CB Web Design and Development Melbourne IT Pathetic, appalling, and atrocious customer service (zero stars)

Melbourne IT review: Pathetic, appalling, and atrocious customer service (zero stars) 1

ConsumerWatchdog of US

Nov 26, 2024 11:12 pm EST

Verified customer

Review updated: Nov 27, 2024

Featured review

Our business has been a customer of Melbourne IT for over 10 years.
We have always purchased our SSL certificate and the consequential renewal of the SSL certificate from Melbourne IT.

Melbourne IT automatically deducted the payment for the SSL certificate from our credit card on the issue date of the invoice.

Melbourne IT was and is wholly and fully responsible for renewing our SSL certificate, which we have paid for since the inception of the SSL certificate.

Melbourne IT precluded access to our business website by failing to renew our SSL certificate, in spite of automatically deducting the payment for the SSL certificate from our credit card on the issue date of the invoice.

By failing to renew our SSL certificate, Melbourne IT caused an unsecure message and warning to appear to any user seeking to access our website.

Melbourne IT denied this and FAILED to take any responsbility for their actions. Melbourne IT also denied that their actions had led to the preclusion of access to our website.

In practical terms, any reasonable individual, upon encountering the warning message, would not access or seek to access our website.

Melbourne IT's failure to renew our SSL certificate caused users to not access our website and, in practical terms, precluded or prevented access to our website which we have also paid Melbourne IT to host.

Melbourne IT did not rectify nor remedy the failure of your organisation to renew our SSL certificate until we had to contact Melbourne IT on 11 October 2024 whereupon we were informed that it would take 30 minutes to rectify. That representation was misleading and false, resulting in wasting an extraordinary amount of our time trying to fix the problem caused by the failure of Melbourne IT to renew the SSL certificate.

Melbourne IT's customer service was and is APPALLING, PATHETIC, UNACCEPTABLE, and ATROCIOUS. Melbourne IT's failure and negligence to renew our SSL certificate has resulted in DAMAGES, INTERRUPTIONS, AND DISRUPTIONS TO OUR BUSINESS.

Melbourne IT exacerbated this issue by taking SEVERAL DAYS to resolve this issue and problem which was caused by Melbourne IT.

We lodged a complaint against Melbourne IT and their staff. We also required compensation from Melbourne IT due to their negligence and incompetence resulting in DAMAGES, INTERRUPTIONS, AND DISRUPTIONS TO OUR BUSINESS.

Melbourne IT has engaged in MISLEADING AND DECEPTIVE CONDUCT in their responses to our complaints and has continued to NOT TAKE ANY RESPONSIBILITY FOR THEIR ACTIONS.

Melbourne IT has FAILED TO OFFER any compensation to us.

Melbourne IT has FAILED TO RESPOND to our messages and replies to their messages.

Instead, Melbourne IT has CLOSED our ongoing support tickets. We had to open new support tickets in order to contact them.

To reiterate, Melbourne IT's customer service was and is APPALLING, PATHETIC, UNACCEPTABLE, and ATROCIOUS. Melbourne IT's failure and negligence to renew our SSL certificate has resulted in DAMAGES, INTERRUPTIONS, AND DISRUPTIONS TO OUR BUSINESS.

DO NOT ENGAGE MELBOURNE IT.
DO NOT PURCHASE ANYTHING FROM MELBOURNE IT.
DO NOT USE MELBOURNE IT.

ZERO STARS.

Recommendation: DO NOT USE MELBOURNE IT.

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M. O'Reilly

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M. O'Reilly

Verified customer

Once more, get in touch with Melbourne IT but this time, provide them with a legal threat for negligence and demand that they acknowledge the problem and provide you with compensation. Give them a time schedule explaining the effects in money and other functions. In case they continue to disrespect your requests, report them to consumer protection agencies and think of pursuing legal proceedings with them as well. Make sure all the exchanges have been documented.

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Melbourne IT Contacts

Melbourne IT phone numbers

1300 654 677
1300 654 677

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Customer Service (Local

1300 793 248
1300 793 248

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Sales (Local

1300 706 965
1300 706 965

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Domain Portfolio Solutions (Local

+61 386 242 300
+61 386 242 300

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Reseller Support

+61 386 242 446
+61 386 242 446

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Sales & Reseller Sales

+1 (888) 863-2686
+1 (888) 863-2686

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United States (Customer Service

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Melbourne IT address

Level 1 120 King St., Suite 1190, Melbourne, 3000, United States

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Nov 27, 2024
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