MPP
Reviews and Complaints

I was sorely unhappy with the service I received. I was told it would take approximately 1 hour and 15 minutes to complete my oil change after 2 and a half hours I had to find my advisor and ask what was taking so long and was then informed that they did not have the correct oil filter. After driving almost a hour to get to the dealer and waiting over 2 hours to get my vehicle serviced I don't feel that your service is worth it!

MPP delivered on what they said they would cover! Experienced a blown tire while driving home in the evening. Called MPP and was informed to take car to my choice of repair, discount tire, *** etc., for replacement. Went to discount the next day and tire was replaced (beyond repair) and no deductible with a comparable tire brand, Michelin. I am extremely pleased that when I bought car. this warranty was offered! Hats off to MPP for exceptional service with no hassles whatsoever!

I had transmission failure on my Ford Escape, with only 60,000 miles. It was just out of manufacturers warranty. Fortunately I had the extended mechanical warranty through MPP. Ford wanted $7K for the repair, ridiculous. But, MPP not only covered the cost, but they also advocate so the dealerships or mechanics are not taking advantage. Dave T was great, as was Steve Chilson. They were quick to respond and very personable. I appreciate good service and honest companies! Thanks guys, I appreciate you!

MPP has always come through when called upon. They picked up the entire *** of my oil change and tire rotation. It included *** 1 oil. Even the technician said it must be a good plan if they didnt haggle over the premium oil which most other service plans do. I am very happy with MPP. I truly recommend them. The one down side is they operate on central time, so if make an appointment too early, you have wait for them to open to accept the claim. For me it worked out just fine; had to wait just a few minutes longer.

This company is absolutely horrendous. Not only would they not pay on any services, they sent out an adjuster to deny an intermittent problem with side view mirrors because of cost. 3rd party representatives at the dealership were able to witness/recreate the intermittent problem, however when the adjuster arrived, they supposedly could not recreate it and thus would not believe an independent 3rd party from the dealership. This is far and away the worst extended warranty we have purchased and quite possibly the worst money spent.

First Midway Chevrolet is top notch and purchasing a warranty with MPP has also proven to be a pleasurable experience. There are a few warranty companies that have leached into the market who can make customer service a nightmare. You won't have that experience with MPP. Excellent support and excellent customer service. This is the 2nd vehicle purchased from Midway and both vehicles I chose to have covered by MPP. My kids ride in the vehicles and we're sharing that we're very satisfied with MPP and the warranty services they offer..

Purchased extended warranty from them that will last up to 125K. Airbag light went off at 100k, and the dealer wanted me to pay since it was not covered by warranty. Called MPP and they won't cover it, even though All airbag components are covered under their warranty. Their reasoning was that since no parts were replaced, they can't cover it. This logic behind not honoring the warranty can be described as SCAM. If they won't even fix and airbag safety issue, they do not need to be in the warranty business. Do yourself a favor and do not buy warranty from MPP.

My 2014 Malibu was diagnosed with a solenoid problem in early March. I had paid $2495 for a 6 yr 72,000 extended warranty through MPP . The warranty expired because the 6 yrs defers to the date the vehicle was put into service, which was almost 3 weeks prior . I contacted MPP via email & to my astonishment I was called by Lou C with MPP. within 3 hours . He said they would make a 1 time exception & honor my warranty . Very easy to deal with , Mr. C dealt directly with the Chevy dealership so I didn't have to . The dealership called me & said your warranty covers repairs and bring your vehicle . I wish to rate MPP 5/5 and hope I can use for all warranty needs in the future.

I paid for a service package on my *** Civic. While taking it in for service before several road trips i was told that MPP would not pay for it because i had not had enough time in between oil changes. I was told that i could always try to take time out of my cross country trip to find a dealership that will provide the service then. The *** dealer in *** had never even heard of MPP and was not sure if they would be able to compleye the service through the. Icing on the cake was that the agent i spoke with seemed like they could not be happier telling me that my service would not be covered. I will be calling to cancel my service contract and just pay out of pocket from now on.

