Royal Caribbean Cruises
Reviews and Complaints

I asked my travel agent to split the final cost of my upcoming cruise between two bank cards. The majority of the cost would be on my U.S bank debit card the rest on my German bank card. However the charge on the U.S. bank card had to be split into two charges as there is a daily limit on that card. My travel agent then contacted RCL Germany and told them how the final payment was to be accomplished. However RCL Germany attempted to charge the entire amount on my U.S. bank card in one transaction. The total cost exceeded the amount in that account and my account was locked. They then attempted to reduce the amount, but it was too late the account was locked. The U.S. bank contacted me and told me that there was an apparent fraud attempt on my account. They said my account was locked until new cards and pins could be sent to me in Germany from the U.S. This will take several weeks and most likely will occur after I have already sailed. I had planned on leaving enough money in that account after the partial payment to use on my cruise. Now the money in that account is useless to me on my cruise. I was able to scramble and arraign other payment so the cruise did get paid for on time. When I contacted RCL Germany and asked them to compensate me for the trouble I got a pleasant answer but they do not accept that they had done anything wrong. I love cruising on Royal Caribbean, the crews on these ships from Captain on down have been great. However the adminstrative agents for Royal Caribbean have no sense of responsibility to the customer. This is the second incident related to this cruise as back in October 2012 I logged onto AB Ports agency web page for Southampton England to book parking. After filling out their form it stated that I was entitled to free parking per Royal Caribbean's direction. In January of this year the AB ports parking agency told me that Royal Caribbean had denied my free parking. When I contacted Royal Caribbean and asked why they stated that the computer program identifying who is eligible was not set up correctly and it was suppose to be only offered to U.K. residents. Again no help or effort from Royal Caribbean in realizing the negative affect of their actions.

Royal Caribbean is inconsistent in their discounts and surcharges and "perks". I understand that a base price for a cruise varies according to occupancy levels like the airlines. But I was charged a single supplement fee (surcharge) while others were not, I was not given the "California discount" while others were, I paid the same price for ONE cruise while another got the continuation of the cruise for almost the same price (perk.) The British on the ship were angry that they paid almost full price while the Dominicans paid a cut rate bottom price so they also discriminate on nationality. They had done this before with an Asian cruise and people from Hong Kong who paid much less than the other passengers. They say they work with the travel agents, but THEIR reservation agents are informing passengers that if they find out that the fare goes down, they will get a refund if they did NOT book through a travel agent, which is discriminatory.

I hope a law firm that takes this will heavily advertise because on my cruise "Vision of the Seas" out of Santa Domingo there were many that were unhappy in the inequity of the pricing (and basically how lowball the cruise was) and hope that this will make them more fair in their pricing structure and if people find out and ask for some redress that they are willing to work with them.

I tried to do so with a cruise credit as I wasn't out for the money to gouge them, I just wanted some fairness in what I paid, but they wouldn't budge and I don't want anyone else to go through what I went through day after day finding out how I was continually being ripped off.

You may notify the business but they said they will do nothing and that is their final word.

To future Royal Caribbean customers…THINK twice before booking…please read our story and decide if you want to go through booking with this cruise line?!?!? It has been absolutely horrible!
~

My wife wanted to do something special for our 10-year wedding anniversary. After much thought, I purchased a 5 day/4 night cruise to the Bahamas through Royal Caribbean Cruise Line on the ship Monarch of the Seas. This was the first time we had ever cruised and most definitely our last on Royal Caribbean.
We did have several positive experiences during this trip. Our cabin attendant Luki was very pleasant and always helpful when we needed assistance. Our dining staff of Yavin and Yudi were also always aiming to please their guests and the food in the main dining room was great. CoCo Cay was beautiful and we enjoyed our day there tremendously.
The negative experience with this cruise began on August 17th when we were leaving the Atlantis resort at Nassau shortly after 5 PM that evening. After waiting over 45 minutes for a shuttle, my wife and I, along with around 10 other Royal Caribbean passengers were forced to take a taxi back to the ship. We were all incorrectly informed that the cruise ship shuttles ran as late as 7 PM (we later learned that many more people were stranded and had to pay their own way back to the ship…just curious to all you past RC cruisers, if this also happened to you as well? If it did…boy…are those locals making out on us tourists! Anyway…. we were reimbursed for our taxi ride, but we missed our dinner and were unable to return to Nassau or attend other on-ship activities due to the loss of time and late dinner and we were treated very rudely when we asked for a later dinner reservation due to the circumstances.

On Thursday, August 18th 2011, the day of our 10-year wedding anniversary, we had plans to exchange gifts and to renew our wedding vows that we specifically wrote for this occasion and planned to do so at the back of the ship. As we returned to our stateroom (6007) after dinner, we found 4 maintenance workers coming out of our room. Inside our room water was gushing from the ceiling. There was so much water that it was running into the adjacent stateroom. The passengers in that room stated that the water was gushing from our ceiling for at least 15 minutes before we got there. The maintenance workers had placed buckets on the floor to try to catch the water but the water was overflowing them. We asked where the water was coming from. One of the maintenance men said it was “ dirty water” coming from the level above us. We asked if it could be stopped so we could try to “rescue” our things and he said it had to drain first. We then stated that we had electronics (laptop computer, camera, etc) in the room and all of that was going to be ruined. We then instructed one man in the room secure our electronics.

While we waited for the water to stop for at least a half hour, no one from guest services or a manager came to speak with us. A woman, later identified to us as a housekeeping manager, walked past us in the hall, looked into our room, and continued on her way without acknowledging us.

Since no managers were coming to speak to us, my wife had to go up to the guest relations’ desk to report the incident. The maintenance staff then proceeded to remove the ceiling panels and a black substance fell all over the stateroom, including all of our things. The substance appeared to be mold;or maybe sewage residue; however, we were never officially informed on the contents of either the water or the black substance despite repeated requests.

A customer relations’ rep, Janeel, finally came to the room and escorted me to the of the guest relations’ manager office. The guest relations’ manager said that we would be moved to a different room, all over our clothes would be washed, and she would be present while we fill out a personal property report. After this meeting, I went back to stateroom 6007 and the men that were now cleaning it out were wearing masks and rubber gloves. I went into the room to retrieve our anniversary gifts and written cards with personalized wedding renewal vows. One was never found and the others were destroyed. We then asked for our own rubber gloves for us to sort through the things that they (cleaning crew) were bagging in the hall for us to sort through. Janeel then told us that we were now moving to room 1040 (junior suite) with the few belongings that were not damaged. She escorted us to our room and told us that our laundry would be washed and delivered to our room at 6AM and that someone from guest relations would come to the room to be present when we filled out our personal property report. Again, in our new/clean room…we had to sort through things and set them aside so that they could be properly reported and viewed by a RC representative and added to our property loss form.

At this time we had already wasted approximately 2 hours dealing with this incident. We never had the opportunity to renew our vows or exchange anniversary gifts. Instead, we spent that night picking through and cleaning our jewelry, valuables and other personal belongings. Janeel did provide me
with a pair of swimming trunks so that I could change out of my dress clothes. She also provided us with contact lens accessories since everything else was destroyed.

