Royal Caribbean Cruises
Reviews and Complaints

Embarking on a cruise with Royal Caribbean Group was a rollercoaster of emotions. While the ship itself was beautiful and the service satisfactory, the experience was marred by a significant issue. Unfortunately, our luggage went missing, causing distress and inconvenience. Despite our efforts and the staff's attempts to locate it, the bags remained unaccounted for throughout the journey. This led to a series of challenges, from lack of essential items to the disappointment of missing formal attire for special evenings. The staff's responses, though polite, seemed limited by protocol, leaving us feeling helpless. The inability to resolve the situation efficiently and the lack of clear communication added to our frustration. The promised refund for inconveniences faced was delayed and only partially processed, further adding to the dissatisfaction. This experience has left us hesitant to consider another cruise with Royal Caribbean Group in the future.

I would give them no stars if it was possible! We just returned from a cruise on the Odyssey of the Seas. This was, without a doubt, the worst cruise that my husband and I have ever taken!

It started the day we boarded and we found that I could not do the muster briefing because someone from RCCL had loaded my husband's information and picture on my seapass card. Next we found out that our balcony stateroom was 75% obstructed by steel beams! I logged into the app to check and see what time our dinner reservations were for that night, only to find that every reservation had been deleted. After waiting on hold for 45 minutes, my husband and I went down in person at dinner time to check when our reservation was. It was crowded in the hallway, so I found a staff member from the dining room and attempted to explain our situation to him. He responded by putting his hands on me and shoving me into a line telling me to wait in line until I got to the front to ask!

The next few days were relatively uneventful, but the cruise had two days at sea before docking at the end of the cruise in Ft. Lauderdale. The cruise was meant to be a relaxing time for my husband and I, however, in ended as anything but relaxing. The second to last day of the cruise my husband and I went up to the pool deck, got deck chairs, spread out our towels, and put our books, bags, shoes and sunscreen on the chairs before we went into the restaurant to get ice. We were gone MAYBE 20 minutes. When we got back, all of our personal belongings were gone and there were people in the chairs that we had! We found out from another passenger that two passengers had wanted chairs in our area but there were none available so after we walked away they got one of the housekeeping attendants and told them that we had been gone an extended period of time! Housekeeping took their word for it and removed all of our stuff! We tried to talk to a member of management, to no avail. No one cared at all that we had been targeted and our personal property inappropriately removed! Even worse, the staff at RCCL supported the action! Meanwhile, there were dozens of deck chairs that had been "saved" for hours that went unnoticed by housekeeping. After speaking with a manager, things were put into a ridiculous perspective. My husband and I, who planned on spending time together relaxing on the cruise, could not go in the pool or hot tub together, we could not do any deck activities together, eat together or even walk around, for fear of our privacy and personal belongings again being violated and taken. As a result, one of us had to stay on the chairs at all times when the other did things around the pool alone! The last two days of our cruise were completely ruined! We emailed the corporate office about our trip and no one cared at all about any of it, not even that a member of their staff actually put their hands on me and shoved me!

My husband and I are both diamond level members with RCCL but this cruise was such a terrible experience that we will never cruise with RCCL again! I have been on over 20 cruises with a variety of different lines and have never experienced such horrible treatment and such an indifferent executive office! Do yourself a favor and save your money! Post-COVID Royal Carribean is absolutely terrible!

I recently sailed on the Ovation of the sea, departing Sydney on February 21st returning on March 2nd, Booking number 967406.

We did not have a drinks package but decided to pay as we went. I had provided my credit card details prior to departure and expected that my card would charged a few days after we returned. This was done and the charge of $1664.01 was about what I expected. However, I then noticed that we had been charged $1502.69 while we were on board, those charges going through about every second day.

I am assuming that this was an administrative error and can be easily addressed. However, I have advised by bank and they are investigating the matter.

I'm so disappointed that you guys are promoting affairs under your watch, my Husband Tinashe Goronga came there so that he can provide for his 2 kids but now apparently he impregnated a lady named Judith who recently joined your team and how are you guys keeping pregnant people in your ship is it allowed?Now my husband extended his contract, he was supposed to be home with the kids now his busy with the affair and the kids are suffering without food. Im so disappointed, you have to think of families left behind.

Hello good afternoon we were on the Fredon of the Seas back on August 26th 2023, I purchase insurance like I usually do when we travel, and got sick while on board, I was seen by the ship doctors and before I left the ship we settle the Bill in full, upon arrival I send all the info as requested by the insurance comp AON and there going back and forth asking for this and that so they don't have to pay, I was told I need to file a claim to my primary insurance which is Medicare , I told them why should I do that when we always purchase insurance in all our trips and the reason people do well to make a long story short they are not going to pay well you lost a customer and you should check and see what you offer people before you sell it.

