McDonald's
Reviews and Complaints

I go into stores and fast food restaurants, even doctors offices now with the expectation that I'm going to get treated like crap and I have to go out of my way to be super nice or else someone is going to really lay into me. Well I ventured into a mcdonalds the other day and tried to order a grilled chicken sandwhich meal with a medium fry, and I had a coupon for a free drink with any purchase. So I asked the obese manager if I could please use my coupon and she looked at it, threw it across the counter, and said in a loud obnoxious voice "WHAT YOU WANT TWO DRINKS? CUZ THE MEAL COME WIT A DRINK AND IF YOU USE THIS COUPON YOU AINT GONNA GET THE DRINK FOR FREE' And I said ok nevermind and put it back in my pocket feeling humiliated and degraded. HOW EMBARASSING!
I didn't get an attitude with her, I just walked out after I got my food with my dignity stripped by how loud she was and getting my coupon flung across the counter.
I'm sick of being treated like that by people.
I don't know why I waste my money at sickening establishments like this.
I won't anymore I know that much.
I know customers aren't always right, trust me I've worked with people and many customers are a lot less than pleasant, but I just put on a fake smile and did my job.
I even worked at Mcdonalds once, so I know the job sucks. But this woman is a manager for crying out loud, you'd think she would have learned the proper way to handle it is to calmly explain why I couldn't use a coupon to get a drink if I was already getting a meal...which to me doesn't seem right anyway because if she would of just took the sandwhich and fries and rung them up separate, and then used my coupon for the drink, I would have gotten a deal! But instead their employees would rather bully the customer and embarass them.
Thanks Mcdonalds.

I am in a vehicle all day, every day and am forced to eat at fast food/quick shop places. I have visited numerous McDonalds in the Des Moines area and it's always the same, the food is never quite what is ordered. The ONLY time I can count on decent service is when the McDonalds is staffed with older workers. I agree with the previous complaint about the ethnic makeup of the workers. I wonder how many are illegal? It's really exasperating when you expect english to be spoken in America's restaurants and all you get is gibberish. WAKE UP MCDONALDS

I am a frequent visitor to this restaurant and usually it is a mix up of orders or an order not being completed fully...but this time for the second time, I have ordered my 1yr old and 5yr old who share a nuggets haappy meal, a happy meal with 6nuggets= 3 nuggets each n half chips each...Well PPL I'm here to say if u want BURNT nuggets or STALE chips or the WRONG burger or no toy with yr happy meal or a MELTED frozen coke then McDonalds Noarlunga is where u wanna be...NOT! I am sooooooooo sick of their promises to send out vouchers to replace meals and the way they think it's ok to speak to customers like yr a piece of ###...McDonalds Noarlunga and at least half ofthe staff deserve to be FIRED, especially Nikki, one of the managers at the Noarlunga store, who thinks she is above everyone else and thinks she can get away with speaking to ppllike absolute crap, hell no... I AM WARNING PPL OFF GOING TO THE NOARLUNGA STORE AS THERE IS ALWAYS A STUFF UP WITH ORDERS OR MEALS ARE BURNT OR CHIPS ARE STALE AND WHERE THE CUSTOMER MEANS NOTHING TO THE STAFF... McDonalds NOARLUNGA SHOULD BE SHUT DOWN AND I WILL BE CONTACTING THE OMBUDSMAN, THE HEALTH DEPARTMENT FOR RESTAURANTS, AND I WILL BE GOING SOMEWHERE ELSE AS WILL BE ALL MY FAMILY AND FRIENDS... I WILL NOT BE SERVED BURNT NUGGETS FOR MY KIDS twice IN A ROW AND I WILL NOT HAVE ORDER AFTER ORDER STUFFED UP WITH THE PROMISE TO SEND OUT VOUCHERS TO REPLACE MEALS WHEN THE LAZY RESTAURANT CANT GET THEIR S^!T TOGETHER..>...WHY SHOULD CONSUMERS SUFFER BCOZ OF IRRESPONSIBLE LAZY INCONSIDERATE STAFF...IF U READ THIS I WARN U OFF McDONALDS NOARLUNGA, SA...STAY AWAY FROM THE SO CALLED WE CARE BOUT OUR CUSTOMERS RESTAURANT...