I had called the guest relations’ desk numerous times that evening after we had gotten into our new room and no one answered. When I finally got to speak with someone, I was disconnected…no one called us back.

We awoke early the next morning and received our laundry shortly after 6am. Clothes that needed to be dry-cleaned only were laundered and ruined. No one from guest relations came to our stateroom to witness our personal property report. We again tried various times to call guest relations but no one answered. So we proceeded to the guest relations’ desk in person. After explaining our situation again to the representative working at the desk, he told us someone will be with us shortly and gave us a personal property report. We waited for 15 minutes and my wife again asked to speak to a manager. After an additional 15 minutes Vivian (not a manager) finally appeared to speak to us. We had to explain the entire situation again and all she said was that she was sorry this happened that this was an unfortunate event. We told her about the personal property report and she looked it over and said it was adequate and signed it. I complained about the whole sewage/water incident and was told they would reimburse us for our damaged property and that Royal Caribbean would offer us a 50% off on a future cruise. My wife then lost her temper and told Vivian that was unacceptable, to have a room covered in sewage and be “offered 50% off of a future cruise…. it was like giving us another bill! My wife demanded to speak to a manager over Vivian…she refused to get anyone else., she stated they were all busy with the “checkouts:. I informed Vivian that I thought that our situation with sewage water was far more important than people complaining about water and alcohol they did not drink. Again…my wife demanded to speak to her (Vivians’) superior…she refused to budge.

From the time we moved into the new room to the time we departed the ship, we were unable to speak with a guest relations’ manager OR ANY manager. We continued to express the magnitude of our concern with Vivian that our milestone 10th anniversary had been ruined and that the compensation offered was not acceptable. After 15 minutes of arguing, it was now close to 7:30 AM and we needed to depart the ship to catch a shuttle for a prepaid tour that also included our airport transportation.

At this point we were given our SeaPass statement and brought it to their attention that we were being billed for pool towels, which were ruined in the incident. She had removed the towel charges and we settled our bill with a cash transaction. We had asked Vivian for information on what the water was and where it came from? She had no idea and was not interested in helping us find out.

Also, over the last 2 days we made several inquiries about a box of chocolate truffles that was delivered to our stateroom (6007) without a card. At no time could any representative from guest relations provide information on who sent this gift to us. (The flood in the room later ruined this gift). We had asked guest relations both in person and via phone and never received an answer. After returning home we had discovered that a family member sent this gift to us.

Upon arriving home on August 20th, I called Royal Caribbean Cruise Line’s guest relations and spoke to Amy (Cameron) and explained our negative experiences aboard The Monarch of the Seas. I once again expressed that we wish to have some documentation of what substances leaked into our stateroom and onto our belongings and also to speak with a manager. She said a manager was not available to speak with me but she would have one get back to me in a day or two.

Four days later I did not receive a call from RCCL, however my credit card was charged a fee by RCCL that once again included charges for two pool towels. I called RCCL again on August 23rd and spoke with Patrick who kindly reimbursed me for the incorrect charges but could provide no update on my last call.

The next day, August 24th, I again called RCCL and spoke with Gail Smith. Gail expressed that she could not help me because she was not the representative working on this incident. She did email Amy (Cameron) and cc’d he supervisor to call me to give an update.

I called on August 29th to check on the status of my personal property report, and was told we were only being reimbursed for 60% of the damaged goods listed. I was not told why this was the case and was not given any information regarding my previous concerns. That was the last correspondence I had with anyone from RCCL. I never received a call from a manager as I requested or an incident report containing the contents of the substance that ruined our belongings.
We have been home approximately 21 days since sailing with Royal Caribbean…. my wife has been to the Dr’s 2X regarding respiratory infections (is this somehow connected to the sewage/black substance in our room?…maybe/maybe not…we STILL do not have an answer as to what that black substance was or where the dirty water came from. We have since sent a letter to the US Public Health Dept, as well as The Vessel Sanitation Program of the US Centers for Disease Control and Prevention to see if they could help us get an answer from RC.
Again…let me remind you it has been 22 days since this nightmare incident on the cruise ship…. we have not been contacted or had ANY calls returned to us by RC. My husband and I both had to take turns calling because it was taking so much time out of our work days.

Today, Sept 9, 2011, my wife AGAIN called RC.! After being transferred over 8 TIMES (I am honestly NOT lying) and disconnected 2X and speaking to at least 6 different reps (having to REPEAT my story to each of them!) and being on hold with each rep for approximately 15 minutes.. I literally wasted 2 ½ hours on the phone with them…I REFUSED TO BE TRANSFERRED OR put on hold any longer! Rudy from the luggage support dept. told me that Tamra worked on our claim for our lost items…but he could not provide any more information as to why she “credited” us the way she did. I asked for Tamra’s direct phone so I could speak with her…Rudy told me she did not have a direct line I would just have to call the main line back again (yeah…and repeat what I just went through for the last 2 hours…I DON”T THINK so!) He could provide me with no more information regarding our claim but “informed” me of a clause known as the “LIMIT OF LIABILITY PERSONAL CONTRACT”. It states that anyone with lost or destroyed luggage can only claim a maximum of $300.00 per person. I THEN INFORMED HIM…that our luggage was not lost…90% of our belongings were RUINED by sewage water gushing from our stateroom ceiling. He then informed me that there is a “depreciation factor” and that we did not receive our full amount because there were “deductions made for depreciation of our items”. I asked to view a copy of this “contract”…he directed me to RC website. To find this “contract” you have to search “cruise ticket contract”. It states that a maximum refund of $300.00 can be given per person for lost luggage. AGAIN…. we DID NOT lose our luggage … IT WAS DAMAGED by sewage and a black residue/substance that fell from the ceiling in our CABIN!
And if this in fact was the case…then, we, my husband and myself, should have been credited $300.00 a piece for items damaged! We were not. My wife had 3 articles of formal clothing alone that totaled over $200.00, not including everything else we lost in this incident.
He (Rudy) has promised us a call back from his supervisor of luggage support – Albert A. - w/in 24-48 hours. We have heard this numerous times… by numerous RC representatives that they would have their supervisor call us back. NOT ONE MEASLY CALL FROM ANYONE @ RC and this NIGHTMARE happened on the cruise ship on August 18, 2011…over 21 DAYS AGO…AND NOT ONE CALL BACK! We will not hold our breath this time either L

Everyone we have relayed this story to…friends and family, etc… is in utter shock regarding the way everything was handled.. OR NOT handled! We couldn’t get a manager to deal with us while on the ship and STILL can’t get one to deal with us almost 3 weeks since we have been home! It is completely unacceptable … PLEASE…PLEASE…PLEASE reconsider cruising with Royal Caribbean…. your DREAM vacation may just turn into your WORST NIGHTMARE!

