Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Banks MetaBank Why your company won’t refund my money that was stolen out of my account
MetaBank

MetaBank review: Why your company won’t refund my money that was stolen out of my account

L
Author of the review
12:41 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I called on 8/25/2023 complaining about someone somehow duplicated my card number a charged my account $175 three times ($525) at 2 different Wawa made a police report and provided it and they still I haven’t received my stolen money keep saying they need all this additional information. What else is it that I can get because to my knowledge there is nothing else I can provide.

Their policy states:

Am I liable for unauthorized transactions?

You can take peace of mind in knowing you will not be held accountable for unauthorized transactions, as your Account is protected by The Visa Zero Liability policy. Some limitations may apply.

Visa's Zero Liability Policy* is our guarantee that you won't be held responsible for unauthorized charges made with your account information. You're protected if your Visa credit or debit card is lost, stolen or fraudulently used, online or offline.

****NOTE: *Visa's Zero Liability policy does not apply to certain commercial card and anonymous prepaid card transactions, or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use. Contact your issuer for more detail.

However they don’t live up to it!

Desired outcome: Want my stolen money!!!

More
Send message
Copy link
Report
0 comments
Add a comment

More MetaBank reviews & complaints

MetaBank - money fraud 21
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
MetaBank - rudest customer service 63
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
MetaBank - travel card was never reloaded, meta bank kept my money from me so I had no access to it at all during my travels 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
MetaBank - safe line account protection services 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
MetaBank - office of thrift supervision discontinue 27
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
MetaBank - direct deposit 2 days early
MetaBank - no one can refund me even after almost 2 weeks of trouble tickets
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
MetaBank - I never received my 2nd and 3rd stimulus
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
MetaBank - Unauthorized use on my account last 2 was fraudulent
MetaBank - Hold harmless/ indeterminfi
View all MetaBank reviews and complaints

