McDonald's
Reviews and Complaints

It's interesting how you expect great service for those measly $3 in your pocket. How about you make your own lunch, and not say things like you're "force" to eat somewhere. There is no external duress that is causing your eating choices, just your lazy fat ###. Typical Americans.

I actually work at that McDonald's store and I understand where you're coming from. A lot of the staff can be on edge and a little distracted during the busy periods. I do understand the complaint, but as far as I know there are never burnt nuggets. The vat has a timer, and it beeps like crazy when it goes off. Consumers don't suffer? When I am working we are polite to customers and when we make a mistake in the order, we fix it and even give something extra for the inconvenience. The late night shift often has only 4 or 5 staff members on at a time and they have to clean the whole store, stock up fridges and serve customers. We even have the drunk customers and teenagers who come in after parties. I do understand that we make mistakes but we do try and fix them.

i completly agree and so what if its fast food it does cost a fair bit and if were not getting what we paid for why not complain!

Maybe if you didn't expect so much from uneducated people, you wouldn't be let down. Come to think of it, maybe it's your own fault for your fat ### eating at McDonald's. Maybe you should just shut up and never post here again.

Must be the same McDonalds I visited @ the Walmart in Bay St. Louis MS! I got almost the same thing verbatim when attempting to order a double cheeseburger with mustard only.

I swear (or should say that I wanted to swear) I told them several times that I wanted a double cheeseburger with mustard only and each time the cashier asked me if I wanted cheese on it. Exactly what part of a double cheeseburger is so hard to understand!?!

I planed a birthday party for my best friends 2 year old. I booked the playplace at our local McDonalds 2 months ago. Today when I arrived to set up for the party I was informed that not only did they book a second party at the same time but they also booked another party 30 minutes later. Whose ever heard of a childs birthday party lasting 30 minutes? It took us over an hour to get any food, the playplace was so packed most of our party had to set out in the resaurant, and we were informed that they didn't have enough plates, hats, or birthday cakes for all three parties. These things are supposed to be included in the price of the party. we were not worried about the cake because I brought one along with ice cream. but because we were supposed to get plates i didn't bring these. our guests ended up eating cake and ice cream out of big mac boxes. the kids could hardly play because they were being pushed around by the older kids from the 2 other parties. and there really wasn't enough room. This party was going to be a gift for my friend and her son because the company that she worked for went under in Dec. and she lost her job and really couldn't afford to have the party herself. Now instead of feeling like I gave them a gift I feel like I gave them a headache. No one working for McDonalds said that they were sorry and all the manager did was offer to call the other McDonalds in the area to see if they could take on one of the parties and we were willing to move but he never came back to inform us of what they said. am i wrong to feel like we were cheated out of the party we were promised 2 months ago?

To whom it may concern

I am very unhappy about my last visit to the McDonalds Rangitikei Street. Palmerston North early in May. I went the morning to book a party for a girl that turn 4 her parents was not in the position to have a party for her so I went and ask if I could book it for the afternoon at 4pm. The manager on duty said it wss in order everything will be fine.

I arrived there at 4pm with friends waiting nothing was ready.. We stood there while they were cleaning the floor and rushing around after I had to ask what about the party. Then a guy started to help us. He was very friendly his name was Luke. But after the few bits of paper wsa on the table we saw him once when he took the orders and again whne he was chatting to the other mothers. The kids were out of control running around and very sooon got bored.

There were in total 5 children. When i went to pay the bill $80! I almost got a heart attack!
I did phone the store afterwards and complaint about that. The manager on duty returned my call by saying they prefer to have bookings 2 weeks in advance. For what I wondered and if so why did the manager on duty not say to me sorry we cannot take a late booking. She just said we appreciate your response but we can do nothing further.

I am very unhappy regarding this and would appreciate it if something could be done about this.

lizelle pienaar
lizellepienaar@hotmail.com
[protected]

that is ###ed up :(

I also plan a birthday party in September 2009 for my 2 yr old son and I had the same experience. When I first made the reservation I was told I would have the whole play area for my party. I was also going to have someone help me with my son birthday party and I hardly ever got the help form them. The play area was a mess when I arrived. All the tables were dirty the play area was not clean and ready for my son birthday party. To top it off 5 mins after I arrive some other family arrive stating they had already book a party too. Now that was very upsetting to my husband and me becuase what was told to me was not a word they kept. I paid the deposit plus I paid everybodies food which is ok but nothing went so right that day. Agian with a Im sorry they say they thing they can fix anything then just shut us up. Now I do plan to make my sons birthday party at mcdonalds but another location. I want something in writing telling me what it offers so I can show them and I wont run into this problem again. I really hope everything will go better this year since last year was not good/great at all.
San Antonio, Tx 78211

I have gone to a birthday at Mcdonald's before and I would pay the $80 just for them to clean up the mess afterwards.