So when ever I got to mcdonald I order a double hamburger, only ketchup. Then, when I get it I always check it and always find a mistake. So remember I ordered a double hamburger only ketchup, well I got a double hamburger with everything on it, I asked for only ketchup on it! Then one day I found out why they always do this, i'll tell you what I heard them say:
I walk in and wait in line, then I order, (Another pert to the complaint) I have to wait 10-15 minutes for my food, I sit down at my table, I check my hamburger, and there it is with everything on it, I wrap it back up and take it to the cashier and tell them "you guys made a mistake on my food, I asked for a double hamburger only ketchup."
He says "oh i'm so sorry, will fix it and have it out in a second."
5 minutes later "here you go sir" I take the food back to my table and check it again, it looked exactly the same as before. I repeat all this again about 5 times and then the 5 time the casher went back to the cooks and this is what I heard, "this customer asked for a double hamburger only ketchup" the cook says this "whats a double hamburger with only ketchup?" wtf I think, so I yell back to them "its a hamburger with 2 hamburger patties with ketchup on top of them with hamburger buns on the top and bottom of it!"
Wtf is mcdonald's teaching it's workers?!?!?!?!?!

I had my daughter 2 birthday at Mcdonalds which she loves. My party was book two weeks before November 21 the day of the party. I get there 15 min late because i live in Ohio and her gransparents live in ky and wanted the party near.When i get there my party was not set up from the tim 2-4 they tell me my party was from 11-2! So my party and guest are just standing there, the manager tell me they been try to call me they had the wrong number had a party book for a month with that date! What! Who does that? no place mats for the kids no plate just the tray they put pancakes in, they use the end of the lips for the icecream! I call to ask if i need to bring plates or cups! This was the worst brithday party i ever had! All they said was sorry and took 30 if! The sad look on my daughter face was so sad and there was to many kids in the playarea.

I went several times last week at 5:30 am on my way into work to get coffee, and every time the coffee machine was not working. I work at Lowe's in the same parking lot as McDonald's and Starbucks. I chose to go to McDonald's because of the drive through window and the coffee is just as good as Starbucks but cheaper. three days that week the Ice mocha machine was broken so I went to Starbucks and spent the extra money to get coffee. I would think early in the morning is when people buy the most coffee, and the machine would not always be broken. Many of my co workers have had the same experience and would rather spend more money at Starbucks for the convience than the hassle of the McDonald's on Manhattan Blvd. Every time someone says they are going to McDonald's for coffee I tell them not to waste their time.

Sincerely,
Alice Hamer

I am entering this complaint because this situation has been going on for a little while with no solution. My Granddaughter goes there for her children because they love McDonalds. She was told last week that she could not come their anymore because they have problems with one of there employees named Deb Gauthier. This women is a lier, she steals and just does terrible things to people. She got people fired that should not have been just because she didn't like them. I have reported her before and nothing was done about it. This has really gone to far now and I am even thinking of bringing a law suit against the McDonald and also Deb Gauthier. The Manager is afraid of her so doesn't say anything to her. How can you allow this kind of conduct to go on? Thank you for your time and if I do not hear I will get a lawyer to pursue this.

To Whom it May Concern:

I would like to bring to your attention that, one McDonald's branch in Las Piñas I should have a terrible customer service and low food quality as well. This morning, I went to the said store from work and would like to eat some breakfast before going home. I gave my order: Value meal #15; 2pcs. hotcake with sausage with an upgrade iced mocha for the drinks.

Apparently, I waited for more than 15 minutes for the iced mocha to be served and I even called the 'Barrista's' attention that I already waited that long.

But the answer of the 'barrista' was:

"Dapat po kasi kini-claim dito eh."

So it's still the responsibility of the customer to wait and claim the desired order in the McCafe section? Isn't it that the orders are being flashed in the LCD tv in that section of the store?

Which for me was totally unacceptable!

Another thing, when I checked on the hotcake, it was not well done... It looked so pale. My very question is:

How should the hotcake be done?

This made me more aggreviated and frustrated and just decided to leave the store.

I'm sending this, because if the service and food quality was not good and will not improve, definitely, you will have more frustrated customers and the worst thing would be to lose the business at the end of the day.

I hope that this complaint would be a lesson that we should learn from and should not happen again.
Thank you.