To future Royal Caribbean customers…THINK twice before booking…please read our story and decide if you want to go through booking with this cruise line?!?!? It has been absolutely horrible!
~

My wife wanted to do something special for our 10-year wedding anniversary. After much thought, I purchased a 5 day/4 night cruise to the Bahamas through Royal Caribbean Cruise Line on the ship Monarch of the Seas. This was the first time we had ever cruised and most definitely our last on Royal Caribbean.
We did have several positive experiences during this trip. Our cabin attendant Luki was very pleasant and always helpful when we needed assistance. Our dining staff of Yavin and Yudi were also always aiming to please their guests and the food in the main dining room was great. CoCo Cay was beautiful and we enjoyed our day there tremendously.
The negative experience with this cruise began on August 17th when we were leaving the Atlantis resort at Nassau shortly after 5 PM that evening. After waiting over 45 minutes for a shuttle, my wife and I, along with around 10 other Royal Caribbean passengers were forced to take a taxi back to the ship. We were all incorrectly informed that the cruise ship shuttles ran as late as 7 PM (we later learned that many more people were stranded and had to pay their own way back to the ship…just curious to all you past RC cruisers, if this also happened to you as well? If it did…boy…are those locals making out on us tourists! Anyway…. we were reimbursed for our taxi ride, but we missed our dinner and were unable to return to Nassau or attend other on-ship activities due to the loss of time and late dinner and we were treated very rudely when we asked for a later dinner reservation due to the circumstances.

On Thursday, August 18th 2011, the day of our 10-year wedding anniversary, we had plans to exchange gifts and to renew our wedding vows that we specifically wrote for this occasion and planned to do so at the back of the ship. As we returned to our stateroom (6007) after dinner, we found 4 maintenance workers coming out of our room. Inside our room water was gushing from the ceiling. There was so much water that it was running into the adjacent stateroom. The passengers in that room stated that the water was gushing from our ceiling for at least 15 minutes before we got there. The maintenance workers had placed buckets on the floor to try to catch the water but the water was overflowing them. We asked where the water was coming from. One of the maintenance men said it was “ dirty water” coming from the level above us. We asked if it could be stopped so we could try to “rescue” our things and he said it had to drain first. We then stated that we had electronics (laptop computer, camera, etc) in the room and all of that was going to be ruined. We then instructed one man in the room secure our electronics.

While we waited for the water to stop for at least a half hour, no one from guest services or a manager came to speak with us. A woman, later identified to us as a housekeeping manager, walked past us in the hall, looked into our room, and continued on her way without acknowledging us.

Since no managers were coming to speak to us, my wife had to go up to the guest relations’ desk to report the incident. The maintenance staff then proceeded to remove the ceiling panels and a black substance fell all over the stateroom, including all of our things. The substance appeared to be mold;or maybe sewage residue; however, we were never officially informed on the contents of either the water or the black substance despite repeated requests.

A customer relations’ rep, Janeel, finally came to the room and escorted me to the of the guest relations’ manager office. The guest relations’ manager said that we would be moved to a different room, all over our clothes would be washed, and she would be present while we fill out a personal property report. After this meeting, I went back to stateroom 6007 and the men that were now cleaning it out were wearing masks and rubber gloves. I went into the room to retrieve our anniversary gifts and written cards with personalized wedding renewal vows. One was never found and the others were destroyed. We then asked for our own rubber gloves for us to sort through the things that they (cleaning crew) were bagging in the hall for us to sort through. Janeel then told us that we were now moving to room 1040 (junior suite) with the few belongings that were not damaged. She escorted us to our room and told us that our laundry would be washed and delivered to our room at 6AM and that someone from guest relations would come to the room to be present when we filled out our personal property report. Again, in our new/clean room…we had to sort through things and set them aside so that they could be properly reported and viewed by a RC representative and added to our property loss form.

At this time we had already wasted approximately 2 hours dealing with this incident. We never had the opportunity to renew our vows or exchange anniversary gifts. Instead, we spent that night picking through and cleaning our jewelry, valuables and other personal belongings. Janeel did provide me
with a pair of swimming trunks so that I could change out of my dress clothes. She also provided us with contact lens accessories since everything else was destroyed.

I had called the guest relations’ desk numerous times that evening after we had gotten into our new room and no one answered. When I finally got to speak with someone, I was disconnected…no one called us back.

We awoke early the next morning and received our laundry shortly after 6am. Clothes that needed to be dry-cleaned only were laundered and ruined. No one from guest relations came to our stateroom to witness our personal property report. We again tried various times to call guest relations but no one answered. So we proceeded to the guest relations’ desk in person. After explaining our situation again to the representative working at the desk, he told us someone will be with us shortly and gave us a personal property report. We waited for 15 minutes and my wife again asked to speak to a manager. After an additional 15 minutes Vivian (not a manager) finally appeared to speak to us. We had to explain the entire situation again and all she said was that she was sorry this happened that this was an unfortunate event. We told her about the personal property report and she looked it over and said it was adequate and signed it. I complained about the whole sewage/water incident and was told they would reimburse us for our damaged property and that Royal Caribbean would offer us a 50% off on a future cruise. My wife then lost her temper and told Vivian that was unacceptable, to have a room covered in sewage and be “offered 50% off of a future cruise…. it was like giving us another bill! My wife demanded to speak to a manager over Vivian…she refused to get anyone else., she stated they were all busy with the “checkouts:. I informed Vivian that I thought that our situation with sewage water was far more important than people complaining about water and alcohol they did not drink. Again…my wife demanded to speak to her (Vivians’) superior…she refused to budge.

From the time we moved into the new room to the time we departed the ship, we were unable to speak with a guest relations’ manager OR ANY manager. We continued to express the magnitude of our concern with Vivian that our milestone 10th anniversary had been ruined and that the compensation offered was not acceptable. After 15 minutes of arguing, it was now close to 7:30 AM and we needed to depart the ship to catch a shuttle for a prepaid tour that also included our airport transportation.

At this point we were given our SeaPass statement and brought it to their attention that we were being billed for pool towels, which were ruined in the incident. She had removed the towel charges and we settled our bill with a cash transaction. We had asked Vivian for information on what the water was and where it came from? She had no idea and was not interested in helping us find out.

Also, over the last 2 days we made several inquiries about a box of chocolate truffles that was delivered to our stateroom (6007) without a card. At no time could any representative from guest relations provide information on who sent this gift to us. (The flood in the room later ruined this gift). We had asked guest relations both in person and via phone and never received an answer. After returning home we had discovered that a family member sent this gift to us.

Upon arriving home on August 20th, I called Royal Caribbean Cruise Line’s guest relations and spoke to Amy (Cameron) and explained our negative experiences aboard The Monarch of the Seas. I once again expressed that we wish to have some documentation of what substances leaked into our stateroom and onto our belongings and also to speak with a manager. She said a manager was not available to speak with me but she would have one get back to me in a day or two.

Four days later I did not receive a call from RCCL, however my credit card was charged a fee by RCCL that once again included charges for two pool towels. I called RCCL again on August 23rd and spoke with Patrick who kindly reimbursed me for the incorrect charges but could provide no update on my last call.

The next day, August 24th, I again called RCCL and spoke with Gail Smith. Gail expressed that she could not help me because she was not the representative working on this incident. She did email Amy (Cameron) and cc’d he supervisor to call me to give an update.