"To whom it may concern"
Which happens to be no one.

Call mcdonalds HQ and make a complaint against the store and tell them all about it every detail and names. Mcdonalds hq will get things done it worked for me it took a week and got a call back and the problem never happened again and the person was no longer working for mcdonalds.If it does not work for you then get a lawyer you can sue anyone for anything nowdays.

^^^ hahahaha

there probably is a website. you just spelled it wrong.

Give some people the power of decision and it goes to their heads. Tell the guy next time that you want the Ketchup that the last 4 cars didn't request.

Only takes a minute to open your refrigerator and use some of your own...

Ketchup isn't free.

years ago, they did that...in fact, i still might have some from the 80's in my fridge...

doesnt take much to be a mcdonalds manager...

did you go to the SAME mcdonalds for 3 years? maybe try another one?

I was having the same problem. I did some research. You just have to enter it in the promo code space at snapfish's checkout. What a headache it was figuring out how to use the damn thing!

go to there corp.website..get all info from there...

i went down to mac donals to order some bracky
10 am 1 person serves at the counter waited a while
i ordered 2 english muffens and 1 hot cake
and 1 coffie he asked me dine in or take away i told him take away
ang gets what i got it all in a bag
i checked my food i could not believe my eyes
the muffens are min 30% smaller than a few months ago
i said to the kid at the counter are they that small he said to me yes they are shrinking
than i got the lid of my coffie medium size lid it covered the whole muffin
than i looked at my hot cakes they have shrunked too
i took a sip of my coffie and i lost it
i got up and put it all ion the bin
what a rip off there should be a law against this
at least hungry jacks (burger king) has still the same size muffens
only thing i can say the t shirts in thailand say it corect mac ###

we have moved here to Cambridge from Ireland. we are very familiar with MacDonald's in Ireland and have always been satisfied with it. since coming to Canada we have been baffled at how badly run and organised MacDonald's are here. they have about twenty staff behind the counter, all running around like headless chickens, getting nowhere fast! our last six visits to MacDonald's in Cambridge have been infuriating, we have two kids, they get happy meals, and they are always far from happy. every tI'me, and i mean EVERYTIME the happy meal comes either minus the sauce for the nuggets or minus the yogurt or minus the chips etc etc. they are a bunch of idiots! this system of taking the order then pushing the order to the side to let someone else fill the order is obviously not working. there is a complete lack of communication. oh and the best part is when it gets "busy" some manager type person appears from the crowd of employees behind the counter...this person then gets into I'm I'mportant ill get this sorted mode, fires the orders together barks at the customers and throws the completed(or so they think) order at the customer. it baffles me as to how these employees manage to screw up a sI'mple happy meal over and over again! in Ireland the employee take the order at the till, then I'mmediatly gets the order ready and hands out the order, all done by one person in less tI'me and with no mistakes at all. and yes in Ireland MacDonald's get extremely busy too.
okay rant over
sort yourselves out please MacDonald's Cambridge.

The drive through service and inside service is terrible at store #28181. I have told them time and time again when there is something wrong, and they just seem like oh well i am working a minimum wage job. I have worked a lot jobs of this nature in the service industry. I went to school and i still work in service. So i know what i see is someone that doesnt care anymore about doing a good job.

I asked the woman at the drive through for a number 13 meal large, three times. She says the price and drive to the first window, if she said back the order to me then i just couldnt understand her. I paid and thought it was strange that it only cost 6. 29. I went to the second window and i see that the server there was making up a med tea. I told him that i asked for a large. He told me that i would have to go inside the store to get the order fixed.

That on the surface seems resonable, but. Knowing that particular store at 12 o'clock is pure chaos. And i would have to stand in line and wait for someone to acknowledge me standing there. I have seen too much appathy at that store. So i went back to the office, i didnt have the time to go in and correct a mistake that could have been avoided if the people in the drive through would be efficient and not rushed.

