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Royal Caribbean Cruises

Royal Caribbean Cruises review: I am complaining about my last cruise

D
Author of the review
9:04 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

my husband and I booked and paid for a 7 night South Pacific Cruise on the 10th of November this year sailing from Brisbane Australia only be told on the day of at the cruise terminal that we would not be going there We were never told prior this sailing and were not offered any thing like a refund or to another sail date which we would have taken This a special cruise for a 40th birthday So instead of the South Pacific we were taken to ARILIE BEACH with a hundred dollars PER room as we have sailed with ROYAL CARIBBEAN a few times now we were VERY VERY disappointed with the way we were miss treated by you a CHOICE WOULD HAVE BEEN GREATFULLY EXCEPTED The reason was about the weather witch we understand and were grateful the captain put our SAFTEY first but to go to Arilie Beach for 2 days was so disappointing I hope you understand how we feel as it takes us a long time to save for these cruises so to feel like we feel now we will think a bit harder about them from now on thanks for reading this DONNA SMITH crown and anchor number [protected] and [protected]

Claimed loss: 1000 dollars

Desired outcome: i would like some sort of refund as the cruise we ended up on was not worth what we paid for

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    Dec 20, 2024
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