I Purchased GAP coverage for a 2018 *** Corolla. Due to an accident while being towed, the vehicle was a total loss. After all Insurance payments were made MPP refuse to pay $1,388.00 due to "Conditional Adjustments". Both Geico and *** Total *** agree that no Conditional Adjustments exist and that MPP should be paying the $1,388.00. In fact, I had both Geico and MPP on the phone at the same time. MPP told Geico they must have filled out the form incorrectly. Geico mentioned the form is a standard form and that MPP is misreading it. *** Total Loss also called MPP, they refuse to reopen the claim. I have filed a complaint with ***. They are telling me that MPP is a 3PL and that they hold no responsibility for how MPP conducts their business even though *** is offering MPP services at their dealerships.

Worst GAP insurance ever! My car got totaled on April 21. I submitted all my documents May 22. They reached out saying they needed a police report. I explained to them that no police report was file do to the car being damaged by an object in the middle of the road. No injury and or no other car involvement. Also my insurance also stated in their documents that no police report was filed. I called several times over these past few months only to tell me that LAPD takes forever to respond. I stated that no police report was filed numerous of times and all I get is the run around. Trying to keep up with the payments on a car they should have paid off is ridiculous. I paid for a service and I expect for them to pay it off. Simple. My insurance paid off their portion with in a month. MPP has not done jack. They should be ashamed.

Car was totaled. *** advised me to contact the extended warranty company to request a refund of the balance of the warranty. Completed their forms & sent with requested documents within an hour of receiving them. After waiting a few weeks with no communication from them, I called to find out they "couldn't open one of the documents" so they just sent the check to the prior lien holder...well, the car was totaled so there was no longer a lien holder, one of the documents required was a PAID IN FULL letter from the bank meaning there was no more money owed on the car. I then had to hassle with the bank as the account for the loan had been closed when the car was paid off. Not a call to advise they couldn't open the file, not an email, nothing...just felt it ok to send MY monies to the bank & call it a bank problem. When I asked the MPP customer service person why that was done, her reply was that there were only 2 people doing this particular job at this time. While I understand employee shortages, that is no excuse to not properly handle the *** of customers. If it were her money, I am sure she would feel the same.

Only gave one star because they don't have a zero. I was pushed into purchasing this plan by Toyota of Dallas on a new vehicle, paid $1500 to them. I had never had a claim on the policy. I sold my car and requested a refund of the unused portion of the plan on April 11. I was told I would be refunded $269, to send in all of my documentation and they would process the refund. I did this and heard nothing, kept calling them back and they acted like it was a new claim each time I called. On the fourth time of this the Customer Service Rep told me I drove the car 73,000 miles of a 75,000 mile policy and that there was no refund. I told her that this was a 6 year/100,000 mile policy so she asked for proof. I tried sending her the proof and the email address she gave me came back with was undeliverable after I had read the email back to her and she said it was correct. I called again and got a person that I had talked to before about the refund who took all of my information and then would never respond to my emails asking for an update. When I asked Krista what her last name was that I believed we had spoken before she asked for the VIN number of my policy and put me on hold never returning to the call. After waiting on hold for 25 minutes after Krista answered the phone and never came back I hung up. My GAP coverage plan was through Toyota Financial and I received the refund of the unused portion of that policy within four weeks of the car being paid off but these people have no intentions of refunding any monies to anyone. As of today 7/14, I am no closer to receiving any monies of that refund. These people just take your money.

This company is useless and basically taking hard earned money and not paying out claims. I owe the lien holder $759 after the insurance company paid and the refund from the warranty company was paid to the lien holder. I submitted every document that was requested in a timely manner. Today I was told that the GAP company is only paying $63.60 benefit towards the above remaining balance of the loan. This is unbelievable and I paid $800 for the coverage. The company told me that I was two payments late on the loan. I have not missed a payment and the loan was current when I totaled the car. On 10/20. The company stated that according to my contract, my payment was due on 10/14 and I did not make that payment. I had an approval from the lien holder to change my payment date to the 20th of every month. This change was requested within months of securing the loan in 2018 and it was approved in writing from the lien holder. I offered to submit this information and was declined that option because the original contract had my payment due on the 20th of each month. I offered to have the lien holder send the Gap company an updated payment history and that too was declined. Basically the company was not willing to review my case again but rather declined to pay any more benefits. I did contact the lien holder to inquire about the status of the account and the representative confirmed that my account was current and also offered to speak with a representative from the Gap Company to confirm my account information. I informed the lien holder representative that MPP was not willing to review my case again. I am so disheartened by the decision of this company! The ultimate goal is not to assist the customer but to find a way to decline to pay the claim.