When i pulled away and got on the road i looked in the bag and most of the fries were dumped out of the box and there were no napkins or a straw for my ice tea. I am attaching a photo of what the contents of what the bag looked like

I took my daughter to Macdonalds on the Capital Centre on Boxing Day for a meal. I went through the drive thru due to the icy conditions we were having. I ordered a Festive Meal as a large and when the meal was given to us I continued to park in a space. When I took a bite of the burger I found the bottom half of it was missing. With this I then made to safely get out of the car, to take it back inside.
On passing over the half meal to a member of staff I expressed my dissatisfaction, the young lady advised the manager (i think) who completely ignored me and carried on checking an order list or something... The young lady in question then service 3 other customers before I was even given another. The manager didnt even come over to apologize or offer a refund...
Safe to say I did not enjoy my meal

Dear MacDonald’s Team

I was a very big lover of MacDonald’s but I had a very bad customer experience with MacDonald’s Egypt.
They announced that there is a promotion as follows : By purchasing an upsized combo you will grant a Free Cinema ticket when purchasing another one .
We picked one from the listed cinemas and when we went there they informed us that this in only valid for certain movies which have been produced by a certain movie production company” The Arabic company for production “and we didn’t get the ticket, I don’t mind at all but this is not mentioned by any mean anywhere on the ticket or on the promotion flyer .
This is unprofessional and to launch untrue or fake proposals it is not matching with a reputable well know place like MacDonald’s .
I want to express my anger and dissatisfaction towards what happened and I am expecting your support .

I will be waiting for your feedback to act accordingly.
Your assistance is highly appreciated

Whilst my wife and I were eating our food we were swallowing small insects As we opened food they were attacking it I asked to see manager we got no apology whatsoever I find this a disgusting way off handling an orginisation And if this puts me off ever going back to another macdonalds I have spoken to the local authority and They arent happt either I have spend alot of money with mcdonalds And no feel sick about the sitution

again we had to wait in a bay having ordered our food.every time we go to this particular macdonalds we have to wait. we still waited this morning although there was no one else there. this is definately not good enough and leaves a lot to be desired

My girlfriend, her mum and her mums boyfriend visitid the macdonalds store in eastbourne today, came home and they were all vially sick. We all had a think about it and came to the deffinative conclusion that as they had only eaten macdonalds to day and were the only people in the family to have, there is no dout in mine or any one elses mind that it was food poisening from there store.

My name is samantha plater my number is [protected]

went to maccas hobart was discusting couldnt even eat there

I was under the impression that the value meals and breakfast included a drink, , , but here in Cyprus they are overcharging and not supplying the correct meal order, when confronted with this and receipts, , everyone a different price for the same order..I was just shrugged off

Aren't those milkshakes really cheap anyways?

It's common sense to know that customers are not going to like less for their money. But many businesses are going this way to cut costs. It happens.

*incredibly

Thanks, I guess. I'm glad I'm not the only one who thinks this is incredible screwed up.

For the record, I work at the McDonald's currently. And yes, I can admit that some of the people there are rude and/or inconsiderate. However, I don't appreciate the slur against McDonald's employees in general. You said that "...these sick crazy losers that work there think it's their right to be able to abusive customers and treat them badly, though they are only these classless rejects that work in fast food, " "aside from having no IQ these people that work there also have no manners and are hostile and crazy, " and "bitter uneducated low class high school drop outs or classless rejects there think they can abuse customers for no reason". I am an English Literature major at UCF with a 3.6 GPA. I graduated 6th in my high school class of 450 people. You have absolutely no right to generalize and stereotype people who work at McDonald's or fast food restaurants as a whole. There is nothing to say that you are above us, more intelligent than us, or a better human being. By looking at your post and the evident poor grammar and spelling, I can practically guarantee that you aren't. To be honest, you seem to be more hostile, rude, and ### than any of the people with whom I work. And I'm not the only respectable person there. The majority of people who work at that McDonald's are students, who are just trying to pay for school. Times are tough, and it was the only job that I and others could actually get. Among our staff, we have graphic artists, pre-med students, managers with Master's degrees (not just "jerks" promoted to a higher status), and high school students responsible enough to handle a job and classes. They are just people who need jobs. That doesn't make us "classless rejects" or "idiots." I'm not saying that this woman wasn't rude to you; if you felt so strongly as to post something here, then I'm sure you had a reason. But before you go around slandering McDonald's employees, think about what you're saying.
And while you're at it, you can shove your opinion up your ###.
Thanks, and Have A Wonderful Day.

