MSC Cruises review: Cruise not as expected

Check in experience was horrible with long lines around a warehouse size building with ques going back and forth [1.5 hours]. When we got to the front of line, we were given an itinerary change for completely different cruise [alternate cruise schedule]. We tried to cancel trip at that moment but could not receive confirmation of any kind of refund. Internet package useless as I could not browse, emails took days [some didn't at all until we disembarked at end of cruise] to send as did texts. Staff was not very well informed or helpful, so we ended up in lines to talk to staff that did not always know the answer or sent us to different staff member. Meals did not come with everything described in menu [and waiters did not know why]. Weather during entire week was cloudy, rainy and rough waters which was their reasoning for changing our itinerary for original destination [original destination was 2 days at sea and 4 docked, alternate was 4 days cruising and 2 half days in ports of which one was Florida.