Why do they put these # prizes the snapfish # is bogus n there is no such website 2 clame da prizes if they didnt want 2 giv da prizez then they shuldnt hav put them out there in da 1st place its a bunch of #! All da big prizes r probly [censored] kuz I never hurd of anyone ever winning anything more then food 1st time we get some kind of big prize its afake # prize u cant clame thats wack butdont get me wrong mcdonalds has been one of my favorate places 2 eat since I was little but they shuldnt b #ing wit ppls heads gettin there hopes up 2 win anything other then food so # those games there all scams! Peace out sur13 2 da fulest # da haters its all about da big bad 13 # da rest I hope u dont like it its all about da blue fucf red n all da fools who like lookin like a bloody tampon! South side! Puro surenos 13ce!

Last night I went through the drive- thru ordered 4 burgers and a large fry for my husband and I to share. I received 4 ketchup packets and when requested what looked to me to be the MANAGER for more, he told me "I cant give you more, or there will be an extra charge." I said "Really? for all this food 4 ketchup packets is all I can have?" He said " Yes because you dont have enough fries, then proceeded to very rudley put 5 more packets into my bag closed the window and walked away! I was in shock, since when is McDonalds doing so bad they need to charge extra for over 4 packets of ketchup, and who is this man to tell me how much ketchup is too much for my fries? My husband and I would only have had two and 1/2 packets of ketchup a peice to share a large fry, I dont think asking for a few more was that much of an outrageous request. I dont know how this man ever became a manager, I am still amazed by this mans customer service skills! wow!

I have been buying my breakfast at 6am from the Mcdonalds resturant for nearly 3 years. Being a busy contractor I eat on the run. I have had enough of stale buns, over cooked cold eggs and my coffee from the caffe always being made with milk that has been kept in a fridge over night uncovered and reheated in a dirty jug. on top of all that, I have to continuously ask for a clean jug and the correct milk. Food handled without gloves and waiting 10 minutes for an order because the staff are talking or not with it because they are inexperienced.! I have thrown away many breakfast orders because of being stale and or not fit to consume. What the hell is it going to take, someone getting food poisoning or having a reaction to the wrong milk. These kids, and I strongly say kids, don't even cook for themselves and yet are not ever monitored in all the time I have seen about preparation, rotating of stale food, or the importance of hygene. I am very angry at the running of this store and upon asking around, many many contractors and families who have stopped using this store have also had enough. Fix this problem and win back your customers. Don't, and watch the headlines. We are sick of wasting our money and gambling with our health.

Won a prize through MacDonalds 2010 Monopoly game, says to go to snapfish.com/mc2010 to claim prize. It's a joke, there is no place to claim a prize. MacDonalds wins again.

I went to all 3 MacDonalds in my city. They each have a huge advertisement of the Monopoly game they have going. The first sentence is that no purchase is required to play. So I asked for a free Monopoly piece. They said you need to by a meal. I showed them their advertisement right in front of the counter. Their reply was always you buy and meal and the Monopoly piece comes free. I said you sign says no purchase required. Your telling me it is required. I had bought an ice coffee, but that did not quality. You had to purchase a meal to get a piece. This is definitely false advertising.

I tried to find a way to complain to the MacDonalds headquarters, but there web site does not give you anyway to complain, only how do get a franchise or job or coupons, etc.

On October 5, I went to MC Donald s and ordered a large milkshake which used to be 32 oz but what I received was a 22 oz. They told me that they reformatted their shakes, and I told them that for now on I am taking my business elsewhere. They really dropped the ball this time, because they didn't research how the customers were going to respond to the change. I feel if I am going to go somewhere to spend my money, I want what I pay for. They should have given me what I ordered, gave me something else.