The Bridlewood mall mcdonalds offers terrible service, long line ups and long waits for food .

My sister bit into nugget. She noticed that there was a Chicken Talon in it. DISGUSTING!

McDonalds is only as ### as the customers it serves.

You're all stupid.

How is it their fault for long lines, there is a large demand and large demands cause long lines and slow food service.

@celestestar: Oh I meant 'me' (as in the customer). I agree with walmartistheworst in that "[customers] are RIGHT to *assume* that you people got it right"

That's just peachy, unfortunetly others are not as ducky all the time, you can only withstand so much before you crack and that's what happened to me.

I was for the OP up until the last sentence, which puts the whole post in a different light.

@celestestar: There is a difference between assuming my order is correct and understanding that workers may make a mistake.

I wasn't working there, I was ordering food. McDonalds didn't hear me, just the person in the car in front of me. I don't know that they left because of my remark or not. I wasn't at my job, I wouldn't be rude to people at my job. I was jut going to get some quick food. I'm not getting paid to be nice to that slow poke what do I care he's wasting my time.

I can be as mean as I want it's a free country.

I purchase the same items every morning - 1 x standard skim milk cappuccino & 1 x slice of raisin toast. Swansea NSW drive through told me if I wanted to get the meal deal I needed to go into the mccafe. Now I am noticing in all Newcastle / Lake Macquarie region outlets the cost varies from $4.60 to $6.10. This company should have set pricing in all outlets, I would like a confirmed cost as this is not acceptable.

After driving around all day, tired - all you want to do is to grab a quick bite to eat so you decide to give the McDonalds Drive through a go - no cars lined up, so this should go quick, right?. Think again! First of all you struggle to get your order through, because even when there is nothing wrong with your hearing, you struggle to understand a word the person behind the intercom says! (you mention that the intercom seems 'faulty' as you get to the first window, but it seems irrelevant) Okay - you tried! As you drive off you realize that two of the extras you ordered never made it into your brown paper bag! Close (literally) but no cigar! I am not saying that this happens often, but maybe worth mentioning.

I was at Macdonalds on Grove st., Jersey City, NJ.Today, June 5/08 at 10:00 am
I asked the manager for a senior citizen coffee and I also intended to validate a coupon for a breakfast sandwich. A very young lady (said that they didn'nt have senior citizens coffee (fine) but then she smirked (not good for business). I said to her that this was the only Macdonalds that did not have senior citizens coffee and I left the place really disappointed because I have gone to other Macdonalds and have been treated very courteously. I am really disappointed.

on three occasions in the last 30 days i have purchased a breakfast at one of your resturants and had to return because something was left out. i did return to the resturant and had the meal corrected but not on that day because i am disabled and have trouble getting there. i am almost always satisfied with the food but not the service at this particular resturant. today i tried to purchase a breakfast with coffee and could not because in the 15 minutes i waited not one vehicle was served. two cars were waiting and everyone else were in line. someone needs to see why this resturant has so much trouble. i do use other mcdonalds because of travel.

I visited your mcdonalds store in the North Side of Red Deer on Friday the 07th Nov 2008 at around 5.30pm and experienced the following:

I went through drive thru and ordered: machicken combo (large Fries), southwest crispy burger and snack wrap with two pkts of mayo. The attendent told me the price of 14.46. I went to payment window and handed the cashier a sum of 25.56 and she returned me a change of 1.10. When i queried that the change is wrong the cashier called in a supervisor. The supervisor told me that i should park my vehicle in front and they will recount the cash register and would refund me my money, so i asked them what if the till is short before i arrived there so the supervisor told that i should park in front and let him do his duty. so i drove forward picked up my food and parked. Than a girl comes out to my car window telling me that the cash register was only over 5.42, so i argued and it came up that she agreed that if i return the meal they will refund my 25.56. so she took the meal and this supervisor came out with 25.00 cash refund. the name of the supervisor was donald (was told upon asking).

Concern
-------------

Is this the tpye of service this outlet provides.
I am a manager at one of the leading fast food company, we dont deal like they did in this situation.
What is the point in recounting the till and refunding 5.42 instead of 10.00 and when not agreed take the meal and refund 25.oo. What kind of management you guys have, and also please tell your management staff to talk nicely not in a rude way, they are there because we buy food, if we dont buy they stay home.

