works at this mcdonalds location in Newton MS. i been there many times and saw that this young lady is been harrassed by the daytime manager saying he is going to fire her over a woman that calls and makes fake stories about this young woman to get her fired. its all because this woman has been phone harrassing her at her home. the young lady has brought proof to show that she has won the case over the woman for harrasment, , but this woman keeps calling the young ladies work even when she isn't working those days and still telling fake stories to get the young one fired. one day the woman called and said her name and told that the young lady had put charges on her for this and had her arrested and wanted McDonalds to fire her now. the thing is that McDONALDS CAN'T fire over fake stories, they can be sued for this. but the day manager keeps harrassing the young lady and is going to fire her anyways. i was there during the trial and saw that the woman was convicted of phone harrassment. the day manager claims to like the woman and is a friend of the woman. McDonalds is the worse place too have employment at. when this young lady takes McDonalds to court for this, i will definitly be there to help the young lady out as a witness to these actions of this day manager. also the day manager is doing sexual harrassment on another employee. i am definitly going to McDONALDS site and give a complaint about this also. its time we all teach this company how to treat their employees.

I had received a coupon from the McDonald's website stating thatI could get $1 off ANY SIZE smoothie or Mccafe product. I orderd a large wild berry smoothie only to be told by the rude cashier that the coupon could only be used on small size products when the coupon clearly stated ANY SIZE. I told her to cancel the order and I left. That is the worst McDonald's ever, they never get any order correct and they are always rude.

I thought I had been through all of the scenarios, going through drive throughs and being "shorted" on orders. This morning, the McDonalds I have frequented was staffed with a new crew, but they couldn't get any orders correct! I asked for an order of hashbrowns, they gave me ONE, lone hasbrown! I stopped and called them and asked for the manager. She sounded like she had marbles in her mouth and when I told her of the mistake, she asked my name and hung up; no further apology. I drove back, walked inside and observed several customers, like myself, who had been "shorted" and missing items they had paid for!
It was a zoo! Anyway, when I stepped up and told the cashier my name and came to get my ORDER of hashbrowns? She yelled "Hey Sharlay! You got that hashbrown? The lady be here.' I watched her walk over to the bin, grab a sack and she gave it to me without a word of apology. When I looked inside there was--you guessed it--ONE LONE hashbrown! LOL
Any other time or place, I have gotten a complete order, for mistakes. It is not worth messing with loyal customers, by making them drive back for YOUR stupid mistake, only to be stingy! Roy Calla is the owner of this frachise, I will be giving him a call about this tacky behavior. I know I am not the only customer whose time was WASTED and no APOLOGY. Learn to read your own menu.

I don't know why the McDonald's chain has decided massively that people should pay extra for a packet of dipping sauce, but it's really on my last nerve. I understand that alot of people (including me) like dipping their fries in the sauces and it gets costly. I worked as an assistant manager for the company for 3 years and a crew member for 2 years. I guess that is what really ticks me off, I was trained to give a set amount of sauces or ketchup packets or napkins per items ordered, and if the customer requested extra, you give it to them with "how many would you like?" not "I'll have to charge you for those." What really irritates me is they have changed the "default" amount of sauces one receives with a nugget order. Did you know they want you to only use one sauce packet per 5 nuggets? That is impossible for my children. It's more like one nugget per sauce.
As a member of the McDonald's family, we were taught that you get 2 sauces for a 6 pc, 3 for a 9 piece, and 5 for a 20 piece... now you get one sauce.. one per every 5 nuggets you order. rediculous.
I went through the drive-thru at our local McDonald's the other day and practically had to threaten to call corporate on their ### if I didn't get my sauces. I ordered 2 10 pc. nuggets for my kids and I to share, let's see? hmmm? 3 people sharing nuggets, you only want to give me 2 sauce packets? I don't think so. I told the woman who took my order that I wanted honey and BBQ sauce with my nuggets and when she rang in the order she put in 1 of each. common sense would tell the drive-thru presenter that even though the screen says 1 of each, it should be at least 2 of each sauce, since there were TWO 10 piece nuggets, right? Well, apparently not so. You see, when I pulled up to get my food and they handed me my bag, I sat in the drive thru before I left (as I always have problems in the summer going through McDonald's drive thru) and I dbl checked my order. There they were.. one honey packet (btw 2 honeys are commonly given out as 1 because of their smaller size) and one BBQ. When the guy in the drive thru saw that I still hadn't left, he opened the window and asked what else I needed. I politely told him I had been shorted the correct number of sauces and would he mind to get a me some more. ---- All of a sudden he switched to ### mode and preceeded to argue with me. "It says one of each on the screen and I put one of each in there" I told him that I was sorry, but I need 2 of each. He then says, " I will have to charge you for extra" At this point I was hungry and tired of the nit-pickyness of the "food-cost cutting tactics" and I stopped being nice. I told him I didn't care what the screen said, grabbed out my 2 sauce packets and held them in my hand and demanded at least 2 more sauces... he then shut the window trying to ignore me. Did I move? heck no... let him run up those precious drive thru times over a couple of sauces, do I care? NOPE! Finally, another woman came to see what was up and I explained to her the problem, she tried then to give me schpeel about how you only get 1 sauce for every 5... and then in my smart-assest pitch.. I said "GREAT! then give me my other 2 sauces or give me my money back so I can go to Burger King!" she handed me the sauces and I drove off!
Seriously, was that worth everyones time? I really don't think so. "the customer is always right" has gone straight down the septic tank. Do they really think that trying to charge people 25 cents for a packet that costs them 10 cents is making customers happy? Is arguing over sauces or arguing period with a customer going to bring in the customers? I learned in management school that a bad experience at a restaraunt hurts more than a good experience helps. you see? when someone has a bad experience they go tell 20 people or so how horrible it was, if its a good one.. you're lucky if they tell anyone that they even went. It's assumed that all experiences should be good ones so it's not even worth telling. It just keeps getting worse and worse.

today I bought a filet o fish and was shocked when I opened the box to see a sandwich smaller than a White castle, I'm a 250 lbs man and to pay for something that not even a child would get full with, its an insult. a 3 year old would have to eat at least 4 of these things to get full, and this is supposed to be an adult meal. well I'm very angry at this franchise because they are robbing me and all the people that attend these restaurants, and I havent even mentioned the countless times I whent through the drive through and was given the order incomplete. but guess what? always in their favor, I'm always missing an applepie, the fries, the sauces mac nuggets are not complete etc. I have never got an extra anything, so what does that tell me? They do it on pourpose. I've decided not to buy from them ever again.

I went through the drive through about 2:30 pm today, Tues. August 17, 2010. The girl at the first window made me sit there, trying to pay her for at least 5 minutes. I eventually just put it in park and turned off the car. Finally another girl came and took my money, but before that, another girl at the 2nd window was looking out wondering where the next car was. Then, when I finally got to the 2nd window for my sons plain cheeseburger happy meal, which by the way was fixed wrong, the girl at the window was TOTALLY blown away! Her eyes looked almost closed and extremely blood shot and then she tried to talk. Her tongue was so thick that she couldn't hardly speak. This was the worse service I have ever experienced!