  1. MetaBank Contacts

  2. MetaBank phone numbers
    +1 (866) 550-6382
    +1 (866) 550-6382
    Click up if you have successfully reached MetaBank by calling +1 (866) 550-6382 phone number 1 1 users reported that they have successfully reached MetaBank by calling +1 (866) 550-6382 phone number Click down if you have unsuccessfully reached MetaBank by calling +1 (866) 550-6382 phone number 7 7 users reported that they have UNsuccessfully reached MetaBank by calling +1 (866) 550-6382 phone number
    Cards And Accounts
    +1 (866) 559-5037
    +1 (866) 559-5037
    Click up if you have successfully reached MetaBank by calling +1 (866) 559-5037 phone number 2 2 users reported that they have successfully reached MetaBank by calling +1 (866) 559-5037 phone number Click down if you have unsuccessfully reached MetaBank by calling +1 (866) 559-5037 phone number 11 11 users reported that they have UNsuccessfully reached MetaBank by calling +1 (866) 559-5037 phone number
    Personal / Business Banking
    +1 (605) 692-2314
    +1 (605) 692-2314
    Click up if you have successfully reached MetaBank by calling +1 (605) 692-2314 phone number 0 0 users reported that they have successfully reached MetaBank by calling +1 (605) 692-2314 phone number Click down if you have unsuccessfully reached MetaBank by calling +1 (605) 692-2314 phone number 0 0 users reported that they have UNsuccessfully reached MetaBank by calling +1 (605) 692-2314 phone number
    Brookings, SD
    +1 (515) 288-4866
    +1 (515) 288-4866
    Click up if you have successfully reached MetaBank by calling +1 (515) 288-4866 phone number 0 0 users reported that they have successfully reached MetaBank by calling +1 (515) 288-4866 phone number Click down if you have unsuccessfully reached MetaBank by calling +1 (515) 288-4866 phone number 0 0 users reported that they have UNsuccessfully reached MetaBank by calling +1 (515) 288-4866 phone number
    Des Moines - Highland Park
    +1 (515) 274-9674
    +1 (515) 274-9674
    Click up if you have successfully reached MetaBank by calling +1 (515) 274-9674 phone number 0 0 users reported that they have successfully reached MetaBank by calling +1 (515) 274-9674 phone number Click down if you have unsuccessfully reached MetaBank by calling +1 (515) 274-9674 phone number 0 0 users reported that they have UNsuccessfully reached MetaBank by calling +1 (515) 274-9674 phone number
    Des Moines - Ingersoll Ave.
    +1 (605) 338-0059
    +1 (605) 338-0059
    Click up if you have successfully reached MetaBank by calling +1 (605) 338-0059 phone number 0 0 users reported that they have successfully reached MetaBank by calling +1 (605) 338-0059 phone number Click down if you have unsuccessfully reached MetaBank by calling +1 (605) 338-0059 phone number 1 1 users reported that they have UNsuccessfully reached MetaBank by calling +1 (605) 338-0059 phone number
    Sioux Falls, SD
    +1 (605) 977-7500
    +1 (605) 977-7500
    Click up if you have successfully reached MetaBank by calling +1 (605) 977-7500 phone number 0 0 users reported that they have successfully reached MetaBank by calling +1 (605) 977-7500 phone number Click down if you have unsuccessfully reached MetaBank by calling +1 (605) 977-7500 phone number 0 0 users reported that they have UNsuccessfully reached MetaBank by calling +1 (605) 977-7500 phone number
    Sioux Falls - S. Minnesota Ave.
    +1 (605) 336-8900
    +1 (605) 336-8900
    Click up if you have successfully reached MetaBank by calling +1 (605) 336-8900 phone number 0 0 users reported that they have successfully reached MetaBank by calling +1 (605) 336-8900 phone number Click down if you have unsuccessfully reached MetaBank by calling +1 (605) 336-8900 phone number 0 0 users reported that they have UNsuccessfully reached MetaBank by calling +1 (605) 336-8900 phone number
    Sioux Falls - West 12th St.
    +1 (712) 732-4117
    +1 (712) 732-4117
    Click up if you have successfully reached MetaBank by calling +1 (712) 732-4117 phone number 0 0 users reported that they have successfully reached MetaBank by calling +1 (712) 732-4117 phone number Click down if you have unsuccessfully reached MetaBank by calling +1 (712) 732-4117 phone number 0 0 users reported that they have UNsuccessfully reached MetaBank by calling +1 (712) 732-4117 phone number
    Storm Lake, IA
    +1 (712) 732-6655
    +1 (712) 732-6655
    Click up if you have successfully reached MetaBank by calling +1 (712) 732-6655 phone number 0 0 users reported that they have successfully reached MetaBank by calling +1 (712) 732-6655 phone number Click down if you have unsuccessfully reached MetaBank by calling +1 (712) 732-6655 phone number 0 0 users reported that they have UNsuccessfully reached MetaBank by calling +1 (712) 732-6655 phone number
    Storm Lake Plaza
    +1 (515) 309-9800
    +1 (515) 309-9800
    Click up if you have successfully reached MetaBank by calling +1 (515) 309-9800 phone number 0 0 users reported that they have successfully reached MetaBank by calling +1 (515) 309-9800 phone number Click down if you have unsuccessfully reached MetaBank by calling +1 (515) 309-9800 phone number 0 0 users reported that they have UNsuccessfully reached MetaBank by calling +1 (515) 309-9800 phone number
    Urbandale, IA
    +1 (515) 226-8474
    +1 (515) 226-8474
    Click up if you have successfully reached MetaBank by calling +1 (515) 226-8474 phone number 0 0 users reported that they have successfully reached MetaBank by calling +1 (515) 226-8474 phone number Click down if you have unsuccessfully reached MetaBank by calling +1 (515) 226-8474 phone number 0 0 users reported that they have UNsuccessfully reached MetaBank by calling +1 (515) 226-8474 phone number
    West Des Moines, IA
    More phone numbers
  3. MetaBank emails
  4. MetaBank address
    5501 S Broadband Ln, Sioux Falls, South Dakota, 57108-2253, United States
  5. MetaBank social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all MetaBank contacts
MetaBank Category
MetaBank is ranked 206 among 414 companies in the Banks category
#204 United Bank [UBL] United Bank [UBL] #205 Idbi Bank Idbi Bank #206 MetaBank MetaBank #207 Truwest Credit Union Truwest Credit Union #208 Paya Paya

Most discussed MetaBank complaints

rudest customer service
1
(opinions to this review)
MetaBank Alternatives
North American Savings Bank (NASB) 3 reviews Truwest Credit Union 1 review Bank of England Mortgage 5 reviews Arab National Bank [ANB] 111 reviews PP Financing 2 reviews