Also why your staff at north dont wear name tags, i think it is a requirement that attendents should wear name tags.

Also send your staff to some accounting and mathematics classes so that they understand simple accounting and maths, shame on the outlet.
Calculate the time and cost they have wasted in serving me

5mins at the window
5 to 10 mins recounting till
5 mins argument of not accepting a refund of 5.42
5 mins going back inside and than giving me a refund of 25.00
your management staff at this outlet seem to be fools dont know what they are doing.

I am a fan of mcdonalds but situations like these would make me change my taste, but pls forward me a clarification on this matter on my email stating who was at fault and what have you guys done with the staffs who did this to me.

The other morning on my way to work, I stopped to get a mocha coffee. I waited a short period of time and when she opened the window, she handed me a bag FULL of food. I had ordered 1 medium mocha coffee. I had to wait 10 munutes for a coffee i had paid $2.98 for. i was late for work.

The following day i stopped again..this time i went IN the place and ordered. first she gave me a COLD mocha (clearly i had ordered a HOT coffee..it was 26 degrees outside)then they left off the whipped cream & chocolate...not a huge deal but shoddy none the less. when i asked her to make it the way it is in the pictured advertisement, i was rudely scolded in front of other customers, and told that it didnt come that way (which it does). she then continued to curse in spanish.

Giving them one last chance i went to a totally different McDonalds on hwy 49 in Concord NC...the service was s l o w and once again my 1 item order was screwed up. i recieved a half a cup of coffee, no toppings and a rude attitude. Im a mother of 4 children and 9 grandchildren..i have advised all of my family and friends to boycott McDonalds...we now go to BURGER KING.

I visit this particular McDonald's establishment on a regular basis and order a large hazelnut latte with whole milk every single time. Generally I have to order the item several times before they actually get it right before pulling to the window to pay an exorbitant amount of $3.67 for my coffee beverage. When I actually get to the window I am constantly being asked to "pull forward" while they wait on the next customer. How long does it take to push a button on a coffee maker and add a shot of hazelnut I ask you? Today was no different from any other visit only this time when asked to pull forward, I refused. The person looked at me rather odd and then told her manager that I refused to move. Let me also state that this particular McDonald's primarily employs those of Hispanic origins and communication is painful to say the least. I am not a racist person but I am a firm believer in someone being able to speak as well as understand the English language when they are working directly in a customer service based industry. This in itself was half of the problem. This is America...speak English! Not only was I spoken to in an inappropriate manner but then those in service with McDonald's proceeded to speak in their native language and laugh while I stubbornly waited for my coffee. When it finally arrived it was NOT what I had ordered. When I handed it back to the attendant and told her that it was missing the hazelnut, she again repeated my comments to (what I can only assume was) the manager. He stated in a loud voice that if I wanted "extra" flavoring I would need to pay for it. At that point I told the attendant that I wanted my money back. I was then asked AGAIN to pull forward and someone would bring me my money. This particular person (not the store manager) apologized for how I was spoken to and she gave me a number to contact (area manager I believe) who listened to my complaint and 'promised' that something would be done. I then proceeded to pull through the drive thru of a SECOND McDonald's to get my coffee and was spoken to rudely while PLACING my order this time and once again asked to "pull forward". This was to pick up my free cup of coffee given to apologize for the first incident earlier that day. McDonalds...Keep your coffee. It's not worth it.

We can't really complain about the services because there is none, not even a customer services in SA, and to top it up it is durty and management is rude. These people are throughing your name away. Please do something about it.

Went in today at 11:05am to the McDonalds on Imola St in Napa. The counter person was rude and not helpfull. I wanted Chicken nuggets and they had a few different choises. The counter person did not even offer any choice. He just gave me the 6 nuggets which was 3.36 I could have gotten a whole meal with 4 nuggets for less then 3.00. I fell he was tring to sell the most expence one. He could have said something about the different items instead of hurring me through the sale. They were not even busy.

i came in on a wednesday evening. i ordered two meals from a man on the front counter who never smiled or asked of i needed anything else. once i received the food it was cold and tasted old . i politley asked to exchange it or a refund and the man got the manager who was very rude and said to me "sorry your food wasnt good enough here is your damn money". i took my money and went across the street and had very fresh food and service with a smile . i was surprised bc this mcdonlads was a friendly place and clean but recently it seems to be going in the trash!