CB Cruises and Charters Royal Caribbean Cruises Service, food, much more

Royal Caribbean Cruises review: Service, food, much more

real11 of US

Nov 26, 2023 3:48 am EST

Featured review

I have been on 2 of tge 4 royal Caribbean cruises I booked this year and have written so many times in regards to money wasted because the call center doesn't know or care about giving correct information. After many attempts to email and call I received a FCC for me and my friend. I paid for everything on the cruise- precruise items and of course the cruise itself, she was willing to call and tell you this but I was told nothing could be done. Regardless the 204 dollars we each received was nothing after finding bugs in my food, drinking spoiled chunky milk that came with my breakfast in room being treated horribly and much much more. I will be emerald before 2024 and diamond after my 14 night transatlantic cruise to Spain in April. Afterwards I will take the thousands per week (around 6k each week from shopping for high end watches, bags Parfums and more.

My emails had 1 reply and it was literally a FCC voucher. No call no personalized email. When I called in no one cared. On board no one cared. I have been given so much wrong information that was given by reps just to get me off the phone. The only person who listened spent over 2 hours on board typing up everything that happened and she truly felt bad. She really wanted something to make it seen like royal Caribbean cared so she was very detailed. After the manager came out she stood there arms crossed , told me she couldn't do anything and just wanted me to go away. I wrote a post buy I cannot find it so I'm not writing as much on this one.

Claimed loss: Picture package Sip tour brunchThe keyDrink package Dining packageMy time for the fact no one has even called me that doesn't read by a script

Desired outcome: I truly expect an email from someone who can actually do something to setup a time for a phone call.

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Royal Caribbean Cruises phone numbers

+1 (866) 562-7625
+1 (866) 562-7625

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Sales

+1 (305) 341-0204
+1 (305) 341-0204

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+1 (800) 256-6649
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100%
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Customer Service

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Outside of the U.S.

+1 (800) 521-8611
+1 (800) 521-8611

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Brochure Orders

+1 (844) 278-9745
+1 (844) 278-9745

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Air2Sea Arrangements

+1 (800) 398-9819
+1 (800) 398-9819

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Website Questions and Assistance

+1 (800) 526-9723
+1 (800) 526-9723

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Royal Caribbean Cruises emails

reservationroyal2@rccl.com

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Support

royalsocial@rccl.com

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Royal Caribbean Cruises address

P.O. Box 026053, Miami, Florida, 33102-6053, United States

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Nov 20, 2024