Royal Caribbean Cruises review: Broken luggage

Good afternoon:

I would like to share my experience related to my recent. My party consisted of a wife, daughter, and grandson.

I am partially handicapped with a bad back and a groin strain. I was impressed at the speed and easy the baggage handler treated us.

It was a pleasure going through customs and we were directed to each point with considerable speed. There were staff present to show bathroom areas and elevators as I cannot use steps.

We were escorted to our muster station and quickly instructed as to the ships safety measures. We then went to our stateroom where my battery operated scoter had been delivered. On next to have some lunch. Was very crowded and hard to find a table. You can possibly dedicate more handicap tables as I noticed many handicap people.

We were delayed to sail for not known reason and waited forever in the casino to open. You need to notify customers of delays so they can make alternate plans. As a partially handicapped person of 82 it was difficult to wait and not know what was the delay.

Coco-kay experience:

We were told thar we could pick up towels on the third floor. No towels for no one. We then were properly escorted down the ramp to a waiting area to take the tram to the beach. It arrived in 15 minutes. We waiting in the hot sun with no seating in sight. My wife also has some back problems and I had to let her sit in my walker while I was left standing in the hot sun. It seams that you need a shade canopy, seating area, and more trams. My tram experience was a disaster. When we left concrete pavement a dirt road was our means of entry to the beach. For being a 27.83 Billion Market Cap Enterprise your dirt road was extremely bumpy and the driver was going too fast. My back was being punished by the fast bumpy ride. Most of the other riders complained also.

Upon drop off; there was supposed to be staff available to get me a sand wheelchair. No staff and no wheel chair. I had to wait in the hot sun and pushed my way to the soft sand; with the help of my daughter and grandson; to our beach umbrella area.

With no towels; my daughter had to beg for towels at the beach place. No one should have to beg for towels.

The trip to the water was exhausting as we had to plow threw soft sand. The water was great; however the trip back to the our umbrella was a disaster due to the soft sand. The solution is to have staff and sand wheelchairs available. In addition; a mat at several locations with access to the waters edge as in most tourist areas is mandated.

The trip back was another problem. No staff organization for loading handicap people. The ride back was also bumpy; however the driver did not go as fast. My back still hurts somewhat.

FOOD:

At the Windjammer was adequate and presented nicely. Staff was courteous and helpful.

At the main dining was adequate and presented nicely; however could have been better. Staff was extremely competent.

Disembarking:

Was somewhat troubling as we had to wait in a area where there was no attendant to guide us off the ship. It seams that we had to go to the elevator and a separate room to leave. That great but why the long wait.

Finally your luggage are was great. We found our luggage quickly however my new luggage had a broken wheel. How do I put in a claim? In addition, on 7-16-23 check [protected] no detail. If it was for room service I had cancelled it. Please advise.

Sincerely,

Joseph D. Lovermi

[protected]

Reservation # 8541288