I called on August 29th to check on the status of my personal property report, and was told we were only being reimbursed for 60% of the damaged goods listed. I was not told why this was the case and was not given any information regarding my previous concerns. That was the last correspondence I had with anyone from RCCL. I never received a call from a manager as I requested or an incident report containing the contents of the substance that ruined our belongings.
We have been home approximately 21 days since sailing with Royal Caribbean…. my wife has been to the Dr’s 2X regarding respiratory infections (is this somehow connected to the sewage/black substance in our room?…maybe/maybe not…we STILL do not have an answer as to what that black substance was or where the dirty water came from. We have since sent a letter to the US Public Health Dept, as well as The Vessel Sanitation Program of the US Centers for Disease Control and Prevention to see if they could help us get an answer from RC.
Again…let me remind you it has been 22 days since this nightmare incident on the cruise ship…. we have not been contacted or had ANY calls returned to us by RC. My husband and I both had to take turns calling because it was taking so much time out of our work days.

Today, Sept 9, 2011, my wife AGAIN called RC.! After being transferred over 8 TIMES (I am honestly NOT lying) and disconnected 2X and speaking to at least 6 different reps (having to REPEAT my story to each of them!) and being on hold with each rep for approximately 15 minutes.. I literally wasted 2 ½ hours on the phone with them…I REFUSED TO BE TRANSFERRED OR put on hold any longer! Rudy from the luggage support dept. told me that Tamra worked on our claim for our lost items…but he could not provide any more information as to why she “credited” us the way she did. I asked for Tamra’s direct phone so I could speak with her…Rudy told me she did not have a direct line I would just have to call the main line back again (yeah…and repeat what I just went through for the last 2 hours…I DON”T THINK so!) He could provide me with no more information regarding our claim but “informed” me of a clause known as the “LIMIT OF LIABILITY PERSONAL CONTRACT”. It states that anyone with lost or destroyed luggage can only claim a maximum of $300.00 per person. I THEN INFORMED HIM…that our luggage was not lost…90% of our belongings were RUINED by sewage water gushing from our stateroom ceiling. He then informed me that there is a “depreciation factor” and that we did not receive our full amount because there were “deductions made for depreciation of our items”. I asked to view a copy of this “contract”…he directed me to RC website. To find this “contract” you have to search “cruise ticket contract”. It states that a maximum refund of $300.00 can be given per person for lost luggage. AGAIN…. we DID NOT lose our luggage … IT WAS DAMAGED by sewage and a black residue/substance that fell from the ceiling in our CABIN!
And if this in fact was the case…then, we, my husband and myself, should have been credited $300.00 a piece for items damaged! We were not. My wife had 3 articles of formal clothing alone that totaled over $200.00, not including everything else we lost in this incident.
He (Rudy) has promised us a call back from his supervisor of luggage support – Albert A. - w/in 24-48 hours. We have heard this numerous times… by numerous RC representatives that they would have their supervisor call us back. NOT ONE MEASLY CALL FROM ANYONE @ RC and this NIGHTMARE happened on the cruise ship on August 18, 2011…over 21 DAYS AGO…AND NOT ONE CALL BACK! We will not hold our breath this time either L

Everyone we have relayed this story to…friends and family, etc… is in utter shock regarding the way everything was handled.. OR NOT handled! We couldn’t get a manager to deal with us while on the ship and STILL can’t get one to deal with us almost 3 weeks since we have been home! It is completely unacceptable … PLEASE…PLEASE…PLEASE reconsider cruising with Royal Caribbean…. your DREAM vacation may just turn into your WORST NIGHTMARE!

Thanks for your time,
Pissed off RC cruisers from Pennsylvania who just want whats rightfully owed to them.

We left our camera on the cabin, they took weeks to get back to us allowing one of their own crew memebers to walk away with our camera. This company needs to have better polocies in place, many people have left items in the room and they have dissappeared. Please check your items and be sure to lock them in the safe they provide since staff can not be trusted adn company takes forever to get back to you with no sympathy or explanation to what happened and why no one has answers.

Here you go with another SCAM JOB OFFER :
—

Seasonal Cruise Ship job recruitment (ROYAL CARIBBEAN LTD)

Empleo: Turismo en Francia
Última actualización: 18/10/09

At Royal Caribbean International, we believe that great vacations begin with great employees! As a leader in the cruise line industry, We are continuously expanding and seeking dynamic, energetic, experienced professionals to join our team for seasonal cruise ship job. Energetic and Highly Motivated Applicants are immediately seeking for to work on One of the Luxury Cruise Ship called RHAPSODY OF SEA AND CELEBRITY CRUISE SHIP, with over 2.120 passengers, 850 crew members on ship will be sailing and touring around Europe, Australia, South America, Caribbean and Asia.

If you have ever dreamt of cruising the high seas to exotic ports around the world, we offer great chances to work on the cruise ship at the following department below:

(1) MEDICAL DEPARTMENT : Chief Doctor / Physician, Dentist, Registered Nurse (Outpatient Nurse, Recovery Nurse, Sister, Staff Nurse), etc
2) HOUSE KEEPING DEPARTMENT ; Chief Housekeeper, Room Steward / Stewardess, Cabin Attendant, Cleaner / Utility Cleaner, Laundry Man / Linen Keeper, NANNY, childcare and Caregiver for both elder and Kid on the ship. (3) BEAUTY AND SPA DEPARTMENT (hair stylist / hairdresser, beauty therapist / beautician, cosmetologist, nail technician, physiotherapist, massage therapist, and aerobic &fitness instructor.
(4) THE ENGINE/MAINTENANCE DEPARTMENT: engine officers (chief engineer, 1-st, 2-nd and 3-rd engineers, chief electrician), motorman, fitter, wiper, plumber etc
(5) The FOOD AND BEVERAGE DEPARTMENT :restaurant positions (F&B director, Maitre D', waiter, busboy / bus-person, bartender / barmaid, bar steward, bar staff, buffet steward) etc.
(6) THE BEAUTY SALON DEPARTMENT: beautician, hair stylists / hairdresser, massage therapist, cosmetologist, nail technicians, alternative instructors etc.
(7) THE PHOTO/GRAPHIC DESIGN DEPARTMENT: Experience Photographer/ Videographer, Image Editor, Tour & Excursion Photographer, Event Planner, Caterer, etc
(8) THE GIFT/ACCESSORY SHOP: Gift shop Cashier, shop manager, Assistant manager.
=REQUIREMENT FOR THE JOB=
— Minimum of 2-3 years work experience required.
— Diploma from an accredited school and fluent English Language skills required
— Valid International Passport or National Driver License
— Must enjoy traveling the world and being with people whilst working onboard a ship
— Must be able to providing total passenger satisfaction while being employed on a cruise ship
=BENEFITS, ENTITLEMENT AND CONTRACT DURATION=
— Salary: ranges from £5, 500 - £ 7, 500 British Pounds (Monthly)
IF AFTER SCREENING EXAMINATION, HIRED APPLICANT ARE ENJOY THE FOLLOWING BENEFITS
— Free medical insurance,
— Free food AND Accommodations,
— Travel expenses (a C1/D Sea-mans Visa). Royal Caribbean also provides free airfare to your port of embarkation and back home
including Relocation allowances and medical care assistance
— Contract last for 3 months and Interested Crew member can be retain as Staff for long term contract.

