Mistplay review: Very poor customer service

I've been playing the mistplay app for the last 2 years on and off. I haven't had problems trying to redeem gift cards in the past up until now. Unfortunately with the last four gift cards that I've gotten within the last 2 months, all for $10, all Walmart gift cards, Mistplay has been screwing around. Completely ignored me no matter how many messages I sent support! It says in a brief message when you purchase a gift card from Mistplay that it only takes 48 hours for the gift cards to come, which most of the time is right. I have literally had to message them and ask them why 3 to 4 days later my gift cards still haven't arrived only to be ignored by them. I have also emailed them a week ago regarding missing units and loyalty gems for purchases I've made in the game for a task that I was trying to complete. I still have the screenshots I sent with the message. I completed the task "twice"! No compensation was given, no units were given and I did not receive my loyalty gems. I still have not gotten an answer from these people for either issues. I'm getting so tired of this with this stupid app! Seems like the longer you play the more b*ll[censored] you have to deal with. I just want my missing units my missing loyalty gems and my missing gift cards,...how hard is that?.. You've made promises to pay out to people! Like why is it that you're not paying out to loyal customers? Fix the issue immediately or there will be a lawsuit on your hands.