MPP was great. They were able to take care of all costs to my SUV that had a broken motor mount. But I will say that the place I took my SUV to have serviced at *** of ***, *** was hands down the absolute worst experience of my life. And I was in the *** and served in ***, so that's saying something right there. Their customer service was terrible. They had me check my vehicle in for an appointment, then didn't even look at the car for 2 weeks. Never helped me get a rental car. And then charged me full price for one when I finally was able to get one. They never returned any of my calls. And never updated me not once on when my vehicle was finally fixed. I even called the *** and they never returned my call. In the end, I paid over $800 on a rental car while my vehicle was at their shop. And when it was finished, they made me pay for my own Uber to get down to them to pick up my vehicle, that had been finished that day but nobody ever called to inform me. Then I paid a $100 deductible to add insult to everything. If I was in any position to shut any business down for practices, and just overall customer care. I would shut this place down and fire every single person working there without batting an eye. They don't care about the customer. All they want is your money. Zero stars. And the worst Yelp review. Great thing is that I was the *** of Yelps personal security for over 4 years, and he is still a good friend of mine. I made a quick call and made sure that they got my bad review added to their business page with a speedy personal application, so they will definitely be getting my review and many other bad ones as I have talked to many others that have had similar experiences at their shop. Really do hope these reviews take away a ton of business from them because they deserve bad *** for how they treat people. Terrible business, and the worst employees. Never, ever take your vehicle there.

I bought a Platinum Tier Package for my automobile to protect it against any problems, In October My Automobile had some problems and was taken in to be repaired. The Automobile Dealership where I bought this car stated that the engine was defective and said that they would contact MPP (Mechanical Protection Services) for repairs covered under the extended Protection Plan that I had purchased. its been well over two months now and MPP has still not fixed my Vehicle. I have been without my Vehicle for a long time.

Purchased Gap Protection coverage when I purchased a vehicle. Only had the vehicle for a year. Gap insurance was $800. Contacted MPP.com and they worked with me via email to cancel the plan. I provided all requested documents (pay off letter, odometer statement, etc). It's been over 4 months since I was told I would receive a check for the prorated policy refund. Sitting on hold for hours with them, nobody cares. I've called the direct extension and keep ending up in a loop of *** music with interruptions saying how my call is important to them. The policy is sold as 'refundable' based on milage/time since purchase.

I contacted the company through their website using the contact us feature about cancelling my contract in 12/20. After a week without response I contacted them by phone to formally request cancellation of my contract. At that time the representative promised to back date the request to the date I initially contacted them. They provided me a quote, verified my lienholder and informed me the check would be mailed to them and to expect it to take 2 -3 weeks. My lienholder to date has not received any payment. I contacted MPP today and they now claim to have no record of my request and asked if I had submitted the cancellation in writing? I was not asked to do so prior. Now they cannot locate any information and want to call me back.

I purchased a car back in Sept 2019 and bought the GAP insurance. On September, both me and my then 1yo son got covid. I am a single mom and I asked my lender to defer 2 payments, it was approved. On June 14 on our way home from visiting my parents, I was hit by a drunk driver and my car was totaled. Luckily, both me and my son were unharmed in the accident. GAP has covered only half of the remaining balance on the note stating they do not cover deferred payments, while I understand that, this was not a normal deferred payment. BOTH me and my son had covid for a month and the car accident itself was not my fault. The police report provided to them clearly states it was DWI. Again, I am a single mom and GAP is telling me its not their problem. Are you able to help?

Last year, I bought a new truck, I was sold a protection plan thru this company. Two days ago, I went to the dealership with a complaint, they informed me that the issue should be covered with this plan, I contacted MPP who stated it was covered. The dealer contacted them, or in turn stated it was not covered to the dealer. When I called today, they told me that they were never called by the dealer. Clearly a lie by them because I even had the name of the person they dealer spoke to. Now they claim that they do not cover anything until the factory warranty runs out. I have been paying for this coverage, and in no place does it say the part I needed replaced was not covered, nor does it say they do not cover anything until the factory warranty expired. But this is exactly what ***, the manager stated. I then asked for a refund and they refused.

