This is my 2nd bad experience with MW (and the last one, for sure). I needed to rent a tuxedo so I called 4 different to check on prices and availability. Average $80, all had availability. Called MW they offered "from 59 + 15 (shoes), and also available", so I went there because it was the nearest.
Once in the store, the attendant tells me that there's an extra $20 "rush fee" (never said so over the phone). I told him that everywhere the same tuxedos were at $80, so I wouldn't pay more. He spent a few minutes on his calculator and compute and told me it was ok. That he could take out the $20. So with taxes, the amount would be $89. Fine for me.
After we spent about 20 more minutes trying the tux, measurements, etc...I was told that there was a HUMAN ERROR, and that the real amount to be paid was $119!
Total time lost: about 45 mins + driving time.
After that I went to another shop in Coral Gables where I was treated AS A CUSTOMER! and paid was what offered, $80 for a much nicer tux.
NEVER WILL GO TO MW AGAIN!
The complaint has been investigated and resolved to the customer’s satisfaction.