Reference number 3368490

Claim number 23RCC15793

Jose Gonzalez

Booked a cruise over the phone with Royal Caribbean and was told it was fully refundable if I canceled within a certain amount of time before the cruise. I contacted Royal Caribbean to cancel and then wanted to book another destination which would have been thousands of dollars more. They said that they would need to review the call where I was told my deposit was refundable and get back to me. They never got back to me. I then emailed the executive office and McKenna responded and basically told me too bad and did nothing for me. So now I’m stuck going on this cruise because of the lie Royal Caribbean told me and will never cruise with them again. I never even got my cruise receipts upon booking and had to call to get them to send them to me. Very unprofessional.

Just got off of allure of seas7 day cruise oct 22. I have never seen the trash dope dealing people that royal allowed to destroy our week of cruising. First time I have not felt safe been on dozens of royal cruises, 300 people kick off of boat for selling drugs, does royal even look for drugs or just extension cords and heating pads get drug dogs check bags better, does royal want to go broke like budwiser and disney world. Very disappointed with royal

My husband booked our honeymoon, our very first cruise for Adventure of the Seas. We got to Fort Lauderdale Airport and we're diverted to Saint Petersburg due to a bomb threat. We finally flew back to Ft Lauderdale and the ship had sailed. We called to explain our situation and their attitude is "too bad. You're not getting any sort of refund." Very unprofessional and will NOT recommend them to ANYONE.

just want to let you know that RC does not honor rate reductions. I book a cruise a couple of weeks ago and looked this weekend and the price has dropped by $231.00 and they will not honor that price. I even asked to transfer the deposit to the new booking and they claim they can do that.

orignal booking 8841213 new booking with discounted rate 2761885

We booked our cruise with Royal Caribbean through their website at the end of April 2023. One of the main reasons we booked with Royal Caribbean was that they advertised a 1st Responder discount. When booking there was no option to select the discount at the time of purchasing so I contacted Royal Caribbean by telephone. I was told that the only way they could apply the 1st Responder discount was upon checking in on the cruise at guest services and that we would need to bring two forms of identification to show that my husband is in fact a 1st responder.

Two weeks later I received an email from Royal Caribbean that said the price of our cruise had dropped so I contacted Royal Caribbean and they said that since we had paid in full they couldn't refund us on our guaranteed interior room but what they could do was upgrade us to a guaranteed ocean view room and refund us the price difference from what we paid (this was $602.00). They sent me the updated invoice showing the new payment price and this was dated May 18, 2023 (there was no mention of a 1st Responder discount on this invoice that I received on May 18, 2023).

When we checked into our cruise on July 1, 2023 we went to guest services with my husbands two forms of identification and the guest services representative said that she had never heard of this before and would have to contact Royal Caribbean. We came back the next day and were told that per Royal Caribbean we should have requested the 1st Responder discount when we booked the cruise and there is nothing they can do for us. I was pretty upset and said that I had called and requested it at the time of booking was told that they couldn't offer the discount over the phone. We were told that they would look into it further and they gave us a $10 bottle of wine and we were sent on our way.

After we got off our cruise I have spent the last month emailing with Royal Caribbean and getting a different guest services representative every single week who keeps saying that the $602.00 refund was the 1st Responder discount. They are adamant that when I called to discuss the price drop of our room that the representative just randomly gave us the 1st Responder discount even without seeing the 2 forms of valid identification or me even discussing it with them. Also the 1st Responder discount is a 10% discount and the $602.00 refund would technically be more in line with a 20% discount.

At this point I am more upset about the absolute disregard Royal Caribbean has shown for their customer service and the fact that they state on their website that they have a 1st Responder/Military Discount and then this is how they treat anyone who actually tries to use it. I have been lied to at every turn when all I have tried to do is get an answer.

If it was as simple as requesting it over the phone when I booked then why was I not provided that information when I called the very first time. I am greatly disappointed with Royal Caribbean and I will definitely be letting every 1st Responder and Military family I know to not use this terrible company who does not honor what they advertise.

I have called repeatedly for the last two days regarding a ship transfer from Venice to port of Ravenna. When I purchased, I informed the rep that I was going to be in Venice for a few days prior to cruise and he said that we could meet bus at the transportation center on Venice. When i received my documents, my transfer information states that I need to meet at the airport which is 20 minutes from the transportation center. I have called 5 times and cannot reach anyone except the call center in Manila which is the team that made this mistake. Twice I was disconnected with no call back despite being asked if number I was calling from was good in case we were disconnected. Twice I was put on permahold and no one came back, I hung up after 15 minutes. The final time I asked for a number to US office and was told they do not have one. This is poor customer service and the online form seems to be ignored as well since I filled out asking how to correct this error with no response.