=APPLICATION PROCEDURE =
Because of the high volume of responses, only those who meet our qualifications will receive a response which is why all application should be summit through the licensed and Partnership recruitment Agency for more criminal background check, physical examinations, drug testing and reference checks, INTERESTED Applicant should Submit his/her RESUME/CV along with one attached passport Photograph via E-mail to Hiring manager in charge via E-mail: clydemarine. [protected]@gmail.com

MAILING ADDRESS:
CLYDE CREW MANNING & RECRUITMENT AGENCY
Clyde House
209 Govan Road
Glasgow
G51 1HJ United Kingdom
Tel:+44 [protected]/
CONTACT PERSON: Captain Peter Lawrence
E-MAIL: clydemarine. [protected]@gmail.com

More than 40, 000 people have already selected Royal Caribbean International to be their employer and so should you.. Submit your Resume/CV NOW. If meet The Management requirement you will automatically qualified to work on cruise ship.

•Tipo de empleo: Contrato
•Industria: Viajes y Turismo
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SCAM JOB OFFER 100%

I lost my pink Sony camera on the cruise ship July 4th of 2011, in the cabbin...I was told that any items found on the ship get send to their lost and found dept, which took about a week and a half. I called everyday, left a few messages for the lost and found manager who didnt even seem to care at all. I understand their corporate policies they have in place, I still beleive that for something of that nature they need to have a number that will direct you to the curise ship so that it can be handle right away, instead By they allowed one of their crew members to walk away with my item, which now I see other complaints about this company and their lost and found. I will never travel again with Royal Caribbean, thanks to them I have nothing but bad memories left with me.

Let me just start off by saying, my family is not rich. My husband and I live paycheck to paycheck, which is why we booked this cruise almost 2 years in advance, so that we could slowly pay it off. On Friday May 20th, 2011, I logged onto www.royalcaribbean.com to make a payment on our upcoming cruise in December. The balance owed was $1898. I selected the "other payment amount" option and entered in $300. Once I made the payment I went to see how much we still owed. The balance said ZERO. I checked my account- sure enough there was a pending transaction for $1898. I called Royal Caribbean and spoke to John Chambers. He informed me that the website charging the full balance instead of what was entered in is a "known issue". He stated that I would need to contact my bank to let them know this was an unauthorized transaction. When I called them, the agent informed me they would need a fax on RCL letterhead with the full CC# and amount of the charge to be released. John faxed that over to the bank and state the money would be back in my account as soon as the bank released the hold. The money was released within the hour. John advised me to let him know when the money was back in my account. I spoke to him to let him know. He offered $50 onboard credit for compensation. I did not feel that was fair, so I asked to speak a manager. I was told she was not available that I would have to leave a voicemail. While I was speaking to John in the middle of my sentence John just dumped the call to her voicemail. Luckily, Virginia McGriff answered the phone, however she didn't seem to care much regarding the way I was transferred or regarding compensation. After going back and forth she decided that $75 on board credit would be fair because there was "no out of pocket expense" and that was that. I had no other say in the matter. I didn't appreciate the way the whole conversation/experience went down with the "Resolution Department". However, since the money was back in my account I gave in. I called later that evening to make the $300 payment that I originally tried to make. Everything went thru just fine. Today, May 21st my husband and I had a huge shopping day planned because we have not had a free weekend in a long time. I checked the account to make sure everything was fine and it was. I started by getting my nails done. When I gave her my card to charge. It declined. She tried again, declined. HOW EMBARRESING. There I was in the middle of the nail salon, with services already complete and I couldn't pay the poor girl who did the work. I contacted my bank and guest what? Royal Caribbean had posted a HARD CHARGE to my account on 5/21 @ 9:13am. So now my account is in the negative almost $700. Not only can we not shop at this point, but we can't eat and we can't put gas in our cars. When I contacted the resolution department again, I spoke to Virginia who was again, VERY condescending the whole time. She was adamant that another charge had not been posted. I conferenced in my bank and the manager there and Virginia argued back and forth. After a total of about an hour on the phone the resolution was I can do nothing for you on both sides. Virginia stated that it was the original charge going thru and that I should have been advised of that yesterday. Yet when I spoke to her she mentioned NOTHING about that and John Chambers told me it would NOT post to my account. So now I have to wait 3-5 days for the refund. Virginia offered $150 on board credit and that was it. $150 for THEIR mistake that's left a family without food, or gas for 5 days. Not to mention having to cancel birthday shopping plans. I just keep being told we will reimburse you for any out of pocket expense. WHAT OUT OF POCKET EXPENSE? My account is in the NEGITAVE! The card DECLINES. I have NO options. When I ask to speak to Virginia’s manager I'm told she's the top of the department and there is no one else to speak to. She also goes thru all emails sent in to the CEO. When I called cooperate, they advised I could only talk to her. NO ONE WILL HELP. Surely this is not how you treat all of your customers. I AM DISCUSTED.I am obviously looking for some sort of compensation other than what’s been offered.. Our cruise is not until December so there is still time to maybe make this a little less of a nightmare, . Whether it be a significant amount of onboard credit, a chunk taken off the balance owed or an upgraded room, I CERTIANLY think that is not too much to ask given that Royal Caribbean has left a family stranded with no money for 3-5 business days;. Not to mention I've spent 2 whole days trying to sort thru this mess

We are going on this cruise for my parent’s 30th Anniversary". It’s my husbands and grandmothers first time to cruise!. Collectively we have spent approximately $11, 000 on this cruise!. It is ABSURD the way this error, that was YOUR fault has been “resolved”/. The WORST customer service experience ever.

11 days prior to sailing RCCL contacts our family to say that they are not going to allow our son to go on cruise because of a policy violation from a prior cruise last summer. My son is age 25 and was involved in a altercation on a prior cruise. While we felt the other party was the instigator both parties were held equally to blame. The situation is done and over and in the past and now 8 months later just days before departure they cancel our entire Christmas vacation.

Our entire family has been loyal 20 year customers -and are at Diamond level and they call us today ruining our entire Christmas Holiday after everything is paid, airfare is non refundable. If this was such a concern then why were we not informed when we booked cruise... they have our loyalty numbers attached to everything and every record.

While I have serious issue with their decision after 19 cruises with never a problem and over $90, 000 paid to RCCL that they make a rash decision that my adult son is not suitable for cruising with them.

My children have grown up with this cruise line and they just throw 20 years of loyalty out the window...The other real issue is waiting until we have no way to make other holiday plans, losing our non refundable airfare and mistreating some of their most loyal customers in such a way that would shame any reaonable company who wants and depends on loyalty.

This is an absolute travesty of customer service and loyalty ... One small incident in 19 cruises and they hold it against us... we are so hurt and saddened by this very poor judgement on the part of RCCL.

