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MoboReader-The Alpha King

MoboReader-The Alpha King review: MoboReader app

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7:28 am EDT
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I was reading mistaken marriage since june I bought the chapters to read as it takes forever to collect free coins to read and I found the book enjoyable, however, since july it has been nightmare. I have spent over £200 pounds to read the book which is not complete yet. My last purchase was 24th august 23 which cost $20 dollar for 2000 coins plus 1400 free coins thse would allow me to read the last 4 vip chapters available to read plus I would still have plenty of coins left, however, I was only able to read 3 chapters and all the coins dissapeared when I checked they had charged 810 for 1 chapter, 780 for another, 430 for another one. Before I bought the chapter it said 226 to read the chapter but instead they took 810 for it. I felt soooooo frustrated when I tried to read the other chapters and was unable because I had no coins left I tried to contact them many time and felt even more distressed as it kept pop up the chat annie computer response which keeps send message to bind facebook to get coins. I tried to speak using the agent option but all I got in response was that the agent was away from it desk and would get in contact as soon as possible which did not happen at all.

I feel very dissapointed and frustrated because there are quite few interesting books but the way moboreaders treats its customer is ridiculous. And I found it an extortion the amount of coins the charge to read a chapter.

Desired outcome: First I would like a refund.I would like the app to take costumer complaint seriously and act quickly

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Update by Ilda24
Sep 11, 2023 2:15 pm EDT

I am still waiting for the reply of my complaint as I haven't heard nothing so far.

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MoboReader-The Alpha King Category
MoboReader-The Alpha King is ranked 18 among 35 companies in the E-books and Audiobooks category