I bought a 2 year mechanical protection plan for my SUV on Feb. 15, 2021 that I paid for in full with a credit card for $1541. I purchased it knowing that I could cancel at any time before the 2 years wear up and would receive a pro rated refund. I requested a cancelation on July 22. July 23, I got an email saying my request was received. After a week, I called to follow up. 1st call: on hold for 20 min and left a voice mail for a call back. Never got a call back. 2nd call: on hold for 46 min, hung up. 3rd call: on hold for 12 min, spoke with someone who couldn't answer my questions and put me on hold AGAIN for a long time then came back and said she had no information about when I would get my refund and to "not call back for 2 weeks." In today's 24 min call I found out that they sent my refund to the dealership and that it was processed 8/9, 12 business days after my request. Told I would be emailed next week after they contact dealer. I called dealer and was sent to voicemail.

. MPP Co, Inc, GAP Department has repeatedly claimed not to receive the GAP Claim Form I have repeatedly emailed. Now *** is trying to discredit GAP coverage $800 something payment to *** for payoff questioning my use of the vehicle; even asking what the destination of any trips I took was. Yes the mileage is high. Being concerned I called a MPP Gap Contract seller at a dealership who said no, the car is covered; said to press thru the block, he had never heard of such. I have the policy I signed and I don't read it to disqualify my coverage based on my employment. In the course of owning the car I did travel freely, work for the US Census, (level 1 and 2), Uber Lyft and DoorDash, among other things. I purchased an economy car so I could enjoy trips. I don't read in the contract a breach. They also sent a second page but it's faint, vague, undated and unsigned. I request MPP Gap pay the requested amount of $800 something to *** as agreed in contract.

I was involved in a motor vehicle accident on February 11th,2020. My vehicle was totaled, I contacted my insurance company and my GAP coverage contact which is MMP Company Inc. Today's date is 04/21, last Friday I received by mail a letter stating that the balance for my vehicle will now be going into collections. I have been in constant contact with the claims department at MMP Company Inc by phone and by email in regard to this matter, mind you. So when I contacted them today, the first call was transferred to a supervisor that was not in, which I'm sure she was aware of, the second call was a rude gentleman by the name of *** who disconnected the call after saying ma'am over twenty times interrupting me. I finally spoke with ***, who was patiently enough to listen and offer me the option of him personally reaching out to the *** police department for a report stating that there was no report. After, two and a half months of waiting on the *** Claims department with in MMP Company Inc, I will have a collection of bills rising in my name because of the impending car note collection and my daily tow yard fee since February 11th, I don't know how I'll be able to afford all of this mess caused by there lack of professionalism and need on behalf of the consumer. This charge from the tow yard should be the responsibility of MMP Company Inc.

My car was deemed a total loss to hail damage May 3. My *** Insurance made a payment to my lienholder(***) on 07/27 in the amount of $9,571.00. I started my MPP GAP claim on 06/30 to have the quickest service possible and they sent me an email with a list of required documents. *** processed the letters and sent them on 7/15. I was told by MPP they would be working directly with *** so I did not need to keep calling and checking on the status but I could send any of the documentation I already had. Each time I called MPP the customer service reps were rude and I got hung up on just about every time I called. None of the correspondence was consistent. I was told they received all of the necessary documentation- they just hadn't processed that days emails. I waited a literal MONTH and called back. I was told they had not received the documentation. I told them I had already spoken with someone who verified it was received but not processed and they told me that was false. Not only that but the customer service rep was rude and dismissive AGAIN. I sent MPP the same documentation 3 separate times and proceeded to send the documentation MYSELF again. When it was finally processed it took 3 weeks to get the check cut and sent to my lienholder. I had to call multiple times and was told it would be sent on one date (9/23) so I wrote it down and when that day came I called to verify. I was then told payments could only be sent on Wednesdays so it wouldn't be mailed until the 30th! Its the middle of a pandemic and we're already struggling enough and this is the last thing we needed. I'm 22 and have gone 3 years with no late payments and because of this sub-par(at best) service, misinformation & negligence of MPP it has taken over 2 months to pay the remaining balance of $1573.54 and now I'm not able to get another vehicle because my credit has been so drastically effected. Where are these "recorded" calls when we need them!?