To say we will never sail with RCCL is a gross understatement. For the rest of lives we wil speak negatively about this experience and do all we can to disuade others from ever using this cruise line.

I am writing to complain about the unsatisfactory service regarding my attempts to fax a Request For Medical Records form to your Medical Services Department.

After downloading the form from your web site and providing the necessary information, I faxed the form to the number appearing on the form [protected]. Following up the submission, when talking to a customer service representative, I was notified the number I had faxed it to was incorrect and to use [protected]. However, this number just rings without connecting to a fax. I called in a third time and was told the fax number to use was [protected]. This also didn’t work. Today, I called again and asked to speak to a Supervisor. I was told that the number to use was, in fact, [protected], I asked her to ring the number to confirm it was a fax. After being on hold, she assured me she had verified it was a fax. After completing the call, once again, I attempted to send the form to [protected]. Not surprisingly, all I got was the phone ringing and no fax modem connectivity.

This dissemination of an incorrect phone number information and the failure of a customer service representative to handle the process correctly is unacceptable. I’m mailing a copy to the Medical Services Department, as well as enclosing a duplicate copy herein. Hopefully, the form will get to the appropriate focal point so that I can receive a copy of my Medical Services Bill as soon as possible. The form on your web site needs to be updated as well ensuring customer service representatives confirm the accuracy of the information they are providing.

This letter is regarding our recent Royal Caribbean cruise sailing on December 13, 2009 to the Mexican Riviera. This was our third cruise with Royal Caribbean but the first time sailing on the Mariner of the Seas. I read reviews online about Royal Caribbean’s service and food quality going downhill over the last few years but the first two times we had such wonderful experiences we were sure that we would have another great cruise.
We set sail out of Los Angeles without a hitch. We headed back to our cabin around 8:30pm that night because the bags were supposed to have been delivered by that time. We received all of our bags except one. It happened to be my suitcase which had everything I packed in it. I called our cabin steward (Leo) and told him we were missing a suitcase. He told me to head down to Deck 1 or Deck 2 as that’s where the lost luggage is kept and I would need to identify the suitcase. My husband headed down and looked through over 100 suitcases but ours was not there. While he was down there looking, many other people came down there to bring bags because they had been delivered to the wrong stateroom or were just missing their suitcase. If this seems to be such a problem, maybe a new process should be implemented. My husband was told that it may have been delivered to the wrong stateroom and hopefully someone will bring it down there. He went to Guest Relations to see if there was anything that could be done. He explained that ALL the belongings I brought for the week were in that suitcase. They handed him a little pouch with a toothbrush, toothpaste and razor in it and said there was nothing else they could do. No concern shown at all. Approximately, 11pm that night we received a call saying that our bag may have been brought down so we needed to come and claim it. Thankfully, it was our suitcase.
Our two children were cruising with us and they were excited about the children’s activities that were advertised on the website. Our first disappointment came during the Open House for the 5-8 yr olds the first day. We walked in and there were a few parents and children looking around and the two childcare workers were on computers with their backs turned to the people in the room. After about 10 mins and us seeing everything in the room, we had to interrupt their computer time to ask if there were any forms we needed to fill out. We completed the forms and then left feeling a little unsure about the week ahead. Being the week before Christmas there were less children on board than normal, which we thought would equate to better attention to our kids but it was just the opposite. Many teen activities never took place. My son would head to the activity to find no one there. Not even the teen worker. After this happening a couple of times, we went with him thinking maybe he wasn’t going to the right places or he was late, but sure enough…..no worker present. You can have a ping pong tournament with 3 kids, it just takes less time. Finally, the group of teens that kept showing up for activities that didn’t take place started doing things as a group as to not be bored. I mentioned this to the teen activities coordinator and his response was that the workers were there. I told him that they weren’t and he said that we must have been at the wrong place or the wrong time. I’m a professional working for a Fortune 50 company, I know how to make it to the right place on time.
We had to walk passed the service elevators to get to our stateroom and many times during the week there would be such a stench coming from there that we all learned to hold our breaths until we got to our cabin. The same putrid smell was on Deck 1 and you had to smell it when embarking and disembarking. It was to the point several times that I thought I was going to get sick before we could get on an elevator.
The food….Our previous cruises had amazing food at each meal and the mid-night buffet was well worth staying up for. Not so this time. I can honestly say there was nothing I ate on this cruise that was worth writing home about. The food was mediocre. I could name several restaurants that have better food than was served on our supposed 5 star cruise. And the mid-night buffet was a huge disappointment. My 8 yr old daughter has heard us talk about the ice sculptures and cheese sculptures and the chocolate. That is what she was looking forward to the most on this cruise and there wasn’t even any cheese offered. It was a mediocre buffet that you could probably get better food at most buffets in the states. Windjammer served the same food day after day after day. Come on….after 4 days of having the same choices you need some variety. Most nights at dinner at the Main Dining Room our glasses would sit empty waiting for the next time we would see the assistant waiter and twice the waitress forgot to take the order of someone in our party. I get better service at a chain restaurant like Olive Garden. Room service took over an hour no matter what time you ordered and the menu only had a handful of items on it. When we asked them to make something different, we were told you could only order what was on the menu. We couldn’t get a small bag of chips by themselves, we had to order the turkey sandwich that came with the chips even though we didn’t want a turkey sandwich.
No mints on the pillows, only had towel animals three out of the seven days and one day we couldn’t figure out what it was supposed to be. We untucked the blanket on one of the beds the first night because my daughter wanted to cover up while she was watching television on the couch. The whole week the blanket was never tucked in again on her bed. We have taken cruises because we like feeling pampered and taken care of just like when we are at a 5 star resort. Not once, since stepping on board did I feel like I was at a 5 start resort. I felt like I was staying at a Holiday Inn.
The final straw came several days into our cruise. I had purchased the Fountain Soda Package for my family. Please see the insert copied from royalcaribbean.com:
FOUNTAIN SODA PACKAGES
The fountain soda package entitles you to unlimited refills at any of our bars or lounges, Windjammer Café, Main Dining Room, and our private destinations. A complimentary Coca-Cola® souvenir cup is included as part of every fountain soda package
First onboard the ship we were told that the ship only served Coke, Diet Coke and Sprite. I didn’t see anywhere online that there was only going to be 3 choices but okay. Halfway through the cruise we find out that some bars and Johnny Rockets have other sodas, like Root Beer, Orange, etc. Completely sick of Sprite I take my daughter to one of the other places that had Root Beer in the fountain. I was told that the unlimited soda package only included Coke, Diet and Sprite. After a few minutes of not getting anywhere I went to Guest Relations and was told the same thing. NOWHERE on your website, nor on the documentation for the cruise does it say that you only get three choices, it says Unlimited Fountain Soda. I can understand if I was asking for bottled soda, but I only wanted soda from a fountain which I paid for unlimited refills of. I was told by Guest Relations “that is how it is” so I left. I found my husband and filled him in. He went down to Guest Relation and spoke to Stany Dias Sr. Asst. Beverage Manager. My husband explained our point of view and he was told, that’s how it is. He asked to speak to someone hire up and waited 45 minutes before Edgar Scott Asst. Manager of Guest Relations came out. I bet you can guess the response my husband got from Edgar….and this is Gold Anchor Service? Your slogan should be Royal Caribbean where “That’s how it is.” I paid for UNLIMITED FOUNTAIN SODA and was denied it. Nowhere does it state that it’s unlimited Coke, Diet and Sprite only. The sad thing is that all we wanted was the soda we paid for. Edgar or Stany could have offered some beverage vouchers for Root Beer and we would have been happy but they did not offer anything. We were told over and over, “That’s how it is.”
We talked to many people on the ship that were dissatisfied with the cruise for many different reasons and most said they would be trying a different cruise line next time. With the economy in the shape it is, you would think that a cruise line would do anything and everything to take care of its customers to keep them coming back. We are in the process of planning a huge family reunion cruise for 2010 and guess what cruise line we won’t be taking. We had such great experiences several years ago with Royal Caribbean and told thousands of people we talked to over the years that we would never take a Carnival cruise because they can’t compare to Royal Caribbean but I guess things have changed. We are already telling all our family and friends and coworkers (We both work in companies with over 100, 000 employees) that we will never take another Royal Caribbean cruise. So much for that Gold Anchor Service. I will gladly pay more for a higher star cruise line to feel like a guest.