this mcdonald's, seems to employ the lowest class meanest people...some of the people there are ok, but when it comes to the black females, so far they have all been abusive crazy and very mean.. as I recall from even years ago, have had problems with a black female there, then another one- who yelled and was rude many times..this is not a racist post against african females, just the rude psychos that worked at this mcdonald's..who are very abusive and harmful to customers...I'm not sure if it was the same one but I went through the drive thru and there was a very rude mean bitter geekish [censored] working at the window- she angrily shoved my drink at me which was a pound and it was pretty painful. Apparently, bitter uneducated low class high school drop outs or classless rejects there think they can abuse customers for no reason. There was in fact a manager in the background It hink as she did this possibly looking at her like "oh no don't do that" type attitude...these sick crazy losers that work there think it's their right to be able to abusive customers and treat them badly, though they are only these classless rejects that work in fast food- it doesn't take a working IQ to work there, but aside from having no IQ these people that work there also have no manners and are hostile and crazy...I'm not sure why in society, losers who have no status or place use what they thikn they have to bully or abuse others...especially these idiots that work in places like fast food...the mean bitter ### that thinks she can abuse customers, needs to either be fired or removed from the drive thru window because not only her attitude but her abusive actions are harmful for customers and she is a hostile person who shouldnt be handling food but maybe she is fit to handle fecal matter in the toilet...

This is to all of the dumb customers that come in the local McDonald's I work for.

The cheap-skates that try and get a BigMac for a dollar by ordering a McDouble and having it changed to add BigMac sauce and lettuce. Just buy a fricken BigMac because a lot of other McDonald's are starting to charge for the sauces no matter what. If it doesn't come with it then you will get charged.

People asking for a water cup then turn around and grab a coke when no one is looking then when they do get caught they have the stupid intentions to fight about it or call corporate about it. Makes you look very stupid in the long run and we all have a huge laugh at your expense.

All of these order mess ups I hear about. Nine times out of ten it's the customers fault because they don't know how to order let alone know what fast food restaurant they are visiting... "Yes I want a whopper, biggie sized with a pepsi". There is no 99 cent menu, there is a dollar menu and there is no McNuggets on the dollar menu.

Yes breakfast is over at 10:30am on week days and 11:00am on weekends. We start breakfast at 4:00am so there is a run for 8 1/2 hours to 9 hours. Just wake up earlier.

To the customers that take a long drive to work day in and out. Why bother stopping for food at the one near your house then turn around and complain 45minutes later when you arrive at your place of work that your food is cold. The food has a lifespan of seven minutes tops before it gets cold, less if its cold out or with your A/C on low.

To the customers that come inside for their food. If you see a fresh basket of fries go into the fry hopper. you see the fries get scooped into a bag or box and placed in your bag then turn around and tell the employee you want fresh fries. How much fresher do you want them? Want us to go to a farm, pick the potato, come back, wash, cut and fry it before your eyes?

To the customers that come in very late at night after the lobby is closed. It's going to take a while to get your food. Reason being there are only two to three people on staff and people have a champagne taste with coke-a-cola money. People wanting their square fishstick fresh out of the grease for their Filet-O-Fish that takes 5 minutes to cook. Or since recently of the major deals on McNuggets we have a hard time keeping them ready to go and they take about four minutes to cook. Crispy chicken take about eight minutes and so on. We can't park the cars because it's after hours and it's a security hazard to open the doors. So don't expect for free food, discounts or anything out of the nature. Also if you're the type of people that want fresh food think about the hungry people that are in line with you.

When it's raining you rather use the Drive-Thru, I don't blame you. But when you pull up to the window please and I beg you, turn off the wipers. We don't want to get soaked with dirty rain water.

If we mess up on a order and you decided to come back to get it fixed. We need the receipt and food. Yea we toss out the food but we don't want to get ripped off in the long run. "Yes, I ordered three McDoubles with out Mustard. Well they have Mustard" Well how do we know you didn't eat them anyway when you just bring back a receipt? Would you do this if you bought say a big screen TV that was faulty? I think not.

We are only human people, mistakes happen. If in doubt check your food. So if you get a Quarter Pounder with Cheese and ask for no cheese, please check it. You try making a hundred or so QPCes in a hours time. you'll get use to slapping on cheese on each one that gets passed to you. You're not better then us, we are equal. we are all human. Some of us get paid more then you and others make minimum wage. All depends on their job title. Heck im a manager and I get 8:50 a hour. That really sucks but do to the job market I have no choice. I'm able to just get by supporting four kids with out government help with my job. I live paycheck to paycheck like millions of other Americans.

Long story short. If you keep getting the wrong order or bad service it's ether these two reasons.
A: You don't know how to order.
B: You expect too much for a fast food restaurant. This isn't some five star elite restaurant.

As to a fellow co-worker always says "Stupid people have to eat too"