Monro Muffler Brake review: Bad service and no professionalism 1

I have been coming to Monroe Muffler since I learned how to drive. That is my whole family's go-to shop. I have never had an issue with any of their shops. However, I went there to get the right headlight lightbulb changed and the next day, after they changed it, it went out on my way to work. I called the next day and left a message hoping they'd call back (as the voicemail said they would). By Friday they hadn't called and I had had a work trip the next week so I decided to deal with it when I got back. The Monday I returned home I called again and this time they answered. I asked them relook at it but they told me they did not want to see it again and told me to take it to another shop to ensure there wasn't an electrical issue. I took it to this place, and the mechanic there said there was no issue with the electrical but he said the light bulb was possibly Korean and he wasn't sure if that is why it wasn't working, or if maybe it wasn't clicked all the way. He charged me $108 (including tax) for his time and switching out the light bulb. I went back to Monroe Muffler the next day to ask for a refund for the work they had done. The manager was not there so I explained the situation to the mechanic on duty. He instantly yelled at me claiming everything I was saying was complete BS and there was no way that they could have messed up, he did not calm down until I told him that I was not the one who did the work on the car and was not the one who wanted to go to the other shop. He told me to come back on Saturday when the manager was there.
My husband and I went there on Saturday and talked to the manager. He told us that because another mechanic touched the lightbulb after they did that they could not give us a refund. He stated that the other mechanic should not have replaced the lightbulb and we should have come back and that if we wanted a refund, he couldn’t do anything about it. When my husband asked why they would have sent me to the other place and risked the other mechanic working on the car vs just double checking it, the manager was very condescending and started going through all the technical reasons why they wouldn’t have been able to fix it if it was an electrical issue. However, as that was obviously not the issue, that answer just further bewildered my husband and me at the lack of accountability and professionalism.
Monroe Muffler refused to relook at the work of a car to rule out that their work was wrong before sending me to another shop where I was charged $108, AND then refused to refund me for their work that didn’t work and said I shouldn’t have let the other place work on my car. I will not be going back to this shop which is going to cost me more money, time, and energy.