We booked a cruise with Royal Carribean - put down $2700 deposit on our credit card. 7 months later they called and cancelled our cruise. They gave absolutely no reason. No compensation (I paid interest on the $2700.00 for 7 months) and would not offer another cruise at a comparable price. I called to talk to their "resolution" dept. Which was a joke - I had an operator read off a card "yes, I would be upset also" and "no, I can't do a thing for you" This was for our anniversary - so don't book with Royal unless you don't care if you go or not.

Oasis cruise Jan 31, - Feb 5, 2011. HORRIBLE quality food in main dining room breakfast, lunch and especially dinner. Also, terrible sewage odor all week, every evening. Only answer to correct food situation was to make reservations and PAY for dinner in specialty restaurants. Why should we have to PAY for good food after paying top dollar for our cruise. Hundreds of people (out of 5500 passengers) complained loudly every day but nothing was done to correct the problem. It ruined our entire week's vacation. Never travel on Royal Caribbean Line again! Cannot tell you how terrible the meals were.

Really looked forward to escaping winter on Royal Caribbean Allure of the Seas - icy weather delayed our flight - we missed the shuttle we pre-arranged. Hailed a cab to the ship. Fare $94! (Not what this Pissed Consumer complaint is about - maybe should be!)

Royal Caribbean's Allure of the Seas - even bigger than I imagined - I imagined battleship.

Port embarkation stations arranged by deck - we missed initial crush - check-in was quick.

Suitcases scanned for security - safe thing - and to confiscate alcohol, sodas, fruit juices and

bottled water - RCI stingy thing.

On board we found jaw-dropping places - innovations I predict to influence many future cruise ships designs.

Nothing prepares you for the sheer number of guests aboard. Glad we made show reservations way ahead of time. People who had not reserved Chicago, Blue Planet, the ice show or the water show were usually disappointed. But things happen. Computer issues postponed Blue Planet show - rescheduled same time as the ice show. Bummer. Guests cuing long lines hours before comedy show in small place - we never made it in - played twice per night.

That's the big difference about the cruising experience on Allure. Just like a city - entertainment theaters, restaurants and clubs have very limited seating. Not everyone who wants to get inside will be able to. Amber Theater and Windjammer not much larger than Freedom class ships carrying fewer passengers. Experienced long lines - waits for most everything including elevators and public restrooms. Touch screens in stateroom and around the ship display wait times for events - other guests checking too - hike through milling crowds of people to destination - lines have grown from 10-minute wait to 30-minute wait. Maybe 400 Diamond Plus members aboard - Concierge Lounge too packed to enjoy. Most everywhere - for most everything - long cues like for major theme park rides. No surprise - organized and directed shore excursion departures had longest cues and waits. No exaggeration - anticipate waiting in a 15-minute cue, 6 times a day on Allure. We saw several ugly confrontations - people who no patience for line-breakers or those holding spots to let 5 people into line. RCI really needs to enforce rules better. Selfishly reserving poolside seating for hours with towels caused a lot of friction - so many are competing for the same spaces on Allure - RCI not enforcing rules to maintain order and civility. The other side - RCI employees reluctant to act - can't afford any negative comments from a guest.

Experienced Royal Caribbean cruisers will be very familiar with the cuisine on Allure. In main dining, Indian cuisine is usually one menu choice - Asian or pasta usually makes another menu choice - had duck and veal. Steak cost extra. Served minuscule, butterflied langostino tail on Fisherman platter "lobster night" - didn't order it - planned surf 'n turf (lobster & fillet mignon) in premium restaurant later in cruise. Downsized menu designed to Allure guests into premium restaurants.

Beverage cards needed for sodas, fruit juices and bottled water.

First time in our cruise experiences, a suitcase was lost. Dadgummit, Royal Caribbean! - did it have to be my wife's suitcase? Mine got delivered - bad for me - she is furious about it - has not failed to remind me of it - everyday - several times a day - since it happened. She packed formal dress, casual outfits, good shoes, intimates and bathing suit in lost suitcase - thank heavens she had makeup, medicines, jewelry, camera and one casual outfit in her carry-on.

Reported the missing suitcase right away - left our suitcases with port handlers - had personal ID tags on both suitcases - had RCI stateroom tags on both suitcases - had tipped the port handler - had receipt. Royal Caribbean promised to do a search - we completed a loss form - next day RCI informed us the suitcase could not be found - they had no record of it coming aboard Allure. Then the really bad news - RCI claimed my receipt was ONLY for my suitcase! RCI carefully explained - port handlers were not RCI employees! We would need to discuss our missing suitcase with port handlers when we returned to Miami - classic "their fault, not ours" story - I cannot prove the suitcase ever got aboard Allure - we are supposed to witness porters loading our luggage onto the ship? Now for why I'm a Pissed Consumer - since RCI was not negligent for the loss - they could not authorize the $300 lost luggage credit!

Ladies can tell you - $300 not enough for a lost formal, casual outfits, good shoes, intimates, etc. or the quality suitcase itself. Incredibly, Allure apparel shops do not sell intimate wear - except logo undies - the outfits Allure shops do sell are overpriced - a $300 credit won't replace much - the wife bought clothes at our first port of call. She felt no small degree of satisfaction wearing her new rainbow tie-dyed dress formal night! All night it was a springboard to tell her RCI Rip-off story - seemed most pissed off guests had their own lost-by-cruise-line tales of woe. So luggage lost-by-cruise-line happens enough for readers to take extra precautions.

I guess you can predict the responses we received from the port handlers in Miami - in short, their story is all luggage on the cart makes it aboard the ship - the last time we saw the suitcase was when it was piled onto the cart - any luggage they found after Allure left would have been turned over to RCI - receipt meant nothing - classic "their fault, not ours" story again - I smell a rat! Whatever - some chick in Miami area has my wife's formal. Whatever the inconvenience - from now on we will be packing only carry-ons - whether its port handlers or RCI to blame - I'll be "thanking" Royal Caribbean International every step I take.

I was not notified in advance by Royal Caribbean before departing of the cruising limitations. California passengers who did not check-in online or who did not receive their travel documents before departing, thus checked-in at the port, please post or email, stkitsantas AT gmail.com, where you cruised from and if you received any other notifications of cruise limitations.

I was not notified in advance by Royal Caribbean before departing of the cruising limitations. California passengers who did not check-in online or who did not receive their travel documents before departing, thus checked-in at the port, please post or email, [protected]@gamil.coom, where you cruised from and if you received any other notifications of cruise limitations.

We booked a cruise on Royal Caribbean's Enchantment of the Seas for our 25th wedding anniversary. The cruise left from Baltimore for a tour of New England and Canada in October 2010. This was my 4th curise and I wanted it special for my husband. This ship is anything but enchanting! It is an older ship with few ammentities.
When our tickets had not arrived 5 days prior to departure, I contacted our travel agent and was informed that the "Seapass", which had to to be downloaded from the Royal Caribbean web site, was our ticket. There is no mention that this "Seapass" is the ticket and the web site stipulates where to mail the tickets. Since we had not downloaded the Seapass and mailed in the notice we did not have luggage tags. They did provide luggage tags at the port of Baltimore.
The "Any Time Dining" is a joke. On the first evening we arrived at the dining room and I requested a table for 2. The waiter took us to a table for 6 and after dinner HE decided that since we all seemed to get along this would be our assigned table for 6:00 P.M. dining. One couple at our table ordered a bottle of wine. The wine steward poured the wine for my husband to taste. Not knowing that we had not ordered the bottle, my husband tasted the wine and when the wine steward tried to pour a glass for another female passenger, the mistake was apparent. Her husband had ordered the wine. I requested that another bottle of wine be provided to this couple. The wine never arrived.
Every night we got into a line that reached back to the staterooms and waited. Even the bartenders could not understand what was wrong with the dining staff. The last night of the cruise we were advised that since we were assigned to a table we could have just walked into the dining room and taken a seat. This information came from a passenger not the crew.
We ate in the Market Place, which is a cafeteria style restaurant. The food is a step up from college food. It would serve Royal Caribbean well to contact Golden Corral. At least Golden Corral has decent food. The powdered scrambled eggs, the stale bread and the coffee were horrible! The dining room was not much better, they are not serving gourmet food, not even close!
The odor in our stateroom was like an outhouse. This was disturbing since we did not have a balcony and could not air out the room.
The Bar Harbor adventure was a real adventure. The "Compass" gave a location for departure via tender. Noone was there. After walking around the ship, four staircases were crowded with people trying to exit the ship. A passenger advised that 2 tenders were being used and one had mechanical problems. I observed the crew trying to lower 2 more tenders that got hung up in the riggings. This was very upsetting since these tenders are really life boats. If we had a real emergency 450 people would be left on board the ship. The passengers on the ship were mostly elderly and infirmed with wheelchairs and walkers.
The return cruise was extremely rough (not Royal Caribbean's fault) as a nor'easter was heading up the eastern coast. I was apprehensive since the crew was having problems with the life boats.
It was extremely cold and windy in Bar Harbor and when we arrived at the bus for a carriage ride through Acadia National Park we were told that the bus would not load for another 15 minutes. The bus sat there with the engine running while we stood in the cold waiting.
The stateroom staff and the bartenders were very efficient. They did an excellent job. The dining room staff and the cruise director (where was she?) were terrible. McDonald's gives better service. Except for the "Compass" there was no communication with the passengers. And the information in this newsletter was usually wrong!
I contacted Customer Relations via email when we returned from the cruise. A polite email was received thanking them for my letter. This cruise line needs a major overhaul of staff and real training.
I will never book another cruise on Royal Caribbean!

My mother-in-law purchased a cruise vacation for 7 family members, spanning 4 generations (4 of whom include veterans). We drove 6 hours from Tampa to Miami to catch the Majesty of the Seas for a cruise from 12/13/2010 to 12/17/2010. Both the deposit and remainder of the balance were paid ahead of schedule. This was her first experience with Royal Caribbean, whom she booked with on a referral. Myself, my fiance, and his 7 year old son had never been on a cruise, and we were so excited and had been looking forward to this trip for months. We had issues with our GPS, and were running behind schedule, but we finally arrived at the dock at 4:40, and the departure time was 5pm. We were already checked in (we had done so 2 days before online) and had our luggage tags on our bags. Our documentation failed to stress that if we were not at the port a minimum of 1 hour before departure, we would not be allowed on the ship. The security supervisor explained this regulation, and without much outward sympathy suggested we call customer service. In a state of disbelief that they could do nothing to help us, we got back in the car and drove another 6 hours back home, not getting in the door until midnight. When my mother-in -law called customer service the next day, she was told that not only was she not eligible for a refund, she also was not eligible for a credit to use towards a future cruise. The only thing she can do apparently, is call for a refund of the taxes she paid, once the ship docks back in Miami on the 17th. The customer service agent would not refer her to a supervisor, even though she requested to speak with one. I have worked in customer service for over 10 years, and I have never heard of such a shocking lack of empathy from a company, especially around the holidays, and towards a family of veterans. We were not looking for a refund of the more than $2, 000 she spent, we were asking for credit with the company to be used for a future trip. I do not believe it is right that Royal Caribbean should be allowed to keep so much money without providing any services, and such appalling customer service. Neglecting to inform the customer of the importance of the deadline for boarding is one thing, but then refusing to work with that customer to rectify the situation by at least honoring the money they have spent is reprehensible.

11 days prior to sailing RCCL contacts our family to say that they are not going to allow our son to go on cruise because of a policy violation from a prior cruise last summer. My son is age 25 and was involved in a altercation on a prior cruise. While we felt the other party was the instigator both parties were held equally to blame. The situation is done and over and in the past and now 8 months later just days before departure they cancel our entire Christmas vacation.

Our entire family has been loyal 20 year customers -and are at Diamond level and they call us today ruining our entire Christmas Holiday after everything is paid, airfare is non refundable. If this was such a concern then why were we not informed when we booked cruise... they have our loyalty numbers attached to everything and every record.

While I have serious issue with their decision after 19 cruises with never a problem and over $90, 000 paid to RCCL that they make a rash decision that my adult son is not suitable for cruising with them.

My children have grown up with this cruise line and they just throw 20 years of loyalty out the window...The other real issue is waiting until we have no way to make other holiday plans, losing our non refundable airfare and mistreating some of their most loyal customers in such a way that would shame any reaonable company who wants and depends on loyalty.

This is an absolute travesty of customer service and loyalty ... One small incident in 19 cruises and they hold it against us... we are so hurt and saddened by this very poor judgement on the part of RCCL.

To say we will never sail with RCCL is a gross understatement. For the rest of lives we wil speak negatively about this experience and do all we can to disuade others from ever using this cruise line.

CUSTOMER LOYALTY MEANS NOTHING TO THEM